Snap Finance, LLC

We are sorry to hear about Ms***s experience with Snap FinanceThe payments for Ms***s Lease-Purchase Agreement were disclosed as $WeeklyMs*** had a payment scheduled on February 21, 2017, unfortunately this payment was returned due to non-sufficient fundsThere is a 3-day
window before we are notified of a returned paymentMs*** called us on February 22, within the 3-day return windowThe payoff amount quoted to her of $was correctly disclosed to her because we assume in good faith that all payments will be made and not returnedDue to the returned payment, her account was not paid off and all regularly scheduled payments resumedTwo additional payments were returned on February 27, and March 6, As a courtesy to her, Snap Finance waived NSF fees and late fees for of the returned paymentsUnfortunately, Snap Finance will not be refunding any additional money to Ms***As of March 11, 2017, Ms***’s account is considered paid off if the final payment is not returnedIf she has any additional questions about her account she can contact us at 877-557-

We have made several attempts to reach Ms***We would love the opportunity to resolve her concernsShe can also reach us at a time that is convenient for herWe can be reached at 877-557-

We are sorry to hear Mr*** dissatisfaction with Snap FinanceOn February 18th, Mr***' entered into a 12-month lease-purchase agreement with Snap FinanceThe total cost and fees associated with his agreement were all disclosed in the agreement he signed, a copy of which was provided to
the email address Mr***' provided in his applicationWe also made several attempts to contact Mr*** to review the terms of his agreement. Customers are able to obtain ownership early by either taking advantage of our Day Cash Payoff and after an Early Buyout Discount Option where they only have to pay a percentage of the remaining paymentsMr***' Day Cash Payoff Option expired on May 27th, but he is still eligible to take advantage of our Early Buyout OptionAs Mr*** was explained earlier he can surrender the merchandise upon expiration of any rental period in good working order, along with any accrued paymentsWe are happy to work with Mr*** on any of these optionsIf he has any questions regarding his account he can contact us at 877-557-

We are sorry to hear about Ms*** experience with Snap FinanceWe are happy to assist customers when they need to postpone a paymentIn order to move a payment date, we require at least business days’ noticeOn January 20th, a regularly scheduled payment was taken out of her
accountOn January 20th she called and asked if this payment could be refunded back to her account and postponedUnfortunately, because she did not contact us within the 2-day period we were unable to postpone her payment.On December 15th Ms*** made an additional payment of $to her accountEven though we were unable to refund her regular payment on January 20th, we did offer to refund her the $she had previously paid extra to Snap FinanceAt no time did Snap Finance make additional payments to her account without her authorization. We are sorry to hear that this resolution is unsatisfactory for herPer her request we have removed automated payments from her accountIf she has additional questions she can contact us at 877-557-

We are sorry to hear Ms*** was unsatisfied with her experience with Snap FinanceSnap Finance offers rental-purchase agreements which is a form of leaseOur agreements are for months, however customers have the option to obtain ownership early by taking advantage of our Day Cash
Payoff and after an Early Buyout Discount where the customer only has to pay a percentage of the remaining payments. All costs and fees were clearly disclosed Ms*** before she signed the agreement and a copy of her agreement was sent to the email address she provided during applicationShe also registered for our customer portal where we disclose the remaining number of payments to obtain ownershipAdditionally, the cash price of her merchandise was $before adding any lease feesIt is unreasonable to for her to believe that the cash price would be paid within days by paying $monthlyUnfortunately, Snap Finance will not be refunding any amount to Ms***.If she has any additional questions about her account she can contact us at 877-557-

We are sorry to hear about Ms***’s experience with Snap FinanceWe have been in contact with Ms*** and have reached a resolution that is satisfactory to herIf she has any additional concerns or questions about she can contact us at 877-557-

