Snap Finance, LLC

We are sorry to hear about Ms***’s experience with Snap FinanceWe have been in contact with her and have reviewed her account and have reached a resolution to her concernIf she has any additional questions about her account or the desired resolution she can contact us at ###-###-####

Complaint: ***
I have reviewed many complaints against Snap Finance on the internet regarding their business practices that are unethical to say the leastThe complaints are all very similar to what I am experiencing with the companyWhen I purchased the mattresses I sat at an computer filled out the application and was told I was approvedI never received a copy of the agreement or applicationThere was no specifics provided that if the mattresses weren't paid off in days it would turn into a lease purchase optionThis should have been communicated up frontThen in addition there was no statement or notification whatsoever sent by the company this is and ridiculousI definitely understand why they don't send out notifications because it would effect their revenue. The buyout option is unacceptable and I'm not surrendering the merchandise that I have paid $1,If we cannot agree on an reasonable agreement proceed with the next steps.No weapon formed against me shall prosper
I am rejecting this response because:
Sincerely,
*** ***

We contacted the customer and made an arrangement that both satisfies the customer's needs and resolves the complaint

Revdex.com: I have been in contact with the company and we have come to a satisfactory resolutionThank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Legal but shady on the days.What about the business about not having my info and trying to charge additional tax?
Sincerely,
*** ***

We are sorry to hear about Ms***’s experience with Snap FinanceWe have added her number to our Do Not Call listWe have attempted to reached out to her to resolve her concernsWe have reached a resolution that will be satisfactory to herIf she has any other questions on her account she
can contact us at 855-293-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry to hear about Ms*** experience with Snap FinanceWe have reviewed her account and have made contact with herWe have resolved her concerns to her satisfaction

We are sorry to hear that Mr*** is still frustratedHis account has been paid off and he incurred no interest charges from Snap FinanceAgain, we are sorry that we do not offer monthly statements at this timeAs stated before, we are happy to send customers a summary of their transactions and account upon their requestSnap Finance did not force Mr*** into signing the agreementThere was no requirement that he use our financing

We are sorry to hear about Ms***’s experience with Snap FinanceMs*** entered into a rental-purchase agreement with Snap Finance. A rental-purchase agreement is a form of lease, and as a lease there are no interest chargesHowever, rental fees are calculated into each
paymentMs*** is renting the merchandise from Snap Finance until the completion of her agreement at which time she will obtain ownershipIf a customer would like to obtain ownership early, we provide a Day Cash Payoff and an Early Buyout DiscountMs***’s has passed her Day Cash Payoff Option, but can still take advantage of our Early Buyout Discount where she pays a percentage of the remaining balanceAll terms and costs of the agreement were clearly disclosed in her agreement and were available to her before signing, and a copy was sent to the email address she provided at the time of applicationWe also sent her communication detailing her payment amount and due dates as well as the expiration of her Cash Payoff OptionIf she has additional questions about her account with Snap Finance she can contact us at ###-###-####

We are sorry to hear about Mr***’s experience with Snap FinanceWe have been in contact with him and have resolved his concern to his satisfactionIf he has any additional questions about his account with Snap Finance he can contact us at 877-557-3769, or he can contact the representative
that worked with him directly

We are sorry to hear about Mr***’s experience with Snap FinanceWe have performed an investigation into the transactions identifiedSnap Finance has made no change to the banking information Mr*** provided Snap FinanceSnap Finance has requested all payments from the account number
ending in However, we have received a correction notice from Mr***’s bank that this is the incorrect bank account number for Mr***. We are sorry for the inconvenience this may cause, but Mr*** will need to contact his financial institution to resolve the matterIt appears that his financial institution has made the change, posting the payments to the different account ending in ***If he has any additional questions regarding his account with Snap Finance, he can contact us at 877-557-

We are sorry to hear that *** *was denied a Merchant AccountUnfortunately, ***’s business did not meet the criteria to become a merchant partner with Snap FinanceWe are sorry, and know this may be an inconvenienceAs part of the application process, Snap Finance may obtain credit report(s)
for the owner(s) of the businessHowever, in ***’s case Snap Finance did not obtain a credit report for him or any other name listed on the application. If *** would like an official response from Snap Finance, he can write in to obtain more information by sending a letter to:Merchant SupportPO BOX 26561 Salt Lake City, UT

We are sorry to hear about Ms*** frustrating experienceWe have been in contact with her to work towards a resolutionWe have identified the issue and received new bank account informationHer refund should be deposited in her account within the next few daysIf she has any additional
concerns she can contact us at 877-557-

Ms*** reached out to us on
4/17/about potential fraud on her accountMs*** claimed that she did
apply but did not sign the agreement or receive the merchandise listed on the
agreementThe agreement was signed *** *** not *** ***On 4/17/
we opened an internal
investigation to verify her claimsOn 4/17/we made
contact with the merchant Mattress One about this complaintThe store
claimed they had verified ***’s Identification and have signed documentation
of delivery and gave us the delivery addressThe delivery address did not
match Ms*** address with Snap FinanceIt appears her identity may have
been used to purchase the merchandise in question
We informed Ms*** we would
require an official police report to remove her obligation with Snap Finance
Once the police report is verified Snap will release her of her obligation to
pay the lease-purchase agreementWe are waiting to receive the official police
report of the fraudIf Ms*** has further questions she is welcome to
contact us at ***We are happy to assist Ms*** in any way to resolve
the matter quickly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank Snap for finally helping me with this situation so all parties can move forward I should have my refund within 7-business days according to them and I thank you again Snap & Revdex.comIt has renewed my confidence to where I can do business with them on a future date. Thank you Snap.
Sincerely,
*** *** P.SI would like to thank TJ for helping me and being very kind and respectful to me P.SThank You TJ for helping me out you were very kind and respectful to me

We are sorry to hear about Mr***'s experience with Snap FinanceWe have been in contact with him and have been able to resolve his concernsIf he has any additional questions regarding his account he can contact us at 877-557-

We are sorry to hear about the frustrating experience Ms*** had with Snap FinanceWe have been in touch with her and we have reached a resolution that is satisfactory to herIf she has any additional questions she can contact Snap Finance at 877-557-or she can reach out to the
representative she worked with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been in contact with Mr*** and have resolved his concernsIf he has additional questions about his account he should contact the Specialty Agent he has been working with