Snap Fitness

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr***’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr***’s complaint, we reviewed his Walmart.com account and order historyMr***’s order was from CoverOn, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the CoverOn’s support team about Mr***’s concerns and his request to be refunded due to non-receipt of his orderOn January 16, 2017, we contacted Mr [redacted] via email and advised the full refund had been issuedThe refund would post to his original method of payment within 3- business daysIn light of this, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] ** Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***‘s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms***‘s complaint, we reviewed her account and order historyOn March 3, Ms [redacted] discovered and confirmed unauthorized chargesThis order was from AMI Ventures Inc, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return PolicyMs [redacted] has been advised to a dispute/chargeback with her financial institution as Walmart.com does not issue refunds for unauthorized ordersAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, ***Walmart.com

Initial Business Response / [redacted] (1000, 10, 2016/02/12) */ Proposed response for: [redacted] Order number: [redacted] RESPONSE: Walmart.com received a Revdex.com complaint from ** [redacted] regarding her recent orderWe thank you for the opportunity to address ***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received ***'s complaint, we reviewed her Walmart.com account and order historyOn January 19, 2016, ** [redacted] placed an order for Adana Area Rugs and paid for the items at her local Walmart storeThe order was delayed in transit and ** [redacted] requested to cancel the orderAt that point she should have been provided the option to pick up her refund at any Walmart store or receive a check by mailWe are very sorry for the difficulty she experienced in receiving her refundWe have partnered with her local store in order to have ** [redacted] refundedFor her inconvenience, ** [redacted] was offered a $eGift card, which she declinedAs such, Walmart.com considers this matter closed Again, we thank ** [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/02/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the conclusion to this case however it never should have taken Wal Mart almost weeks to issue a simple refundThe incompetence displayed by this company is simply astounding to meBeing made to feel that I was inconveniencing them and being made to feel like I was lying about whether or not I had received the refund, which is what happened at store ***As such, I will never spend another dime at Wal MartI am letting everyone know about the awful experience I had trying to get a refund and also at store ***

Complaint: [redacted] I am rejecting this response because: I did not get cash back to my credit card as I requestedThe frames are the exact same product"One time courtesy" is an unnecessary, diminishing statement towards me after all of the problems this situation has causedA retailer unaware of their own merchandise, with in store staff ignorant of the process required to resolve online transactions is unacceptable A company which requires an "Escalation Support Specialist" already knows there is a problem with their customer serviceI told the Specialist that I will not be shopping at Walmart ever againI'm not satisfiedI've never liked Walmart; I only shopped with them to capitalize on inexpensive frames I needed to show work at an art fair, and it was a one time disaster Walmart has failed to satisfy meI used my store credit to make a grocery purchase to show that I have absolutely no interest in their products, or doing business with them any longer Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding a recent orderWe thank you for the opportunity to address Mr***' concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr***' complaint, we reviewed his Walmart.com account and order historyWe were not able to locate any online orders using Mr***' address, phone numbers, or emailNo attachments were attached to the case with any order detailsWe contacted Mr [redacted] requesting for the order number, however, we have not heard back from himAs such, Walmart.com considers this matter closed, but Mr [redacted] can contact us directly to resolve this matter Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) My complaint has nothing to do with an order and if they had seriously read my complaint they would know thisI believe this agency purposely withheld processing my refund as a retaliatory act

