Snap Fitness

Initial Business Response /* (1000, 5, 2015/09/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the preorder advertisement for the Furious 7 (Blu-ray + DVD + Digital HD + Bonus Content) (Walmart Exclusive) (Widescreen) and Furious 7 Poster. We thank you for the...

opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. The preorder in question was not advertised on Walmart.com, but advertised on another website http://www.furious7.com/exclusives/. The preorder advertisement was while supplies last. This advertisement was not on Walmart.com, but a link takes [redacted]'s to Walmart.com. The preorders have sold out on Walmart.com. The Furious 7 Poster was sold as a stand-alone item on Walmart.com and has also sold out. We try our best to provide our customers with the widest assortment possible, but sometimes our items run out of stock. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent contact with Walmart.com. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On November 18, 2015 Mr. [redacted] attempted to log onto his Walmart.com account and place an order. However due to system issue he was not able to access his account. This matter has been escalated to the appropriate departments for review. We apologize for any inconvenience this has caused him and have issued him a $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
was able to place order and offered gift card

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and...

order history. Due to a technical error, the iPad [redacted] purchased was showing incorrect details. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error.  Unfortunately, we were unable to fulfil the order and it had to be canceled.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We spoke with [redacted] on November 28, 2016 and explained why the order was cancelled. For her difficulty, we offered a $10.00 eGift Card, which [redacted] declined. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Complaint: [redacted]I am rejecting this response because:I need WalMart to provide the correct legal party to address legal proceedings including addresses to serve future paperwork.  I will follow up by legal action.  ,[redacted]

Initial Business Response /* (1000, 10, 2015/09/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 24, 2015, Mr. [redacted] placed an order for a $200 Visa Gift Card. This order was shipped and delivered. Our records show that the card was redeemed. As per our terms and conditions, he would have needed to dispute the charges. Mr. [redacted] has filed a dispute and was refunded through his bank. We have contacted Mr. [redacted] regarding this. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue was resolved satisfactorily, although it was ultimately resolved by my bank issuing a refund instead of Walmart.

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account...

and order history. On November 5, 2016, [redacted] placed an order on Walmart.com to be picked up the same day at his local Walmart store. Generally, when an item is fulfilled by a store, we request that it also be returned to the store. However, as a one-time courtesy, we arranged for [redacted] to return his item by mail and issued a refund for the order. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her missing 12 Month PlayStation Plus Membership code. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s...

complaint, we reviewed her Walmart.com account and order history. On December 14, 2016 Ms. [redacted] placed an order for the PlayStation 4 Slim 500GB Uncharted 4 Bundle with Bonus 12 Month PlayStation Plus Membership. Ms. [redacted] received the physical item, but not the code in order to activate the promotional membership. On January 25, 2017 our customer service team escalated this for resolution. We have emailed Ms. [redacted] the code to activate her membership. We have made several attempts to reach Ms. [redacted] and we have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the incorrect item he received on order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he advised that he received an incorrect model and one computer did not have WiFi. We have apologized for the inconvenience. Mr. [redacted] requested to be compensated with a WiFi adapter. We have issued Mr. [redacted] a $50.00 eGift card so that he can make the necessary purchase online or at his local store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On November 21, 2015, Ms. [redacted] placed an order for a laptop for her son. Unfortunately, this order did not pass [redacted] payment verification process and was cancelled. Ms. [redacted] placed a new order but the authorization hold from her first order had not fallen off. We sent a request to Ms. [redacted]'s financial institution to have the authorization hold removed. Ms. [redacted] placed a new order for the laptop and was provided with an expected delivery date of November 25, 2015. Once the item shipped, the delivery date updated to November 27. Ms. [redacted] has been issued a 15% refund off her order total and we also issued a $30 eGift card for this inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order. Due to an error, the entire order was not filled correctly. When Ms. [redacted] noticed the missing items she contacted our [redacted] service department and was advised a replacement order was on the way, however, the order was never placed. The coaching opportunities have been addressed. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted] and issued a replacement order. We also offered to send an eGift card for her inconvenience but Ms. [redacted] stated that was not necessary. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate Walmart's quick response in rectifying the shipping problem and have received the items that I had paid for.

