Snap Fitness

Initial Business Response /* (1000, 11, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent charges. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] stated in his complaint that he was charged incorrectly and requested a refund. In order to research the issue properly we need more information. We have tried to reach Mr. [redacted] several times to discuss his concerns at (XXX) XXX-XXXX and via email, but have been unsuccessful.
As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his bike purchase. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On March 18, 2015, Mr. [redacted] purchased a bike with a 3 year protection plan through Asurion. We put Mr. [redacted] in contact with Asurion and he was provided with an eGift Card to cover the cost of the bike. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2016/01/14) */
Case not closed as consumer was never contacted!!!
Final Business Response /* (4000, 27, 2016/02/15) */
Proposed response for: [redacted]
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received Mr. [redacted]'s additional rebuttal. We have provided Mr. [redacted] with the Bank Response ID for the refund that we issued to him. We advised Mr. [redacted] to contact his financial institution should he have any further questions in regards to his refund. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 29, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Don't really have much choice, pretty clear there not going to give me a refund and I'm tired of dealing with them. At this point I just like to let it go, hopefully they'll quit calling me non stop.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart.com...

account and order history. [redacted] order was from ShopTronics, one of Walmart.com’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.We notified the ShopTronics support team about [redacted] concerns and arranged for them to issue her a refund. As such, Walmart.com considers this matter closedAgain, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 10, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a defective television he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We contacted Mr. [redacted] and he informed us that the issue had been resolved. Mr. [redacted] received a new television at the sale price as he requested. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On October 2, 2015 an unauthorized order was placed using a gift card that was stored on Ms. [redacted]'s Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As a onetime courtesy we provided Ms. [redacted] a $50.00 replacement gift card. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: You have called me at my work and left me a voicemail, I'd rather receive a call back at my cell phone after work. You brought no solution to the case. I got my refund, but it does not mean that the process should have bern so complicated. You have to bear responsibility for the products you sell, otherwise I could have gone to [redacted]'s website and bought the product directly from them, rather then go to walmart.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
...

After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s laptop was not operating correctly one month after it was replaced. We truly understand the frustration this has caused Ms. [redacted]. That is why we have issued Ms. [redacted] a courtesy refund for her laptop. On July 27, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We emailed Ms. [redacted] with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have not recieved any phone calls but I have received the emails and they have resolved my issues and credits plus some and I THANK walmart and [redacted] for taking care of this matter. Any questions I will contact you thanks again for the prompt response. I am very satisfied.

Initial Business Response /* (1000, 12, 2015/11/17) */

November 17, 2015
FILED ELECTRONICALLY & U.S. MAIL
Revdex.com
San Francisco Bay Area and Northern Coastal
1000 Broadway #625
Oakland, CA XXXXX
Re: [redacted]
Your File No. XXXXXXXX
Family Mobile Account...

No. XXXXXXXXX
To Whom It May Concern:
Walmart Family Mobile powered by T-Mobile ("Family Mobile") is in receipt of your correspondence dated November 5, 2015, regarding the above-referenced account.
Family Mobile regrets the inconvenience Ms. [redacted] experienced with replacing her equipment. Please be advised that when a replacement device is sent to a [redacted], customers are advised that the replacement device will be in ''like new'' handset as we cannot guarantee a new device. Customers are advised that they are being sent a replacement handset, and that they are to keep their original battery and back cover as only the handset is sent as a replacement. This information is also provided in writing in the detailed instructions included with the replacement handset.
Family Mobile records reflect that Ms. [redacted] is currently utilizing a Samsung Galaxy S4. Provided with that purchase was a one-year limited warranty offered by Family Mobile on behalf of the handset manufacturer during which the handset may be approved for an exchange following the appropriate troubleshooting with [redacted] Care. Family Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that [redacted] receives a replacement handset in the mail. Family Mobile records confirm that on September 18, 2015 a replacement Samsung Galaxy S4 was mailed to Ms. [redacted]. As this exchange was done within Family Mobile policy we respectfully decline to provide Ms. [redacted] with a brand new Samsung Galaxy S4.
It is important to note that Ms. [redacted]'s billing statement dated October 11, 2015 was $63.83 which included the monthly recurring charges from September 11, 2015 through October 10, 2015. This statement was due on October 29, 2015. Family Mobile records confirm that a payment of $63.83 posted on October 27, 2015, bringing the account balance to zero. Please note that Family Mobile shows no records of Ms. [redacted] cancelling her auto payment option, until November 10, 2015, when she requested it be cancelled via [redacted] Care. Please note that future payments will not be automatically withdrawn from Ms. [redacted]'s banking institution. As the account is active and being utilized on a daily basis the monthly payments are required in order to continue usage.
Please be advised that pricing on handsets is subject to change at any time, and Family Mobile does not compensate the difference to a [redacted] for the price change of a handset. As such we respectfully decline to issue any compensation. Family Mobile regrets any inconvenience to Ms. [redacted]
Based upon the foregoing, we respectfully request that this complaint against Family Mobile be closed.
Thank you for bringing this matter to our attention. If you have any further questions please feel free to contact us at: Family Mobile [redacted], P.O. Box 3220, Albuquerque, NM, XXXXX. Our [redacted] Service department is also available to assist you from 6am - 9pm PST at XXX-XXX-XXXX.
Very truly yours,
FAMILY MOBILE
[redacted]
Executive [redacted]
Initial Consumer Rebuttal /* (2000, 14, 2015/11/20) */
WalMart resolved complaint within hours of filing with Revdex.com. Thank you [redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s...

