Snap Fitness

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent orders and promised compensation. We thank you for the opportunity to address Mr. [redacted]’ concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’...

complaint, we reviewed his account and order history. On April 21, 2017 Mr. [redacted] ordered a 24" La Jolla Girls' Cruiser Bike. The order did not process properly and the item was never shipped. The item is out of stock. In order to assist and resolve the matter Mr. [redacted] was given a $75.00 eGift card, which was the difference of pricing for another bike he was interested in. The new bike Mr. [redacted] purchased with the $75.00 eGift card was not adequate. Mr. [redacted] also advised that he had questions regarding the balance of a previous goodwill eGift card that was issued from a previous complaint. We found that the balance was affected due to it being redeemed for a Walmart.com purchase. Due to the fact that Mr. [redacted] did not end up with the model and color he originally wanted we sent a $145.00 eGift card on May 4, 2017 to reimburse him for the bike and inconveniences. In addition, on April 21, 2017 Mr. [redacted] order a Hitachi Alpha [redacted] 32" 720p 60Hz LCD LED Smart HDTV. The item was shipped on April 24, 2017 and as of May 4, 2017 it still has not been delivered and has been deemed lost in transit. Our Customer Service Team immediately processed a complimentary replacement order. This has been fulfilled, shipped and scheduled to deliver on Monday May 8, 2017 via FedEx SmartPost. We have spoken with Mr. [redacted] and he has been made aware of all updates, compensations, replacements and he has verbalized understanding. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/07/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders for the the iBUYPOWER Raidmax Horus Gaming Chassis. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and we advised that our research shows that the iBUYPOWER Raidmax Horus Gaming Chassis Walmart#XXXXXXXXX is not a stand-alone item, and cannot be purchased by itself. This item can only be purchased within a bundle. We have taken steps to have this item removed from our website as a stand-alone item. For all of the inconvenience we have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
I was contacted via phone on 7/22/1015 by a polite Walmart.com [redacted] service representative who after listening to my issue and looking into my order history she said she would get back to Me within 48 business hours. On 7/25/15 at 12:44am I received an email apologizing and saying that the item was not intended to be sold alone but in bundles and that they are working to remove it from walmart.com. I was offered a $50 gift card for the inconvenience which I have accepted but will use in-store since I am weary of walmart.com when it comes to computer components at this time.

Initial Business Response /* (1000, 6, 2015/12/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for a Little Tikes Dunk n Toss Inflatable Bouncer to pick up in her local store. We have escalated this to the store and they were able to locate Ms. [redacted]'s item. US and the store have attempted to reach Ms. [redacted] at X-XXX-XXX-XXXX and as well as emailed her, but have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 13, 2015/11/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding receiving damaged items in his orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records show that on September 24, 2015, Mr. [redacted] placed an order for 21 jars of various condiments. These items were packed at a local Walmart store and shipped to Mr. [redacted]. Unfortunately, some of the items were damaged in transit and were immediately sent to our Returns Center. Mr. [redacted] was issued a full refund for the order. Subsequently a replacement order was placed for all the items. These items also arrived damaged. Once this was brought to our attention, we escalated Mr. [redacted]'s concerns to the appropriate departments for review and have addressed the packaging issues. Mr. [redacted] had a new order placed and received all his items undamaged. For the inconvenience, we sent him a $25.00 eGift card that can be used online or at his local Walmart store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her purchase of a Bean Bag. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On June 30, 2015, Ms. [redacted] placed an order for an XXL 7' Suede Bean Bag. When she received the item, she noticed it was damaged and contacted us to let us know. Due to an error, an incorrect item was sent as a replacement. We issued a full refund for the order. Since the item she had originally attempted to purchase is no longer available, we provided Ms. [redacted] with a $55 gift card to compensate towards the price difference of a different item. A call tag was issued for the replacement item and was picked up by our carrier on September 17, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not receive replacement yet.
Final Business Response /* (4000, 9, 2015/10/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted]'s replacement order will be shipped to her directly from the supplier on October 21, 2015. We contacted Ms. [redacted] and provided her with this information. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a recent order she had returned. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that when her items were returned, only part of the order was checked in. As a one-time courtesy, we have issued a full refund for the additional items Ms. [redacted] advised she had sent in. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter from Walmart this week saying they were NOT going to give me a refund on this issue. I am afraid to agree with this response from Walmart until I have proof they are issuing the refund. Prior to receiving the letter this week I received a phone call from am lady in November saying they were going to issue the refund. I do not have proof of that phone call as there is not way to have physical evidence. I need clarification if they are issuing a refund to my Walmart credit card as stating in their response. Thanks for your help. [redacted]
Final Business Response /* (4000, 15, 2015/12/23) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] filed a claim which was denied because we were unable to confirm the laptop was returned. As Ms. [redacted] advised us it has been returned, we have refunded her for the item as a one-time courtesy. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 17, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy with the refund but I noticed on my Walmart account it shows there was interest charged and this item was on a promotion and I want to make sure they didn't charge me interest since I had not made a payment. There is an interest charge of $46.14. I am not trying to be difficult but this has dragged on since August and I do not want to be taken advantage of. Thanks for all the assistance you have provided. I have a firm belief in Revdex.com and it will works. Thank you.

