Snap Fitness

Initial Business Response /* (1000, 5, 2015/12/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her return request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We have arranged for a pickup of the damaged swing set through Seko, a freight carrier. Seko has contacted Ms. [redacted] and an appointment was scheduled for December 2, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] received a Revdex.com complaint from Ms.[redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart.com...

account and order history. We have spoken with Ms. [redacted] and she advised us that on February 26, 2018, there were two unauthorized orders placed using her credit card. Ms. [redacted] advised that she contacted our Customer Service team and reported the unauthorized activity and requested to have the orders cancelled. Ms. [redacted] also advised that she was billed $56.18 and that Customer Service would not refund her. We researched the $56.18 charge there was an item that was too far in processing and could not be cancelled, this order shipped. We have advised Ms. [redacted] that our Customer Service team did follow protocol by advising her to dispute the chares with her financial provider. As a one-time courtesy, we have refunded Ms.[redacted] $56.18 and apologized for the inconvenience. As such, [redacted] considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/11/10) */
Walmart.com received a Revdex.com complaint from [redacted] regarding issues she experienced with her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 26, 2015, Ms. [redacted] placed an order for an Imperial Diamond Ring. Due to a delay in processing, the ring was not shipped on time and in turn was late in arriving at her local Walmart store.
I am so sorry for any inconvenience or frustration this may have caused her We contacted Ms. [redacted] and confirmed that her order was delivered and picked up from the store. For the inconvenience, we sent her a $25.00 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 28, 2016, Mr. [redacted] placed an order an Element ELEFWXXX XX" 720p 60Hz Class LED HDTV for same day pick up at his local store. We do apologize for the inconvenience and the experience Mr. [redacted] had the store. This was escalated to the store to review and address. They have advised that Mr. [redacted] has picked up the TV and a 10% discount was given. They have tried to reach Mr. [redacted] , but have been unsuccessful. For the inconvenience, we issued $50 off his order. The refund will be credited back to his original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/25) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We processed the refund as requested and issued a $10.00 eGift card as compensation for the inconvenience she experienced with her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded me back. They should remove items from the website that they no longer make so other customers don't have to deal with that.

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent cancelled orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]'s complaint, we reviewed...

his Walmart.com account and order history. On June 24, 2017 and June 27, 2017, Mr. [redacted] placed an order for the CyberPowerPC PCI-Express 802.11ac WiFi + Bluetooth 4.0 and both orders were cancelled. This item was incorrectly set up on our site and can only be sold on Walmart.com in a bundle. We have spoken with Mr. [redacted] regarding this and we have removed the item from our site. On July 16, 2017 Mr. [redacted] received 2-$15.00 eGift cards from customer service to compensate for the cancellation issue. Mr. [redacted] has also advised us that he has ordered the items with another retailer. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/10/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that when Mr. [redacted] attempted to return 2 of the rugs he had purchased on Walmart.com, the refund could not be processed due to a system error. The error has been addressed and we have provided refunds for the items. His feedback regarding his experience at the store has been addressed. For the inconvenience, we sent Mr. [redacted] a $20 eGift Card that can be used online or in the store. Walmart.com considers this matter closed but Mr. [redacted] is welcome to contact us directly if he needs further assistance.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was from Best Choice, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
Due to the fact that Mr. [redacted] has not been able to get a resolution from Best Choice, we have issued a full refund for the order and sent Mr. [redacted] a $20.00 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
Hi there,
 
This is in reply to your message of 3/17/2017 11:39:55 AM.On top of your message, it reads:
 
This complaint requires action on your part. After reading this message - click here to view your options.
 
However, clicking this link doesn't do anything; I tried this in 3 different browsers. So, what are my options?
 
For what it's worth, I am repeating my message I had sent to you yesterday, bec. you web-based system would not allow me to log in and add this to the existing case:
 
A Walmart rep contacted me today and informed me they would reimburse me with the full purchase price of those tires. However, they will not reimburse me …
 
-          the 4 * $9 = $36 for the "Life Time wheel balancing" fee I had to pay when the tires were mounted;
-          the 4 * $10 = $40 for the extra "Road Hazard"-contract I paid for;
-          the $106 extra cost I incurred for the "Road Force Balancing" that should have fixed the issue if it weren't that the tires are either defective or not compatible with my car.
 
This means I am left with a loss of $182 in connection with these tires. I do not know if anything could be done about this.
 
Thank you for taking note of this.
 
[redacted] [redacted]
 
