Snap Fitness

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his delayed Site to Store order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] regarding the delays due to the high volume. We have also adjusted Mr. [redacted]'s order $100.00 due to this delay and inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 23, 2016, Mr. [redacted] placed an order for a Trampoline and Enclosure to be delivered to his local store. Unfortunately, due to a technical error, the full order was not shipped. A full refund has been issued for the order. We contacted Mr. [redacted], verified that his refund had been processed and sent him a $50.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] B rectified this deficiency promptly and professionally.

Initial Business Response /* (1000, 11, 2016/02/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On January 4, 2016, Ms. [redacted] placed an order for a Haier Portable Washing Machine. Upon getting the machine home and setting it up she discovered the item was damaged. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted], arranged for the damaged item to be picked up by our courier and issued a replacement order. In addition Ms. [redacted] was given a 20% discount off the purchase for her inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 28, 2015, Ms. [redacted] placed an order with Walmart.com. Unfortunately when she received the order some of the items were incorrect. We are very sorry to hear about the problems with her order and her experience with her local store. We have tried to reach Ms. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly is she needs further assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize for any misunderstanding in our prior response. We spoke to Ms. [redacted] on February 1, 2017 to address her concerns. Typically if an order is delayed or lost in transit we issue a replacement and waive the shipping cost. However due to her difficulties we have issued Ms. [redacted] a $24.00 eGift card to offset the cost of the item at her local store. This information was conveyed to her via email as we were not able to reach her by phone. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 10, 2015/08/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his canceled order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was canceled since the vacuum he ordered was out of stock. However, we understand the frustration Mr. [redacted] has been through. That is why we have arranged to send him a courtesy $30 egift card to help him with his next purchase. On August 7, 2015, we communicated with Mr. [redacted] via email and explained these details. Mr. [redacted] accepted our offer to send him the $30 egift egift card. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/28) */
Proposed response for: Revdex.com #XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted]) regarding delay in delivery. We thank you for the opportunity to address [redacted])'...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted])' complaint, we reviewed her Walmart.com account and order history. She ordered Pelonis Fan-Forced Heater with Thermostat in the amount of $9.88. Since the item did not deliver on time, [redacted] received 20% off, which equals $1.98. She was able to pick up the heated the next day. As such, Walmart.com considers this matter closed.
Again, we thank [redacted]([redacted]) for her) feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Executive Escalations

Initial Business Response /* (1000, 5, 2016/01/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]' order was from TigerDirect, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. As a one-time courtesy, a full refund has been issued for the two damaged monitors. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your understanding and assistance with this matter!

Initial Business Response /* (1000, 5, 2015/05/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the shipping options for the Visa $100 Gift Card of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and have not heard back. Because we were not able to fulfill and deliver within the expectations of Ms. [redacted] we have refunded her $105.38 for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On November 25, 2016, Ms. [redacted] placed an order for LEGO NINJAGO and Madden NFL 17. At the time the order was placed a pending authorization was placed on her account to secure payment of the order. However, when the order was shipped and we attempted to collect the payment the transaction was declined. Typically when this occurs, we will attempt to contact the customer by phone and email in order to collect the funds. If we are unsuccessful, the customer is manually billed for the transaction. We apologize for any confusion that this may have caused. We attempted to speak with Ms. [redacted] by phone and email regarding this situation. She responded by email and declined our offer to discuss these events. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Initial Business Response /* (1000, 5, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On June 27, 2015, Ms. [redacted] placed an order for a Spa Sensations 6'' Memory Foam Mattress. This has been escalated to our merchandising team to confirm the description the ad. A refund for the order in the amount of $178.67 was processed and deposited on July 2, 2015 back to the original form of payment. We do apologize that the refund was not processed correctly and caused Ms. [redacted] to be recharged for the item. A refund of $166.67 was processed back for the recharge on the order. All coaching opportunities have been escalated to the appropriate team to review and address. We have refunded the remaining amount for the recharge plus the two overdraft fees Ms. [redacted] incurred due to this in the amount of $82. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
U Do Not Accept Their Response Because They've Promised To Make A Refund And They havent. I sent them my statement that shows they've debited my account too many times and was suppose to credit the charges back and I have yet to receive a response. In one of their responses they state that they would credit me for the overdraft fees and the shipping charges which I would receive 3-7 business day after receiving their response and until I can send them a statement showing that they still owe me the 178.67 which I've sent but I haven't received a credit nor a response from them which is likely of them.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed her...

