Snap Fitness

Walmart.com received a Revdex.com complaint from [redacted] regarding his refund and return request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted]...

complaint, we reviewed his account and order history. [redacted] order was from The Poster Corp, one of Walmart.com’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy. We have spoken with [redacted] and he advised us that his entire poster order was for six posters, and all of them were not of good quality. He advised us that there a pixilation issues, the posters were printed on photo paper and that the copyright area has been cut off.  We partnered with The Poster Corp and refunded [redacted] for his entire order. The Poster Corp advised that they are not expecting the items back and that he could either destroy or donate the items.  As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:I was forced to purchase my phone elsewhere as well as change my cell phone plan.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a Playstation Plus Membership order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Her initial order was cancelled due to an address conflict with her Paypal account. She attempted to reorder but the membership was no longer on sale. Ms. [redacted] has placed a new order and as a one-time courtesy, we have adjusted the price down to the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his return. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. On December 8, 2016, Mr. [redacted] placed an order for a Michael Kors Men's Watch. He later visited his local store to return the item. Due to a mix up the store was not able to process his return and he had to return the item by mail. We apologize for any inconvenience that this has caused. On January 11, 2017 we contacted Mr. [redacted], verified that his item has reached our returns center and manually processed his refund. In addition we are partnering with our store team to address his concerns and store experience. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Initial Business Response /* (1000, 6, 2015/07/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On July 7, 2015, Ms. [redacted] placed a Backyard Grill 2-Burner Gas Grill. We had a recent issue with our checkout page where it appeared that an order didn't go through, but in fact did. This caused orders to be duplicated. The order for the Backyard Grill 2-Burner Gas Grill was duplicated and therefore made an additional two more orders. Our records show that the additional orders were picked up under tracking number XXXXXXXXXXXXXXX and returned back to us. A refund was not processed for the orders because there is an open dispute on the charge. We advised Ms. [redacted] that we can't refund the order because of the open dispute. She can either cancel the dispute, so we can refund her on our end or leave the dispute and wait for the investigation time with her bank. We tried contacting Ms. [redacted] back regarding this and her issue about the maggots she found in one of the grills. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com...

account and order history. On July 16, 2017, Ms. [redacted] placed an order for Baby Mod Bella 4-in-1 Nursery Furniture Set. Unfortunately, when the item arrived it was damaged and had to be replaced. The replacement was also damaged. We apologize for any inconvenience that this caused. On August 2, 2017 we spoke to Ms. [redacted] and offered to replace her order however, due to the recent birth of her child, it would have been an inconvenience for her to return the item. Ms. [redacted] was allowed to keep this item and was provided with a discount.  As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. Mr. [redacted]’s order was from Buy It Now, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Buy It Now’s support team about Mr. [redacted]’s concerns and explained that his order had not arrived by the promised delivery date. On February 28, 2017, we contacted Mr. [redacted] via email and explained that because the item had not arrived, we had issued a full refund for his order. In light of this, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].

Initial Business Response /* (1000, 7, 2015/09/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On August 23, 2015, Mr. [redacted] placed an order for an Xbox360 LEGO: Jurassic World game. Our records show that Mr. [redacted] has returned the game to his local Walmart store. Our returns center received the returned game on August 7, 2015. As a one-time courtesy, a refund was processed to the gift cards Mr. [redacted] used for the order. Please note, as we previously advised, Mr. [redacted]'s Walmart.com account has been closed and any future orders will be canceled. Mr. [redacted] will need to make purchases at his local Walmart store directly. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order for a 26" Schwinn Women's Bike to be picked up at her local Walmart store. When she arrived at the store to pick up her order, she noticed the bike would not meet her needs. The order was canceled at that time. Normally when orders are canceled, a refund is automatically issued back to the original method of payment. Due to a system error, this did not happen. Once we were made aware of this issue, we partnered with our local store to care of the [redacted]. We contacted Ms. [redacted] and advised her to come into the store to pick up her refund as well as a $20.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we reviewed her...