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and order history [redacted] order was from Yahee Technologies Corporation, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy We notified the Yahee Technologies Corporation support team about [redacted] concerns [redacted] has advised that the Ergonomic Series High Back office chair that she purchased broke within about a week of useWe sincerely apologize for any inconvenience this has causedOn March 14, 2017, we issued a full refund of the order, and advised that [redacted] may dispose of the damaged chairIn light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms [redacted] complaint, we reviewed her account and order historyWe issued a replacement order and arranged for a freight carrier to pick up Ms [redacted] damaged swing setIn addition, we have reviewed Ms [redacted] correspondence with our Customer Service team and addressed all coaching opportunitiesAs compensation for the issues surrounding her order, we have sent Ms [redacted] a $eGift cardAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his request to be unsubscribed to sales and promotional emailsWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr.***'s complaint, we reviewed his Walmart.com account and order historyWe have spoken with Mr [redacted] and advised him that he has been removed from all marketing emails except surveys as requestedAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn November 26, 2015, Ms [redacted] placed an order which was cancelledWe have escalated this over to our billing team to review the cancellationIn June 2015, there was an unauthorized order associated with Ms***'s accountThat account was closed and Ms [redacted] created a new accountOur billing team had reset Ms***'s account, but because the new account created was under the same email address, the order cancelledWe contacted Ms [redacted] and advised her that Walmart was not comprised and provided her with recommendations on preventing her account and personal information from being compromised in the futureWe understand that Ms [redacted] has her concerns about placing new ordersOur billing team has cleaned up her account so she can replace the orderMs [redacted] advised that she has purchased the items elsewhereFor the inconvenience, we have issued a $EGift CardAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order historyOn November 15, 2015, Mr [redacted] placed an order for a Boost LG Smartphone, to be picked up at a local store by his daughterHe received an email stating the item was ready for pick upHowever, when they arrived at the store, the order could not be locatedTypically, when this happens a refund is issued for the orderUnfortunately, due to a mix up in the store this did not happenThis has been escalated for coaching opportunities to the appropriate teams to review and address and Mr [redacted] has been issued a full refundAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] B Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn fact, it was more than I asked for as I only wanted the original order price honored.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 11, 2016/03/10) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to a gift card he was trying to purchaseWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] 's complaint, we reviewed his account and order historyOur records indicate Mr [redacted] 's orders were cancelled because they did not pass [redacted] security checksMr [redacted] 's account has been reviewed and the appropriate adjustments have been made in order to allow him to place successful ordersTo help minimize problems in the future, we recommend placing orders from the same Walmart.com account and deviceFor the inconvenience, we have sent Mr [redacted] a $eGift card that can be used online or in the storeAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund requestWe thank you for the opportunity to address Mr***’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms***’s complaint, we reviewed her Walmart.com account and order historyWe have spoken with Ms [redacted] and she advised us that on December 8, she placed an order for an iBUYPOWER Phantom Gamer Desktop PC and it did not arrive by Christmas as promisedMs [redacted] was given an adjustment in the amount of $and a $eGift card due to the delay and inconvenience she experiencedThis order was cancelledOn December 30, Ms [redacted] placed a new order for the same item, and she received poor customer serviceWhen we spoke with Ms [redacted] we advised her that the iBUYPOWER Phantom Gamer Desktop PC is a made-to-order item and requires more time to build and processMs***’s first order was adjusted $To honor her original adjustments customer service only adjusted her new order $We have refunded the additional $difference of adjustments and an additional $as a one-time courtesy for the inconvenience and poor customer service she receivedMs***’s order is scheduled to arrive on tomorrow, January 10, As such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] *.Walmart.com

Complaint: [redacted] I am rejecting this response because: Walmart did not do a authorization releaseThe customer rep told me they don't do thatThe day the rep called my bank had already released the hold because it was on hold too longThe hold was about a week long.Sincerely, [redacted]

Walmart.com received a Revdex.com complaint from Mr [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received Mr [redacted] ’s complaint, we reviewed his Walmart.com account and order historyOn April 9, 2017, Mr [redacted] placed an order for Antares Tire’sMr [redacted] received the tires and had the tires installed at his local WalmartAfter the installation, Mr [redacted] noticed a problem with one of the tiresHe returned to the store and was advised there was a defect in the tireA replacement tire was issued, however Mr [redacted] is concerned the remaining tires may have the same defectWe are truly sorry to hear about the difficulties he has experienced with these tiresWe have coordinated with our store team to have the tires inspected On May 31, 2017, we contacted Mr [redacted] and advised him of the arrangementAs such, Walmart.com considers this matter closed.Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] * Walmart.com

Final Consumer Response / [redacted] (2000, 11, 2015/11/18) */ Please close the caseWalmart has provided a refund for the order

Final Consumer Response / [redacted] (2000, 12, 2016/01/08) */ Walmart.com refunded moneyIn my account January 8, Case can be closed

Initial Business Response / [redacted] (1000, 10, 2015/11/30) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to a refund requestWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr [redacted] was refunded for the order on October 15, We called Mr [redacted] and confirmed receipt of refund and apologized for the delayAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am refunded

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn May 31, 2015, Ms [redacted] placed an order for $Egift CardWe had a recent issue where Egift cards were not set up correctly and therefore the checkout was also incorrectThis issue affected the processing of the order as wellAll affected orders have been cancelled and the issue has been fixedFor the inconvenience, we have issued two $Egift CardsWe have tried to contact Ms [redacted] via phone at XXX-XXX-XXXX and via email at [redacted] @hotmail.com, but have not heard back from herAs such, Walmart.com considers this matter closed, but Ms [redacted] can contact us directly if she has any questions Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her refund request for a Nextbook TabletWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have made several attempts to reach Ms [redacted] via phone and email to obtain more information and have not heard backIn order to provide the best resolution possible, we will need to speak with Ms [redacted] As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com