Walmart.com account and order history. On March 21, 2016, Ms. [redacted] placed an order for a Pioneer radio. Our records show that this item was sold by our marketplace retailer, CarAudioDistributors. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. We do apologize that Ms. [redacted] did not receive her order. We have escalated this over to the marketplace retailer.  Our records show that Ms. [redacted] filed a dispute for the charge. We have confirmed with our billing team that the dispute was closed in Ms. [redacted] favor and refund was processed. We advised Ms. [redacted] to contact Paypal regarding her refund. For the inconvenience, we have issued a $25 Egift Card to Ms. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I am not satisfied with no 25$ gift card and I thank they should give me the product I ordered they are still sending me emails about  registering the product this site was comforted and stayed up for 3 days do this sounds like a mistake

Initial Business Response /* (1000, 6, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged EA SPORTS 72 4in1 Swivel Combo Table of order#XXXXXXXXXXXXX and replacement request. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she advised the EA SPORTS 72 4in1 Swivel Combo Table of order#XXXXXXXXXXXXX arrived damaged and she requested a replacement. We advised Ms. [redacted] that we are currently out of stock of the EA SPORTS 72 4in1 Swivel Combo Table and cannot replace. This item is considered seasonal. Once we have sold all of the units the model is not replenished. For the inconvenience we issued Ms. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: I was unable to ever order the tv so the response is ridiculous. I am able today to replicate the issue, Walmart just does not want me to prove it to them. [redacted] has now taken this personally which is unprofessional behavior again. 
I will continue the fight for them to make it right and do not appreciate the insinuation that I am lying. I have provided proof ten fold and can still. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Enfamil Prenatal Dietary Supplement (60 count Pack of 12). Due to a technical error, the item Mr. [redacted] purchased was set up incorrectly on our website. The posting online indicated he would receive a case of 12. However only 1 packet was shipped to Mr. [redacted]. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We contacted Mr. [redacted] and issued him a full refund. In addition we shipped a case of the Supplement to him at no charge. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for a Nextbook Tablet. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] via phone and email to obtain more information and have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 30, 2015, Ms. [redacted] placed an order for a Disney Mater Powered Ride On toy. She later discovered the item was damaged and visited a local store for a replacement, however the item was not available. We apologize for any inconvenience that this has caused. We have tried to reach Ms. [redacted] several times at XXX XXX-XXXX and via email to discuss issue but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We were finally able to get in contact with each other after playing phone tag. Walmart was willing to replace the ride on this one time as a courtesy. The employee that gave me the incorrect information was not held accountable, but there's not much else I can do about that. I appreciate Walmart's willingness to help me out.

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order on December 4, 2015 with one of our Marketplace retailers, Toywiz. Refunds and returns for items purchased through our Marketplace retailers do have to be handled by the retailer. Since she was having trouble contacting Toywiz, we reached out to them on her behalf and requested that they assist Ms. [redacted] in returning her item. Ms. [redacted] confirmed with us that she has been sent the return label for her item and that Toywiz has waived their restocking fees as a one-time courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Toywiz did not send me a return label, I was responsible for the cost to return the item. If I had known at the time when I placed my order at Walmart.com that I was dealing with a third party vendor and all the fee's associated with any returns then I would not have placed the order to begin with. The website clearly stated that I could return my item to the nearest Walmart store. I decided to give the toy to a child in need instead of paying the fee's to return the item. Lesson learned, I will not order anything else from Walmart.