Snap Fitness

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his late to arrive gift card ordersWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr***' complaint, we reviewed his Walmart.com account and order historyOn July 14, Mr [redacted] placed two $Walmart Gift Card orders for home deliveryWe have spoken with Mr [redacted] and he advised us that he contacted Walmart.com customer service on July 19, when he had not received a shipping confirmation regarding his two ordersWe experienced system issues that caused fulfillment delaysMr [redacted] was advised by a customer service agent that his two orders were cancelled at that timeThe agent placed an intent to cancel, and the orders were too far in processing, therefore so the cancellation request failedBoth orders have been shipped and deliveredMr [redacted] has confirmed that he has received the shipmentsOn July 19, Mr [redacted] placed a new order for one two $Walmart Gift Card and advised us that he no longer needed the orderOn July 25, 2017, we have refunded Mr [redacted] $back onto his original method of payment and deactivated the cardsFor Mr***' inconvenience and delays, we have issued a complimentary $eGift card As such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *.Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/01/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr [redacted] placed an order for a $gift card to ship to his brotherUnfortunately, the gift card was not receivedMr [redacted] reached out to our [redacted] service team, who escalated his concerns and had the gift card refundedHowever, when Mr [redacted] called, he was led to believe that a replacement gift card would be issued, along with an additional credit due to the item not being delivered by ChristmasBecause of this, we have issued a $physical gift card to be sent to the intended recipientAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] was very understanding and she reviewed the call I had with their [redacted] service representative and saw that the CSR was in the wrongShe made everything right :)

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] ‘s complaint, we reviewed her account and order historyOn January 3, Ms [redacted] ordered an Apple iPad Air When an order is placed, an authorization hold for the amount of the order is held on the payment usedDue to a system issue, the order was stuck in processing and never shippedA replacement order was placed, but that order was also stuck in processingAn intent to cancel was placed on the replacement and it cancelledWhen an order cancels, the authorization hold releases in accordance to Ms [redacted] ’s bank policiesTypically, the hold releases within 7-daysAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***’s concerns and appreciate the time her has taken to provide us with her feedback and commentsAfter we received Ms***’s complaint, we reviewed her Walmart.com account and order historyMs***’s order was from The Closeout Connection, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return PolicyWe notified The Closeout Connection’s support team about Ms***’s concerns and requested that she be issued a refund for this orderOn May 16, 2017, we contacted Ms [redacted] via email and explained she had been issued a refund apologized for the delayIn light of this, Walmart.com considers this matter closedAgain, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] in regards her recent ordersWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] complaint, we reviewed her account and order historyOur records show Ms [redacted] contacted us on December 8, to request a refund for her orderIn order to process the refund, we asked Ms [redacted] to electronically sign a returns agreement, stating that she would return the merchandise to us with days or she would be rechargedOur records indicate that the items have not been returnedOn January 23, 2016, Ms [redacted] for recharged for the orderMs [redacted] was advised to file a dispute with her financial institution for this chargeA refund was not issued via the dispute process so as a one-time courtesy, we have issued a refund to Ms [redacted] for $As such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am - 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr***'s card should have been received activatedAs this was not done in a timely manner, a full refund has been issued for the orderWe have reviewed the correspondences that Mr [redacted] had with our Walmart.com [redacted] service team and have escalated all coaching opportunities to the appropriate team to review and addressFor the issues surrounding his order, we have sent Mr [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still had to pay interest on the purchaseAlso I never entered the store infoI clicked site to storeI am disappointed that they are so quick to state user error instead of their system or fulfillment center filled the order incorrectly Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 5, 2015/12/08) */ EMAIL FROM CONSUMER: From: [redacted] [mailto: [redacted] @gmail.com] Sent: Friday, December 04, XXXX X:XX PM To: Revdex.com Cc: [redacted] Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX) Dear [redacted] Thank you for processing my complaint promptly! I have been contacted by the company yesterday on 12/3/and they provided a solution that meets my expectationI want to notify you that the complaint can be considered resolved and closed Again, appreciate for your kind help! Without Revdex.com intervention, my issue would not have been resolved Regards, ***