account and order history. Ms. [redacted] attempted to return an item purchased from Walmart.com in her local store without a receipt and her return was not accepted. We contacted Ms. [redacted], apologized for her inconvenience, and put her in contact with a store manager who has arranged to take care of her. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 11, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her photo order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. There was a system glitch and Ms. [redacted]'s pictures were printed with an error. We requested that Ms. [redacted] place a new order for 1 hour processing and issued a full refund on the new order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I do accept this response and the actions eventually taken to resolve this issue. It was very frustrating having to raise this issue to the level of a Revdex.com complaint. [redacted] service was very frustrating to deal with and they consistently ignored most questions within email interactions with them.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On December 5th, 2016 Ms. [redacted] placed an order to be fulfilled and picked up at her local [redacted] Walmart. On December 5, 2016 Ms. [redacted] placed an intent to cancel this order. The order was not able to be cancelled because the store had initiated fulfillment. Because Ms. [redacted] did not pick up the order within the timeframe of seven days the order was refunded back onto the original method of payment. We apologize for the confusion and inconvenience this may have caused Ms. [redacted].  For the inconvenience, we have issued a $50.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Initial Business Response /* (1000, 5, 2015/11/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Due to the fact that his Walmart.com orders were not processing successfully, which we've addressed, we contacted the manufacturer who was able to send Mr. [redacted] the cap he was trying to order, at no charge. As a courtesy, the manufacturer added a few other caps that they thought Mr. [redacted] may like. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:I am not rejecting WM's response.  They are trying to fix this matter but issue will not be resolved until we receive the correct trampoline.  They show a deliver by DATE OF 5\4\17.  HOPEFULLY ISSUE WILL BE RESOLVED THEN.
Sincerely,[redacted] & [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for a PIXMA MG2420 Wireless Inkjet Photo Printer. Our records show that this item was processed and shipped by our marketplace retailer, TigerDirect. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. TigerDirect is researching this error and will make corrections accordingly. We have escalated this over to TigerDirect and they have advised they are not able to process an exchange and therefore refunded Ms. [redacted]'s order. We do apologize for the inconvenience this has caused Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for returned items. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]' complaint, we...

reviewed her Walmart.com account and order history.  In July 2017, Ms. [redacted] placed three separate orders for the Alera Wood Folding Table, Rectangular, 72w x 29 3/4d x 29h, Walnut, Size: 72" order was from MyOfficeInnovations, a third party Walmart Marketplace Seller. Ms. [redacted] has returned all three orders, but was only refunded for two. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.On August 30, 2017, we refunded $83.68 back onto Ms. [redacted]' original method of payment for the returned order. On September 2, 2017 we contacted Ms. [redacted] via email and advised of the requested refund status. We have have not heard back. In light of this, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed...

his account and order history. On September 5, 2013, Mr. [redacted] placed an order for a VIZIO 42” TV and a 4 Year Protection Plan. On January 12, 2017, Mr. [redacted] contacted our protection plan provider, Asurion, to request service due to issues with the TV’s volume. Asurion explained the process to ship the TV to the VIZIO depot for repairs. They sent a box kit to Mr. [redacted] on January 17, 2017 to ship the TV to the service depot. We have contacted Asurion on Mr. [redacted]’s behalf, and they have advised that VIZIO does not offer in-home repair service for this model of TV. We have attempted to contact Mr. [redacted] via phone and email to discuss his concerns and have received no response. In order to provide the best resolution, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Walmart.com received Ms. [redacted]’s additional rebuttal arising from her original [redacted] complaint. We apologize for any misunderstanding in our prior response. We were not provided with a contact phone number for [redacted] on her complaint. We have provided [redacted] via email information on our price matching policy and explained why prices may be different on Walmart.com vs Walmart stores. In addition, we have also offered to verify in which store she saw the price difference, and to assist her with ordering this product if she was still interested. We have yet to receive this information from [redacted] and we are unable to provide her with the best resolution possible without speaking to her. We would be happy to discuss this matter further if [redacted] would like to contact us. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms. Anna Stewart regarding the incorrect item she received We thank you for the opportunity to address Ms. Stewart's concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. Stewart's complaint, we reviewed her Walmart.com account and order history. Ms. Stewart placed an order for a storage locker on September 25, 2015. Unfortunately, due to an error at our fulfillment center, the wrong item was selected and shipped to her. We have processed a call tag in order to pick up the incorrect item and processed a replacement order on October 14, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. Stewart for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Princess B.
Walmart.com