Snap Fitness

Initial Business Response /* (1000, 5, 2015/07/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On June 23, 2015, Ms. Di Francia placed an order for a Coleman 16' x 48" Power Steel Frame Above-Ground Swimming Pool Set. The expected ship date was 6/24/15, but it actually shipped a day earlier on 6/23/15. Due to the size of the item, this was shipped via freight. With freight, a scheduled delivery will need to be made. As per the tracking, it shows that the item was delivered on 7/1/2015 at 12:10 PM. We have sent all coaching opportunities to the appropriate level to address. For the inconvenience, we have issued a $50 EGift Card. We have tried contacting Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with her recent orders. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s...

complaint, we reviewed her account and order history. We have reviewed her last few orders and found they were processed correctly. We do show two orders that were delayed and Ms. [redacted] was refunded for her recent order. Our Store Manager spoke with Ms. [redacted] and has assured her that the store team is committed to providing the utmost level of Customer Service. For her difficulties, we have sent Ms. [redacted] a $25 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 7, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his damaged Kebo Deluxe Futon with Memory Foam, Black. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has placed several orders for the Kebo Deluxe Futon with Memory Foam, Black that have arrived damaged. We contacted Mr. [redacted] and advised him that we needed to research and determine the root cause of the multiple damaged futons before we processed any further replacements. Mr. [redacted] contacted our [redacted] service team and was issued a replacement. We have spoken with Mr. [redacted] and we have refunded him for the entire purchase. Mr. [redacted] has received the replacement order and advised that he has assembled the item and that there are no further issues. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
it is settled with grief and weeks of lost time.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we reviewed her...

account and order history. Ms. [redacted] placed an order for a set of 4 tires for pickup and installation at her local store. When we attempted to charge Ms. [redacted] credit card, the bill failed, so we reached out to her to collect the funds. Ms. [redacted] has advised that she paid for the order in cash at the store which we have confirmed with the store’s management team. In light of this, we have ceased attempting to bill Ms. [redacted] for this order and have notified her as such. Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Initial Business Response /* (1000, 10, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the Danskin Now Girls' Dance Leotard W/ Back Keyhole, Size: M, Actual Color: Savannah print of order#XXXXXXXXXXXXX. We thank you for the opportunity...

to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On December 27, 2015 we refunded Ms. [redacted] $11.00 back onto her original method of payment. We have attempted to reach Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Paypal resolved the issue. No thanks to walmart.com.
Also, walmart.com never tried to contact me. Wow.
525.00 was held by walmart.com for over a month on a cancelled order. After many phone calls to them I finally got paypal to tefund the money. His case can be considered closed however it was paypal not walmart that made it right.
Final Business Response /* (4000, 14, 2016/01/20) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We received Ms. [redacted]'s dispute from PayPal on December 17, 2015 before we received her Revdex.com complaint on December 22, 2015. Once a chargeback has been filed on an account, no refunds or replacements can be issued until the chargeback has been resolved. On November 22, 2015 Ms. [redacted] contacted our [redacted] Service Team and advised us that her order was shipping to an incorrect address. Our Team worked quickly and diligently to have the items of the order cancelled. We are sorry that the Danskin Now Girls' Dance Leotard was not able to be cancelled. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/22) */
Walmart.com called me on 12/17/15 and addressed the issues I was having. They apologized and said they would talk to employees. They sent me a 25.00 walmart gift card for all the trouble I had been through.

Complaint: [redacted]I am rejecting this response because:
I feel this offer does not take into consideration of accountability that a business has to uphold when dealing with the consumer . Sincerely,[redacted]

