Snap Fitness

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOn March 10, 2016, Ms [redacted] placed an order for Lucky Charms Marshmallow TreatsWhen our fulfillment team went to fill the order the items were out of stock and the order had to be canceledWe contacted Ms [redacted] and apologized for her difficultiesWe advised her that if the items became available in the future, we would honor the price and waive shippingAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/07/24) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his defective pressure washer and his exchange requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and he advised us that his Karcher KPressure Washer of order#XXXXXXXXXXXXX has broken and he requested an exchangeBecause this order was fulfilled from the store's inventory, we partnered with the store's management team for resolutionThe store has cared for Mr [redacted] with an exchangeMr [redacted] has contacted back and advised he is satisfied with the resolutionAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/03) */ This has been resolvedI am very happy

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr [redacted] ’s complaint, we reviewed his account and order historyOn January 20, 2017, Mr [redacted] placed an order for several Hooded Towel Wraps for pickup at his local storeMr [redacted] advised that at the time of pickup, the items were listed at a lower price in his local store but that he was unable to receive a price adjustment in-store or through our Customer Service teamWe apologize for the inconvenience that this caused and have addressed the needed coaching and training opportunities with our agentsWe spoke with Mr [redacted] on February 7, 2017, and he confirmed that he had received the price match at his local storeFor his difficulty, we have sent him a $eGift CardAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her replacement request for her defective tireWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyOn February 15, Ms [redacted] placed an order for four-Antares Comfort A215/55R95H Tires for pick up at her local storeThe [redacted] Walmart does not have automotive services and Ms [redacted] advised she was referred to a local automotive shop for tire installationMr [redacted] advised us that one of the Antares Comfort A215/55R95H Tires was defective and blew on her way to workWe immediately, escalated her concerns to the [redacted] Walmart for handlingBecause we do not replace tires, we issued a $refund back onto Mr [redacted] ’s original method of paymentThe [redacted] Walmart has processed a $Gift Card due to the inconvenience and Ms [redacted] has been contacted to go into the store and pick up the promised compensationWe have spoken with Mr [redacted] and she has advised us she is satisfied with the resolutionAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 30, 2015, Ms [redacted] placed an order for a Disney Mater Powered Ride On toyShe later discovered the item was damaged and visited a local store for a replacement, however the item was not availableWe apologize for any inconvenience that this has causedWe have tried to reach Ms [redacted] several times at XXX XXX-XXXX and via email to discuss issue but have been unsuccessfulAs such, Walmart.com considers this matter closed but we encourage Ms [redacted] to contact us directly if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) We were finally able to get in contact with each other after playing phone tagWalmart was willing to replace the ride on this one time as a courtesyThe employee that gave me the incorrect information was not held accountable, but there's not much else I can do about thatI appreciate Walmart's willingness to help me out

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ RE: [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyEarlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricingOnce we became aware of this issue, we took corrective action to investigate and rectify the errorUnfortunately, given the wide discrepancy in pricing, we have canceled ordersPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information) We understand the frustration this has caused Ms [redacted] That is why we have issued her a $egift card so she can purchase the cratesOn June 16, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXXX and left her a messageWe sent Ms [redacted] an email with these details and advised her to contact us if she still needed assistanceWe have not heard back from herIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business has resolved my problem with what I needed Thanks

