Snaptravel

Originally in January I made a reservation through Snap Travel for a Double Front Two Queen Beds Suite because it was advertised on their website as being the cheapest price. This was a non-refundable price. I called the hotel to confirm, they told me that is not the room I had in their reservations it was Two Queen Beds with City View. I contacted Snap Travel back and they said there was a technical error on their back end that caused this. The only reason I booked through them was the rate for the type of room advertised and I didn't even get that. So at that point the hotel said I would need to pay an additional $75 a night to get the room I wanted. Skip to now, I have been in contact with Snap Travel many times through the COVID-19 ordeal and each agent is continuously saying something different. We had to fill out a form since our reservation was non-refundable to request a refund. The non-refundable rates would be subject to what the hotel was doing during COVID-19. Holiday Inn is giving full refunds for any rate including non-refundable rates that were booked. I filled out a form, they cancelled my reservation but has yet to tell me if I'm getting a refund when I asked in the form to be contacted regarding it before they cancel my reservation. I should've had a refund from the beginning because the room advertised that I booked was what I was looking for and the reservation should've been voided when they had an error on their end that I didn't get the right room. How do I know they don't advertise like that always just for people to pick their site and not get what's advertised? I believe Snap Travel is a scam site and I want a full refund not a credit to be used further. I would never recommend this travel site to anyone.

I have been trying to get a refund for a hotel booking since March 8th. I have verified with the hotel and the third party this was booked through that the booking has already been refunded in full to SnapTravel.

I have submitted documentation and followed the instructions given to me by SnapTravel customer service. SnapTravel changed the process for issuing a refund last night. They have already received a refund from their booking partners and I am now expected to wait an additional 15-30 days after already waiting for almost a month.

I was told by SnapTravel customer service that all I needed to do was provide the email address for the hotel and the customer service department would handle getting a refund from them and issuing a refund to me. I provided the email but was the told that I had to get confirmation of my booking being refunded on my own and then was told that they changed their process and I could submit a request and wait even longer

I had to recently cancel a hotel room because my concert got canceled due to the virus. I reached out to Snaptravel to cancel that room. The person on the other end stated it was refunded to a certain card. I told them that account is not open anymore and you can not refund it to that. They said contact card issuer. I contacted Chase Bank and they said the money should kick back to Snaptravel and they should cut you a check or refund it to my other card. I can not get any answers out of the company. They only tell me to contact Chase and I have. They owe me $220, and say nothing they can do. I ask so when the money is kicked back to you what do you do with it then, they responded "I do not have that access to answer that question." And now they are saying they already credit that card back? How when the account is closed. Its impossible. Chase bank can't even access that account. I just want my money, and this company will not work with me on getting my money to me.

I booked an hotel stay through Snap Travel. I was supposed to be traveling to Miami from March 20 to March 23. Due to the coronavirus outbreak my flight was canceled. Also the event that I was supposed to be traveling for was canceled. I contacted the *** which confirmed with me that they would be refunding all customers despite if the original request was non-refundable or not. I then contacted snap travel who advised that they could not refund me only credit me. I explained to them that I am now out of work due to the Pandemic and I
Really need that $850 back due to The circumstances. I understand that snap travel usually has a nonrefundable policy just like most other companies. But this situation is out of my control. I am seeking a full refund. It’s been over two weeks and I still haven’t been contacted by a Snap travel agent to resolve my issue. A credit ( which still hasn’t even been applied to my acct btw) is not good enough for me when I’m currently out of work and don’t know when I’ll be able to return. If the *** is able to refund ppl who booked directly through them then snap travel should be not different. There is NO reason I should’nt be able to get a refund during these difficult times. Snap Travel is being greedy at a time where they should be more than accommodating.

Me and my fiance planned a weekwnd getaway to see Jason Aldean. Floor tickets... We had booked March 13 to the 14th 2020 the concert qas on the 13th if March. The concert was postponed due to Covid19.. so we called the hotel and they said we needed to cancel through our travel agency in which was... Snaptravel. They claimed to have spoke to the hotel and sent information to the hotel and said they would talk to their other party and attempt a full if not partial refund. It would take up to 10 business days. This morning I get told.. No refund was issued and there was nothing they could do. I asked for the other party information so I could give it to my lawyer. Which there I got another agent (via messenger) bevause thats how they do it I guess.. Cant talk to an actual person... In which I was told there was nothing further to do. Well.. I will never use snaptravel again.. And I will make for sure that nobody else gets screwed over because we had no idea the coronavirus would make it to where we couldn't go. I think its ridiculous that we paid them weeks ahead.. And they kept all of our money...