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. On October 19, 2016 [redacted] placed an order for the Pyle Home PRJG48 1080p Mini Compact Pocket Projector. We have spoken with [redacted] and she advised the projector was inadequate because it was not able to store and play digital media. The item’s return timeframe is fourteen days. As a one-time courtesy, we have processed a full refund back onto [redacted] original method of payment as requested.  As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his stored $100.00 gift card that was used without his permission. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We spoke with Mr. [redacted], researched and found that his stored gift card was used when his email was compromised. We have advised and educated Mr. [redacted] on how to keep his information safe and have closed the account. For [redacted] satisfaction we have replaced the $100.00 and have added an additional $40.00 onto a Physical Gift card (total $140.00 Gift Card). As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a prompt and courteous phone call response from walmart.com. They resolved my complaint completely.

Initial Business Response /* (1000, 6, 2015/11/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On November 3, 2015, Ms. [redacted] placed an order for same day pickup at her local Walmart store. Due to a system error, Ms. [redacted]'s order did not properly populate in our systems for roughly 24 hours. In the meantime, Ms. [redacted] called our [redacted] Service and was advised to place her order again with another payment method. Unfortunately, this caused two orders to process. Both orders were cancelled and we confirmed with Ms. [redacted] that refunds were issued to her PayPal account. We apologize for any inconvenience this caused and issued a $10 eGift card as a goodwill gesture. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 11, 2015, Mr. [redacted] placed an order for a $50 Microsoft Xbox Gift Card. We had a system issue which caused the order to be stuck in processing. Due to this issue, the intent to cancel that was placed was also stuck. We have escalated this to our fulfillment team and they have pushed the order to cancel. The refund of $50.00 has been credited back to the gift card he used. For the inconvenience, we have issued him a $10 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her Walmart.com...

account and order history. On December 19, 2016 Ms. [redacted] purchased a VIZIO 70” TV to be delivered to her local store. When Ms. [redacted] was not able to return this item to the store, a return label was sent to have the item returned by mail. Normally, once an item reaches our return center, the refund in processed. Ms. [redacted] filed a dispute with PayPal about her refund. Due to the open dispute being on her account, we are unable to process a refund on our end. On January 31, 2017, we spoke to Ms. [redacted] advised her that we verified the return and once the dispute was closed we could issue the refund. The following day she advised us that the dispute was closed and we were able to process her refund. As such, Walmart.com considers this matter closed.Again, we thank Ms. White for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.Walmart.com received Ms. [redacted] complaint regarding a...

problem we recently experienced on our website, which due to a technical error, resulted incorrect pricing for the Sterilite Medium Totes.  Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders Please note, our terms of use clearly state we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, Ms. [redacted] has been sent an email with a $40 eGift Card to cover one set of 8 totes. Again, we sincerely apologize for this and hope that Ms. [redacted] will give us the opportunity to serve her again.
Again, we thank Ms.[redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we reviewed his...

account and order history. On November 28,2016, Mr. [redacted] placed an order for an AT&T Huawei Ascend XT GoPhone Prepaid Smartphone. Due to not passing our finance check the order was cancelled. We do apologize for any inconvenience this has caused Mr. [redacted]. Our billing team has made adjustments to Mr. [redacted]’s account, so he can place orders. The phone is not available at the same price Mr. [redacted] originally purchased it for, so we have issued a $50 eGift Card for the difference. As such, Walmart.com considers this matter closed..Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] was initially denied a refund as he was out of his return time frame, per our returns policy regarding Air Mattresses and Airbeds (Unopened air mattress or airbeds may be returned within 15 days, Defective airbeds may be returned within 90 days). As a one-time courtesy, we have refunded Mr. [redacted] for the air mattress and sent him a $25 gift card to compensate for him having to ship the mattress to our store at his expense. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case was initially mishandled by Walmart Central SC and Walmart.com. The order confirmation specified "eligible for return until Nov 13" and that is what I went by as a [redacted]. There isn't really a way for customers like me to escalate complaints and would advise that Walmart reviews their complaint handling process, as I was very close to going to small claims court before I thought of Revdex.com. I'm satisfied with the resolution.

Initial Business Response /* (1000, 15, 2015/12/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 1, 2015, Ms. [redacted] placed an order for an American Plastic Toys Bakers Kitchen and it was delivered damaged. We do apologize for the inconvenience this has caused Ms. [redacted]. For the inconvenience, we have refunded Ms. [redacted] for the item as well as issued a $15 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2016/01/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)