Snap Fitness

Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***’s concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received Ms***’s complaint, we reviewed her account and order historyOn July 21, 2017, Ms [redacted] placed a preorder for the Super Nintendo Classic EditionUnfortunately, due to a technical glitch, this item was made available on our website by mistake ahead of the official release date, and so we have had to cancel her orderWe sincerely apologize for the inconvenience that this has causedWe would have liked to honor the preorders, but unfortunately, we are unable to offer this option as the console is not available yet and the number of units to be received have not yet been determinedThe best advice we can offer is to continue to check the site for updatesAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usSincerely, Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] **regarding his recent orderWe thank you for the opportunity to address Mr [redacted] ’s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr [redacted] ’s complaint, we reviewed his Walmart.com account and order historyOn June 24, 2017, Mr [redacted] placed an order for a Refurbished VIZIO SmartCast 65" Class E-Series - 4K Ultra HD, Smart, LED Home Theater Display TV to have shipped to his local storeThe item was delayed and arrived to the store for pick up after the expected delivery dateDue to this delay, our customer support team issued a discount of $Our records show that Mr [redacted] paid for his order using the Pay In Person option and paid at his local storeWhen a refund is processed for a Pay In Person order, the customer will need to visit a Walmart store to retrieve their refundOur records show that the $was revived Our records show that the order was fully refunded by the store, but was not refunded properlyWe do apologize for the inconvenience this has caused Mr [redacted] Our billing team has processed a refund in the form of a check to Mr [redacted] ’s home addressThe refund amount is $The check was processed on July 7, As such, Walmart.com considers this matter closed, but Mr [redacted] can contact us if he needs further assistanceAgain, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely, [redacted] Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not quite satisfactory to me but I will accept itSincerely, [redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After Walmart.com received [redacted] complaint, we reviewed her account and order history [redacted] order was from TechRabbit, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the TechRabbit support team about [redacted] concerns and they advised that due to a technical error, the Apple iPad [redacted] purchased was showing incorrect details on our siteOnce we became aware of this issue, we immediately took corrective action to investigate and rectify the errorUnfortunately, due to the error, a full refund had to be issued as TechRabbit could not fulfill the order as requestedPlease note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)On November 23, 2016, we contacted [redacted] directly and explained that a refund had been issued [redacted] may keep or donate the item she received in errorBut, for her inconvenience, we have issued her a $eGift CardIn light of this, Walmart.com considers this matter closedAgain, we thank [redacted] for his/her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, *** Walmart.com

Initial Business Response / [redacted] (1000, 9, 2015/07/02) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding the Canwood Whistler Junior Loft Bed, Cherry purchased on order#XXXXXXXXXXXXXWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyAll bundles may consist of optional component items that are available at additional pricingWhen Ms [redacted] placed the order for the Canwood Whistler Junior Loft Bed the optional items: desk (+89.98) bookcase (+89.98) and chest(+125.54) were not availableThe bundle components were discontinued by the ManufacturerWe have explained this to Ms [redacted] and she requested to be refundedWe refunded Ms [redacted] $on June 16, This order has been picked up on July 2, As such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com

Initial Business Response / [redacted] (1000, 8, 2015/09/25) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding unauthorized purchases on her accountWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyOur records indicate there were two unauthorized orders placed on Ms***'s accountShe was only aware of one of these transactions and was able to cancel it prior to shippingThe other order was successfully processedBecause Ms [redacted] advised that she was unaware of this second order, we have issued a full refund in the amount of $as a one-time courtesyAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] T Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/29) */ From: [redacted] A (mailto: [redacted] @gmail.com) Sent: Tuesday, September 29, XXXX X:XX PM To: [redacted] Subject: RE: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX) Sorry for a typoYou can close MY case! On Sep 29, XXXX X:XX PM, " [redacted] A" wrote: [redacted] , I have finally gotten my credit from WalmartIt posted to my account in the last hours Since this seems to be resolved now, you can close [redacted] caseThank you very much for your help and supportI hope I never have to do this again Thanks again Sincerely, [redacted] ***

Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint[redacted] wants Walmart.com to hold a Nintendo SNES system for him as he feels that is was Walmart.com’s error in putting the pre-order on the websiteAs much as we would like to accommodate [redacted] Walmart.com does not have rainchecks, nor a system in place to hold inventoryWe have made several attempts to reach [redacted] and we have not heard backWalmart.com considers this matter closed at this timeHowever, if either of you have any further questions or comments please feel free to contact us Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent orderWe thank you for the opportunity to address Mr [redacted] 's concerns and appreciate the time he has taken to provide us with his feedback and comments After we received Mr [redacted] 's complaint, we reviewed his Walmart.com account and order history On December 3, 2016, Mr [redacted] placed an order for an Infinity 693.11I W Max Power 6" x 9" 3-Way Ohm Stereo Car Coaxial SpeakersOur records show that the order was from HappEshopper, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return PolicyWe do apologize that Mr [redacted] didn’t receive his order We notified HappEshopper's support team about Mr [redacted] 's concerns and have asked them for an update on the status of Mr [redacted] 's order, but have not heard back from themOn January 18, 2017, we contacted Mr [redacted] directly and explained that we have refunded him in full in the amount of $as a courtesyThe refund will post back onto his original form of paymentFor the inconvenience, we have sent him a $Walmart eGift cardIn light of this, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] * Walmart.com

Initial Business Response / [redacted] (1000, 10, 2015/09/13) */ Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyOn September 5, 2015, Ms [redacted] placed an order for a $Walmart eGift CardWe contacted Ms [redacted] and advised that eDelivery items can filter into the spam folder instead of the inboxOur records show that our [redacted] service team has used the $eGift Card Ms [redacted] purchased and placed a new order for a $gift card to be shipped to her homeAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] L Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her recent orderWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***'s complaint, we reviewed her Walmart.com account and order historyOn September 24, 2015, four unauthorized orders totaling $were placed using the gift cards that were stored on Ms***'s Walmart.com accountWe have advised Ms [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the futureA $physical gift card was sent to Ms [redacted] to reimburse her for the funds that were usedWe closed the account in question and have blocked it from further useAs such, Walmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] ’s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms [redacted] ’s complaint, we reviewed her Walmart.com account and order historyOn July 1, 2017, Ms [redacted] placed an order for a Finland Kitchen Cart to have shipped to her local storeMs [redacted] received her order, but it was damagedA refund was processed for her order and Ms [redacted] was promised a price match on a new orderMs [redacted] contacted our customer support team after she placed a new order to get a price adjustment, but was denied because the new order was from our Marketplace Retailer, HayneedleAs per our price match policy, we do not price match on Marketplace Retailer itemsWe do apologize that Ms [redacted] was not communicated this informationOur records show that the new order was cancelledFor the inconvenience, we have issued a $eGift card to MsPateron’s email addressAs such, Walmart.com considers this matter closed, but Ms [redacted] can contact us if she needs further assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time Sincerely, [redacted] *.Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent ordersWe thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order historyOn January 18, 2017, [redacted] placed an order for a Milestar MSRadial Tire to have shipped to his local storeThe item shows it was received at our returns center, but was not scanned in properlyWe do apologize that [redacted] didn’t receive his refundWe have processed the refund in the amount of $The refund will process back to his original form of paymentWe are sorry to hear that [redacted] had issues with other ordersWe have checked the order for the storage unit and see a refund for $was processed on February 11, We have contacted [redacted] to get information on the third order, but have not heard back from himFor the difficulties on his orders, we have issued a $eGift Card to his emailAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely, [redacted] Walmart.com