Initial Business Response / [redacted] (1000, 6, 2015/06/15) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn May 30, 2015, Ms [redacted] placed an order for a $Egift CardWe had a recent issue where Egift cards were not set up correctly and therefore the checkout was also incorrectWhen the order was placed, the payment information was authorized in the amount of $Typically, when an order is not processed, the authorization hold is reversedThe time frame for the hold can vary depending on the bank's policyHowever, since the order was not properly canceled, the authorization may not have been released in a timely mannerAs of 6/10/2015, the order has been canceled and we have faxed a request to the financial provider to release the amount that was authorizedFor the inconvenience, we have issued a $Egift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the fulfillment issues for her ordersWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyOn January 13, Ms [redacted] placed two orders for M&M itemsDue technical error, resulted in some items showing incorrect pricing Once we became aware of this issue, we immediately took corrective action to investigate and rectify the errorMs [redacted] was charged correctly for the items that were fulfilledWalmart cannot confirm the price of an item until after your order is placedPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)In light of this Ms [redacted] has been refunded for both ordersWe have made several attempts to reach Ms [redacted] via phone and email and we have not heard backIn order to provide the best resolution possible, we will need to speak with Ms [redacted] As such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to a cancelled orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr [redacted] placed an order for an Ematic AT103B Digital Converter Box for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the item was out of stock and the order had to be canceledWe do apologize for the inconvenienceWe attempted to reach out to Mr [redacted] to discuss this matter and resolve this for him, however after various attempts at communication via email and telephone, Mr [redacted] did not respondAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off they are liarsI paid for item and they told me it would be available for pick up the next dayThey cancelled order and did not have the decency to contact me about matterWhen I contacted them they said item was not available and they had cancelled my orderI asked if this was standard practice to have a [redacted] pay for an item and then cancel it without even contacting [redacted] There response was that they really didn't give a ***I had ordered another item that evening and when I finally called about this matter I was told a large bunch of garbage and I said I wanted to cancel that order I had placed only a few hours earlierRepcame back and said order could not be cancelled since it had already been shippedI said I paid for this Satevening and you have shipped it out by am Sunday morningI have never received a refund for either purchaseI was also charged an extended warranty fee and when I tried to reply asking how was I going to use a plan on an item that you cancelled? I have had bad dealings with wal mart in the past but this is it for meI want a refund of all monies I paid wal mart plus the warranty fee I was chargedMy next option is going public Final Business Response / [redacted] (4000, 9, 2016/01/11) */ Walmart.com received Mr [redacted] 's additional rebuttal arising from his original Revdex.com complaintMr [redacted] was not charged for the pickup order that was canceled due to out of stockHis payment information was authorized when the order was placed and when the order was canceled, the authorization hold was released and the funds were returned to his accountThe order that was shipped to his local Walmart store has been refunded and we've also issued a refund or the warranty that was emailed to Mr [redacted] We offered Mr [redacted] a $eGift card for the inconvenience which he declinedWalmart.com considers this matter closed Sincerely, [redacted] Walmart.com Final Consumer Response / [redacted] (4200, 11, 2016/01/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told in person and on the phone with wal mart I was not charged and would not be charged for item they cancelled until it was pulledThat was a lieI was charged within minutes of placing the orderI was told on the phone I had not been chargedThat was a lieI was told on the phone I had already been issued a refundThat was a lieI was told on the phone that all I had to do was wait and wal mart would refill that orderI told them not possible that wal mart will still order item when they supposedly have given me a refundSo I was told I had not been charged, then I had been charged, then I had been given a refund, then I had not been given a refundI was then told the other purchase could not be cancelled because even though I had ordered less than one day ago it had already been shipped this being Sunday morningThe woman left a smug answer and attempted to throw a $card to make all betterI have not purchased an item from wal mart since this episode and do not plan on EVER purchasing anything from them againNo wonder they are closing storesThis is the proof

I did hear back from Snap FitnessThey did refund me one of the two monthly payments I requestedThe other they will not refund because it was a verbal agreement and not in writingI understand that there is no proof in a verbal agreement, but that is still terrible customer service to tell customers one thing and go back on their word because they are upset that they were called out on their mistakeI'm guessing I won't get anything back from them from here on out, but I appreciate your time and help in trying to resolve this matter

Final Consumer Response / [redacted] (2000, 11, 2015/12/24) */ After 2+ hours on phone with store, they said that they don't provide a shipping labelI then emailed walmart.com, and they told me to print a label that you would print if you wanted to return the itemI tried that, and submitted the rebate Hope it's sufficient! For now, you can close this caseThanks!

Initial Business Response / [redacted] (1000, 8, 2016/01/13) */ Walmart [redacted] received a Revdex.com***plaint from Mr [redacted] in regards to his recent orderWe thank you for the opportunity to address Mr [redacted] concerns and appreciate the time he has taken to provide us with his feedback and***ments After Walmart [redacted] received Mr [redacted] plaint, we reviewed his account and order historyDue to an error on the site, Unfortunately, due to an error on the site, the item Mr [redacted] thought he was ordering and what was advertised was not the item he receivedWe were able to get the item he wanted directly from the manufacturer and updated the site to reflect accurate informationAs such, Walmart [redacted] considers this matter closed Again, we thank Mr [redacted] for his feedback and***mentsIf either of you have any further questions or***ments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart***