complaint, we reviewed her account and order history. We have confirmed receipt of the television that Ms. [redacted] sent back to us. Typically, when a refund or a replacement is requested, we ask customers to sign an agreement. As Ms. [redacted] was unwilling to sign the agreement, this resulted in a delay of her refund. A refund has since been processed. For the difficulty, we have sent Ms. [redacted] a $50 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com...

account and order history. On May 29, 2016, Mr. [redacted] placed an order for a Better Homes and Gardens patio set. This item was lost in transit and did not arrive by the expected delivery date. We apologize for any inconvenience that this has caused.  We contacted Mr. [redacted], assisted him in placing a new order and provided a 20% discount for his difficulties. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. On April 9, 2017, Mr. [redacted] placed an order for 4 Antares Tire’s. Mr. [redacted] received the tires and had the tires installed at his local Walmart. After the installation, Mr. [redacted] noticed a problem with one of the tires. He returned to the store and was advised there was a defect in the tire. A replacement tire was issued, however Mr. [redacted] is concerned the remaining tires may have the same defect. We are truly sorry to hear about the difficulties he has experienced with these tires. We have coordinated with our store team to have the tires inspected.  On May 31, 2017, we contacted Mr. [redacted] and advised him of the arrangement. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for her defective item. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint,...

we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that her Metropolitan 5-Piece Dining Set, Multiple Colors, Finish: Espresso of order#[redacted] was defective and parts of the set are unusable. We have issued Ms. [redacted] a $195.01 refund back onto Ms. [redacted]’s original method of payment. We are not expecting the item back and have advised Ms. [redacted] to either donate the item or destroy it. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. [redacted] complaint, we reviewed his...

Walmart.com account and order history. On July 1, 2017, Mr. Zu placed an order for a WD-40 Spot Shot Professional Instant Carpet Stain Remover, 18oz Spray Can, 12/Carton to have shipped to his local store. Due to a technical error, the WD-40 Spot Shot Professional Instant Carpet Stain Remover Mr. ** purchased was showing incorrect details. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Please note, our terms of use clearly state we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
As a courtesy, we have advised Mr. ** to keep the item he received and we have issued a refund on his order. The refund will process back to the original form of payment. We have issued a $60 eGift Card to Mr. [redacted] email, so he can purchase a 12 pack of WD-40 Spot Shot Professional Instant Carpet Stain Remover. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted].Walmart.com

Our cancellation policy on any account is a required 30 day notice in writing, which we provide at the club. Which is also stated in the cancellation and refunds section of our agreement that she signed(provided in the contract...

attached). As anyone knows when you're on an automatic draft with any company you must notify them of a change in cc information. Otherwise it will still try to draft on the old cc and that account will have an outstanding balance due to not having a valid cc on the account. Which [redacted] stated,"I cancelled my credit card last year due to fraudulent charges , and I FORGOT to notify Snap Fitness."  [redacted] also stated,"i'm sure there is something in the fine print of the Snap Fitness contract explaining how these matters are handled, but I do not have the contract anymore to look at it." If she was unsure about the policy she could have called us at any point. We also would not know if she wanted to cancel her account if we weren't notified. When an account is delinquent we send emails( which she got) and also have an automated phone call to let you know there is a problem with your account.   When Mr. [redacted] tried to contact [redacted] all those times and he could not get in touch with her,  he called the emergency number provided on the agreement. Which has [redacted] as the contact person. Which her stepmother, i'm assuming, answered the phone. He did not try to track down her family. He just used the emergency number to try to get in touch with [redacted] since he could not get in touch with her. 
  In closing, we made attempts to contact her about her account. Like I said, it is all automated with emails and phone calls to let the person know there is an issue with their account. If we never hear back from them, we send the accounts to collections. Just like any other business would.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed her...

account and order history. On January 10, 2017, Ms. [redacted] placed an order for a Dynacraft Girl’s Care Bears Bike to have shipped to her local store. Ms. [redacted]’s order was expected to deliver on January 13, 2017. Our records show the order delivered to the store on January 16, 2017, but has been deemed lost in store. We sincerely apologize for the difficulty that this caused. Ms. [redacted] was issued a full refund on January 20, 2017 and we have sent her a $35.00 eGift card for her inconvenience. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because: I didn't receive the refund not the items. That's the reason of this complaint. In the store I was told the order was cancelled by Walmart. I want my refund in my credit card. Sincerely,[redacted]

Final Consumer Response /* (2000, 12, 2015/12/30) */
I would like to cancel my complaint. Contrary to the email that was sent to me, the scooters were delivered on the scheduled delivery date. Spite the fact that we drove around and ended up purchasing alternative scooters. In result, we returned...

the delivered scooters back to walmart.

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]‘s complaint, we reviewed his...

Walmart.com account and order history.  Mr. [redacted]‘s order was from Unlock Gadget Inc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.One May 19, 2017, Mr. [redacted] ordered a Refurbished Apple MacBook Core 2 Duo P8600 2.4GHz OS X 2GB 250GB LED 13.3" Notebook Laptop. When Mr. [redacted] received the item he discovered that the item was damaged.  Mr. [redacted] the followed the procedure to contact the Marketplace Seller to return the item and did not get any responses. Mr. [redacted] returned the damaged item to the return address on the package. Mr. [redacted] had not been refunded, nor did he receive any communications from the Seller, Unlock Gadget Inc. Finally,Mr. [redacted] contacted Walmart.com for help. Walmart.com issued a refund for the item on July 26, 2017. On August 2, 2017, we contacted Mr. [redacted] directly and he confirmed that he received the refund. In light of this, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

I do not agree with or  accept Mr. M[redacted] response. He is fully aware that he didn't have the blueprints done prior to the hearing. If he would have he would have presented them at the hearing and he would of given us the blueprints that day. I would be very interested in seeing his documentation.