Please find attached a copy of Mr [redacted] membership agreement with the SNAP Fitness in [redacted] , CO Please note that Mr [redacted] initialed the membership agreement under the section titled Cancellations Stating that Mr [redacted] understands that our facility requires a day letter of cancellation be delivered to the club stating he wishes to cancel his gym membership Please also note the section titled "Membership Freeze" This section of the the membership agreement clearly spells out the requirments for placing a gym membership on hold1st that a membership may be placed on "Freeze" for months out of any calendar year2nd written notice must be given to "Freeze" the account by the 25th day of the month3rd the customer will incur a $processing fee per month that the membership is "Frozen"4th a membership can not be cancelled while the account is "Frozen" On 4/28/Mr [redacted] requested to have his membership placed on "Freeze" for the months of May, June, and July Per our membership agreement Mr [redacted] was obligated to pay for the month of August After having his account "Frozen" for months Mr [redacted] cancellation notice was not received untill 8/4/ It should also be noted that Mr [redacted] had previously been a member of the SNAP Fitness in [redacted] CO from 3/5/- 4/28/ During his previous membership he provided us with day written notice when he wished to cancel his membership

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Walmart.com received a Revdex.com complaint from Ms [redacted] in regards to an issue with a refund requestWe thank you for the opportunity to address Ms***'s concerns and appreciate the time she has taken to provide us with her feedback and comments After Walmart.com received Ms***'s complaint, we reviewed her account and order historyWe located the two return tracking numbers that were generated via FedExOn tracking number XXXXXXXXXXXXXXX, we received one tablet at our Receiving Center and issued a refund for the one tabletFor the second tracking number XXXXXXXXXXXXXXX, FedEx has advised us this tracking number is invalid and not found in their systemUnfortunately since we are unable to confirm that the second package was picked up, we advised Ms [redacted] that we will not able to issue a refund for the remaining tablets at this timeMs [redacted] will need to follow up with her financial institution regarding this chargeWalmart.com considers this matter closed Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't know what happened to the second packageWalmart suggested me to contact my credit card to ask for a refundI think walmart has done their job in this matter