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 31, 2015 Mr. [redacted] placed an order for a BlackBerry Classic Smartphone on July 31, 2015 with a 14 return policy. When Mr. [redacted] contacted our [redacted] service department to report issues with the phone, he was outside of the return timeframe. As such, we were not able to offer a refund or a replacement and referred him to the manufacturer for assistance. We have tried to reach Mr. [redacted] several times to discuss this further but have been unsuccessful. As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Okay first off Walmart has yet again shown a very VERY low standard of [redacted] service. Of course they could not contact me. They were attempting to call on the time frame that my phone was sent in after their horrible service and they were informed that they had to respond within the next day because I would not have it. Do not let them fool you into thinking they did not know that because they did.
Second their service with the so call highest authority(their words not mine) was as useless as speaking to the common workers. They want me to play this phone tag again with Blackberyy and I am not doing it. They say they cannot contact Black Berry and yet they can contact me or have me call them and then they can speak to them. I have done that already I am not doing it again to rehear what was already stated and have to deal with the blame again for another 2-3 hours. I did everything that Walmart asked of me and they are just choosing to ignore that. I spoke with BlackBerry. I had Blackberry on the phone, BlackBerry spooke with over 10 employees I did my part. This is not something I should have to deal with. So no the "higher up" has been no help to me. All they are suggesting to me is to do what I already have done as they asked me to do again just so they can tell Blackberry they are responsible which they have already done as well. The task is getting redundant and is really not leading into any solution. It is making me have to go back into circles. BlackBerry has done far more for me whether they are responsible or not but this whole thing needs to be nipped in the [redacted] and I should not have to be the one to get contact between Black Berry and Walmart because they cannot get their act together as two cooporations signing contracts without knowing the terms in full. So as far as I am concern Walmart will do everything in their power to take the blame off themselves even at the cost of my time which I have given quite a bit of and make me redo every step that they already had me do. This needs to be handled and I as a consumer who being serviced by a company that so called prides themselves on [redacted] satisfaction is not satisfied by anything they have done.
Final Business Response /* (4000, 11, 2016/02/12) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. As we advised in our previous response, we are unable to provide a refund or replacement for Mr. [redacted]'s order because the item is too far outside of the return window. We contacted Mr. [redacted] to review the manufacturer warranty information and issued him a $25.00 eGift card for his inconvenience. In light of these events, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding our 15% promo offer. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. Mr. [redacted] expressed concerns about not being able to take advantage of 15% off his next three orders per the promotion he received via email. We contacted Mr. [redacted], verified that the email he received offering the promo did not originate from Walmart and appeared to be spam.  We are very sorry for the mix up. For his difficulties he was given 15 % off his next order. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Complaint: [redacted]I am rejecting this response because:I have been online and have saw through various chats that other customers have reported that walmart.com doesn't know how to handle the situation. I have read in online comments that walmart.com may allow cancelled orders a link to early pre-sale access. Other representatives have said that isn't so either. Each representative is saying something different to other customers with canceled orders. They do not have a uniform response. They need to get their act together and communicate as one. This is why they are misleading the public. They keep saying they are sorry for the "inconvenience" which this has caused. However, they are not doing anything to handle the situation. They are making things worse by not being up front with one standard response. How can we trust a company when different representatives who chat or tweet with twitter have different responses to consumers. They need to address this issue as a whole again. They really should do something to restore their faith with the public. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I am rejecting the response from the business Walmart because they advertised the iPad bundle as a price for $22.99 I order the items they remove the money from my bank the whole process went through and then they found out that they advertise these items wrong at a wrong price so then they canceled my order when I called in to find out why my order was canceled every person I spoke to verified that it was a pricing error on their behalf so and my response is how is it my fault that they put the wrong price on the website to me that is false advertising and they should have to honor that price I have additional screenshots to send if needed I was only allowed to download so many.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and while I believe Walmart.com needs to improve its online selling practices, will not proceed with this matter any further.  Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. There was a system issue with her order that prevented the store from issuing credit. An adjustment was processed and Ms. [redacted] was refunded in full. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund request. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed...

his/her Walmart.com account and order history.  [redacted] order was from Unlimited Cellular, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Unlimited Cellular support team about [redacted] concerns and that she was requesting to be refunded for the keychain that she did not receive.  On October 4, 2016, we contacted [redacted] directly and explained that we escalated this issue to Unlimited Cellular for resolution. Unlimited Cellular has refunded [redacted] $30.56 after she initially contacted them directly on November 2, 2016. In light of this, Walmart.com considers this matter closed. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

This company sold me a mod they didn't have in stock and changed the availability on their website to 'Not for sale' a couple days later. They only responded to 3 of my 8 attempts to communicate with them via phone and email during the course of this transaction. During my first phone communication with them, they informed me that it had been on order and was sitting in customs for 2 days prior to my purchase. Approximately 2 weeks later, I still had not received notification that it had shipped or any other information and requested the order cancelled. After requesting to cancel my order it took them 3 days to cancel it, and a further 3 days and an escalated claim through Paypal to have my money refunded. During my second phone call with me, they informed me that they had recorded my first phone call without my knowledge or consent. All total, this transaction took place over the course of 24 days. Their customer service is not forthcoming, and their business practices are shady at best. I would not advise anyone to purchase through this company due to their lack of integrity and poor customer service.

Proposed response for:
Order number:
 
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After...

Walmart.com received Ms. [redacted]’s complaint, we reviewed her Walmart.com account and order history. On July 1, 2017, Ms. [redacted] placed an order for a Intex 120 Bubble Jets 4 Person Octagonal PureSpa. When fulfilling the order, we found that the item was not available, so it was put in a backorder status. We are sorry that Ms. [redacted] was not notified of this backorder delay. We are working to start communicating with customers when an order is backorder. Our records show that the Intex 120 Bubble Jets 4 Person Octagonal PureSpa was delivered on July 13, 2017. For the inconvenience, we have processed a 50% credit on Ms, [redacted]’s order. The refund of $186.50 will process back to Ms. [redacted]’s original form of payment within 3-5 business days. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted].
 
Walmart.com