Horrible customer service I submitted a cancellation due to the Coronavirus they had it noted due to this situation they would be flexible with their non-refund policy. Fast forward the night before check in I called the hotel SnapTravel hadn't cancelled my reservation so I cancelled my own reservation without penalty due to the pandemic. I reached out again still haven't heard back from my original request to cancel, I submitted again got an automatic reply I had a nonrefundable reservation nothing they can do. So called finally got through explained my reservation she said she would escalate it because of the pandemic. It's been now 2 weeks I have to start paying my Affirm payment for something I didn't use at most fault of my own and still have not received a response. Horrible I almost think it's a scam I'm so disappointed.

Booked hotel in Amsterdam, the ***, with upgraded room to a junior suite, Snaptravel Booking . Once travel to Europe became impossible, and Amsterdam blocked non-EU residents from entering the country for non-essential travel like my vacation, I canceled the booking. The Hotel agreed I was entitled to a refund, but Snaptravel had to refund it as they were the booking party. I emailed Snaptravel, have called countless times, filled out their form on-line, and tried using their Instant Messaging format. Have only gotten automated responses. The IM bot response actually said if I canceled, I would only get a $9.99 (yes ten dollars) refund on a thousand dollar hotel booking. I know times are stressful, but this has been nearl three weeks without a response, much less the necessary refund.

2 night stay booked for *** in Omaha NE Miracle Hills location March 18th-March 20th. Would like my refund back and not a voucher for another room in future. Was not staying with family with the coronavirus going around. No resolution by calling customer service, have tried several times

I made a reservation thru Snaptravel for a hotel room at *** in Miami for April 14-19 and paid them in advance $1,029.10. The hotel is now closed due to Corona Virus and we are in quarantine in our house due to California Mandate. Snaptravel states on the web that since we booked a nonfundable room they will not be giving refunds. I have contacted them four times with no response by email as they do not have a phone number. Our hotel stated that they gave Snaptravel the money back, but Snaptravel is doing nothing to give refunds or even communicate. We cannot afford to just give away over a thousand dollars for nothing.

I booked a hotel room with access to a balcony as I am having trouble breathing due to flu like symptoms. I was tested for Covid-19 and asked to isolate myself until test results come back in later this week. in.When I got to hotel they did not have a room with a balcony or any room with windows that actually open to allow for fresh air to enter.

The hotel was not able to move our room or issue us a refund. I called into snaptravel customer service and requested a refund or a reservation at another hotel but they were not able to help, even after I shared my emergency request and asked that I complete this form. Please refund my credit card with last 4 numbers ending in *** the three amounts charged on March 22, 2020, $267.84 + 267.84 + $311.64 for a total of $847.32. My confirmation number was only for 2 nights checking out on Tuesday, March 24th. I don't understand why you charged my card 3 times?

I purchased a hotel stay through SnapTravel. We had to cancel because of Covid and Snaptravel refused any money back. The hotel in question offered a full refund if Snaptravel contacted them directly about my reservation but looks like Snaptravel did not communicate with them or follow up on the hotels communications.
Since the hotel is ready to refund 100% of the fee; it is my understanding that Snaptravel has taken all the money for my reservation and isn’t paying me back but keeping it for themselves
Snaptravel has terrible service/ I have maybe spent 4-5 hours on phone/messenger with them and they give pre-canned replies

Please be aware that even though the hotel I've booked through snaptravel is offering penalty-free cancellations in light of the covid-19 pandemic, this company canceled my booking to Washington DC (which is under a State of Emergency) and refused to refund my money. Claiming to give me travel credits, which I still don't see in my profile, I still can't speak to an actual person. This is another example of profit over caring and after I end this horrible experience, I will not use them again. Sometimes it is better to spend a few extra dollars with a reputable company than having these awful situations with a third party that has no empathy.

We made a booking for the *** on 4/10-4/12/2020 for $408.10 with Snaptravel.

We cancelled the booking directly with the *** hotel on 3/17/2020 under the *** COVID-19 Waiver that provides a full refund for all bookings until 24 hours before the booking date - 4/9/2020 in this case. As this booking was made thru Snaptravel - *** refunded full booking amount to Snaptravel.

