Snap Fitness

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]' complaint, we reviewed his...

Walmart.com account and order history.  Mr. [redacted]' order was from Smart Mobile, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Smart Mobile support team about Mr. [redacted]' concerns regarding the defective iPhone. We have issued Mr. [redacted] a full refund onto a Walmart eGift card.   On January 21, 2016, we contacted Mr. [redacted]' directly and explained that he may use the eGift card to purchase a new phone online or in Walmart stores. We also issued an additional $10.00 eGift card for the inconvenience Mr. [redacted]' experienced. In light of this, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his...

Walmart.com account and order history. Mr. [redacted] placed orders for Ultimate Ears UE BOOM 2 Portable Bluetooth Speakers. Our records show that this item was sold by our marketplace retailer, Classy Outfit. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
 
 
Our records show that Mr. [redacted] has filed disputes for both orders. We have contacted our billing team and they have confirmed the disputes have been worked by Walmart.com and Mr. [redacted] will need to contact his bank to get the outcome. As such, Walmart.com considers this matter closed, but Mr. [redacted] can contact us if he needs further assistance.
Sincerely,[redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I don't want to keep going back and forth I will take the lost but  so done with Walmart. My bank [redacted] do not do do three call. I explained that to the Walmart. Sorry that's not my rules. It ok Walmart is a crook and a thief and bunch of liars. You can close the case and Walmart go to [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/11/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a refund she had not received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that on September 6, 2015, Ms. [redacted] placed an order to be shipped to her local Walmart store for pickup. Ms. [redacted] picked up one item from the order but requested to have the other items refunded. Ms. [redacted]'s credit card had never been billed successfully, which prevented the refund from processing. We spoke with Ms. [redacted] and apologized for the confusion. We informed her that she was not billed or refunded any amount for this order. For the inconvenience, we will stop our attempts to collect payment for the one item that was picked up. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The situation was resolved within a timely manner.

Initial Business Response /* (1000, 10, 2015/10/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order that was delivered damaged. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered several liquid laundry soaps which arrived damaged and leaking. A replacement order has been processed for the damaged items. We contacted Ms. [redacted] to apologize for the inconvenience and informed her that we have escalated her concerns to the appropriate teams to ensure the item is packaged appropriately in the future to prevent damage. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted Walmart's response because the person assured me that they will make sure that merchandise will not be delivered in such a poor manner.
I am completely satisfied because after that conversation, I had placed an order on walmart.com and everything I ordered was delivered in a neat sealed box.
Thank you Revdex.com for handling my complaint.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her missing packaging slip. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we...

reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we advised that our company, Walmart is currently implementing “going green” in our Fulfillment Centers. By the end of 2016 all of our Fulfillment Centers will only be fulfilling and shipping orders without any packaging slips. We have also advised the customer if she needed her receipt in order to return an item she could obtain this by accessing her Walmart.com account and printing the information.  As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her coupon download issues and damages to her printer. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that in order to print coupons from Walmart.com she had to download an application from coupons.com. She advised us that once she downloaded this application and printed the coupons, her printer gave her an error message. Ms. [redacted] advised she even spoke with Microsoft technical support and was advised there was a virus on her computer and that she would need to factory restore her system. Ms. [redacted] advised that her printer never worked after that, and that she had to purchase a new printer. For the inconvenience we issued a $50.00 eGift card. We also issued a $190.13 eGift card to cover the price of the new printer and ink. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the genuine respone and more than adequate handling of my concern. [redacted] J. exceeded my expectations personally and professionaly. Thank you.

Revdex.com:   They just sent me this message NOW??? What took Revdex.com and Walmart so long to notify me??? I got my items - my order a long time ago.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Was contacted by walmart yesterday and may have a resolution to our conflict, the nice woman I spoke to [redacted], will be calling me again today. I'm not sure how this will end yet, but will keep you updated.

