Snack Brothers Candy & Chip Company

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded MrYodice’s credit card in transactions for $and $on 08/12/for a total of $for order * *** and refunded order * *** *** on
07/23/Please allow 3-business days for the refund to appear on your statement. Once you receive your refund on your credit card statement, you may dispose of the part as you see fit, order * *** WILL NOT NEED to be returnedAgain, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

Complaint: ***
I am rejecting this response because: What I started with:- A leaking steering rack on my Volvo 240. What I ended up with:- A leaking steering rack on my Volvo 240.- $less money in my bank account due to partsgeek.com selling me a defecting power steering rack. What I did: - Ordered a replacement steering rack from partsgeek.com that came with a one (1) year warranty on 8/18/16.- I paid $plus a $core charge with the agreement that I will be refunded $upon return of the core (i.e., my original steering rack) within daysI would be responsible to the shipping cost to return the core.- I paid $to a certified repair shop/technician to install the replacement rack I received from partsgeek.com- In addition, I paid $for a front-end alignment which is required whenever you replace a steering rack in a vehicle.- Repair work was completed on 8/31/16.- I paid $to ship the core back to partsgeek.com.- I did receive a $credit to my credit card for returning the core.- At this point, my out-of-pocket expense that I invested in this repair totaled $469.98.- ABout months after the rack replacement, I found out the newly installed rack received from partsgeek.com was defectiveThe rack is leaking power steering fluid from the passenger side inner tie end sealThus, the replacement rack that I purchased from parksgeek.com was defective- I contacted partsgeek.com and explained the problemTheir response was that I would be refunded the $that I paid for the defective part and offered a $discount if I order another replacement rack from their companyThe cost to ship the defective rack back would be my responsibilityI was told “This is the best they can do”.- I filed a complaint with the Revdex.com or NJ.- Partsgeek.com responded to the complaint with a resolution of: 1) the $that I paid for the detective rack will be refunded to my credit card, and 2) I will not need to return the defective rack to them.- So even after partsgeek.com refunded the full cost of the rack that I purchased from them, I still threw away $of my hard earned money due to parksgeek.com selling a defective part. I do wholeheartedly thank the Revdex.com of NJ in their efforts to recoup at least a small portion of my financial loss ($154.98)However, I am still out $due to partsgeek.comThus, this is not a resolution that I will accept
Regards,
*** ***

MrClifford,We are e-mailing a pre-paid shipping label to [email protected] to return the incorrect partI have reviewed ticket # and have reprimanded the agent responsibleI apologize; the issue should have ended immediately and a label sent once you stated that you
received a part for a Again, I apologize

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded MrMoustafa’s credit card for $on 07/21/Please allow 3-business days for the refund to appear on your statement. Once you receive your refund on your
credit card statement, you may dispose of the part as you see fitAgain, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

Had we been contacted or even asked about the shipping charges, we would have corrected the issueWe were never contactedSubmitting erroneous complaints to the Revdex.com, without contacting the company first, is not an appropriate way to ask for a refund

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr*** credit card $on 07/12/for the damaged a/c condenserPlease allow 3-business days for the refund to appear on your statement. Once you
receive your refund on your credit card statement, you may dispose of the part as you see fitAgain, please accept our apologies for any inconvenience that we may have caused and we thank you for your patience

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you $for your total order and the additional postage of $ paid for a total of $on 04/18/Please allow 3-business days for the refund to appear on
your statementAgain, please accept our apologies for any inconvenience that we may have caused

We understand Mrs** ***frustration and have read all of Mrs*** correspondence with Parts Geek and as we have stated the refund with not appear on her credit card ending in until 3-business days from 08/09/Parts Geek is unable to expedite the refund as we must wait for the electronic financial institute to process all the transactions, unfortunately this does take a few daysThank you

We apologize Mr*** received a defective steering rack however the defects are a manufacture issueAll of our policies are clearly listed on our website prior to placing the order and by using our website all customers agree to our policies We do not cover any expenses that occur as a result of the installation of a defective productThis includes, but is not limited to, rental car coverage, towing costs, labor, and storage feesAs we stated, we are unable to refund any other monies than what Mr*** paid for his total order of $on 08/18/which was refunded in full to Mr*** $on 09/21/and $on 11/04/We are sorry for any inconvenience

