Snap Fitness

Complaint: [redacted] I am rejecting this response because: I had received an email pertaining to this request but not a voicemailI responded to the email receivedI was out of town due to a death in my family and do not appreciate after one email the request was considered closed.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 10, 2015/10/09) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent Walmart.com orderWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe are very sorry to hear about her poor experience with our [redacted] service agents and have ensured that all coaching opportunities were addressedFor the inconvenience, we sent Ms [redacted] a $eGift Card that can be used online or in the storeAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: I would like to thank the escalations representative at Walmart for both her quick response and resolution of all issues presentedHowever I fully reject one portion of her formal responseShe advised that I did not qualify for the promotion and that the Revdex.com resolution was done as a "one time courtesy" to the consumerThis is absolutely falseThe Walmart Corporation can admit no wrong doingInstead they put error or blame on the consumer in an effort to protect themselvesI have complete and thorough screen captures of the promotion I enrolled inI was qualified and met all required actions to receive the promotionIf necessary I can provide this documentation and prove beyond doubt that the error lies with WalmartI refuse to accept a resolution in which Walmart presents themselves as the "good guy" that simply appeases an angry customerThis narrative is a lie and I fully reject it.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her order placement issues for the BouncePro 14' Trampoline with Flex Enclosure during our event dayWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms [redacted] and we have not heard backIn order to resolve her issue we will need to speak with herAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 6, 2015/12/15) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to a video game orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 27, 2015, Mr [redacted] placed an order for FIFA and Madden video games for same day pick up at his local Walmart storeWhen the store went to fulfill the order, the items were out of stock and the order had to be canceledWe do apologize for the inconvenience this caused Mr [redacted] We advised Mr [redacted] to place a new order for both games and as a courtesy, we would adjust the order to reflect the original sale priceMr [redacted] placed a new order and his order was adjusted as promisedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding her accountWe thank you for the opportunity to address [redacted] ***sconcerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received [redacted] complaint, we reviewed her account and order historyOn July 29, 2017, an unauthorized order was placed using a credit card that was stored on [redacted] *** Walmart.com accountWe have advised [redacted] *** that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeAs such, a refund for the order will not be issuedFor more details, [redacted] was advised to submit a police report and identity theft affidavit Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaintWalmart.com was unable to find [redacted] Walmart account based on the information that was provided on the original Revdex.com complaintIn this rebuttal [redacted] sent a copy of the chat session she had with Walmart.com and we were able to find [redacted] account based on information provided on that chat sessionOn June 15, 2017, [redacted] ordered AT&T PREPAID ZTE for home deliveryAT&T gave [redacted] a SIM card and advised that all she needed to do was put the SIM card in the phoneOnce [redacted] did AT&T closed her accountAT&T informed [redacted] that the phone she was sold was stolen because it wasn’t “scanned”We want to communicate with AT&T to find out what the issue is so we can resolve it for [redacted] ***, however Walmart.com does not have the security information to be able to access [redacted] AT&T accountAs [redacted] does not have a phone available we emailed [redacted] to go her local AT&T store and have them call us so we can find out how we can work with AT&T to resolve this issueIn the meantime, we have refunded [redacted] for the order and sent her a $Walmart eGift card for the inconvenienceAlthough Walmart.com has refunded the order and considers this matter closed at this time, Walmart will continue to work with [redacted] and AT&T to get the issue resolvedIf either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

Walmart.com received Mr [redacted] ’s additional rebuttal arising from his original Revdex.com complaintWe have reviewed the correspondences he had with our customer support team and have escalated of the coaching opportunities, so those can be addressedWe are very sorry for the experience Mr [redacted] hadWe have contacted Mr [redacted] and provided our contact information, so we can further discuss his concerns, but we have not heard back from himIn light of these events, we consider this matter closedIf either of you have any further questions or comments, please feel free to contact usSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding a transaction on our siteWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] ’s complaint, we reviewed her account and order historyMs [redacted] has advised that an unauthorized transaction was made on Walmart.com using her debit cardShe states that she contacted our customer service team and was advised that the transaction had been cancelled, but that she has since been charged for the orderWe sincerely apologize for any incorrect information she was givenWe would ask that Ms [redacted] dispute any unauthorized transactions with her financial institution for fraudWe have attempted to get in touch with Ms [redacted] but have not yet been able to speak with herWe invite her contact us directly to discuss this matter further Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his canceled ordersWe thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and commentsAfter we received [redacted] complaint, we reviewed his Walmart.com account and order historyWe contacted [redacted] and advised that due to his return history, his account has been closed As such, any future orders will be canceledAgain, we for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Complaint: [redacted] I am rejecting this response because: I placed orders on a national advertised price on Black FridayBecause walmart canceled the order several days later I was not able to get any other Black Friday sales for these itemsand I sold the current item I was replacing for cheep because I got a great dealI told them that I do not agree to the $gift card and I want my orders shipped or to extend the Black Friday sales on other items and they refused and I no longer have a patio table.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 12, 2015/10/27) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an unauthorized chargeWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***' complaint, we reviewed her account and order historyWe have advised Ms [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureCustomers are responsible for keeping their account login information safeHowever, as a one-time courtesy, we sent Ms [redacted] a Gift Card in the amount of $As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/10/30) */ From: [redacted] _***(mailto: [redacted] @yahoo.com) Sent: Thursday, October 29, XXXX X:XX AM To: [redacted] Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX) Good morning, I have received my gift card from WalmartThank you so much for handling my case Sincerely, [redacted]