On 3/18/2020, I requested that Snaptravel refund the $408.10 to me as *** has cancelled the booking and fully refunded the money to Snaptravel. They refused and offered a business credit for the amount.

I booked a non-refundable room for a *** through Snap Travel. Due to the coronavirus pandemic, I had to cancel my travel plans. *** is offering full refunds to all customers regardless of whether they booked a refundable or non-refundable room. Snap Travel is not willing to align their policies to reflect those of the hotel and is only offering a refund in the form of credit that has to be used within a year on their website.

I booked the *** through snap travel on 3/7/2020 for one night. Once I arrive to the hotel and checked in. The room was dirty and the bedding was soiled(not snap travel's fault). I immediately checked out in less than 30 minutes of being there. Spoke to the front desk they apologize and said they will have to call the Snap travel to get the refund issued back to my card. I have called the hotel because I still do not have the money back on my card and was told that they did request the refund and now Snap travel as to take care of the rest on their end. Well I contacted Snap travel and was told that I needed to call the hotel back and get an email address and call snap travel's customer service again to give them the email address so they can email the company to confirm that the hotel issued the refund on their end. Why do I have to call, shouldn't this be something that the company handles? All I want is my money back.

I booked a Hotel at 8:09 AM on March 17th for $58.02. In my confirmation email, it was sent back that it was booked for March 18th. I immediately contact messenger just eight minutes after purchasing in order to resolve this believing that they could check to see if there were extra rooms at least. I was told that they couldn’t even consider it because it breaches contract that the booking is non-refundable and non-modifiable. I understand this contract, but surely there are unethical business practices at place considering I’m now quite sure I scheduled for March 17th but there is nothing that can be done and there’s just an empty room for March 18th. If you need any proof of the conversation and time of booking or anything else of the matter, contact my email and I can provide screenshots.

I prepaid for a hotel. I needed to cancel due to coronavirus and called the hotel. They said I could cancel with a full refund and to call snaptravel for the refund. I called snaptravel and they wanted email proof that it was OK to cancel. I emailed them proof on Sat. They didn't respond so I emailed them again today. All they want to do is give me credit with their company. I said no I wanted a refund because I don't know when my husband and I will get another weekend off together and the hotel said I could have a full refund. They stopped replying when I insisted I just wanted the refund.

I had a reservation to stay at the *** hotel and casino on March 27, 2020. I was notified last night that the hotel was closing due to the national outbreak of Covid-19. My hotel reservation was made through the snaptravel company, it was marked as a non-refundable reservation, but it has been stated by the hotel that they have authorized all reservations be refunded due to their choice of closing their hotels. Snaptravel stated (on a recorded line) that if they had verbal authorization from the hotel that they would refund, not give the site credit that they are trying to give. I did a conference call with one of MGM Grand's booking agents and had him also state on the recorded line with snaptravel that they have already been told to give full refunds due to there now being a issue with being able to check into the hotel. It is already listed on the Revdex.com, per snaptravel's previous response on Revdex.com, that the company offers full or partial refunds (as well as 20% credits to be used for future bookings) when there is an issue with checking in. I have been on the phone with this company and been hung up on now two times trying to speak to a supervisor. The representative that I am speaking to now states that they did not know the MGM grand corporation has closed their properties, while the representatives at MGM grand has stated they have given notice. Please help to get my money refunded back to me.

I booked a hotel in February and need to cancel due to inability to travel due to coronavirus restrictions. Customer support has said they will not refund, and there is no way to contact the head office who they say is responsible for the coronavirus cancelations without a form with a 5-15 day wait. The check in date is in 3 days, and if they get to the form in 5-51 days, it will be too late. I haves cancelled all other travel bookings except with snaptravel, and it seems snaptravel is putting profits over health and safety in this time of national emergency.

I booked this reservation on 2/23/2020. The last date for me to receive a full refund was 03/11/2020. On 03/13/202, the President of the United States declared a National Emergency regarding the coronavirus, 2 days after my full refund opportunity expired. I still wish for a full refund especially since the hotel I would be staying at is issuing a 100% refund even for non-cancelable reservations for check in prior to April 30, 2020. Snaptravel is only offering a credit for a future reservation within a year. This is unacceptable and the customer service team has no desire to assist with this as I spoke with them both over the phone (I also recorded the conversation) and via chat. They claim they have support 24/7 yet cannot supply a supervisor upon request.