Snap Fitness

Walmart.com received [redacted] Revdex.com complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and rectify...

the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should be receiving an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve him again.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 21, 2015, Mr. [redacted] placed an order for a DNP Skywalker Trampoline. Due to an issue at our fulfillment center the order shipped out incomplete. A replacement order was placed but due to holiday volume, the order was delayed. We are very sorry for any inconvenience that this has caused. Mr. [redacted] was refunded for his shipping charge and a $65.00 price adjustment was processed for the delay. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and (XXX) XXX-XXXX as well as via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her...

Walmart.com account and order history.  Ms. [redacted] order was from Don't Pay Retail LLC, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.On February 13, 2017, we contacted Ms. [redacted] directly and she advised us that she had not received her order. We have refunded Ms. [redacted] for this order. For the inconvenience, we have issued a $50.00 eGift card. In light of this, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed his account...

and order history. Mr. [redacted] placed four orders on December 8, 2016 for ASUS Chomebook computers, which were lost after delivery. Our records show that all four orders were delivered on December 13, 2016. Mr. [redacted] provided a police report regarding the theft of these packages from the delivery address. On March 15, 2017, we contacted Mr. [redacted] directly to advise that we issued a full refund for the orders. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to honor her refunded order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint,...

we reviewed her Walmart.com account and order history. On March 26, 2017 Ms. [redacted] placed an order for four Sterilite Medium Tote -Titanium, Case of 8 for same day pick up at her local store. Due to a technical error, the Sterilite Medium Tote purchased was listed with the incorrect quantity. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Please note, we do not honor typographical errors that may occur on our site. We contacted Ms. [redacted] regarding this and she confirmed she received the refund for this order. As a one-time courtesy, we issued a $40.00 eGift card which will allow Ms. [redacted] to place a new order for a set of 8 storage totes. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/09/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On August 2, 2015, Mr. [redacted] placed an order for a Dell Silver 15.6" Inspiron 15, 5548 Laptop. This order shows it was delivered and picked up at his local USPS office. Mr. [redacted] states the item was not in the box. Mr. [redacted] was not able to obtain a police report, therefore as a courtesy, we have issued a refund back to his original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. On February 28, 2016, [redacted] placed an order for a trampoline to be shipped to her local store. The trampoline was shipped in two boxes, however, the store only received one box. We do apologize for the inconvenience this has caused [redacted]. A replacement was issued for the missing box, but was cancelled. Generally, when a replacement is cancelled, a refund is issued for the original item. Unfortunately, due to a system issue, this did not happen. A refund has been issued and will be credited back to [redacted] original form of payment. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed...

her Walmart.com account and order history. On December 23, 2016, Ms. [redacted] placed an order for a 7' x 10' Multi-Use Artificial Grass and a Sweet Home Meadowland Collection Indoor and Outdoor Green Artificial Grass Turf Area and Runner Rugs to have shipped to her local store. Due to a system issue, her order did not process. We do apologize for any inconvenience this has caused Ms. [redacted]. Our records show that Ms. [redacted] filed a dispute with Paypal for the charge on this order. Our billing team has worked the dispute and sent back the dispute information to Paypal as of January 11, 2017. We contacted Ms. [redacted] to advise her of this information and to contact Paypal regarding the outcome of the dispute. As such, Walmart.com considers this matter closed, but Ms. [redacted] can contact us directly if she needs further assistance. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the missing items from her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to our Marketplace vendor who fulfilled and shipped Ms. [redacted]'s order. We were advised that Ms. [redacted]'s order did not include the additional Canon 75mm-300mm f/4-5.6 III EF Zoom Lens and Canon EOS 100ES shoulder bag. At the item Ms. [redacted] placed her order we also listed another bundle which did include the additional items listed above. For all of the inconvenience and one-time courtesy we have issued Ms. [redacted] a $240.00 eGift card so that she can purchase the additional items. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com has resolved the issue by issuing me a $240 amount in an Egiftcard to cover the additional purchases I have to make. They were quick in their response and rectified the situation. Thank you!
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2016/01/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his search for a Model#12888 using search numerous search engines. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We spoke with Mr. [redacted] and he advised he searched for a Model#12888 and the search engine lead him to a page for Walmart.com. Mr. [redacted] also advised that Walmart.com did not have the item in stock. We advised Mr. [redacted] that in order to get current inventory for Walmart.com items, he would need to search by going directly to Walmart.com. We also advised that search engines do not have accurate inventory and may have old webpages. We are currently working to have old webpages removed from search engines. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't believe that lying in a letter is ok. First they call me on my time, after 9pm. I have to tell you I believe if you look at my complaint it shows that the service person did a search on their site and found the item in question was referenced. I really don't know how they can get away with such excuses.
Final Business Response /* (4000, 14, 2016/02/01) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We are not able to replicate what search engines were used by Customer Service when Mr. [redacted] called. The only way to search for current inventory for Walmart.com is to go directly to www.walmart.com. We are currently working on having old webpages removed from other search engines. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As supplied, as a reference, the transaction shows that entering the information on their web site brought up a page of information. It did show that the product was not in their inventory. So it matters not that they could not find the web pages that directed me to their site. The fact that entering the search parameters showed that it was listed but not provided. I don't see why they are referencing using their site to find the product. I and the person in the information provided did the search, on their site, and both of us came up with the fact that it showed that the item in question was suppose to be there.
I also want to add that when the representative called me it was extremely late and that was inconsiderate to me. No apologies were given for that late call. So with this being said I have to reply that they are far from satisfying my complaint. The possibility of this reoccurring still exits. Other customers will be lured to their site falsely. Thank you for your help in this matter.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]’s complaint, we...

reviewed her Walmart.com account and order history. On February 12, 2017, Ms. [redacted] placed an order for a Ashley Lulu Twin Trundle Drawer Box White. Our records show that this item was sold by our marketplace retailer, VirVentures. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy. We do apologize that Ms. [redacted] received the wrong item.
 
