Snap Finance, LLC

We are sorry to hear Mr. [redacted] was unsatisfied with his experience with Snap Finance. We have been in contact with Mr. [redacted] and are working with him to find a satisfactory resolution to his concerns. If he has any additional questions he can reach us at 877-557-3769, or he can contact the Snap...

Team Member he has been working with.

We are sorry to hear that Ms. [redacted] had a poor customer service experience. We have reached out to her and have resolved her concerns. If she has any additional questions she can contact us directly at ###-###-####.

We are sorry to hear about Ms. [redacted]’s experience. We have been in contact with Ms. [redacted] and the merchant to work through her concerns. We believe we have come to a satisfactory resolution for her. If she has any additional questions about her account with Snap Finance she can contact us at...

877-557-3769.

More and more people will be issued financing with hiden fees and failure to disclose issues. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Ms. [redacted] was concerned about the expiration date of her 100 Day Cash Payoff Option. We have reached out to Ms. [redacted] and resolved her concerns. If she has any additional questions regarding her account with Snap Finance she can reach us by calling ###-###-####.

We are sorry to hear about the negative experience Ms. [redacted] has had with Snap Finance. The agreement she entered into with Snap Finance is a lease-purchase agreement, it is not a line-of-credit, but rather a form of lease. Ms. [redacted] is still within her 100 Day Cash Payoff Period which...

expires on April 4, 2017. Ms. [redacted] called in to get some information about her account, the Snap team member who provided her application ID transposed the last two digits of her account. We apologize for the inconvenience this may have caused her. We have not received the balance transfer check from her credit card company. Once we receive the check we will apply the proceeds and close her account with Snap Finance. We have pushed her next scheduled payment to March 10, 2017. If she has any further questions about her account with Snap she can contact us by calling 877-557-3769. The address her balance transfer check should be mailed to is:PO Box 26561Salt Lake City, UT 84126

We are sorry to hear about Mr. [redacted]’s experience with Snap Finance. We have made attempts to contact him but have not yet reached him. We are happy to work with him to find a mutually agreeable resolution to his concerns. Mr. [redacted] made additional payments towards the beginning of his...

agreement. Over time his paid ahead balance has dropped this has resulted in his current payment being past due. We are now aware of the situation and are happy to work with him to correct the issue of a past due payment. Mr. [redacted] should contact the specialty representative that has left him a voicemail or he can contact our customer service number 877-557-3769 and be transferred to that individual.

We are sorry to hear about Ms. [redacted]’s frustrations with Snap Finance. We have been in contact with her and we were able to resolve her concerns. If she has additional questions about her account, she can reach us at 877-557-3769.

We are sorry to hear about the experience Mr. [redacted] has had with Snap Finance. We have been in contact with him and have reached a resolution that is satisfactory to him. If he has any additional questions about his account he can contact us at 877-557-3769.

We are sorry to hear about Mr. [redacted]’s experience with Snap Finance. We have tried to reach out to Mr. [redacted] and have been unsuccessful. We are happy to work with him on a satisfactory resolution to his concerns, but he must contact us. We can be reached at 877-557-3769.

We are sorry to hear about Mr. [redacted] experience with Snap Finance. We have been in contact with him. At no time did any of our representatives state to him that we would waive his Cash Payoff Extension fee. The fee was offered as a special offer to help him find a resolution to his concerns. His...

100 Day Cash Payoff Option expires on April 16th, 2018. If he would like to take advantage of this early purchase option he must contact us to arrange payment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been in contact with Ms. [redacted] to resolve her concerns. Ms. [redacted] entered into a Rental-Purchase Agreement on March
15, 2015 to finance merchandise purchased at Mattress 1One. Ms. [redacted] consented
to sign the Rental-Purchase agreement electronically. There is no physical
signature on an...

electronically signed agreement. A copy of her agreement was
provided to her before signing. The agreement clearly disclosed the terms of
the agreement and the Total Cost of the agreement. Ms. [redacted]’s agreement was
disclosed to her as a 12 month (26 payments) lease with 90 day terms.
We provide all customers with multiple options to obtain
ownership. A customer may elect to take advantage of our 100 day Cash Payoff
Option any time on or before day 100. After the 100 day Cash Payoff period a
customer may take advantage of our Early Buyout Option and receive a 30%
discount off the remaining balance. Customers must alert us if they wish to
take advantage of one of our early purchase options. Customers also have the
option to return the property to us in good repair and working order at the end
of any lease term as long as payments are paid to date.
We are sorry for the confusion this may have caused Ms.
[redacted] and we would be happy to discuss her remaining options to obtain
ownership.

We are sorry to hear about Ms. [redacted]’s frustrations with Snap Finance. We have been in contact with her and have resolved her concerns to her satisfaction. If she has additional questions about her arrangement with Snap Finance she can contact us at 877-557-3769.

We have reached out to Mr. [redacted] and have resolved his concerns. If he has any additional questions about his account, he can reach us by calling ###-###-####.

because calling in is not getting a statement.  they could tell me anything and they force me to take them at there word.  If I demand a statement in writing, I should be able to get it.  And I should have been forced to sign the agreement BEFORE the service was provided on my BMW.  I would not have had the work done had I known the interest rate was over 130% !!  However, due to the fact the work was already completed, I had no other option as he ran the application right then and there.  They said I knew about it before I signed it.  however, the work was already completed before I signed anything so in all actuality, no I did not know about the terms before the service was provided for my BMW.  This is horrible business and I want refunded to pay off the loan I was FORCED to take.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Isaiah really helped me get this resolved and he was so patient and understanding.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear about Ms. [redacted]’s experience with Snap Finance. Snap Finance provides all customers with the terms of their agreement before they sign. We also send customers a copy of their agreement to the email address provided at application. In Ms. [redacted]’s agreement we disclosed the total...

cost of the agreement if she made all payments. We also provide every customer with a 100 Day Cash Payoff where all lease fees are waived. After the 100 Day cash payoff expires we offer customers an Early Buyout Discount where the customer only has to pay a percentage of the remaining payments. Ms. [redacted] can still take advantage of her Early Buyout Discount. If she would like to take advantage of her Early Buyout Discount she can contact us at 877-557-3769.

We are sorry to hear of the negative experience Ms. [redacted] had with Snap Finance. We have reached out to Ms. [redacted] and have resolved her concerns to her satisfaction. We appreciate the feedback she provided us and will use it to improve the experience for our future customers.