Snap Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I agree, reviewing bank statements following a cancellation is a must. One can not assume that the business has followed through on their end. I also suggest keeping a copy of a cancellation for instances where that document is not located. As for lying, I wasn't even aware of these charges until YOUR staff contacted ME for updated credit card information. 
Regards,
[redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms. [redacted]‘s complaint, we reviewed her...

account and order history. In December Ms. [redacted] went to the local [redacted] Walmart to return an item. There was a minor accident and the receipt became wet. Ms. [redacted] was told by an associate that they would be able use Ms. [redacted]’s card to assist with the return. The receipt however could not be retrieved and the wet receipt had been discarded. Ms [redacted] went to the cash office and was told that the receipt was invalid. We have escalated this incident to the [redacted] Walmart’s management team. The [redacted] Walmart team will be reaching out to Ms. [redacted] to address the issue and to resolve any open issues. We have also spoken to Ms. [redacted] and apologized as well. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his stored Walmart shopping card that was used without his authorization. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We assured him that Walmart.com was not impacted by a security breach and provided him with recommendations to prevent his account and personal information from being compromised. In light of this, Walmart.com considers this matter closed, but we encourage Mr. [redacted] to contact us if he requires additional assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her gift card order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. Ms. [redacted]' gift cards were delayed in transit due to a high volume of shipments. Ms. [redacted] attempted to obtain a refund at the store and was denied. Walmart.com partnered with the store to rectify this and our Market Manager personally delivered the gift cards to Ms. [redacted] at her residence. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Grand Theft Auto for PS4, for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We contacted Mr. [redacted], placed a new order shipping the item to his home, and honored the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart responded very quickly and honored the price I originally paid.

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 24, 2015, Mr. [redacted] placed an order for Hatch NR209 Water Rescue Gloves. This item was processed and shipped by our marketplace vendor, Botach Inc. All returns or refunds need to be handled by Botach Inc. We contacted Botach Inc. regarding the wrong size Mr. [redacted] has received. They have advised that the order shows size XS that was placed. Mr. [redacted] did contact Botach Inc via email regarding this issue. Botach Inc has emailed Mr. [redacted] the return instructions, so Mr. [redacted] can return the gloves and get a refund. Additionally, we have sent all coaching opportunities to the appropriate team to review and address. For the inconvenience, we issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for two $100 Walmart Gift Card. Due to a delay in transit, the cards did not arrive by the expected delivery date. We apologize for any inconvenience that this has caused. We have tried to reach Ms. [redacted] several times to discuss this order at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time his has taken to provide us with his feedback and comments.After we received Mr. [redacted]’s complaint, we reviewed his...

Walmart.com account and order history. Mr. [redacted]’s order was from Jewelry Unlimited Inc, a third party Walmart Marketplace Seller. When products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific Seller. Please note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Seller. Additionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Jewelry Unlimited Inc’s support team about Mr. [redacted]’s concerns and requested his order be refunded. On June 7, 2017, we contacted Mr. [redacted] directly and explained that Jewelry Unlimited Inc had issued his refund. He should expect to see it go back to the original method of payment in 3-5 business days. In light of this, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted] Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. Walmart DID NOT resolve the issue as they wanted me to file an unethical police report for a stolen package that was not delivered and improperly investigated by UPS. I made several attempts to resolve the issue with all three vendors involved, but no success. Not only did this require a lot of time, but it caused a lot of stress and inconvenience. Walmart would not even apologize for the inconvenience. The responses from [redacted] (Walmart) saddened me as I expected better customer service to resolve this issue. Although her response lacks key (customer) details, the issue was resolved by my financial institution instead of Walmart. Walmart lacks proper customer service training and accountability during situations like this.   
Sincerely, [redacted]

Final Consumer Response /* (2000, 5, 2015/12/08) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@gmail.com]
Sent: Friday, December 04, XXXX X:XX PM
To: Revdex.com
Cc: [redacted]
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Dear...

[redacted]
Thank you for processing my complaint promptly! I have been contacted by the company yesterday on 12/3/15 and they provided a solution that meets my expectation. I want to notify you that the complaint can be considered resolved and closed.
Again, appreciate for your kind help! Without Revdex.com intervention, my issue would not have been resolved.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding missing items of her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she advised us that she only received 3 Westinghouse Mixed Solar Deco Owl Light and ordered a total of 18. Ms. [redacted] ordered 3-Westinghouse Mixed Solar Deco Owl Lights which were listed as 6-piece set (3 brown owls and 3 white owls). We have contacted the manufacturer, Westinghouse and were advised this was an error and the item should be a 2-piece set. Westinghouse is sending Ms. [redacted] her additional 15-Westinghouse Mixed Solar Deco Owl Lights. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/17) */
Walmar[redacted] received a Revdex.com complaint from Ms. [redacted] in regards to her gift card order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmar[redacted] received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to a technical error on our website, some $25 gift cards were incorrectly priced at $10. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. We attempted to cancel orders to prevent any confusion but Ms. [redacted]'s order was fulfilled and she was sent 4 $10 gift cards, which is what she was charged for. Our records indicate that the gift cards have been redeemed. As such, a refund for the order will not be issued. For her inconvenience, we did send Ms. [redacted] the $15 eGift card that was original offered to her. Walmar[redacted] considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmar[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2016/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'd like to know why Walmart lied to me on several occasions during this ordeal. Walmart's customer service agents told me TWICE over a 2 week period that the refund HAD been processed and that [redacted] was holding up the process. They also told me TWICE that the $15 gift card HAD been sent. These were both LIES. After waiting over 2 weeks for my money back, yes, I DID get tired of waiting and I did use the 4 $10 gift cards. Coincidentally, Walmart contacted me right after I used them, as if they had been waiting for me to use them so that they did not have to refund my payment.
Walmart's agents are liars, Walmart is an extremely shady company. I will never spend another penny at Walmart. I hope that $40 was worth losing an entire family of lifetime customers over.
Final Business Response /* (4000, 10, 2016/03/07) */
Walmar[redacted] received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, we are unable to issue a refund for the order as all 4 gift cards have been redeemed. As a courtesy, Ms. [redacted] was sent a $15 eGift card for the inconvenience. In light of these events, Walmar[redacted] considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmar[redacted]

