Snap Finance, LLC

We are sorry to hear about the difficulties Ms*** has had with Snap Finance and one of our merchant partnersWe have been in contact with Ms*** and have found a solution that will work for herIf she has any questions about her account she can call us at 877-557-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry to hear about the experience Ms*** has had with Snap FinanceWe have reached out to her and have reached a resolution that is satisfactory to herIf she has additional questions about her account she can contact us at 877-557-

We are sorry to hear about Ms***’s experience with SnapWe have been in contact with her and have found a resolution that is satisfactory to herA customer service representative will be in touch with her shortly to make arrangementsIf she has any additional questions about her account she
can contact us at 877-557-

At the time Ms*** arranged payoff of her account, the previous ACH payment was in processThe payment was returnedThe payoff amount she was quoted assumed that the previous payment would be clearedThe payment was not paid on time, therefore, we reported the missed paymentWe are sorry to hear that she is still unsatisfied we are unable to change the reporting of the missed payment

We are working with Ms*** to investigate the Identity theft claimWe encourage Ms*** to continue to work with the Snap representative she has been in contact withWe appreciate her patience in the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry to hear about Ms***’s experience with Snap FinanceWe have reached out to her and are actively working on a resolution to her concerns that will be satisfactory to herIf she has any additional questions about her account she can contact us at ###-###-####

We have reached out to Ms*** and have come to a resolutionIf she has additional questions she can contact us at 877-557-

We
apologize for the inconvenience Ms*** is experiencingWe agree with Ms
*** and believe customers should have access to information about their
account with Snap FinanceIn the near future Snap Finance will have a web
portal for customers to view account activity and details, we are sorry we are
unable to provide Ms*** an automated monthly statement at this timeFor
clarity, Ms*** payments are made on the payment dates she specified at
the time of application and are always the same dollar amount, unless she chooses other arrangementsWe look forward to further enhancing our service options in the near future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your prompt actions I am beyond pleased with results
Sincerely,
*** ***

We have been in contact with *** and have resolved her concernWe appreciate the feedback and will look to improve our process in the futureIf she has any additional concerns she can contact us at ###-###-####

We are sorry to hear of the negative experience Ms***
received with Snap FinanceWe would like to take the opportunity to clarify a
few itemsMs*** electronically signed a Lease Agreement with Option to
Purchase on 4/12/with a starting date of 4/18/Snap Finance does
not
charge an interest rateAt the time of signing we also sent her a copy of her
agreement to the email address she provided us in her applicationWe made phone
contact with her on 4/18/and reviewed and explained the terms of her
year agreement with Snap Finance
We provide all consumers with a day cash payoff option
and an early buyout discount of 30% off the remaining balance after the day
cash payoff periodConsumers must alert us if they wish to exercise their
options to early purchaseWe are sorry for the inconvenience this may have
caused Ms*** and are happy to work with her regarding her concernsWe are
happy to discuss with her remaining options to purchase and can contact us at
###-###-#### or email us at ***@snapfinance.com

We are sorry to hear about the negative experience Ms*** has had with Snap FinanceWe have been in contact and have reached a resolution that is satisfactory to herWe still need her to contact us so that we can schedule her final payment(s)She can do this by contacting a customer service
representative at 877-557-

We are sorry to hear about Mr***'s experience with Snap FinanceWe have been in contact with Mr*** and have worked out an arrangement that is satisfies his concernsIf he has additional questions he can reach us at 855-293-

Complaint: ***
I am rejecting this response because:The police report and an Identity Theft affidavit was faxed on April 28,I have tried to confirm receipt of the documents but have been unable to get in contact with the "investigator" that initially reached out to me on April 17, I'd like to recurve in writing that documents have been received and any obligations with my information have been removed from this company
Sincerely,
*** ***

We are sorry to hear about Mr***’s experience with Snap FinanceSnap Finance offers rental-purchase agreements which is a form of a leaseAs a lease we do not charge interestSnap Finance’s rental-purchase agreements are for months with two options to obtain ownership early, a Day Cash
Payoff Option where he is able to obtain ownership without paying any of the rental fees, and after the Day Cash Payoff Option expires he can take advantage of our Early Buyout Option where he only has to pay a percentage of the remaining payments to obtain ownership, which will be a savings of hundreds of dollars in Mr***’s case. All costs and fees were disclosed to Mr*** on his agreement, a copy of which was delivered electronically to the email address he provided in the applicationIf he would like to take advantage of our Early Buyout Option, he can contact us at ###-###-####

We are sorry to hear about Mr***’s experience with Snap FinanceWe have been in contact with him and have resolved his concerns to his satisfactionIf he has any additional questions about his account with Snap Finance, he can call us at 877-557-or visit our webpage at snapfinance.com

We appreciate Ms*** reaching out to usMs*** has withdrawn her application from Snap Finance and her account is closedShe will not be charged any paymentsIf she has any additional questions or would like to find another merchant in her area that offers Snap Finance agreements she can
call ###-###-####