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. On March 30, 2017, Mr. [redacted] placed an order for an eDelivery H&R Block 16 Deluxe Tax. Mr. [redacted] received his order, but had issues activating the software. We do apologize for the inconvenience this has caused Mr. [redacted]. Our records show that on April 8, 2017, a refund was processed for the order. A refund of $25.51 will process back to Mr. [redacted]’s original form of payment. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]      I do not except this response because no matter how many packages that I did not receive it was not my fault that either they was delivered to wrong apartment or was delivered and someone else got them Walmart should of asked for a signature from me so at this time if they do not return my money I have no choice but to go to a higher person to get my money returned I am on a fixed income cause I am disabled and the money I paid did not come easy

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]’s complaint, we reviewed her...

account and order history. Ms. [redacted] ordered a 7” Tablet with 2 Year Protection Plan from our site. The tablet was returned and a refund was issued for the replacement plan on May 20, 2016. We’re sorry to hear Ms. [redacted] didn’t receive it. We issued Ms. [redacted] a replacement gift card on June 22, 2016. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original [redacted] complaint. We apologize for any confusion regarding our original response. As the transaction in question has been disputed with [redacted] financial institution, we are unable to issue a refund. [redacted] has advised that she is out of the country and unable to discuss the issue over the phone. In order to reach a final resolution, we invite [redacted] to give us to call to discuss this issue further. We would be happy to make a conference call with her and her financial institution to research the dispute with them further. If either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and...

order history. On [redacted] placed an order for a Bissell PowerForce Helix Turbo Rewind Bagless Vacuum. Our records show that [redacted] contacted our customer support team on [redacted] requesting a return. Our customer support team processed a refund for the order and issued a return label to have [redacted] return the vacuum. When a return is expected back, a returns agreement email is sent to the email associated with the Walmart.comaccount. The customer will need to agree to those terms in order for the refund to process. Our records show that [redacted] didn’t agree to those terms and the refund was cancelled on [redacted].
A return label was emailed to [redacted] on [redacted]. We have reprocessed the refund for the order and [redacted] will need to agree to the return agreement email within 7 days in order for his refund to process. Otherwise, the refund process will cancel again. In light of this, Walmart.com considers this matter closed
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June, 26, 2015, Mr. [redacted] placed an order for a Tribeca Living 800 Thread Count Egyptian Cotton Deep Pocket Sheet Set or Pillowcase Separates Pillowcase Set. This was processed and shipped by our marketplace vendor, Overstock. Per the tracking, it shows it was shipped out on June 29, 2015. Mr. [redacted] paid for expedited shipping which should have a delivery time of 2-3 days, however, on July 1, 2015 UPS incorrectly sorted the package at the facility which caused at least one business day delay. The item was delivered on July 2, 2015. For the inconvenience, we have issued a refund for the shipping and tax in the amount of $17.31 and an additional refund of $18.75 has been credit back from the Marketplace vendor directly. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Complaint: [redacted]I am rejecting this response because:
If you look in my notes under my Vizio TV order you can see that I was owed 2 discounts. One for the tv being delayed which was about $27. The other was for an entertainment center. I never received any discounts that were promised. I did receive my check but that was my money to begin with. I ended up purchasing an entertainment center, another 60" tv and many other items despite the hell i've been put through. I have been declined my discounts from reps via phone and I'm asking for some type of help for the lies and troubled I've been given. Despite me having to wait almost a month to get my money back, the Vizio TV was delivered damaged. Yet, I still give Walmart the benefit of the doubt. Does walmart recommend I just return all my recent big purchase I've made? I just ask for some type of discount that was promised to me.
Sincerely,[redacted].

Initial Business Response /* (1000, 10, 2015/10/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his mail-in rebate. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We have confirmed that Mr. [redacted] placed an order for a SodaStream bundle that included an eGift card and an offer for a $20 mail-in rebate. We have issued a $20 refund to Mr. [redacted] and have made sure that any coaching opportunities with our [redacted] Care agents were addressed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart researched and acknowledged the problem and issued refund of the disputed amount

Initial Business Response /* (1000, 5, 2015/06/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding not having options to choose The Need for Speed game and her request for a blue wireless controller for the Xbox One Console Bundle. We thank you for the opportunity to...

address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have contacted Ms. [redacted] and advised her that the only wireless Xbox One Controller that we have is Black, no other colors available. The other Xbox One Controllers that have an assortment of colors are wired. We also advised Ms. [redacted] that the reason she did not have the option to add Need for Speed Rivals Complete Edition to her bundle was because the item is Out of Stock. Currently we have units available and the site has been updated to reflect the inventory. For a one-time courtesy we have processed a complimentary order for the Need for Speed Rivals Complete Edition and XBox One Wireless Controller (Black) for Ms. [redacted]' satisfaction. We have made several attempts to contact Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I consider this matter well handled and resolved. I appreciate the swift response from Walmart.com and Victoria's excellent handling in this matter.