Snap Fitness

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed his...

account and order history. On December 16, 2016 Mr. [redacted] placed an order for a 1 Carat White Diamond Pendant. He has advised that the order was not received. We have issued a one-time courtesy refund for the order back to the original form of payment. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Please note that I also have another pdf file (#2) that I am not allowed to add as an attachment.
This lawn mower broke on Sept. 21, 2016, only 5 months after purchase. Walmart refuses to accept responsibility/ownership for the warranty of their products and now claims that it is my fault because the authorized Snapper dealer (whom Walmart instructed us to take it to for servicing- Merkamp's) said that I authorized Merkamps to take the lawn mower apart for evaluation by the Snapper dealer and that they will not re-assemble it fore another dealer to diagnose until I pay Merkamps $68. WALMART IS AVOIDING THE RESPONSIBILITY OF HONORING THEIR WARRANTIES. 
[redacted] @ Walmart is a big fat LIAR. See NOTES .On10/6 I contacted MTD, received reference # [redacted] from [redacted], who told me that he does not have authority to ship replacement lawn mowers and transferred me to [redacted]. [redacted] @ MTD siad that they DO NOT handle Snapper mowers.
Also, on 10/6, I personally went to my local Walmart, explained the problem to [redacted],an assistant manager, who called [redacted] Merkamp at Merkamp's in [redacted], who said that he would repair lawn mower and honor warranty and that there are 7 or 8 lawn mowers ahead of him.
I filed the complaint with the Revdex.com on 10/7/2016. On 11/8/2016, a MONTH LATER, Walmart considered this case closed by ignoring it's responsibility to honor the warranty. I can see why they are going to go out of business by screwing the customer.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was not satisfied with the refund policy provided by her product warranty. On June 24, 2015, we notified Newcorp about Ms. [redacted]' concerns and arranged for them to contact her. On June 25, 2015, we confirmed with Newcorp that they spoke with Ms. [redacted] and issued her a courtesy reimbursement via ecard for her defective iPad. On June 26, 2015, we followed up with Ms. [redacted] at (XXX) XXX-XXXX and confirmed she no longer needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was returned back to our returns center by FedEx. We have updated our returns center with this information and issued Mr. [redacted] a refund back to his original method of payment. In addition, we understand the frustration this has caused Mr. [redacted]. That is why we have issued him a courtesy $50 egift card to use online or at his local Walmart store. On July 17, 2015, we attempted to call Mr. [redacted] and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 12, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My response to the email and phone message is delayed as I am not always connected to the world as others are 24 hours a day, 7 day a week. I accept the response given by Wal-Mart, but remain disappointed. All I wanted and deserved was my refund the first day I called, but instead got nothing but lies from all the service representatives that I spoke with. I see nothing in their response about contacting the employees I mentioned by name and possible professional development to improve on [redacted] service. It was the poor [redacted] service day after day that so frustrated me that I finally involved the Revdex.com. This all could have been avoided and my time better utilized had my refund been returned to my account in the beginning. Wal-Mart needs to take more responsibility and improve [redacted] service so that this does not happen to others.

Walmart.com received a Revdex.com complaint from [redacted] regarding his attempt to purchase a Nintendo Entertainment System: Classic Edition. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history.  The NES he was trying to purchase was available in limited quantities on certain days in November and was very popular. The demand far exceeded our inventory and the item sold out very quickly each day. After we sold out, the inventory that was available was fulfilled by third-party Marketplace Sellers. Each Marketplace Seller will manage and support any orders, customer service, exchanges and returns and determine price.
 
Please note, we do provide contact information for each third-party Marketplace Seller on walmart.com. Additionally, the product description includes the information for each Seller.
 
The NES classic is currently out of stock, but we recommend [redacted] continue to check our site for additional Walmart.com inventory. Walmart.com considers this matter closedAgain, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a phone case she ordered in the wrong size. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s order was from bestchoiceproducts.com, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the bestchoiceproducts.com support team about Ms. [redacted]'s concerns. As requested, they refunded Ms. [redacted] in full. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orders. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed his...

Walmart.com account and order history. [redacted] order was from Incredible Cellular LLC, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.On January 3, 2017 [redacted] ordered a Kyocera DuraForce E6560 16GB Unlocked GSM 4G LTE Military Grade Smartphone. When trying to activate the phone he was unable activate the phone and kept receiving the error, “attempting to activate the phone on the wrong account”. We notified the Incredible Cellular LLC support team about [redacted] concerns and instructed them to reach out to [redacted] to resolve his issues. On January 19, 2017, we emailed [redacted] directly and explained that the Incredible Celluar LLC will contact him to resolve his issue. In light of this, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:The product(wheelchair) was shipped DAMAGED. In such cases, Walmart.com is responsible for refund back to the customer. I am awaiting a full refund because as of today, I still have not received a full refund. It has been 16 days since I received the DAMAGED product, which has since been returned.
Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted] complaint, we reviewed her...

