Snap Finance, LLC

We have removed Mr [redacted] from automatic payments and have made several attempts to contact him to determine a satisfactory resolution We are happy to discuss his account and resolve his concerns at his convenienceHe can contact Snap Finance @ ###-###-####

We are sorry to hear about Mr***’s experience with Snap FinanceMr [redacted] entered into a 12-month lease-purchase agreement with Snap FinanceAs a rental-purchase agreement Mr [redacted] does not obtain ownership rights of the property until all agreed upon payments have been madeMr [redacted] can obtain ownership early by taking advantage of our Early Buyout Discount, where he only pays a percentage of the remaining paymentsIf he no longer wishes to remain in possession of the property he can pay any past due payments and surrender the property in good working orderWe have sent Mr [redacted] general collection emails regarding his account with Snap FinanceOur collection practices are not unethical or harassingHowever, we have noted in his account to cease all future contactSnap Finance still retains all legal rights available for future activity regarding his accountIf he has any questions about his account, would like to take ownership of the property or surrender the property he can contact us at 877-557-

We are sorry to hear about Ms [redacted] ’s experience with Snap FinanceWe have made several attempts to get in contact with Ms [redacted] and have not been successfulSnap Finance provides all customers a copy of their agreement via the email address the customer provided us during application The email also provides customers important information regarding their payment informationWe are sorry to hear about fees that she incurred from her financial institutionWe are happy to work with her if Snap Finance has made an error outside of the agreed upon termsIf she would like to contact us regarding her account she can do so by calling 1-855-296-

We are sorry for the inconvenience Mr [redacted] has experienced We have removed his name from our call lists

We are sorry to hear about the experience Mr [redacted] has had with Snap FinanceWe are happy to remove automatic debits from his credit cardWe would like to remind Mr [redacted] that as he is now responsible for making his payments and advise him to contact our customer service department at ###-###-#### to make payment arrangements

We have been able to make contact with Ms [redacted] and we have reached a resolution that is satisfactory to her

Complaint: [redacted] I am rejecting this response because:However, It was my weakness that lead me to the late response giving them the benefit of the doubt the representative was still going through some personal issues, per voice mail rep "TJ" from snap finance on 8/21/2017. It is weeks later of course with me leaving 4 voice mails since then, I just received a call back yesterday with a reply from the representative stating it was a misunderstanding with the process and how it works. Supposedly, I was to send pictures of the tires condition to an email I never received. After that step it may takes weeks for the "higher up" to evaluate the tires and make a decision all the while they are still taking out monthly payments. Overall the situation has not been handled and from the looks of it, it will not be handle anytime soon while they still try and take payment for an item that is sitting in my garage that I am not using and can not afford due to job lost. Sincerely, [redacted]

We are sorry to hear about Mr [redacted] ’s experience with Snap FinanceWe have attempted to reach Mr [redacted] to discuss his account with Snap FinanceSnap Finance will accept Mr [redacted] ’s money order as a form of payment for his leaseHe can send his payment to [redacted] ** [redacted] We are sorry for the inconvenience this may have him

Ms. [redacted] was concerned about the expiration date of her 100 Day Cash Payoff Option. We have reached out to Ms. [redacted] and resolved her concerns. If she has any additional questions regarding her account with Snap Finance she can reach us by calling ###-###-####.

We are sorry to hear about Mr [redacted] ’s experience with Snap FinanceWe have tried to reach out to Mr [redacted] and have been unsuccessfulWe are happy to work with him on a satisfactory resolution to his concerns, but he must contact usWe can be reached at 877-557-

We are sorry to hear about the experience Mr. [redacted] has had with Snap Finance. We have been in contact with him and have reached a resolution that is satisfactory to him. If he has any additional questions about his account he can contact us at 877-557-3769.

Complaint: [redacted] I am rejecting this response because:i never received finance documents in order to let me know that I was on a one year leaseIf I would have I would of paid this off and been done with the matter Sincerely, [redacted]

We are sorry to hear about Ms [redacted] ’s experience with Snap FinanceSnap Finance does offer a customer web portal for online access to some of our finance productshowever, we do not have a web customer portal for the specific loan product Ms [redacted] entered intoWe are sorry to hear that the merchant was confused on thisThe customer web portal is something we will be launching for this specific offering in the next few monthsWe apologize for the confusion this may have caused Ms [redacted] We are happy assist Ms [redacted] with her questions or concerns by phone at 877-557-3769, chat on our website or through Facebook messenger

Mr [redacted] electronically signed a rental-purchase agreement with Snap Finance on June 5, After signing the agreement, he obtained possession of the merchandise and began making biweekly payments of $***All terms and costs associated with the lease were disclosed to him before he signed the agreement also, a copy of his agreement was emailed to him at the email address he provided Snap Finance during applicationSnap Finance’s rental-purchase agreement is not a loan and does not charge interestMr [redacted] is renting the merchandise he obtained from Mattress One until the agreement completes, at which time he will obtain ownershipSnap Finance provides all customers options to obtain ownership early, a Day Cash Payoff and Early Buyout DiscountMr [redacted] did not contact Snap Finance to set up payments to take advantage of the Day Cash PayoffHowever, he still has the option to purchase the merchandise early by paying 70% of the remaining balance on his agreementIf Mr [redacted] has questions about his agreement, we encourage him to contact Snap Finance at ###-###-####

We are sorry to hear about Ms***'s experience with Snap FinanceWe have reached out to her and have come to a resolution that will resolve her concerns satisfactorilyWe appreciate her feedback and will use it to improve our customer experience in the future

We are sorry to hear about Ms [redacted] ' experience with Snap FinanceWe have been attempting to contact her to resolve her concernsUnfortunately, we have been unable to make contact with herWe are happy to work with her to come to a mutual resolution to her concernHowever, if she does not contact us, she can still take advantage of our Early Buyout Discount where she only has to pay a percentage of the remaining paymentsIf she no longer wishes to remain in possession of the merchandise she can return it to us in good working order and pay us any past due payments through the end of the current term.We are happy to assist her and would love the opportunity to resolve her concernShe can contact us at 855-293-or she can correspond with any of the Snap team members she has been working with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We are sorry to hear about Ms [redacted] ’s experience with Snap FinanceWe have reached out to Ms [redacted] , and were able to resolve her concerns about her account to her satisfaction

We are sorry to hear about Mr*** frustration with Snap FinanceWe have been in contact with him and have reached a resolution that is satisfactory to himIf he has additional questions about his account we can be reached at 877-557-

We are sorry to hear about Mr*** frustrations with Snap FinanceWe have been in contact with him and have reached a resolution that is satisfactory to himIf he has any additional questions about his account or his resolution he can contact us at 877-557-