Complaint: ***
I am rejecting this response because:
The mere fact that they had parts for my vehicle at reasonable prices that turned out to be defective is NOT a positive statement on my partThat remark represented about 1% of what I alleged. Reality is apparently not these people's forte.Parts Geek has had complaints over the last years and 200+ in the last year from your own statisticsIf that doesn't signal a chronic service problem, then nothing does.The article that I wrote citing your own statistics standsWe will continue to warn others about Parts Geek.Regards,*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you $on 03/29/for the defective Wheel bearing Please allow 3-business days for the refund to appear on your statementThere will be no need to
return this part/orderOnce you receive your refund on your credit card statement, you may dispose of the part as you see fitAgain, please accept our apologies for any inconvenience that we may have caused

We asked *** *** to send us a picture of the part that he received so that we could proceedWe received this response:Wed, Jul 11:53amThe motor was supposed to have a male end to the electric connectionInstead it has a female end
_______________________________________________________________________________W...⇄ Jul 02:45pm - *** Hello, Can you send a picture of the part you received, showing the issue with the part? Thank you_____________________________________________________________________________...⇄ Jul 04:07pmReally, you want me to send you a picture? The motor's attaching electrical wire connector is supposed to have a "male" endThe Chrysler has a Female end to the power lineThe male wire end of the motor plugs into the female end of the ChryslerThe motor you sent me has a female endFemale on Female might be called a union by the Supreme Court but it isn't valid in the automotive electrical worldPlease issue me the return and stop wasting my time*** *** ________________________________________________________________________________...⇄ issued the RMA as per *** ***'s requestIf he was not willing to send us a picture or provide us with any other information, we had no choice but to set up the return as is. The only question that we have is does *** *** have a convertible or coupe?

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe apologize for any miscommunication or misunderstandingMrs*** contacted us 08/01/notifying us “VALVE STEM HOLE IN ONE OF THE WHEELS IS TOO LARGE”Parts Geek contacted our
warehouse to process a defective return and Mrs*** was refunded on 08/03/$for the defective wheelWe apologize Mrs*** received a defective wheel however the defects are a manufacture issue and Partsgeek can only follow the policies of the manufactureWe were unable to send out another wheel as the part number *** Mrs*** ordered was out of stockUnfortunately, we currently do not have an out of stock notification system in place, the usual estimate on back ordered parts to become available is 2-weeks, as we notified Mrs***Since receiving this complaint, we will be refunding Mrs*** the remaining wheels total of $to the credit card used at the time of purchasePlease allow 5-business days for the refund to appear on your statementOnce the refund has appeared Mrs*** may dispose of the wheels as she sees fitAll wheels DO NOT NEED TO BE RETURNED to PartsGeekThank you

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded Mr*** credit card $on 09/30/for the filtersPlease allow 3-business days for the refund to appear on your statementOnce you receive your refund on
your credit card statement, you may dispose of the filters as you see fit, there will be NO NEED to return the filtersAgain, please accept our apologies for any inconvenience that we may have caused

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usReviewing our records, we show your credit card was refunded for the amount of $on 05/15/(Please allow 3-business days for the refund to appear on your statement) for the
mirror order placed with us on 05/06/ Since receiving your complaint we have refunded $on 05/23/for the first mirror order placed with us on 04/25/(Please allow 3-business days for the refund to appear on your statement) Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a response from our establishment

Complaint:
I am rejecting this response because:
They are being dishonestI emailed them on 8/17, 8/21, 11/4, 12/and 12/*** tracking number *** states that the package was delivered 8/29/at 9:am and was signed for by *** Why do you need a tracking number to prove you got it? The honest thing to do would be give the customer their credit when you receive their return, not wait for them to call and complain about not getting their return
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have issued a refund of $on 04/20/to *** *** credit cardPlease allow 3-business days for the refunds to appear on your statementPlease accept our apologies
for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please accept our sincere apologies for failing to provide you with the excellent service you expected from usWe have refunded you $on 06/28/for your orderPlease allow 3-business days for the refund to appear on your statement. Again, please accept our apologies for any
inconvenience that we may have caused and we thank you for your patience