Snap Fitness

Initial Business Response /* (1000, 10, 2015/08/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] was refunded for her order on August 24, 2015. We also confirmed that Ms. [redacted]'s return affidavit was signed by our system. Please be assured that we have notified our engineers of this error to prevent this from happening in the future. In addition, we understand the frustration that Ms. [redacted] has been through. That is why we have issued her a courtesy $25 egift card to help her with her next online or in-store purchase. On August 26, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent her an email explaining these details and advised her to contact us if she still needed assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time her has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised her that her shipment was delayed because it was shipped to an incorrect facility. This issue has been corrected and Ms. [redacted]'s order is currently in transit. This order is scheduled to arrive on July 25, 2015. We have partnered with the store's management team to contact her as soon as it delivers. For the inconvenience and delays Ms. [redacted] has been refunded $86.38 back to her original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

[redacted]On edited hard copy attached [redacted]

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]' complaint, we searched for his Walmart.com account and order history. Unfortunately, we cannot locate an order number to be able to properly assist him further. We were not able to reach Mr. [redacted] by phone and have not heard back from him via email. As such, Walmart.com considers this matter closed but urge Mr. [redacted] to contact us directly if he needs further assistance.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first I, Ms. [redacted], is a female, before you assume someone's gender. the service request #XXXXXXXX
tracking number on that order was 1z6vXXXXXXXXXXXXXX. Walmart has erased all history regarding this transactions. I cannot see previous orders. After the 3 delivery attempt. I decided to go to Sam's Club for assistance. I was without my TV for a month. FedEx is not reliable with electronic deliveries. I had to physically take the broken tv to sam's and to please with supervisor/manager about my situation. This was a mess and no one should have to endure that. I requested delivery and had to drive to get my unbroken TV. That is why they were not able to locate my order, due to it was completely erased. [redacted] service was awful, disrespectful and unknowledgeable of their process or procedures. too many cold transfers with no one knowing what to do. no one has tried to contact me. I do have VM. That is also a lie. Even when I went to Sam's club in hilliard-rome, the e-card [redacted] service was unprofessional.
Final Business Response /* (4000, 14, 2015/11/27) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. Firstly, I apologize for using the incorrect salutation and referring to Ms. [redacted] as Mr. [redacted]. Upon receipt of Ms. [redacted]' follow up response, we reached out to Asurion, the warranty company. We confirmed that a gift card for processed in the amount of $642.85 for the price of the TV, plus tax. The gift card has been redeemed and currently has a $0.00 balance. We're very sorry for all of the difficulty Ms. [redacted] experienced and will be sure to address all of the coaching opportunities. However, additional compensation or a replacement TV will not be provided at this time. Due to the fact that Ms. [redacted] has received a full refund in the form of a gift card, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her Walmart.com...

account and order history. Ms. [redacted] advised that an unauthorized order was placed using a gift card that was stored on her Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. We have sent Ms. [redacted] a replacement gift card in the amount of $10 for the stolen funds. As such, Walmart.com considers this matter closed. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted].Walmart.com

Walmart.com received a [redacted] complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On July 7, 2016, Ms. [redacted] placed an order for an Electric Professional Nail Drill Machine Art File Bit Acrylic Manicure Pedicure Kit. Our records show that this item was sold and shipped from our Marketplace Retailer, [redacted]. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. We do apologize for any inconvenience this has caused Ms. [redacted]. We have escalated the issues with the item to [redacted] to review. Our records show that the order was refunded in the amount of $42.99 on July 22, 2016. We have tried to contact Ms. [redacted], but have not heard back from her. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Initial Business Response /* (1000, 15, 2015/11/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 11, 2015 Mr. [redacted] ordered Blood Glucose Test Strips. He realized that his order was for the incorrect item and contacted us to have the order corrected. However the items had already shipped. Per the Walmart.com Returns Policy, diabetic supplies are non-returnable and non-refundable. As a onetime courtesy Mr. [redacted] was offered a refund for the item in the form of gift card. Due to a system error, Mr. [redacted] was not refunded the full amount and the gift cards were sent out in $5.00 increments and needed to be activated. When this was brought to our attention, we sent Mr. [redacted] a gift card for the remaining amount and helped activate the $5.00 gift cards he received. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. Miler's complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from eForCity, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. Due to the fact that Ms. [redacted] was not able to get in contact with the retailer directly, a refund was issued on January 8, 2016. For the inconvenience, we also issued a $15 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a price match request. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. On November 27th, Mr. [redacted] visited our site intending to purchase a Vizio TV that was advertised on sale. Unfortunately, he experienced site issues and was unable to complete his order. As a one-time courtesy, we have honored the advertised sale price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
EMAIL FROM CONSUMER:
Walmart promptly addressed this to my satisfaction and I thought I posted that this has been resolved. What do I need to do to close this?