Walmart.com received a [redacted] complaint from [redacted] regarding her late to arrive order and lack of communicationWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received *** [redacted] complaint, we reviewed her Walmart.com account and order historyWe have spoken with [redacted] and she advised us that she placed an order for a stroller on September 1, [redacted] called customer service on September 6, and requested to cancel the orderThis order had already fulfilled and shipped directly from the manufacturer, but our system had not been updated with the correct status [redacted] did receive the cancellation confirmation email, but the communication to cancel and stop the shipment did not make it to the manufacturer in timeThe stroller was shipped and delivered on September 8, For all of the delay, inconvenience and miscommunication, we adjusted her order $As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 5, 2016/02/16) */ Walmart.com received a Revdex.com complaint from Mr [redacted] in regards to his laptop orderWe thank you for the opportunity to address Mr***'s concerns and appreciate the time he has taken to provide us with his feedback and comments After Walmart.com received Mr***'s complaint, we reviewed his account and order historyMr [redacted] was concerned that the laptop he received did not have the features listed in the description on Walmart.com when he purchased itAs a one-time courtesy, we have refunded Mr [redacted] for the laptop and partnered with his local Walmart store to coordinate the return to Walmart.comAs such, Walmart.com considers this matter closed Again, we thank Mr [redacted] for his feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her refund requestWe thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed his/her Walmart.com account and order history [redacted] order was from Unlimited Cellular, a third party Walmart Marketplace SellerWhen products are ordered from a Marketplace Seller, all returns and refunds for products are handled through the specific SellerPlease note, we do provide contact information for each Marketplace Seller on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace SellerAdditionally, the product description includes the specific Seller’s Shipping and Return Policy.We notified the Unlimited Cellular support team about [redacted] concerns and that she was requesting to be refunded for the keychain that she did not receive On October 4, 2016, we contacted [redacted] directly and explained that we escalated this issue to Unlimited Cellular for resolutionUnlimited Cellular has refunded [redacted] $after she initially contacted them directly on November 2, In light of this, Walmart.com considers this matter closedAs such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific TimeSincerely, [redacted] **Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ RE: [redacted] L [redacted] /Revdex.com Case Walmart.com received a Revdex.com complaint from Ms [redacted] We thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe have confirmed that Ms [redacted] 's order was backorderedOn July 17, 2015, we confirmed Mr [redacted] spoke with a manager from our [redacted] service department who helped cancel her orderWe understand the frustration and inconvenience this has caused Ms [redacted] That is why we have issued Ms [redacted] a $egift card to help her with her next online or in-store purchaseOn July 17, 2015, we attempted to call Ms [redacted] at (XXX) XXX-XXXX and left her a messageWe sent Ms [redacted] an email explaining these details and advised her to contact us if she has any follow up questions or concernsIn light of this, Walmart.com considers this matter closedHowever, Ms [redacted] is more than welcome to contact us if she has any follow up questions or concerns Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time Sincerely, [redacted] Walmart.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was no voicemail from WalmartThe manager I spoke to promised to arrange for the entire order including the chairs already to delivered to be cancelled and refundedNo refund has been received for any of the two boxes, table or chairsIn addition the manager was going to send a delivery service to pick up the partially assembled chairsI have not been contacted to schedule a pick up timeThis is still unresolved and I am still in the situation of having chairs and no table Final Business Response / [redacted] (4000, 9, 2015/07/27) */ RE: [redacted] L [redacted] /Revdex.com Case Walmart.com received Ms [redacted] 's rebuttal arising from her original Revdex.com complaintWe thank you for the opportunity to address Ms [redacted] 's concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms [redacted] 's complaint, we reviewed her Walmart.com account and order historyWe confirmed that Ms [redacted] 's order was lost in transit during deliveryWe processed a replacement for the remainder of Ms [redacted] 's orderUnfortunately, the replacement order was backordered and delayedOn July 27, 2015, we spoke with Ms [redacted] We apologized for the inconvenience and explained these detailsWe issued Ms [redacted] a full refund for her entire order and allowed her to keep the chairs she received as a courtesy for the inconvenienceDuring our conversation, we confirmed Ms [redacted] no longer needed assistanceIn light of this, Walmart.com considers this case closedHowever, Ms [redacted] is more than welcome to contact us if she still needs assistance Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] M Walmart.com Final Consumer Response / [redacted] (2000, 11, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent orderWe thank you for the opportunity to address Ms [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received Ms [redacted] complaint, we reviewed her Walmart.com account and order historyOn May 2, 2017, Ms [redacted] placed an order for four BFGoodrich Advantage T/A Tires to have shipped to her local storeThree out of the four stores arrived on time, but one tire was delayed and arrived after the expected delivery dateWe do apologize for any inconvenience this has caused Ms [redacted] and her friendOur records show that Ms [redacted] picked up her whole order on May 20, For the delay, we have refunded the late tireAs such, Walmart.com considers this matter closed.Again, we thank Ms [redacted] for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at ###-###-#### between the hours of 8am – 5pm, Pacific Time.Sincerely, [redacted] * Walmart.com

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Walmart.com received a Revdex.com complaint from Ms [redacted] regarding her cancelled and late to arrive orderWe thank you for the opportunity to address Ms***' concerns and appreciate the time she has taken to provide us with her feedback and comments After we received Ms***' complaint, we reviewed her Walmart.com account and order historyWe have partnered with Walmart Supercenter of Schererville, IN for research and final resolutionMs***' first order for the Ingenuity Trio 3-in-High Chair - Avondale was cancelled in error by the storeWalmart.com processed a new order that would have to ship to the store for pick up, but the order would not arrive on-time for Ms***' friend's baby showerThe Ms [redacted] picked up her order from the store on September 15, along with a $gift cardFor the delay and inconvenience we have refunded this order $back onto Ms***' original method of paymentAs such, Walmart.com considers this matter closed Again, we thank Ms***' for her feedback and commentsIf either of you have any further questions or comments, please feel free to contact usA specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time Sincerely, [redacted] J Walmart.com