Snap Fitness

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyMs***'s order was from BabyHaven, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyWe notified the BabyHaven support team about Ms***'s concernsBecause Ms [redacted] was outside of BabyHaven's day refund window, we issued a refund for the order as a one-time courtesyAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 15, 2015/11/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his request to receive the missing items of his orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have contacted Mr [redacted] and advised him that the advertisement for the Ozark Trail Folding Chair, Mesh Sling Chair-Orange, 4-Pack was on our site listed incorrectly, this has now been correctedMr [redacted] ordered 2- Ozark Trail Folding Chair, Mesh Sling Chair-Orange, 4-Pack and received chairs and is requesting the additional to complete his orderBecause of the incorrect advertisement issue we are not able to fulfill the rest of this orderWe have processed a refund in the amount of $and Mr [redacted] can keep the items he receivedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) They issued a refund

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOn November 27, 2015, Ms [redacted] placed an order for an Apple TV for same day pick upThere was a delay in processing the payments for pick up today orders and by the time the payment processed the item was out of stock and therefore cancelledWe contacted Ms [redacted] and advised her of this and issued a $Egift Card to cover the difference of the Apple TV, so she can replace the order with the same price she initially purchased it forAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/26) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his cancelled orders for the the iBUYPOWER Raidmax Horus Gaming ChassisWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and we advised that our research shows that the iBUYPOWER Raidmax Horus Gaming Chassis Walmart#XXXXXXXXX is not a stand-alone item, and cannot be purchased by itselfThis item can only be purchased within a bundleWe have taken steps to have this item removed from our website as a stand-alone itemFor all of the inconvenience we have issued Mr [redacted] a $eGift cardAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/30) */ I was contacted via phone on 7/22/by a polite Walmart.com [redacted] service representative who after listening to my issue and looking into my order history she said she would get back to Me within business hoursOn 7/25/at 12:44am I received an email apologizing and saying that the item was not intended to be sold alone but in bundles and that they are working to remove it from walmart.comI was offered a $gift card for the inconvenience which I have accepted but will use in-store since I am weary of walmart.com when it comes to computer components at this time

Initial Business Response / [redacted] (1000, 15, 2015/09/25) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding a basketball hoop system she recently ordered for store pickupWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyWe contacted her on September 23, to apologize for the inconvenience and have forwarded her feedback regarding her store experience to the appropriate departments for reviewWe issued a $refund for the price difference and as a gesture of goodwill, we sent her an eGift Card in the amount of $Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Complaint: [redacted] I am rejecting this response because: I want WalMart.com to stand good the original purchase I madeThe error made was not on my part and due to their negligence I was very inconveniencedIf a multi billion dollar corporation cannot make good on a measly couple hundred dollar mistake that they admitted was their fault then that speaks very poorly of the companies integritySatisfaction will be made when I receive a Barnett Jackal crossbow package for $At this point they have caused me enough frustration that the said product should be provided at no cost to me to to show that the corporation maintains some level of integrityI've made 100's of purchases online with this company, if this matter is not resolved not only am I done doing business with said company but will do my best to let everyone else know of their poor business practices and lack of integrity.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her request to be refundedWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyOur records indicate that an order was placed on June 30, in the amount of $The order was cancelled the same day and while the amount was authorized, the funds were not collectedMs [redacted] made an in-store purchase on June 29, in the amount of $This purchase is not associated with the cancelled Walmart.com orderOn July 8, 2015, Ms [redacted] disputed the charges with her bank and was refunded in the amount of $Ms [redacted] 's local store also refunded her $while the dispute was being investigatedWhen the investigation by her bank was completed, it was found that both charges were legitimateOn July 10, both amounts were recharged to Ms [redacted] 's accountMs [redacted] has been advised to reach out to her financial institution for clarificationAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for returned itemsWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms***' complaint, we reviewed her Walmart.com account and order history In July 2017, Ms [redacted] placed three separate orders for the Alera Wood Folding Table, Rectangular, 72w x 3/4d x 29h, Walnut,