I'll continue with the amount of purchase not including pain and suffering

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We worked with our internal teams to ensure the gift cards purchased by Mr. [redacted] have been activated. Mr. [redacted] also received a $100 Vanilla Mastercard in error which he requested that we activate. Unfortunately, we were unable to locate an order for the card and were not able to activate it. Walmart.com has reviewed the correspondences that Mr. [redacted] had with our [redacted] service team and escalated all coaching opportunities to the appropriate team to review and address. As a one-time courtesy for the inconvenience, we sent Mr. [redacted] a $25 eGift card that he can use online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com return. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We are very sorry to hear of the difficulty you experienced with returning his order. Our records indicate that a refund was issued for the order on October 15, 2015 and the item was checked back into our returns center on October 17, 2015. For the inconvenience, we sent Mr. [redacted] a gift card in the amount of $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for helping me.  My issue is withe the A+ rating the Revdex.com has issued Walmart.com.  I did a lot of research on Walmart.com after having several bad experiences.   My experience with Walmart.com are FAR form unique.  As seen here [redacted] Walmart.com is vilified everywhere but the Revdex.com.  Why can that be?  One thing is certain.  The Revdex.com is not being of any service to comsumers by awarding fraudulent grades.  Also, Walmart.com has no incentive to improve if the Revdex.com continues the cover up for them.  So my demand is that you change the grade for Walmart.com to a more honest representation to the poor job they are doing.  
 
I reserve the right to post any failure to act by the Revdex.com on social media
[redacted]

Complaint: [redacted]I am rejecting this response because: Walmart and AMI Ventures did not credit my account in a timely manner. Nobody seems to acknowledge this problem.  I have to date 27 email correspondence dating back to 11/10/16 in my attempt to get Walmart/AMI Venture to cancel my order, but then post my refund since they did not honor their cancellation confirmation from AMI Ventures.  Each of them (AMI Ventures and Walmart) seemed to indicate the other was the hold up. Neither posted the refund in their stated refund window of time.  As I made the order through Walmart.com, I hold Walmart accountable.  Also, the refund was ultimately entered as a Walmart refund.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an unauthorized charge made on his account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On October 7, 2015, an unauthorized order was placed using a gift card that was stored on Mr. [redacted]'s Walmart.com account. We have advised Mr. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. However, as a one-time courtesy we have issued a $50 gift card to be delivered to Mr. [redacted]'s home to replace the funds from his stored gift card. For more details, Mr. [redacted] was advised to submit a police report and identity theft affidavit.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfied with Walmart's quick and appropriate response.
Really appreciate the effort.

Our "Dispute" has been resolved : Please reference the email chain below: The cruise/control function we would have no awareness as to it's functionality. We hired a very reputable third party inspection company to overview the vehicle before it was sold and provided aforementioned report to the...

client [redacted]. We spoke to the client directly and were able to quickly come to a solution. _______________________________________________________________From: [redacted] Sent: Tuesday, December **, 2015 5:29 PMTo: [redacted]Subject: Re: Missing Items[redacted] Sent from my iPhoneOn Dec *, 2015, at 10:25 AM, [redacted] <[redacted]> wrote:[redacted] , Let’s do this: We will refund you $750 in three phases. First we deposit $250 immediately into your account. Please then follow and remove the negative feedback , we will keep our positive feedback which we left for you. Then, once the negative comments are removed we will send you another $250 in cash and $250 in [redacted] or [redacted] Gift Checks to spend on your car or whatever you so please. Some Suggestions: 1. make sure the cruise control module is plugged in, in the engine bay and also make sure you have the little white nub that presses a switch on the clutch(needed since when the switch is open it disables cruise control, like if your changing gears) 2. it's a long shot but check fuse #6 to make sure it's good.....here's a fuse box wiring diagram for reference - [redacted]3. Take that junk out, modify the bracket to just hold the coolant reservoir. Cleans up the engine bay a bit. Cable cruise control sucks anyway. Sorry, don't know what else could be wrongWorst case you may need to spend $50 on an actuator. As for the sound equipment, we can only go by what we see and hear from the inspectors…I furbished a copy of the inspection report and believe me, the car has been in storage since then until the moment you picked her up. You can use a good portion of the money we will give you to buy some brand new equipment. Lastly, the convertible top piece can be replaced for under $500. Honda S2000 Convertible Soft Top & Window 00 01$354.00 from eBayWelcome to ACCELERATED SUPPLY 877 - 33SUPPLY / [redacted] (Monday - Friday)