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. We apologize for any misunderstanding from our prior response. [redacted] was affected by a pricing error on our site and his order was canceled. Walmart cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the Walmart Sites. For his difficulties [redacted] was provided with a $25.00 eGift card. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 15, 2015/05/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding non receipt of her Walmart Stationery order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and have not heard back. We partnered with Walmart Stationery and they have advised us that Ms. [redacted] has been in contact with them. Walmart Stationery has advised us that the order processed and shipped on time, and was undeliverable after the third documented delivery attempt returned back by the carrier. The shipping costs were refunded and Ms. [redacted] was advised that the delivery issue was not covered under the return policy and would not be refunded. Walmart Stationery offered multiple times to ship the order to a different address. After no alternate address was given the order was shipped back to the address on file with a different carrier. Because this complaint is regarding a Walmart Stationery order Ms. [redacted] would need to contact Walmart Stationery for resolution at (XXX)XXX-XXXX. This issue is regarding Walmart Stationery and is not a regular Walmart.com order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On May 31, 2015, Ms. [redacted] placed an order for $30 Egift Card. We had a recent issue where Egift cards were not set up correctly and therefore the checkout was also incorrect. This issue affected the processing of the order as well. All affected orders have been cancelled and the issue has been fixed. For the inconvenience, we have issued two $10 Egift Cards. We have tried to contact Ms. [redacted] via phone at XXX-XXX-XXXX and via email at [redacted]@hotmail.com, but have not heard back from her. As such, Walmart.com considers this matter closed, but Ms. [redacted] can contact us directly if she has any questions.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her gift card order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Our records indicate that the gift cards shipped on Ms. [redacted]' order were activated. We attempted to deactivate them but found that they have been redeemed. As such, we are not able to issue a refund for the order. We contacted Ms. [redacted] to gather additional details but unfortunately she advised us that she no longer had the cards in her possession. For the inconvenience, we have issued a $25 eGift card and advised Ms. [redacted] that she would need to dispute the charges through her financial institution if she was seeking a refund for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase these cards are a Walmart credit card, so their response makes no sense. I contacted Walmart to get the refund, because I purchased it with their stores credit card. They would like to shuffle the complaint to the credit card company, but this card is issued by Walmart, so I am unsure why they csn't issue the refund. They continue to claim they are not responsible for the problem.
Final Business Response /* (4000, 14, 2016/02/12) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, we are unable to issue a refund for Ms. [redacted]' order because the gift cards that were purchased have been redeemed. We provided Ms. [redacted] with the telephone number to Synchrony. Ms. [redacted] will need to work with Synchrony directly if she wishes to file a claim. In light of these events, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Thank you Revdex.com, I am getting my money back because of you.  I went in again today with copies of my bank statement and a shipping document, but they were not going to give me a refund.  The site to store manager continually chastised me and muddied the water so it would not be clear about...

who gave me a refund and which company did not.  If I paid for shipping and more.  They suddenly could find the account number that they had me print documents proving it exits when yesterday the store manager said that account number did not exist.  They would not help me with a different matter and I had to go to a different store to get help.  They watched me with walkie talkies as I went through the store.  
 
Then suddenly the manager that was being insulting, rude, and belittling me today put the phone to his chest and asked me, "who I talked to yesterday?".  I didn't talk to you yesterday and said just the store manager but she said my account number didn't exist and that I received the USB cable.  Suddenly he said that I talked with "someone" and my money is being refunded to me as we spoke.  I thanked him even though I knew it was you who helped me.
 
Thank you, thank you, thank you, you made a horrible situation so much better.  Everyone was starring at me and now I wish that I had said out loud that the Revdex.com got me the refund.
I really appreciate your help, you are fantastic.
 
Sincerely,
 
[redacted]

Initial Business Response /* (1000, 11, 2016/01/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] contacted us and expressed concerns about his Walmart.com account being compromised. We have verified that On October 25, 2015 an unauthorized order in the amount of $10.00 was placed using a gift card that was stored on Mr. [redacted]'s Walmart.com account. We have advised Mr. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As a onetime courtesy we sent Mr. [redacted] a $10.00 replacement gift card via mail. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding items of his order he has not received. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s three-50 Xbox Gift Cards and two-12 Month Xbox Live Gold Memberships of order#XXXXXXXXXXXXX where returned by carrier as undeliverable. We were not able to replace the cards of this order. On December 28, 2015 we processed a refund in the amount of $269.92. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted] requested a price match for her orderand as a courtesy, we provided Ms. [redacted] with an order adjustment of $21.67. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company satisfied my request by refunding the money that was taken from me erroneously. Thank you to the Revdex.com for helping me solve this matter.

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that Ms. [redacted] has not received the remaining amount of her refund. We have escalated this over to our billing team to review. They have processed the remaining amount of $140.37 into Ms. [redacted]'s original form of payment. We have escalated all coaching opportunities to the appropriate team to review and address. For the inconvenience, we have issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding in our prior response. [redacted] has advised us that she has returned the damaged item. With the tracking information we have on file, we were not able to confirm that the item had been picked up by FedEx. However, as a one time courtesy, we have stopped the recharge on our end, so [redacted] will not be recharged for the order. Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 6, 2016/01/28) */
Got a message regarding my refund. Please close the case

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]‘s complaint, we reviewed his Walmart.com...

account and order history.  Mr. [redacted]‘s order was from Gourmet Living, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Gourmet Living’s support team about Mr. [redacted]‘s concerns because the The Original Bialetti Moka Express Made in Italy 3-Cup Stovetop Espresso Maker with Patented Valve did not meet his expectations. Mr. [redacted] was requesting to be refunded. On January 12, 2016 we emailed Mr. [redacted] directly and explained that in 3 – 5 business days he should see the refund post to his original method of payment. In light of this, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/11/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Walmart.com does offer gifting options on some items and the options available for each item may vary. Unfortunately, the item Mr. [redacted] purchased does not offer gift wrapping with the purchase. We're very sorry for the difficulty he had with trying to get this resolved. For the inconvenience, we sent Mr. [redacted] a $25.00 gift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com