Snap Fitness

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
On January 2, 2016, I contacted Ms. [redacted] to discuss her concerns with her order. As I advised in our conversation, we are very sorry for the difficulty she experienced. We have reviewed all of our [redacted] service contacts and addressed the coaching opportunities and ensured that our operational issues have been addressed as well. Walmart.com considers this matter closed but I encourage Ms. [redacted] to contact me directly is she needs assistance in the future.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did seemy sincere in apologizing for the inconvenience and poor service. Thank you for contacting them with this matter because I am almost certain without the interest of the Revdex.com my concerns would have been ignored.

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 28, 2015, Mr. [redacted] placed an order for Photo Greeting Cards. Due to a system issue, the order was stuck in processing and the cards did not arrive by the expected delivery date. We apologized for any inconvenience this has caused. We contacted Ms. [redacted] and arranged for him to place a new order, adjusted the cost and waived the expedited shipping. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business was able to get me replacement Christmas cards before the Christmas Day. They're also able to refund my money that was paid for the previous cards. The issue has been completely resolved.

Complaint: [redacted]I am rejecting this response because:
I have called Walmart 3 times and have reached no one. 
Either they are not there or they claim the person who is handling is not there(after she stated she works until 5) and they will pass on the message. I have left messages that if they need to contact me during business hours they need to call my business line and have provided them the number and they call my cell phone instead. I explained that I cannot talk on a cell phone of they insist in calling during business hours. They have yet to speak to me and I do jot consider the matter resolved. Please keep this complaint open.
 
Thanks. 
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because This type thing happens with Walmart several times a day this is and each time they holler about tech. issues. you would think at some point they would fix the issues. If this is constantly happening they should be held accountable for the mistakes.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/10/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding unauthorized charges. We have made several unsuccessful attempts to reach Mr. ** by phone. Walmart.com has not been impacted by a security breach and customers are responsible for...

keeping their account login information safe. As such, a refund for the order will not be issued. As Mr. ** was previously advised by our [redacted] service department, to help protect him, we've blocked his account from further use and deleted any saved payment information to help prevent future unauthorized activity. If he wishes to pursue this matter with his local law enforcement, we recommend filing a police report with his local precinct and submitting an online identity theft form. Walmart.com considers this matter closed.
If either you or Mr. ** have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]‘s complaint, we reviewed...

her account and order history. On February 3, 2017 Ms. [redacted] ordered 5 - La Preferida Bean Pinto Jalapeno, 15 Oz. Case of 12. Ms. [redacted] was informed on February 10, 2017 that her order was ready to be picked up. When Ms. [redacted] went to pick up the items at the local Walmart store she found that rather than 5 cases of 12 cans she was given 5 cans. The discrepancy was due to a typographical error on our website. As per our terms, “Walmart.com reserves the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)”. We did give Ms. [redacted] a full refund on her order as well as a $40.00 Walmart gift card to compensate for the poor experience. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Unfortunately, due to a delay in transit, Ms. [redacted]' order was not delivered by the estimated delivery date. We have issued a full refund for the order as requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wal-Mart has successfully refunded the money from this order. Unfortunately it took me writing this review and complaint to get them to respond. I really appreciate it!

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] ordered five $10.00 gift cards using his Visa rewards. Mr. [redacted] received 2 cards but advised that he was missing 3. As a one-time courtesy, we sent Mr. [redacted] a $30 gift card and escalated his concerns regarding his experience with our [redacted] service agents for review and coaching. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8:30am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address[redacted]sconcerns and appreciate the time she has taken to provide us with her feedback and comments.
After Walmart.com received[redacted] complaint, we reviewed her account and...

order history. On July 29, 2017, an unauthorized order was placed using a credit card that was stored on [redacted] Walmart.com account. We have advised [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As such, a refund for the order will not be issued. For more details,[redacted] was advised to submit a police report and identity theft affidavit.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at[redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her...

Walmart.com account and order history. We apologize for any inconvenience she has experienced with her orders. We have attempted to reach Ms. [redacted] several times and she has advised that she will contact us when she has time. Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly is she requires further assistance. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments. 
 
After we received Mr....

[redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] order was from [redacted], a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy. 
 
