Snap Fitness

Initial Business Response /* (1000, 6, 2015/06/01) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] was refunded $59.88 on May 17, 2015, and $23.97 on May 18, 2015 for her order. On May 29, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent Ms. [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/06/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 20, 2015, Ms. [redacted] placed an order for a Armitron Ladies' Two-Tone Crystal Dress Watch. Our records show that there was an intent to cancel placed on the order. Due to a system issue, the order was stuck in intent to cancel. We have escalated this over to our engineering team and they have forced the cancellation. A refund for the order was processed. A refund of $56.50 was credited back to the gift card on file. For the inconvenience, we have issued $25 additional on the same gift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has taken care of the issue. They refunded my order and they compensated for the trouble I've had to go through. I am completely satisfied.

Yes, I received the credit card refund.  My dispute with Walmart is that it took longer, much longer, then they state in their refund policy.  At the time of my complaint, I had not yet received my refund. Since my complaint, I have recieved my overdue refund.  I do not see where anymore can be done except to indicate that they have a problem with posting refunds in a timely fashion.  Thank you.  [redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her late to arrive order and discount request. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms....

[redacted] complaint, we reviewed her Walmart.com account and order history. On March 31, 2017 Ms. [redacted] placed an order for home delivery. When Ms. [redacted] placed her order we promised the delivery date of  April 4, 2017. Ms. [redacted] order did not arrive until April 5, 2017 because the carrier did not pick up the order from our Fulfillment Center on time. We have spoken with Ms. [redacted] regarding her complaint and apologized for any inconvenience this delay caused. We have discounted her order $15.00.  As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:multiple times I have ordered products and never received any of them. They say it was a mistake but I don't care, if I make mistakes it usually costs me money. Now their mistakes are costing me money. So it's time they need to make it right by sending me the product they sold me. All they have to do is call the manufacturer and they will ship it directly to me. They did give me a $200 gift card but it cost me $400 by not receiving my product not to mention several hours of my time.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that Ms. [redacted] has not received her reimbursement for her tablet. We have contacted the warranty team, Asurion regarding this. They have resent the Egift card in the amount of $159.42 at her email [redacted]@optonline.net. We have tried to contact her via phone and email, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This email from the conpany did not open and e guft card was not recieved tried several rimes, please maul pysical card to po box [redacted] mastic ny XXXXX
Final Business Response /* (4000, 14, 2016/01/05) */
January 5, 2016
[redacted]
P.O. Box 460
[redacted] XXXXX
Re: Complaint # XXXXXXXX
Ms. [redacted],
On behalf of Asurion, please accept this letter in response to your inquiry filed with the Revdex.com of San Francisco Bay Area & Northern Costal California, under the above referenced file number. I would like to offer my apology that your experience with Asurion did not meet your expectations.
Asurion Services, LLC (Asurion) formerly National Electronics Warranty, LLC is the current administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. Asurion offer retailers and manufacturers innovative, customizable solutions for the delivery of [redacted] service and support throughout the product ownership experience.
Asurion strives to provide world class [redacted] service. Each call or letter that comes into Asurion regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
Your complaint filed with the Revdex.com was filed against Walmart.com and forwarded to Asurion for follow up. In your original complaint you stated the following.
You submitted a claim for a tablet purchased at Walmart.com. You did not receive a reimbursement of the purchase price you had been told to expect.
Your desired resolution is a reimbursement of the purchase price paid for the tablet.
A review of your service history for the Replacement Plan you purchased has been completed. The research revealed a representative from Walmart.com contacted us to let us know you did not receive the reimbursement as first expected. The original reimbursement was invoiced December 19, 2014 and sent in the form of an e-gift card to the e-mail address on file for you. On December 17, 2015 we learned you did not receive the original e-gift card. A second reimbursement was invoiced December 21, 2015 and also sent to the e-mail address on file for you. You informed Walmart that you did receive the e-mail with the reimbursement; however you were unable to open and access the attachment with the e-gift card. A request was submitted to mail a reimbursement check to your P.O. Box address at the top of this letter. Check # XXXXXXXXX payable to you in the amount of $141.19, the purchase price amount including sales tax, was issued December 31, 2015 and mailed to your P.O. Box address. If you have not received the reimbursement check upon receipt of this letter please contact me at XXX-XXX-XXXX or by e-mail at [redacted]@asurion.com.
I hope this response provides you with the necessary information to close out this complaint filed against Asurion If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Regards,
[redacted]
Compliance Coordinator [redacted]@asurion.com
[redacted] XXXXX

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his late to arrive order and refund request. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s...

complaint, we reviewed his Walmart.com account and order history.  Mr. [redacted]’s order was from iTronics Inc., a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.On May 18, 217, we attempted to reach Mr. [redacted] directly and left a message advising that per his request and as a one-time courtesy we have refunded him in full for this order. In light of this, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/10/12) */
Dear Ms. [redacted],
I have received your recent Revdex.com complaint concerning the two televisions you tried to purchase. I am sorry for any confusion or frustration you may have experienced with your order. We had an internal...

system issue that caused your items to be cancelled and we are working to correct this problem. I am sorry that you cannot replace that order at this time. I have located both televisions at your local Walmart store. The Walmart at [redacted] XXXXX, (XXX) XXX-XXXX) has both televisions available for you to purchase. We have issued a credit to your credit card in the amount of $119.900. Since there was so much confusion and frustration, please accept this as a courtesy. We appreciate you as a [redacted] and want to make your experience with us a positive one.
If you have any further questions or concerns, please contact me at XXX-XXX-XXXX or you can email me at executiveescalations@walmart .com.
Thank you,
[redacted] M.
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]'s complaint, we reviewed...