Complaint: [redacted]I am rejecting this response because:After having to call a terrible customer service on 9/6/2017 and receiving hang-ups, denials, and refusals, I have resolved this issue with Walmart.com. I did not answer [redacted] phone call because I had already found my solution to the "Walmart problem" and moved on. She wanted to continue the chat to her own happiness for which I was not compelled to respond to and appease her by talking to her. Since the problem was already coped with, I did not see what help that she could have rendered. She should have prevented the mishap from occurring in the first place. Walmart was constantly double-charged me in the past and left out products.
I had come to a conclusion that Walmart was not the best place to shop when it came to online services. The products' prices were my main goals whenever I did shop on Walmart.com. I hereby am now issuing a caveat to all consumers who purchase from Walmart.com to beware of their bill payment renderings and their customer service for both are horrible. As for [redacted] well, she should have spoken to [redacted] for she assured me that all funds had been accounted for and that I should have had all of my products delivered to me. This is a third example of this process between Walmart and its customers since I last spoke to Victoria J about being doubled-charged and having have had late to no delivery of products. I had read about Walmart beginning to accept [redacted] as a new way of payment besides the usages of credit, debit, and/or gift cards. I pray that Walmart.com does not double-charge these people and/or not deliver products to these new people. Just watch out for Walmart.com and its customer service for they were scrupulous ill-natured people to me.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaint. We do apologize for the inconvenience this has caused [redacted]. We have attempted to contact [redacted] to address her additional concerns, but have been unsuccessful. In light of these events, Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely, [redacted]
Walmart.com

Final Consumer Response /* (2000, 7, 2015/12/30) */
Walmart resolved this matter.

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On December 16, 2016, Ms. [redacted] placed an order for a Barbie Rainbow Cove Princess Castle Playset. Due to an issue with our courier, this item was lost in transit and a replacement order had to be sent. The order did not arrive by the expected delivery date. We apologize for any inconvenience that this delay has caused. We contacted Ms. [redacted] on January 19, 2017 and she stated she was not able to talk and would call us back. Since then we have tried to reach Ms. [redacted] by phone and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed, but Ms. [redacted] can contact us if she needs further assistance. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] placed an order on our site on December 17. Unfortunately, due to a system error, the order was not properly fulfilled. Mr. [redacted] reached out to our [redacted] Service team and the order was canceled on December 30. The system issues have been addressed and we issued Mr. [redacted] a $20 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 15, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her purchase of a Black and Decker Weed Eater. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to an error at the store, she was erroneously given a refurbished item instead of a new item. This has been addressed to ensure it does not happen again. We refunded Ms. [redacted] for her order and provided a $65 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed...