Initial Business Response /* (1000, 10, 2015/12/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. For order#XXXXXXXXXXXXX, Ms. [redacted] was refunded for everything but the Ozark Trail 4-Person Instant Dome Tent: Color: Red/Charcoal as it never had a returns request processed. The rest of the funds have been returned. For order XXXXXXXXXXXXX, this was an authorization hold and the hold on the funds was released in July, 2015. For order XXXXXXXXXXXXX, Ms. [redacted] still has the folding chair and 2 dvds so a refund will not be issued at this time. Ms. [redacted] has been refunded as necessary. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/12) */
EMAIL FROM CONSUMER:
I have left a voice mail you. I disagree with Walmart.
I was charged 94.17 on 7-8-2015 twice and on 7-9-2015 94.17 again.
I order tent, air mattress, 2 chairs, and two movies.
I was sent three of each. I keep one set. And sent the rest back.
I have talked to Walmart twice and they told me they seen where I was due refund and would have it back in 7 days but that didn't happen that is why I turned it over to you all.
Here is the break down
7/8/2015 Walmart Charged me 94.17
7/8/2015 Walmart Charged me 94.17
7/9/2015 Walmart Charged me 94.17
Total Charged to me 282.51
Subtract the one set I kept 94.17
Walmart still owed me 188.40

7/24/2015 Walmart credit me 21.06
7/29/2015 Walmart credit me 10.98
7/30/2015 Walmart credit me 21.06
8/3/2015 Walmart credit me 6.32
8/3/2015 Walmart credit me 6.32
8-3-20015 Walmart credit me 49.49
Total credit back to me 115.23

Left owing me 73.11
Final Business Response /* (4000, 15, 2016/01/27) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Walmart.com has received two disputes from Ms. [redacted]. We have confirmed that refunds have been issued via these disputes. As such, additional refunds will not be issued at this time. However, if Ms. [redacted] has documentation indicating otherwise, we would be happy to review this further. In the meantime, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 17, 2016/02/05) */
EMAIL FROM CONSUMER:
I have sent other paperwork to be filed on this claim. To Walmart directly...

Initial Business Response /* (1000, 17, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to 2 refund requests for her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms [redacted] ordered an adjustable bed to be delivered to her home and refused the shipment at the time of her delivery. Due to the fact that we were not notified a refund had not been issued. She also ordered a recliner that she states arrived defective. We have processed refunds for the orders as requested and issued Ms. [redacted] a $50.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received my first refund then when I ask about my second refund for 366 for the recliner. Nobody knows anything. One representative states they will send the refund to my visa card. I explain to them I don't have a visa card, I have a walmart card. Where are they getting this information from. Then they say I should get my refund the next day, its been a couple of day. That recliner has been returned to walmart. because I had check the tracking from fed ex. then today the original delivery vendor try to call for a schedule pickup for the recliner. Poor communication, the recliner is sitting in walmart collect dust by now. I don't have and I am getting back and forth answers. I had explained to walmart they are slacking off, and their [redacted] service has changed to the worse.
Final Business Response /* (4000, 22, 2015/11/17) */
Walmart.com received [redacted]'s additional rebuttal arising from her original Revdex.com complaint and followed up Ms. [redacted] to discuss her concerns. Ms. [redacted] has confirmed that her refunds have posted. Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 24, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Destiny: The Taken King and Grand Theft Auto V for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We contacted Mr. [redacted] and arranged for him to place a new ordered and agreed to honor the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do because she did offer to honor the price(almost 2 weeks later). My issue is they ignored my two prior emails also did not mention that I received an email to pick both games up. Then less than 24hours later they said one game is now not available. Also it took almost 2 weeks to get a response from them and that was only because Revdex.com stepped in. By that time I already purchased the game from another store and won't be back to Walmart online again.

Complaint: [redacted]I am rejecting this response because , I received my refund however, it took longer than expected.  I want to know what Walmart plans to do to make sure that refunds are issued promptly in the future.
Sincerely,[redacted]