Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usBecause of the inconvenience, we have refunded you $on 06/2/and $on 06/3/Please allow 3-business days for the refund to appear on your statement. Those
credits represent giving you your complete refund on order number ***We will credit you $on 06/03/for order number ***That amount represents the remaining amount to be refunded on that orderWe have now credited you in full for both orderThe dates for the transactions are as follows:Order ***08/25/charged $2169.4809/08/credited $228.0009/15/credited $456.0012/3/credited $361.5806/02/credited $990.3206/03/credited $133.58 Order ***10/20/charged $361.5812/3/credited $32.9506/3/credited $328.63Again, please accept our apologies for any inconvenience that we may have causedThank you for your patience

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you $on 06/20/in full for your total orderPlease allow 3-business days for the refund to appear on your statement. Again, please accept our
apologies for any inconvenience that we may have causedThank you for your patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We just received the amount in our account just yesterday and far beyond the to days they promisedThank you Revdex.com as I am not sure that we would have gotten our refund without your help
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have yet to see any sort of refund on my cardUntil I see my money, this needs to stay open.
Regards, ***
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you $on 04/21/Please allow 3-business days for the refund to appear on your statementAny emails you receive regarding returning the alternator disregard
You will NOT need to return itYou may dispose of the part as you see fit once the refund has posted to your credit cardAgain, please accept our apologies for any inconvenience that we may have caused

Complaint: ***
I am rejecting
this response because:The response was copied from the previous response that was given on 10/On 10/the company advised they were checking with the warehouse and would give a responseTo date I haven't heard anything from the companyMy phone has been blocked where I cant talk to anyone from the companyMy part geek sales agent gave me a phone number where he could be contacted with problems that doesn't workIt seems they have no intention of giving me what I've paid forI've given the company my money why cant they supply me with the product
Regards,
*** ***

I have read many complaints on different sites now, concerning Parts Geek, and they mostly all are about the company sending the wrong part to people Plus having to pay for a restocking fee when it's Parts Geeks fault by sending the wrong part

We apologize for the lack of customer service we have not provided *** ***The agent handling her support ticket did not respond correctly and has been reprimanded appropriately regarding this matterWe have reached out to *** *** and left her a message and have also responded to her
support ticket:Tue, Aug 10:43am - Hello,I just called you and left a messageI apologize for the delay any inconvenience this has caused youI will be sending you a pre paid shipping label to return the defective partOnce the part has been returned and processed we can at that time refund your credit card.Prepaid shipping label was emailed to *** on 08/25/to return the defective partVIA UPS tracking number ***Once the part has been returned and processed, we will issue a full refund to *** *** *** MUST return the defective part to receive a refund

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe apologize for the miscommunication between our agents and Mr***We have issued (2) prepaid shipping labels to Mr*** to his email address *** via UPS tracking
numbers *** and *** to return order * ***Once Mr*** returns the order with the prepaid shipping labels provided we will refund Mr*** in full for his order of $Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving your totaled desired settlement

Complaint: ***
I am rejecting this response because:We just received an oem replacement partOnce it is installed and the vehicle is checked for damages, we will return your part for a refund You made me wait a month before you responded to me I appreciate you waiting until the new part can be installedIt is scheduled for installation Friday 9/4/I did find the return label Thank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

*** ***You are absolutely correctThe calipers, rotors and hose were not shipped outWe have refunded you in full for these parts as well as the outgoing shipping charges that you initially paidWe sincerely apologize for the inconvenienceThank You

Please fax your return shipping receipt to *** Attn: *** * Please make sure to reference your order number

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund for $on 07/21/to *** *** credit cardPlease allow 3-business days for the refunds to appear on your statementAgain, please accept our apologies
for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** from customer service was very helpful in resolving the issue with my orderI will give *** and parts geek my future businessIts a pleasure to do business that is customer friendly
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I faxed the company all the documents they requested but I have not received confirmation of receipt of the fax, or
any information regarding my refund.Once I have received the refund I will accept that as a resolution of this case
Regards,
Ted ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usBecause of the inconvenience, we have refunded you $for your total order on 05/27/Please allow 3-business days for the refund to appear on your statement. Once the
credit has posted to your credit card statement, you may dispose of the brake drums as you see fitThere will be no need to return the parts and we do not require them backAgain, please accept our apologies for any inconvenience that we may have causedThank you for your patience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr *** credit card $on 08/29/Please allow 3-business days for the refund to appear on your statement. Once you receive your refund on
your credit card statement, you may dispose of the part as you see fit: there will be no need to return the bumper valanceAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usAs our website and all email confirmations state we have a day no hassle return policy and in addition most of our parts carry a year free warranty with purchase of the merchandise
In addition, most parts carry a 2-year extended limited warranty plans at an additional costMr*** stated Parts Geek had the auto parts he needed for his vehicle which were difficult to find otherwise, at reasonable prices and the parts arrived promptly, all positive feedbackWe are saddened Mr*** does not agree with our return policy however our day no hassle return policy is common in the automotive parts industryThank you for the time that you spent in writing to us and informing us of the matter