We notified the [redacted] support team about Mr. [redacted] concerns. On August 7, 2017 Mr. [redacted] ordered a [redacted] Computer Desk with Hutch. The description of the item states it is made with solid wood. When Mr. [redacted] received the item he discovered it was made with composite wood, not solid wood. This is not what Mr. [redacted] wanted when he placed the order. Walmart.com worked with Mr. [redacted] to find a replacement set that would be constructed with solid wood to ship to Mr. [redacted] Mr. [redacted] could not find an appropriate replacement and decided to keep the desk and hutch he received even though it really did not fulfill his needs. To make things right for Mr. [redacted] Walmart.com refunded him the full cost of the order. On September 22, 2017, Walmart contacted Mr. [redacted] directly and explained that we processed that refund. In light of this, Walmart.com considers this matter closed. 
 
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.   
Sincerely,   [redacted]  
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her...

Walmart.com account and order history. On March 29, 2016, Ms. [redacted] placed an order for RCA 42” HDTV. The item arrived damaged and was returned. Normally once an item reaches our returns center a refund is automatically generated. Due to a technical error, Ms. [redacted] refund was not processed. Once we were made aware of this error, we processed a full refund. Ms. [redacted] was sent a $25.00 eGift card for her difficulties. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her experience calling our call center. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We pulled the calls Ms. [redacted] placed to our [redacted] Service line and listened to the calls to identify the agents she spoke to. We followed up with their management team and addressed the coaching opportunities. We apologized to Ms. [redacted] for her recent experience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/11) */
Proposed response for: XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he has provided us with the call tag for the returned item. We have also refunded Mr. [redacted] $78.07 for this returned order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Complaint: [redacted]I am rejecting this response because:
there is no truth in any of the things that they have said. When I called them regarding this issue, the only thing they said to me is that they can just cancel the order and I get my refund. It is not a matter of just cancelling and refunding. The fact that you have made such inconvenience for me not having anything as agift because you failed at giving me a notification days before instead you made it a day before it should arrive. And just after my complaint here at Revdex.com you will reach out to me and say thatyou can reorder it for me and shoulder the shipping, when in fact 1. I dont need it any more since the birthday had past already and 2. There is no shipping fee in that order to begin with. So basically you are not compensating me with anything from all the trouble that I had to go through because of your negligence and awful customer service. 
Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted] complaint, we reviewed his account...

and order history. We apologize for the difficulty with Mr. [redacted] order and are working with the book publisher to provide a clearer description of the item on our site. We spoke with Mr. [redacted] and advised that a refund for the item was issued on June 5, 2016. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 6, 2016/03/10) */ Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 26, 2015, Mr. [redacted] placed an order for Yamaha Indoor/Outdoor Speakers. A delay email for the order was sent on January 1, 2016. Our records show that Mr. [redacted] contacted our customer service team on January 6, 2016 requesting to cancel his order. Normally when an order is canceled a refund is automatically generated. The Yamaha Speakers did ship out and were delivered to the store on December 30, 2016. Due to a system issue, which has since been addressed, the order was not expired when it was not picked up. A refund has been issued and will post to Mr. [redacted]'s original method of payment. As such, Walmart.com considers this matter closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal /* (2000, 8, 2016/03/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Was handled immediately after the Revdex.com complaint was filed, but the time and effort that went into even having to get to this point with multiple unsuccessful attempts with customer service (online and phone), Twitter and a snail mail letter to Arkansas and California was ridiculous.

I was told to be at shop at a certain time. Upon arrival I was verbally abuse by a so called mechanic. Told me to "[redacted] off". Refused to accept my business. I was told by the owner to show up. This is a terrible establishment and I would not recommend it to anyone. You will be discriminated against and made to look foolish. If you notify the owner of bad experience he can care less.

Walmart.com received a Revdex.com complaint from [redacted] [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. On February 20, 2017, Mr. [redacted] placed an order for a SHARP 55" Class - 4K Ultra HD, Smart, LED TV. Mr. [redacted] contacted our customer support team inquiring about a price match for the TV. Our customer support team approved the price match of $449, but once Mr. [redacted] placed the order, the price match was denied. We do apologize for the inconvenience this has caused and the experience Mr. [redacted] had. We have escalated the coaching opportunities for the agents he spoke with, so those can be reviewed.  We contacted Mr. [redacted] and have issued a $210 eGift card to cover the price difference on the TV. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].Walmart.com

Initial Business Response /* (1000, 15, 2015/07/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that the listing for the Mainstays Student Desk Mr. [redacted] ordered is correct. The listing clearly indicates the following "Final price and shipping options depends on options you choose. Base price subject to availability." The listing also displays the optional chairs available along with the cost that would be added to the base price of the desk. This step is required before the final checkout. However, we understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have issued him a courtesy $20 egift card to help him with his next online or in-store purchase. On July 15, 2015, we attempted to call Mr. [redacted] and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com