We have contacted VirVentures customer support team to address Ms. [redacted]’s issues, but have not heard back from them. As a courtesy, we have issued a refund for the order in the amount of $102.23. The refund will process back to the original form of payment. We advised Ms. [redacted] of this information and that she can donate or keep the bed. As such, Walmart.com considers this matter closed.
Sincerely,[redacted]Walmart.com

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 20, 2015, Ms. [redacted] placed an order for two Nerf Blasters and a refill pack to be picked up at her local store.
Ms. [redacted] was sent an email advising her that her order had arrived at the store and it was ready for pick up. The order was not picked up in the timeframe allotted and it was canceled and refunded. We have tried to reach Ms. [redacted] several times to discuss her refund at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’ concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’ complaint, we reviewed his Walmart.com...

account and order history. On May 8, 2016 Mr. [redacted] placed an order for a PlayStation 4 Limited Edition Uncharted 4 Console Bundle PS4. This order was canceled in error and a full refund was issued. We contacted Mr. [redacted] on May 25, 2016, and he stated that his issue had been resolved and that he no longer needed assistance. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2016/02/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. A refund was issued to Ms. [redacted] on January 27, 2016 for the full amount owed. However, due to a system issue, only part of the amount of was posted. We have refunded the remaining amount and addressed the error to prevent issues going forward. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 1, 2015, Mr. [redacted] placed an order for a Straight Talk Prepaid Smartphone for same day pickup at his local Walmart store. To protect our customers' payment information, each order must go through a normal verification process which can take 1-2 days. Mr. [redacted]'s order was verified and processed for pick up on November 2, 2015. Our records indicate that the order was picked up that same day. We have tried to reach Mr. [redacted] several times by phone and via email to discuss this matter, but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he still needs assistance with his order.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart should not be allowed to advertise same day pickup when they have admitted that's not true. I quote "Each order must go through a normal verification process of 1-2 days" That is not same day pickup. I did pick up my order the next day, but it was because I raised [redacted] with Walmart. The money was taken out of my account immediately... Force Walmart to remove the same day pickup... It is false advertising!!!
Final Business Response /* (4000, 14, 2015/11/20) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Walmart.com takes the security of our customers account information very seriously. As such, as we advised in our previous response, each order must go through a verification. While most orders are reviewed almost immediately after they are placed, some orders do require additional verification, which can potentially take 24-48 hours. We have made multiple attempts to contact Mr. [redacted] to discuss this with him but we have not heard back. For his inconvenience, I have sent him a $25.00 eGift card. Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 12, 2015/12/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a price match. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have taken a look at Mr. [redacted]'s orders and see that he placed two orders for the SentrySafe Combination Fire Safe. He has contacted our [redacted] service team and they have price matched the items to $88 each as he requested. We emailed Mr. [redacted] this and the terms and conditions of our price match. Additionally, we do apologize for the experience Mr. [redacted] had with this price match request. We have escalated all coaching opportunities to the appropriate team to address. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. The issue on our site has been identified and escalated to the appropriate team to be fixed. At this time we have partnered with our third-party Marketplace retailer, Ecustomhitch, and made arrangements for Mr. [redacted] to purchase the item directly from the retailer. We have attempted to reach Mr. [redacted] to advise him to contact Ecustomhitch directly at [redacted] or via email at [redacted] to place his order. However we, nor Ecustomhitch, have heard back from Mr. [redacted] at this time. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/05/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] placed her order using a Visa Gift Card. When a refund is processed, the funds are credited back to the original method of payment. Unfortunately, Ms. [redacted] no longer had possession of her Visa Gift card to access the funds we credited back. However, as a courtesy, we have issued Ms. [redacted] a refund check for her order. On May 19, 2015, we spoke with Ms. [redacted] and informed her about the refund check we processed. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL desire that my complaint remain in their files, because I received TOO MUCH [redacted] before having my money returned to me. I would also like to be notified when this is done. Thank You.
Final Business Response /* (4000, 14, 2015/06/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]' rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
On June 5, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We sent Ms. [redacted] an email explaining that her complaint is stored into our system and to contact us back if she still needed assistance. Ms. [redacted] replied back with an inappropriate response indicating that we no longer contact her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 16, 2015/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I desire that my Revdex.com complaint against these people remain in the file of the Revdex.com and be posted on their website for life. I have NO REASON to be talking to these thieves, not when the Revdex.com is handling things so very well. I wish to be contacted when this is done. Thank You.

Initial Business Response /* (1000, 7, 2015/05/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue placing an order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We reached out to our Billing team and they placed his account in a positive status. Mr. [redacted] should be able to place successful orders going forward. We sent Mr. [redacted] an email with this information and have not heard back from him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We processed the refund as requested and we attempted to discuss this matter with Ms. [redacted] by contacting her via telephone and email. We did not receive a response from Ms. [redacted] after repeated attempts at contact her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com