We are sorry to hear Ms*** was not happy with our resolutionAs stated before, we did refund her payment of We also offered to repay any overdrawn fee if she provided us a valid bank statementThe document she provided us did not meet our minimum documentation requirements to refund her overdrawn feesAdditionally, we reached out to her financial institution to see if they would be willing to waive the overdrawn feesThe institution was willing to do this for Ms***’s accountOnce we informed her that her Financial Institution was willing to waive the fees associated with the paymentShe informed us that this was unacceptable and would refuse to let her Financial Institution to waive the feesAs stated before in our previous response, we are happy to refund her the fees she incurred because of the paymentIn order for us to refund these fees, she must provide us a valid bank statementWe are sorry for the inconvenience this has caused herWe have no further response or resolution to offer her

Complaint: ***
I am rejecting this response because: attached are the receipts of initial payment that I made of the $debit and $cash at the merchant (Speedway) to get the rims through SNAP finance I never signed an agreement the owner Mike entered all of my information through his computer to SNAP FinanceThey asked me for my bank account information and said this was the only way I could make payments and stated that my payment amount would be $every week until the remaining balance of $1,was paid off The only thing that I signed was the receipts showing my initial payments were made so I could get the rims and tires Attached is also the email I received from SNAP Finance showing that my starting balance on their end is $but the balanced that was owed after payment at the store was $1, But, my payment balance should've been $1,since I paid the initial payment of $at Speedway I don't understand what he (SNAP) means by fair market value when I did the math and from what I was told at the store it seems like SNAP Finance is trying to charge me over twice the amount of what I agreed upon On the purchase date I never spoke to anyone from SNAP on via phone or email the manager Mike from Speedway did all of the communication If it's suppose to be a rental agreement I should've never been refused to return the merchandise as I stated in my initial complaint Both the merchant Speedway and Snap Finance denied me the opportunity to return the merchandise for a month and continued taking money from me and now they're saying they want the merchandise And as a customer I shouldn't have to pay to shipping to return the merchandise to themThey stated that they don't accepted damaged merchandise then later on in the email they state they would receive the merchandise back I honestly feel like even though the merchandise was damaged (due to a pot hole in road) the amount that I owed has been paid and they haven't taken into consideration the cash amount that I initially paid down I refuse to pay another dime
Sincerely,
*** ***

We are sorry that Ms*** is not satisfied with our responseSnap Finance provided her with clear disclosures about the terms and costs of the agreementBefore customers sign their agreement we also provide them a summary of the important terms in clear boxesThe Day Cash Payoff Option is provided to all customers as an option to obtain ownership earlyIf customers wish to take advantage of this option they must contact us and let us knowMsFarrar does not have any ownership in the property until the required payments are madeIf she would like to obtain ownership we have provided her an Early Buyout Discount as stated in our initial response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
a Settlement was accepted for and no negative remarks on my credit report
Sincerely,
*** ***

We are sorry to hear about Mr***’s experience with Snap FinanceSnap Finance is compliant with the laws in the state he resides for the type of financing he receivedSnap Finance does not currently offer monthly statements to customersWe are sorry to hear that he was frustrated by thisIf
customers would like to see a summary of their transactions, they can contact us at 877-557-to have that summary provided to themWe provide customers the ability to review the agreement costs and terms before they accept and sign the agreementThere is no obligation for the customer to sign the agreementWe appreciate the feedback he has provided and will use it as a training opportunity to provide better customer service in the future Mr*** did take advantage of our Day Cash Payoff Option, which means he did not pay any interest on the work done on his carWe will not be issuing any refund to him

We are sorry to hear to hear that Ms***’s experience has caused an inconvenienceWe have been in contact with her and have reached a resolution that is satisfactory to herWe appreciate her feedback and will use it to improve the customer experience for future customersIf she has any
questions about her account at Snap Finance, she can contact us at 877-557-