Walmart.com received [redacted] additional rebuttal arising from his original [redacted] complaint [redacted] has been advised that his order was cancelled due to his bank denying the chargeWe do not retry orders to processOnce an order is denied, the order is cancelledIn light of these events, Walmart.com considers this matter closed at this timeIf either of you have any further questions or comments, please feel free to contact usSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with her recent orderWe thank you for the opportunity to address Ms [redacted] ’ concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] ’ complaint, we reviewed her account and order historyWe have confirmed that the sofa from Ms [redacted] ’ order checked in to our returns center, but due to an error while processing the return, a refund was not issuedWe deeply apologize for the inconvenience that this causedA full refund was processed on June 29, We called Ms [redacted] and advised her that this refund will reflect on her original form of payment in 3-business daysAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Complaint: [redacted] I am rejecting this response because: No further contact was made to answer any of these issues I left messageSincerely, [redacted]

Sept Walmart order number [redacted] Received by Fed x in separate shipmentsThe last piece was broken table which arrived sept by Fed xFed x tracking number for whole shipment was [redacted] This information on my Walmart account site Thank you Sent from my iPhone

Complaint: [redacted] I am rejecting this response because of the same reasons for which I previously rejected their response as outlined below Walmart twice admitted to mistakes and instead of taking the minimal requested action to resolve their issue, continues to state they will do nothing and requests I accept that as a resolution On recorded conversations with Walmart help desk and executive escalation team members, Walmart admitted it was their fault their website allowed me to place a pre-order quantity greater than one unit Walmart further admitted that when the issue was identified, my order should not have been cancelled, but should be reduced to the maximum quantity allowed and that Walmart should fulfill an order of one unit for my pre-order I made a reasonable request for Walmart to fulfill an order for one unit, and Walmart had ample opportunity to do so (i.eseven days before the product release) After two weeks of communication with Walmart to address this issue, and with no evidence provided that Walmart took any action to address this request, I was informed by Walmart that “we reserve the right to refuse or cancel an order for any reason” and that they would not honor my pre-order for one unit Even after twice admitting they made mistakes, Walmart justified their refusal to resolve their mistakes by referencing a policy which ensures they have no liability for failing to honor any order placed on their website Walmart should not be allowed to solicit business and drive customer to their website with promises of fulfilling pre-orders for a product, and then be allowed to refuse to honor the sale “for any reason” they chooseIt was well within Walmart’s means to reserve one unit of the product I ordered and make it available to me on the day it was released, but Walmart knowingly and purposely chose not to do soSince Walmart twice admitted they were at fault, had the ability and ample time to resolve their mistake, and ultimately chose to take no action to do so, Walmart should incur repercussions commensurate with the fact they failed to resolve their admitted mistakes Kevin Cummings

Walmart.com received [redacted] additional rebuttal arising from her original Revdex.com complaintWalmart.com reserves the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information per our terms of use that [redacted] agreed to when she signed up for a Walmart.com accountAs advised previously, we did escalate the item price to the store [redacted] has provided and they have confirmed that item number for the Lenovo Tab is not on file currently or at the time [redacted] saw the availability onlineWhile the store manager has final discretion as to whether to honor the price or order, it is not our policy to honor pricing or typographical errors on our siteThe ad has already been updated on the site previously and is no longer showing available at [redacted] local storesAt this time, we have nothing further to addIn light of these events, we consider this matter closedIf either of you have any further questions or comments, please feel free to contact usSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/11/12) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***'s complaint, we reviewed his Walmart.com account and order historyMr***'s order was from Shop247, one of Walmart.com's Marketplace RetailersWhen products are ordered from a Marketplace Retailer, returns, exchanges and billing concerns are handled through the specific retailerPlease note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace RetailerAdditionally, the product description includes the specific Retailer's Shipping and Return PolicyAs a one-time courtesy, we have processed a refund for the shipping fee Mr [redacted] was chargedIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/11/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with responseThanks to the Revdex.com

Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his refund request We thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received Mr***’s complaint, we reviewed his account and order historyDue to a system issue, Mr***’s refund was not processed properlyWe have refunded Mr [redacted] in full as of June 1, We attempted contact Mr [redacted] via telephone and email but have not received a responseWalmart.com has issued a $eGift card to Mr [redacted] for his difficulty As such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com