Initial Business Response /* (1000, 5, 2015/08/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for the lost Wii U game. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Walmart.com's policy regarding orders that have been signed for at the time of delivery still remains the same. We advise the [redacted] dispute the charges with their financial institution, or file a claim with the carrier due to non-receipt. This policy is in place to protect our customers. As a one-time courtesy we have refunded Mr. [redacted] $43.96 back to his original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted]. regarding his recent order. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After Walmart.com received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. On June 24, 2017, Mr. [redacted] placed an order for a Refurbished VIZIO SmartCast 65" Class E-Series - 4K Ultra HD, Smart, LED Home Theater Display TV to have shipped to his local store. The item was delayed and arrived to the store for pick up after the expected delivery date. Due to this delay, our customer support team issued a discount of $29.50. Our records show that Mr. [redacted] paid for his order using the Pay In Person option and paid at his local store. When a refund is processed for a Pay In Person order, the customer will need to visit a Walmart store to retrieve their refund. Our records show that the $29.50 was revived.
 
Our records show that the order was fully refunded by the store, but was not refunded properly. We do apologize for the inconvenience this has caused Mr. [redacted]. Our billing team has processed a refund in the form of a check to Mr. [redacted]’s home address. The refund amount is $702.79. The check was processed on July 7, 2017. As such, Walmart.com considers this matter closed, but Mr. [redacted] can contact us if he needs further assistance. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted]
 
Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com...

account and order history. On July 11, 2017, Ms. [redacted] placed an order for a Graco LiteRider Click Connect Travel System. Due to an issue with our carrier this item was lost in transit. Due to lack of inventory a replacement could not be sent. We apologize for any inconvenience that this delay caused. Ms. [redacted] was provided a discount on a comparable model and a $25.00 eGift card for her difficulties. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I greatly appreciate your help.
Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her promised compensation. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted] complaint, we reviewed...

her Walmart.com account and order history. Ms. [redacted] states she was promised 30% off her in-store purchase on February 19, 2016 by a Walmart.com Customer Service Agent. We have spoken with Ms. [redacted] and we were not successful in finding documentation regarding the promised compensation. As a one-time courtesy we have issued a $35.00 eGift card per Ms. [redacted] request. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr. [redacted] complaint, we...

reviewed his account and order history. On March 9, 2017, Mr. [redacted] ordered a Refurbished Samsung 55" 4K Ultra HD 2160p 60Hz LED Smart HDTV. Mr. [redacted] was expecting a curved TV as the photos on the web site show. What was received was a flat TV. Mr. [redacted] had the TV returned and had a replacement sent. The replacement was also not a curved TV. The model number of the TV, [redacted], is not a curved TV. As per our terms, “If you find a product is not as described, your sole remedy is to return it”. As our agents had the item resent without checking the type of TV Mr. [redacted] was expecting we are making an exception and we are sending Mr. [redacted] a Walmart Gift Card in the amount of the difference of a flat TV and a like model curved TV so Mr. [redacted] can purchase a curved TV. We contacted Mr. [redacted] and explained what we are planning to do. We are awaiting Mr. [redacted] response. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund and return. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms. [redacted]’s complaint, we reviewed her...

Walmart.com account and order history. On August 8, 2016, Ms. [redacted] placed an order for several household and apparel items. She later decided to return two pair of shorts from this order. Normally, once an item reaches our return center and is checked in and the customer’s refund is processed. However Ms. [redacted]’s items were not checked in properly and her refund was reversed. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted] by email and advised her that we have manually processed her refund. As such, Walmart.com considers this matter closed.Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]. Walmart.com

Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding missing boxes and fulfillment issues with his previous order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.Walmart.com received Mr....

[redacted]' complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in some items showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error.  Unfortunately, given the wide discrepancy in pricing, we have canceled orders and some were fulfilled incorrectly. After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. On June 5, 2017 Mr. [redacted] placed an order for the Intex 16' x 48" Prism Frame Above Ground Swimming Pool with Filter Pum for home delivery. He only received box 2 of his order. Mr. [redacted] has returned the box 2 and has been refunded. As a courtesy, we have placed a new order for the Summer Waves Elite 16' x 48" Round Premium Metal Frame Above Ground Swimming Pool with Deluxe Accessory Set . This order is scheduled to deliver on June 22, 2017 at his local store. As such, Walmart.com considers this matter closed.Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com