We are sorry to hear about Ms***’s experience with Snap FinanceWe have reviewed her accountBefore submitting her application to Snap Finance Ms*** gave Snap Finance written consent to call her cellular phone using an autodialerThis consent was not a condition of
approval and was clearly disclosedHowever, in accordance with her request we have removed her information from our dialer system and she will receive no further contact from Snap FinanceIn addition, as a courtesy to Ms***, Snap Finance has decided to refund her the two payments mentioned in her complaint, for a total of $***If she has any additional questions about her account with Snap Finance she should contact us at ###-###-####

We are sorry to hear about Mr*** experience with Snap FinanceWe have reached out and have contacted him to find a resolution that will be satisfactory to himDuring this process if he has any questions about his account and resolution options he can contact the representative he has been
working with at Snap or call our customer service department at 877-557-

We are sorry to hear about Ms***’s experience with Snap FinanceWe have been in contact with her and have reached a resolution that is satisfactory for herIf she has any questions she can contact the representative she was working with or contact our customer service department at
877-557-

We are sorry to hear about Mr***’s experience with Snap FinanceSnap Finance is not misleading in our advertisingOur lease-purchase agreements are indeed for a total period of months; however, we provide all customers with the option to obtain ownership early by providing them a Day
Cash Payoff optionIf customers wish to take advantage of this payoff option, they must let us knowAll of the costs and terms are clearly disclosed in his agreement which he consented and electronically signedWe also sent him a copy of his agreement to the email address he provided us at applicationIn the state of Texas Snap Finance is required to collect sales tax on each periodic paymentIt appears that the merchant incorrectly charged sales tax at the time Mr*** signed his agreementWe are working to resolve the situationIf Mr*** would like to take advantage of his Day Cash Payoff Option he can contact us and arrange payment anytimeMr***’s Cash Payoff expires on May 14, If he has additional questions about his account or would like to arrange payment for his Day Cash Payoff option, he can contact us at 877-557-

We are sorry to hear about the experience Mr. [redacted] has had with Snap Finance and one of our merchant partners. We have been in contact with Mr. [redacted] to reach a resolution that would be satisfactory to him. The resolution will be completed once we are able to verify the keys he mailed to us are for...

the scooter in question. We appreciate his patience in this effort. If he has any additional questions about his account or his resolution he can contact the Specialty Representative he has been working with.

We are sorry to hear about Ms. [redacted]’s frustration with Snap Finance. We have been in contact with her and have found a resolution that is satisfactory to her. If she has any additional questions about her account with Snap Finance she can contact the representative she worked with or she can call...

our Customer Service department at 877-557-3769.

We are sorry to hear about [redacted]’s concerns about her account. On July 5, 2017 [redacted] entered into a lease-purchase agreement with Snap Finance for furniture she obtained at Mattress & More. A lease-purchase agreement is a form of lease. Her lease was for a total of 12 months. All terms...

and costs were provided to her before she electronically consented and signed her agreement. We provide all customers with the option to obtain ownership early, a 100 Day Cash Payoff Option where we waive all lease charges, and after expiration an Early Buyout Discount where the customer only has to pay a percentage of the remaining payments. The cash price of her merchandise was $1,256.03 and her payment was $186.34 Monthly. At the time her 100 Day Cash Payoff Option expired on October 12, 2017, she had only made 3 payments of $186.34 for a total of $559.02, which is $697.01 less than the amount that she financed. As of the time of this response she has not paid even, the cash price amount. Since her 100 Day Cash Payoff Expired on October 12, 2017. She can still take advantage of our Early Buyout Discount if she would like to obtain ownership early. If she no longer wishes to be in possession of the merchandise she can pay any payments through her current lease term and surrender the merchandise in good working order. If [redacted] would like to take advantage of her Early Buyout Discount she can contact us at 877-557-3769.

We are sorry to hear about the experience Ms. [redacted] had with Snap Finance. We have been in contact with her and have resolved her concerns to her satisfaction. If she has any additional questions about her account with Snap Finance she can contact us at 855-293-0213.