Initial Business Response / [redacted] (1000, 10, 2015/05/21) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his accountWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe do not provide any personal or financial information to anyone who is not on an accountWe have reviewed all the calls regarding the orderOur [redacted] service team has followed all procedures to ensure his information was safeIn result of this, his account has been closedAdditionally, we have sent all coaching opportunities to the appropriate team to addressAs a one-time courtesy, we have issued a new EGift Card in the amount of $to Mr [redacted] for his refund for the cancelled orderAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Walmart.com received Mr [redacted] ***’ additional rebuttal arising from his original Revdex.com complaint [redacted] has not received the refundHe also has not received the shipping label as promised by the Marketplace Seller, Direct Home SuppliesWe have contacted Direct Home Supplies to confirm the address the return label is to be sent and have requested to have it resentOnce Marketplace Seller, Direct Home Supplies receives the item the credit will be processedWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, *** Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After reviewing Mr [redacted] ' complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] order was canceled as her account did not pass [redacted] security checkWe have updated Ms [redacted] ' account to help her orders process successfullyOn July 23, 2015, we called Ms [redacted] at (XXX) XXX-XXXX and informed her about these detailsWe also sent Ms [redacted] an email explaining these details and advised her to contact us if she still needs assistanceIn light of this, Walmart.com considers this case closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] complaint, we reviewed her account and order historyMs [redacted] placed an order for pickup at her local store for some dishwashing detergent tabletsDue to a technical error, this item was incorrectly listed as an 8-pack on Walmart.comAs such, Ms [redacted] local store was not able to fulfill the orderOnce we were made aware of this error, we immediately took action to correct itWe reached out Ms [redacted] , apologized for the inconvenience, and confirmed she had been fully refundedFor her difficulties, we issued a $eGift CardAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and commentsAfter we received Mr [redacted] ’s complaint, we reviewed his Walmart.com account and order historyOn July 28, Mr [redacted] placed an order for a Fisher-Price Tough TrikeAll orders placed on Walmart.com must pass our order verification processMr [redacted] ’s order did not pass screening and was canceledWe apologize for any inconvenience that this may have causedWhen the order was canceled, Mr [redacted] expressed a concern with the item being in stock and of the increased priceWe contacted him on August 7, 2017, and advised him that the item in question was currently in stockIn addition, because he is a valued customer we agreed to honor the sale price from his prior orderAs such, Walmart.com considers this matter closedAgain, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday -Friday at ###-###-#### between the hours of 8am –5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr***’s complaint, we reviewed his account and order historyMr [redacted] placed an order on January 1, for an ASUS Gaming laptopHe attempted to return the item in his local store, but his return was not acceptedWe sincerely apologize for the inconvenience this caused and have addressed this concern with the store management teamWe spoke with Mr [redacted] on January 18, and he advised that was fully refunded in-storeAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received [redacted] complaint, we reviewed her Walmart.com account and order historyPer our records, [redacted] used the original box and shipping label to return the item to Walmart instead of the return label that was emailed to herAs a result, her order was not checked in to our Returns Center appropriately and she was recharged for the itemWe’re very sorry for the difficultyWe have refunded [redacted] in the amount of $The refund will post to [redacted] original method of payment within 3-business days Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr***’s complaint, we reviewed his account and order historyOn July 21, 2017, Mr [redacted] placed a preorder for the Super Nintendo Classic EditionUnfortunately, due to a technical glitch, this item was made available on our website by mistake ahead of the official release date, and so we have had to cancel his orderWe sincerely apologize for the inconvenience that this has causedWe would have liked to honor the preorders, but we are unable to offer this option as the console is not available yet and the number of units to be received have not yet been determinedThe best advice we can offer is to continue to check the site for updatesAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usSincerely, Walmart.com

Initial Business Response / [redacted] (1000, 11, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent chargesWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr [redacted] stated in his complaint that he was charged incorrectly and requested a refundIn order to research the issue properly we need more informationWe have tried to reach Mr [redacted] several times to discuss his concerns at (XXX) XXX-XXXX and via email, but have been unsuccessful As such, Walmart.com considers this matter closed but we encourage Mr [redacted] to contact us directly if he still needs assistance Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 13, 2016/01/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 18, 2015/12/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent ordersWe thank you for the opportunity to address Mr [redacted] ' concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] ' complaint, we reviewed his account and order historyOn October 11, 2015, Mr [redacted] placed an order for a Better Homes and Gardens Dining Table along with matching chairsUnfortunately, the table arrived damagedMr [redacted] was issued several replacement tables, which arrived damaged as wellWe have apologized to Mr [redacted] for this inconvenienceWe contacted the appropriate teams to address the root cause and worked with Mr [redacted] ' local Walmart store to have a table delivered to the store undamagedAdditionally, the Store Manager was able to have the table delivered from the store to Mr [redacted] ' homeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com

Despite beign notified NLT Dec of our cancellatio SNAP continue to ignore our request to stop billing us and will not return our overbille funds Despite beign notified several tieme sby phone since Ocober of and in writing NLT Dec of our need to cancel our membership to SNAP fitness due to a PCS, they continue to ignore our request to stop billing us and will not return our fraudulently collected funds

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ As you can tell by my attachments, the consumer did not attempt to call our facility in the months of August or September, as all calls are recorded into our software program called gymphoneAlso, the door to this facility can only be opened with a card that each member hasAs you can tell by the attendance attachment, the consumer only came in times in August, and zero times in September to cancel his membershipIf the consumer were coming in repeatedly to cancel his membership, we would have record of his attendanceAnd finally, the consumer signed the termination form which clearly states that there is a day cancellation policy, which is the $charge in questionIf he was opposed to complying with the day cancellation policy, which is also outlined in the original binding contract he signed when he joined the facility, when he terminated he should not have signed the termination form and discussed his options at that pointFiling this claim is a profound waste of both his and our time as we have record of everything the consumer claims to have done to terminate his membership, which really isn't much at all Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this because we did call the facility numerous times from both of our cell phone numbers and waited and waited on hold Wasting our time for no one to pick up.Filing this is definatly not a waste of time as there is a real issue here as for a waste of time as mentioned by you it is not since you wasted our time before by making us sit on hold when nobody picked up the phoneWe clearly haven't been taken care of as consumersIt got to the point where we had to call snap fitness headquarters to get a call back from this locationYour recorded "gymphone" knows all the numbers we called from??? Come on lets be serious you are in the wrong hereWhen I came in to cancel I was told "Hey man I could have hooked you up if you didn't call the main office" Clearly if the employee was going to help me out with the 50$ only if I didn't get headquarters involvedI believe there is a huge problem with ethics hereI signed the paper because it was part of the cancellation and was told that I had to sign it in order to cancel my membership