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Walmart.com received a Revdex.com complaint from [redacted] regarding his accountWe thank you for the opportunity to address Mr**'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr **'s complaint, we reviewed his Walmart.com account and order historyOn August 3, 2015, Mr [redacted] placed an order for phone cardsThe order did not pass [redacted] finance checking and the order was cancelledWe have contacted our billing team and they have made adjustments in his account, so he can place ordersWe have tried contacting Mr [redacted] via email at [redacted] @yahoo.com and via phone at XXX XXX-XXXX, but we have not heard back from himAs such, Walmart.com considers this matter closed, but Mr [redacted] can contact us directly if he needs further assistance Again, we thank Mr [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/06/26) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his refund or replacement request for the 700c Mongoose Detain Men's Urban BikeWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyWe have made several attempts to reach Mr [redacted] and we have not heard backIn order to provide the best resolution possible we will need to speak with himAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/24) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her experience calling our call centerWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe pulled the calls Ms [redacted] placed to our [redacted] Service line and listened to the calls to identify the agents she spoke toWe followed up with their management team and addressed the coaching opportunitiesWe apologized to Ms [redacted] for her recent experienceAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Revdex.com:Thank you very much for your helpingI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr [redacted] ’s complaint, we reviewed his Walmart.com account and order historyOn July 8, Mr [redacted] placed an order for an Evenflo Big Kid Sport High Back Booster Seat for day pick up at his local storeDue to a discrepancy with inventory we were not able to fill this order We apologize for any inconvenience that this causedOn July 11, 2017, we contacted Mr [redacted] , explained why his order could not be fulfilled and agreed to honor the original price on his new orderAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her late to arrive order and discount requestWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOn March 31, Ms [redacted] placed an order for home deliveryWhen Ms [redacted] placed her order we promised the delivery date of April 4, Ms [redacted] order did not arrive until April 5, because the carrier did not pick up the order from our Fulfillment Center on timeWe have spoken with Ms [redacted] regarding her complaint and apologized for any inconvenience this delay causedWe have discounted her order $ As such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] ' complaint, we reviewed her Walmart.com account and order historyOur records show that Ms [redacted] placed an order on 4/07/for a patio setThe seating set was delivered to her new address as we were able to change the address, however, the bench and umbrella were sent to the old addressWe have issued a refund for the umbrella and bench to Ms [redacted] ' original form of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Walmart.com refunded the monies for the items that were not deliveredThank you for all your assistance

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and order historyDue to a technical error, the iPad [redacted] purchased was showing incorrect detailsOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the error Unfortunately, we were unable to fulfil the order and it had to be canceled Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)We spoke with [redacted] on November 28, and explained why the order was cancelledFor her difficulty, we offered a $eGift Card, which [redacted] declinedAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, *** Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her return requestWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] 's complaint, we reviewed her account and order historyWe have arranged for a pickup of the damaged swing set through Seko, a freight carrierSeko has contacted Ms [redacted] and an appointment was scheduled for December 2, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

YET YOU KEEP REPEATING YOURSELF AS OPPOSED TO TAKING RESPONSIBILITY FOR MY ORDER NOT GETTING TO ME ON 2/WHICH WAS THE DATE OF DELIVERYTHAT IS A WALMART ISSUE THAT YOU ALL ARE NOT PROCESSING ORDERING FOR NEXT DAY SHIPMENTS O TIMEOWN IT!!!!!!!!!!! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your assistance in this matter.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/07/01) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOur records indicate that on May 1, 2015, an order was placed on Ms***'s accountAn order confirmation was sent to the email address on fileOn June 1, 2015, Ms [redacted] notified us of the unauthorized charge and her account was closed at that timeAll of the items that were ordered were shipped and delivered before we were notified of the chargeAs such, Ms [redacted] will need to dispute the charge with her Financial InstitutionWe have tried contacting Ms [redacted] via phone at XXX XXX-XXXX on June 23, and June 29, 2015, but have not heard back from herAs such, Walmart.com considers this matter closed If either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/02) */ The business in Question has returned my funds Yesterday, Siskiyou Credit Union REFUNDED the $that was wrongfully deducted from my Checking account supposedly by Walmart.com At this point, it appears that I will NOT require any Additional Assistance in this matter Personally, this was a learning experience for meI live in the Mountains and I depend greatly on Walmart.com and Amazon;com to be able to LIVE my daily LIFEALL of a SUDDEN the moment I reported something was amiss to them, my accounts with them were closed withholding all my purchasing information, from MeI can no longer check any of my previous purchases, basically I have to start over from ScratchI always thought the Buyer was protected? In this situation, it seemed that I was out of control, all these bad things happening, yet I did nothing wrong? Even tho I think I am Ok? THANK HEAVENS for the Revdex.com Sincerely, [redacted] ***