I will address each of the claims made by [redacted] ***.1) Security - Snap Fitness Cottage Grove is committed to secure and safe environment The front door was left open by accident The manager expecting prospects to come in for an appointment left the door open so the person wouldn't have to stand outside Upon leaving the manager did not lock the door The manager has been instructed that under no circumstances should the door be unlocked 2) The floors are mopped every day and the bathrooms are cleaned twice a day Everything is checked and loaded up as needed daily The reader needs to understand that this one of the most busiest 24/gyms in the city Care is taken in cleaning, however, the gym is only manned for hours out of the day It doesn't take much for member(s) to make a mess in the bathroom after it has been cleaned; 3) There were two treadmills that were down for nearly a month - both the units were under warranty and we were waiting for Cybex to send the part and install; 4) The temp in the gym is set at and the group fitness studio is set at - there was a day when the manager turned the heat up to warm the gym up and forgot to turn it down; 5) The overhead fans are on a switch and are not broken I can't answer who is swearing We do not condone such language; 6) Since the member in the complaint comes in between 4-am each day I'm not sure how she can say that the manager in never onsite - the staffed hours are 8-and 4-daily Mon-Thu and 10-on Saturdays We also have a cleaning person come in at night to clean the bathrooms, floors and carpet 7) the front bench which had been used for over years was replaced by a large wooden bench that provides the members with a comfortable seat to for doing their shoes Between the time the old bench was discarded and new bench came the gym had chairs that were available for members to do their shoes.Thanks,Mike [redacted] Owner

Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyOn September 19, 2015, Ms [redacted] placed an order for a TV for same day pickup at a local Walmart storeThe store she selected did not have the TV in stockIf an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original locationIf the item is sent from a distribution center, a new order is createdIn this case, we had to create a new orderWe apologize for any confusion regarding the new order and the follorder that was placed at the storeWe reviewed our records and processed the refund, as requestedFor the inconvenience, we also issued a $eGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her refund requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyWe processed the refund as requestedMs [redacted] advised us that this resolved her concernsAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart contacted me and we resolved the complaint to my satisfactionThanks to the Revdex.com for handling this for me! Great job! Complaint Response Date bumped because: Holiday

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***’ concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr***’ complaint, we reviewed his account and order historyOn April 28, 2017, Mr [redacted] placed an order for an item on our site, with the impression that the item was a laptop computerThe item was a reference book titled “Laptop.” We sincerely apologize for any inconvenience, and we are working with the appropriate teams to update the item listing for more clarityWe spoke with Mr [redacted] on May 5, and processed a full refundWe advised Mr [redacted] to donate or dispose of the book he receivedAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding not having options to choose The Need for Speed game and her request for a blue wireless controller for the Xbox One Console BundleWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have contacted Ms [redacted] and advised her that the only wireless Xbox One Controller that we have is Black, no other colors availableThe other Xbox One Controllers that have an assortment of colors are wiredWe also advised Ms [redacted] that the reason she did not have the option to add Need for Speed Rivals Complete Edition to her bundle was because the item is Out of StockCurrently we have units available and the site has been updated to reflect the inventoryFor a one-time courtesy we have processed a complimentary order for the Need for Speed Rivals Complete Edition and XBox One Wireless Controller (Black) for Ms***' satisfactionWe have made several attempts to contact Ms [redacted] and we have not heard backAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I consider this matter well handled and resolvedI appreciate the swift response from Walmart.com and Victoria's excellent handling in this matter

Initial Business Response / [redacted] (1000, 10, 2015/07/23) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn June 29, 2015, Ms [redacted] purchased a Intex 18' x 48" Easy Set Swimming Pool and and the expected delivery date was July 7, Our records show that the item was shipped out on July 1, The order was delayed because the item was back hauledInstead of it shipping from our Distribution center straight to the store; it was actually shipped from our Warehouse, to the Distribution center, and then to the storeThis causes an extreme delay in the shipping timeOur [redacted] service team has issued her 10% off her orderA refund check in the amount of $has been mailed to herFor the inconvenience, we have issued a $Egift Card to Ms [redacted] Additionally, we have escalated all coaching opportunities to the appropriate team to review and addressAs such, Walmart considers this matter closed Again, we thank Ms [redacted] or her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your responseI appreciate the gestures and I am happy to see you have made an effort to remedy this situationI am a reasonable person and understand that things happen and sometimes items are delayedThe main reason for my frustration was the lack of communication from your companyI would hope that this is not always the case and that you have made every effort to insure this doesn't happen to additional customers

Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr***'s order was cancelled due to a processing error with his Paypal accountThe item is no longer on sale and is back to its original priceAs a courtesy, we sent Mr [redacted] the price difference on an eGift cardWe have tried to contact Mr [redacted] but have been unable to reach him via phone and emailAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received ***’s additional rebuttal arising from his original Revdex.com complaint Our records show that the return label was emailed to ***’s email addressed associated with his Walmart.com accountWe have checked the order and see that [redacted] has not signed the return agreement as well, so the refund that was reprocessed cancelled againAs a courtesy, we have reprocessed the refund and [redacted] doesn’t need to return the itemThe refund will process back to the original form of payment within 3-business daysIn light of the events, Walmart considers this matter closedIf either of you have any further questions or comments, please feel free to contact usSincerely, [redacted] Walmart.com