her Walmart.com account and order history. Ms. [redacted]'s order was from Blue Spotlight, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified Blue Spotlight support team about Ms. [redacted]'s concerns regarding fulfilment and her refund request. Blue Spotlight advised us that they will further investigate the fulfillment issue, determine the root cause and make the necessary corrections. On January 15, 2017, we contacted Ms. [redacted] directly and explained the $39.99 refund was processed on January 10, 2017 and advised her to keep or donate the item. As a courtesy, we have emailed Ms. [redacted] a $10.00 eGift card.  In light of this, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted] complaint, we reviewed...

her Walmart.com account and order history. On February 12, 2017, [redacted] placed an order for a Google Home and Chromecast. [redacted] needed the items by Valentines Day and therefore paid extra for over night shipping. We spoke to [redacted] on February 14, 2017 about her order and advised that due to the order being placed on a weekend, the order would have not have shipped out that same day. The order shipped out the next business day. Due to the delay, we have issued [redacted] her shipping charge back as well as 10% off her order.
 
Our records show that [redacted] contacted our customer support team on February 15, 2017 and advised that she never received her order even though the tracking shows it was delivered. Our customer support team issued a refund for the remaining amount of the order. At this time, we have refunded [redacted] in full for her order she has not received. As such, Walmart.com considers this matter closed.
Sincerely,[redacted]Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his promised gift card. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted] complaint, we reviewed his...

Walmart.com account and order history. On February 7, 2017 Mr. [redacted] placed an order to be delivered at his local store. His order should have been received on February 10, 2017. One shipment of this order arrived late and Mr. [redacted] was promised a $5.00 eGift Card. Mr. [redacted] advised he has not received the promised $5.00 Gift Card. We processed a $10.00 eGift card for all of his trouble. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund requests. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. We have spoken with Ms. [redacted] she advised us that she is requesting to be refunded for two mattress orders where the mattress she received was an incorrect size. On July 28, 2016 Ms. [redacted] placed an order for the Signature Sleep Memoir 12" Memory Foam Mattress, Size: King. She advised me that the mattress did not fit her foundation and she was advised at her local store that she could not return it. On May 16, 2017 we refunded Ms. [redacted] as a courtesy for the mattress. On April 27, 2017 she placed another order for the Slumber 1 12" Comfort Euro Box Top Spring Mattress, Size: King. Ms. [redacted] experienced the same issues as before. Ms. [redacted] contacted our Customer Service team and we issued a full refund as a one-time courtesy. Ms. [redacted] was advised to discard, destroy or donate the item. We have advised Ms. [redacted] that mattresses have a 90-Day return timeframe and have to be in the original packaging. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:
I will not be shopping at walmart anymore. Due to their return policies and how they think that you're going to shop lift from them. If my credit card wasn't charged the $75.00 it would not had been shipped to me. My son pre-order it back in May and it debit my bank account. He tried to cancel it back then but it was too late. It was still shipped to us anyway, because they did not cancel it on their end. So walmart still has my money and the dvds back. This is stealing from me. I will never again purchase anything from their website anymore. Walmart didn't even try to cancel it. They put the money back in my account and they took it back. I have learned my lesson and will not let walmart cheat me out of my money again. Funny how they prosecute people for shop lifting, but they steal from customers. And because you don't have a receipt they only give you little of your money back, and they keep the majority of your money.  I am out with my $75.00 and dvd set. I should had just kept the dvd set.
Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]‘s complaint, we...

reviewed her Walmart.com account and order history. Ms. [redacted]‘s order was from eForCity, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the eForCity’s support team about Ms. [redacted]‘s concerns and refund request for the defective WL212 2.4G 1:12 Scale RC Buggy Truck Cross Country Racing Car High Speed Radio Control RTR - Green ([redacted]tmas Gift Idea). eForCity has agreed to accept the return and will be sending Ms. [redacted] a return label. On January 17, 2016 we contacted Ms. [redacted] directly and explained she will receive a return label with a return authorization number to return the defective item. We also let her know that we have processed a refund for the item. In light of this, Walmart.com considers this matter closedAgain, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his fulfillment request. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we...

reviewed his Walmart.com account and order history. While we try our best to stock enough items to satisfy customer demand, sometimes we can only get a limited number of items in stock. The deals are available only while supplies last and items may sell out quickly. Although some items will show available when added to the cart, items are not guaranteed until the checkout process is complete. We have spoken with Mr. [redacted] on several occasions regarding the advertised Nintendo NES Classic Edition. Mr. [redacted] advised he was not able to take advantage of the flash sales for the item. We have advised Mr. [redacted] to check with his local store for inventory and our site for inventory updates. Unfortunately, due to limited inventory, we are unable to offer rain checks. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 5, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate we were unable to fulfill Ms. [redacted]'s orders for a Straight Talk Service Card because it was not compatible with her phone service plan. Ms. [redacted] has been advised to contact Straight Talk directly to resolve this issue. For the inconvenience, we have sent Ms. [redacted] a $45.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were unable to fix the issue but did refund my money and they gave me a $45 gift card (not $50) which I used to buy the other form of straight talk minutes which did work.

Walmart.com received a Revdex.com complaint from[redacted] regarding his canceled orders. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments. After we received[redacted] complaint, we reviewed his Walmart.com...

account and order history. We contacted[redacted] and advised that due to his return history, his account has been closed.  As such, any future orders will be canceled. Again, we for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at[redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her orders.  We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we reviewed...

her account and order history. The tracking on Ms. [redacted] orders indicate that the fireplaces were delivered to the requested address. We’re sorry to hear they weren’t received. We have issued a replacement order, which we’ve confirmed was delivered successfully. For the difficulty, we provided Ms. [redacted] a 10% adjustment on her order. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com