Snap Fitness

Complaint: [redacted]
I am rejecting this response because: this doesn't address any of the concerns regarding the conflicting information I received. At every step of the way (including after this complaint was filed) I had to do the research into this issue and reach out to the company to resolve this information. Since this complaint was filed, even, I received an email stating that the preorder was no longer cancelled, only to receive yet another email the next day stating that THAT had been sent in error as well. Asking for me to continue doing their job (by requesting I keep checking back to the page to see if/when the item becomes available) is beyond inappropriate. Customers like myself that had their preorders canceled should at the very least be given priority when preorders become available for this item. That is literally the only fair outcome given how terribly they continue to bungle what should be a fairly straightforward preorder process for a company this size. Failure to do so will result in further action taken on behalf of myself and others within this class, up to and including potential legal measures. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. A shipping error occurred and her DVD was shipped to a store in another state. We have refunded Ms. [redacted] in full for the DVD. She had an additional order for a toy which was re-ordered and Ms. [redacted] received her item. As compensation for the issues surrounding her order, we have sent Ms. [redacted] a $25 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order placement issues for the BouncePro 14' Trampoline with Flex Enclosure during our event day. We thank you for the opportunity to address Ms. [redacted]'s concerns...

and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] and we have not heard back. In order to resolve her issue we will need to speak with her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 10, 2015, Ms. [redacted] placed an order for an Igloo Refrigerator and Freezer. Our tracking information indicates that the package was delivered on December 15, 2015. However Ms. [redacted] advised us she had not received it. We apologize for any inconvenience that this has caused
Ms. [redacted] and have fully refunded the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 15, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We attempted to reach out to Ms. [redacted] to discuss this matter and resolve this for her, however after various attempts at communication via email and telephone, Ms. [redacted] did not respond As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] ‘s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted]’s complaint, we...

reviewed his account and order history. On March 5, 2017, Mr. [redacted] ordered 3 Scotch Indoor Fasteners 15' Roll, Black and 3 Command Large Black Picture Hanging Strips Value Pack, 12 Sets of Strips Per Pack. Mr. [redacted] received 4 Sets of Strips Per Pack and not 12. A refund was processed for the incorrect items and a replacement was issued. [redacted] then received an email that shows he would be charged for the order. Mr. [redacted] had the order cancelled. We have been in contact with Mr. [redacted] and have informed him that a gift card has been sent to cover the cost of replacing the items that were not received. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint.We have spoken with Ms. [redacted] and she advised us that she has received her refund. Due to the delays and inconvenience, we have issued a $20.00 eGift card. In light of these events, we consider this matter closed. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted]
Walmart.com

Can some one please contact me back I called and left a voicemail over a week ago with now response. I do not agree with the response because of the pricing error I missed out on participating in any of Walmart Black Fridays deals. I requested for them to offer something and they refuse to do anything. This was clearly their error and I'm paying the price for it.  This is not a bold business model.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In fact, it was more than I asked for as I only wanted the original order price honored.Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent pricing on our mobile app. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we...

reviewed his Walmart.com account and order history. Mr. [redacted] expressed a concern regarding the price listed on our mobile app for a Colman Power Steel Pool. Due to a technical issue on our site, this item was listed with an incorrect price.  Walmart cannot confirm the price of an item until after your order is placed.  Pricing errors may occur on the Walmart Sites or through Walmart Marketplace retailers.  Walmart reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Walmart.  Walmart may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  We apologize for any inconvenience that this error may have caused. On July 5, 2017, we contact Mr. [redacted] and explained to him about the pricing error. We issued Mr. [redacted] a $20.00 eGift card for his difficulties. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Complaint: [redacted]I am rejecting this response because:as you have read Walmart has closed the matter at this time. The item in question has not been found leaving me suspect to keeping it. Someone else has it or some one else got rid of it for some reason. No wonder people just pay for damaged goods and try make the best of it. Returning is a. Ighare. Read the reviews that are not positive and similar to what happened to me. If I was in management I would find out what happened to keep customers. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was cancelled as the item she ordered was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Ms. [redacted]. That is why we have issued her a $20 egift card that she could use online or in-store to help her with her next order. On July 23, 2015, we sent Ms. [redacted] an email explaining these details. We advised her to contact us if she still needs assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] had 3 orders in the system and the first order was refunded to her gift card. The second order was billed and then refunded on November 30, 2015. At that time, Ms. [redacted] received a $30 eGift card for the inconvenience. Another order was placed for Ms. [redacted] to receive her bike, however she requested we cancel that order. The order was cancelled and refunded on December 20, 2015. On December 20, 2015 an additional eGift card was sent to Ms. [redacted] as compensation for the issues surrounding her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Complaint: [redacted]I am rejecting this response because:
It's not a satisfactory response. Glitch or not, this should never have happened that the orders were cancelled. I cannot accept any response beyond a confirmed pre-order.Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding his DVD request. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his...

Walmart.com account and order history. We have spoken with [redacted] and he advised us that his order for the Bolt (Blu-ray + DVD) (Widescreen), Format: BD, Screen Format: Widescreen had not been fulfilled and was still in processing status. We partnered with our merchandising team and the item above is currently in moratorium in the Disney vault and is not available for consumer sales. For that reason we had to cancel [redacted] order. We have offered him a complimentary order for Bolt DVD Widescreen, but he declined the offer. [redacted] advised me that he would be going to his local store to pick up his refund, and our records show he has been refunded. For all of the inconvenience, we issued [redacted] a $20.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that her order was delayed. Ms. [redacted] also addressed issues she had with our Customer Service team. We have addressed all of the Customer Care issues with coaching opportunities.  For all of the inconveniences we have issued Ms. [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted].Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On November 25, 2016, Ms. [redacted] placed an order for a Samsung 60" Smart HDTV and a 3 Year service Plan. Due to a delay with our courier the item did not arrive by the estimated delivery date. We apologize for any inconvenience that this has caused and have provided Ms. [redacted] with a 10% discount on her order for her difficulties.  As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received Ms. [redacted] Revdex.com complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in a Summer Waves Elite Swimming Pool showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to...

investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, Ms. [redacted] should have received an email with a $100 eGift Card. We have reviewed the order, and upon review we have contacted Ms. [redacted] and we assisted in placing a new order for the Summer Waves Elite Swimming Pool using the $100 eGift Card. Again, we sincerely apologize for this and hope that Ms. [redacted] will give us the opportunity to serve her again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 5, 2015/12/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted]'s order was cancelled due to a processing error with his Paypal account. The item is no longer on sale and is back to its original price. As a courtesy, we sent Mr. [redacted] the price difference on an eGift card. We have tried to contact Mr. [redacted] but have been unable to reach him via phone and email. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/06/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an unauthorized order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.

After we received complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] via email [redacted]@gmail.com and phone XXX XXX-XXXX, we have not heard back. If the order is unauthorized and has not been picked up Mr. [redacted] would need to contact his financial institution and dispute the charges. In order for us to provide the best resolution possible, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.

Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.

Sincerely,

[redacted] J.
Walmart.com