her Walmart.com account and order history. On February 26, 2017, Ms. [redacted] placed an order for a Skar Audio IX-8 D2 8" 300W Max Power Dual 2 Subwoofer. Our records show that this item was sold by our marketplace retailer, CarAudioDistributors. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy. We do apologize that Ms. [redacted] didn’t receive her item late.
We have reviewed her checkout session as well as her confirmation email. When the order was placed, the order confirmation page showed March 9, 2017 delivery date and the confirmation email for the order that was sent to Ms. [redacted] stated delivery dates of March 3-9, 2017. We have escalated this over to our teams to look into this. Items with a 2-Day Shipping flag are eligible for the 2-Day Shipping option if the order is over $35. Skar Audio IX-8 D2 8" 300W Max Power Dual 2 Subwoofer did not have the 2-Day Shipping flag. For the inconvenience, we have issued a refund for the item in the amount of $39.99. The refund will process back to Ms. [redacted]’s original form of payment. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted].
Walmart.com

Walmart.com received [redacted] Revdex.com complaint regarding a  problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing.  Once we became aware of this issue, we immediately took corrective action to investigate and...

rectify the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders.  Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $25 eGift Card. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve her again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. On February 6, 2017, [redacted] placed an order for an eDelivery $20 PlayStation Store Gift Card. When an order is placed, an authorization hold for the amount of the order is held on the method of payment used. [redacted] order did not pass our finance check, so the system cancelled the order. We do apologize for any inconvenience this has caused [redacted]. We have escalated the coaching opportunities for the agents [redacted] spoke with. We are sorry for the experience she had. When an order is cancelled, the authorization hold is released. Typically, the authorization hold is released within 7-14 days, however, it is based on her bank policies. For the difficulties, we have issued a $20 eGift card to [redacted] email. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]
Walmart.com

(The consumer indicated he/she DID NOT accept the response from the business.)I was told by two different Walmart employees that 1) my cards were lost in the mail and 2) I would be contacted by the gift card department so they could either reissue the cards or issue me a refund of the purchase price. Whether or not these employees were correct about the situation, Walmart should honor what they told me. Instead, they've given me the run around promising me on at least 3 occasions that I'd hear back from someone in a week, followed by complete radio silence and changing their story about what happened (initially, I was told they were lost in the mail; Walmart didn't come back with the delivered and redeemed story until I filed a complaint here).As far as filing with my financial institution, since Walmart kept delaying getting back to me (3 times), the time period during which I had to do so has passed and is no longer an option available to me.

Here is the copy of the agreement.  Like I mentioned before his wife is primary and all we need is the primary signature on account for billing.
Thanks
[redacted]

Dear [redacted],   My name is Tracy [redacted] with Olivia Snap Fitness. My case number assigned [redacted].   Mr. [redacted] had been a member for almost a year at our Olivia Snap Fitness. It seemed like from the beginning he took to social media complaining about our facility. The first...

complaint went out on Facebook, then twice through our corporate office, Yelp and then with Revdex.com. Each time I would reach out to him and he would apologize but then go and blast us again. What really got me I was at the club putting in new equipment and cleaning when Mr [redacted] came in to workout. We had a light conversation and I even asked him how he liked the new equipment. Everything seemed fine and two days later he put out a complaint through corporate office. This confused me and I was frustrated because I felt I had addressed any issues. Why if he had negative things to say didn't he say them to me when I was at the club with him instead of putting it out for everyone to see.    I have been in this business for 25 years and I have never called up a member screaming at them. That is not my way of doing business or is it my personality. Nor if I conducted business in that manner would I still be in business for this long. I have 3 clubs all together and never had a member put out such claims about me or my clubs.    Thank you for your time.   Tracy [redacted] Olivia Snap Fitness

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, the patio set ordered by Ms. [redacted] was not delivered due to being lost in transit. We have issued a full refund for the order and Ms. [redacted] has placed a new order, which was shipped directly to her home. We made various attempts to contact Ms. [redacted], both by phone and email but we did not receive a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com