account and order history. While looking at [redacted] and [redacted] magazine Ms. [redacted] found a Walmart ad showing the price of Camrose Farmhouse Metal Slat Chair for $27.00 each and Camrose Farmhouse Wicker Chair for $48.00. When Ms. [redacted] went to order these items online she discovered they were not available for those prices. The advertisement was for Walmart stores. Any item’s pricing, color and availability may vary between a Walmart store and the options available at Walmart.com. We have contacted Ms. [redacted] to let her know that we are going to offer her the items from our website at the equivalent price she found on the ad. We cannot offer individual items online if they are only available as a set. We have also created coaching for the chat agents that committed to the customer a call back within 24 – 48 hours and did not follow through. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received Ms. [redacted]’s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] advised she had not received the eGift cards that were sent for the inconvenience with her lost order. We sincerely apologize for any difficulty she encountered. Our records show that Ms. [redacted] has placed a new store pickup order for the strobe light using the gift cards that were issued. To show our appreciation for her patronage, we have sent Ms. [redacted] an additional gift card that she can use towards an order for another item or items she might want. We have also contacted her local store manager to ensure her new order is processed properly. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us. 
Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with gift cards she ordered. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to an error in fulfillment, the cards were not shipped activated as they should have been. The error has been addressed and we have issued Ms. [redacted] a full refund. As compensation for the issues surrounding her order, we sent Ms. [redacted] an eGift Card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. On November 24, 2016, Mr. [redacted] placed an order for a Straight Talk Samsung Galaxy S5 4G LTE Prepaid Smartphone. Due to a system issue, the order was stuck in processing and had to be cancelled. We do apologize for the inconvenience this has caused Mr. [redacted]. The Straight Talk Samsung Galaxy S5 4G LTE Prepaid Smartphone is still available, but for $50 more. For the inconvenience, we have issued a $50 eGift card to cover the price difference As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her Swing set order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered her swing set three times and three times the order was cancelled due to being out of stock. Walmart.com does not have an estimated date on new stock for this particular swing set, however we did offer three comparable swing sets to Ms. [redacted]. We advised her that if she placed a new order, we would match her original sale price of $129.00 and offer a 20% discount for the inconvenience. Ms. [redacted] placed a new order and we have adjusted it reflect the agreed price. We also worked with our Fulfillment center to ensure a speedy and efficient delivery. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is ridiculous that I had to go to such lengths to get this resolved but I am happy with the outcome.

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding from our prior response.  [redacted] is covered under a manufacture warranty for the first year. In order to have this warranty enforced, she will need to contact the authorized dealer, [redacted] at [redacted] and schedule an appointment to have it serviced. This information has been provided to her verbally and via email. In addition, she was provided with a $30.00 eGift card to offset the cost she paid to have the mower checked at another merchant, Merkamp. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original [redacted] complaint. We apologize for any confusing regarding our original response. As the transaction in question has been disputed with [redacted] financial institution, we are unable to issue a refund. This dispute will be closed on September 2, 2016, in [redacted] favor and she will be reimbursed for the recharge by her financial institution. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com...

account and order history. [redacted] order was from Altatac, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Altatac’s support team about [redacted] concerns advising them the order arrived late and that [redacted] was requesting a refund on the shipping charges. On January 3, 2017, we contacted [redacted] directly and apologized for the inconvenience that this delay had caused. In addition for the difficulties he experienced he was given a 10% discount off his order and his shipping charges had been refunded. In light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 6, 2015/11/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order issue. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] ordered a Nintendo Wii Super Mario bundle on November 4, 2015. Typically orders that are placed for same day pickup are ready within 4 hours. However, Mr. [redacted]'s order was on a finance hold for verification. Per his request, his Walmart.com order was cancelled and the authorization hold was released. We're very sorry for the difficulty he had with his order and have forwarded his feedback to the appropriate departments for review. For the inconvenience, we offered to send Mr. [redacted] a $20 eGift Card but he declined. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]’s complaint, we...

reviewed her Walmart.com account and order history. Ms. [redacted]’s order was from Blair Technology Group, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.
We notified the Blair Technology Group’s support team about Ms. [redacted]’s concerns, explaining to that the device she received arrived in poor condition. In addition, they were told that this device has now stopped working and that she is requesting a full refund. We apologize for any inconvenience that this issue has caused. We have made several attempts to reach Ms. [redacted] by phone and email to address her concerns, but have been unsuccessful. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. 
 
Sincerely, 
[redacted]. 
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order for in-store pickup. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for two items on September 26, 2015 for pickup at her Walmart store. One item was out of stock and cancelled. Ms. [redacted] contacted our [redacted] Service asking that her whole order be refunded so that she could place a new order for pickup at another location. Unfortunately, the refund was not completed at that time. We reached out to Ms. [redacted] and informed her the refund was issued on October 18, 2015. We also issued a $13 eGift card for her inconvenience and have addressed the coaching opportunities with our [redacted] service agents. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com