Snaptravel

I made a purchase through snap travel for a room at the *** airport for a one night stay in February 2020. I got a confirmation from them, snaptravel, and an email stating that I would get a booking number in 3-5 business days. I made this purchase on December 14th. Today is December 26 and I have spoken to them twice as I tried to call the hotel and they said there was no reservation for me on that day or any other days. Snaptravel told me, like they had the first time I called 5 days after they took payment from me, that I will get a confirmation on my hotel in 3-5 days. I called tonight and they have given me the same response. The Hotel said, however, that when these booking sites take payment there is usually something in there system about the booking. I am trying to finalize plans for this trip and can’t do so till I have my hotel confirmation number. All I want is my hotel confirmation number and verbal confirmation from said hotel so I can finalize my trip. 14 days is more than enough time to get a hotel booking number even if your a third party booker.

I went through the company and they took 46 dollars more than what I should have paid for my stay and I want a full refund because its wrong on their part not the hotel

They are based out of the Philippines. They literally stole $3,000 from me. How can they not be federally indicted is beyond me. I believe they have some US presence. Scam do not use.

Horrible customer service. They basically stole $120 from me and refused to refund the stay after weather shut down the hotel we were supposed to stay at. Do not use this service!

I booked with snap travel on 11/20/2019 for two nights at the 24 north hotel key west for two nights (12/30/2019-1/1/2020) during the New Years holiday and my credit card was charged over $700. I called the hotel on 12/13 to confirm the reservation and they said that they only received notification for one night, 12/30. I called snap travel that same day and they advised that they would rectify it and get the confirmation over to the hotel. I asked for a call back the same day and received no call back. I called back Monday, 12/16 and the situation was still not rectified and I asked to speak to a manager. They promised a manager would call me back the same day which did not happen. I called back on Wednesday 12/18 and they advised the situation was fixed, so I called the hotel and they said that I still was only booked one night. At this point I have asked to speak to management multiple times with no information, and the service I paid for has not been given and there is no sense of urgency with SnapTravel to rectify the situation. I need this rectified ASAP as my reservation is coming up soon.

In October 2018 I made hotel reservations through SnapTravel. The reservation was made for December. I paid immediately upon making the reservation. When checking in to the hotel I was informed the reservation was cancelled in November. Luckily the hotel had available rooms because I had just traveled across the country. I contacted SnapTravel and was provided little to no assistance. They continued to push off the blame and avoid their mistake. It came to my attention by hotel staff this isn’t the first issue with SnapTravel.
Another issue with the reservation was they put the reservation in my girlfriend’s name instead of mine. When confronting SnapTravel this is when I found the reservation was under my girlfriend’s name, again SnapTravel denied their fault, even though my receipt showed I was the primary guest. Fortunately, the hotel was understanding and refunded me the second payment for the reservation. SnapTravel refused to provide a refund.

Real simple. Snap Travel promised I paid in full and included taxes and when I arrived at hotel I was charged an additional $33. And a $200 deposit. I got $200 back. But I wrote S Travel about the $33 and they said to send them proof. Long story short. It’s been radio silence since. Really $33 bucks. I would of let it go if they didn’t have me jump through hoops to get them info. And then no response acting like I never sent and cutting me short and many disconnects when if that happened while I was booking they got back to me in seconds.

I placed a reservation with this company at 10:46pm est on 12/13/19. The dates selected were to be 12/14-16.. After the purchase I noticed the dates that were selected was the 28th-30th. I immediately gave them a call before the 11pm est hour and advised the incorrect dates were selected I would like it changed. I didn't want a refund, just the dates changed to an earlier date. I was told it could not be modified. When I requested a manager I was advised that there were no managers available. When I requested a manager give me a call back, I was advised that someone may or may not give me a call back. I asked was the call monitored, I was advised it was so if looked into the call should be available. I believe that this company is stealing money from people and this should be investigated

I booked a room for an upcoming trip, but when I received the confirmation I noticed the dates were wrong. I immediately contacted support via text to try and resolve the issue and change the dates of my booking. It was incredibly slow and when I finally got a response, I was told that they could only cancel with no refund even though I booked the 80% refundable room.
I then called to try and talk with someone to explain the situation better. The person on the other end of the phone told me the exact same thing, they could only cancel without refund. I protested and explained that I had booked a refundable room. She finally yielded and said she could partially refund me. I gave her one last chance and said again that I didn't want a refund, I just wanted to change the dates to the correct ones. If she could not help me then I would never rebook through Snap Travel. I got my 80% refund and that was that. So in 30 minutes, Snap Travel stole 20% of my booking fee. Snap Travel is the WORST!

I booked with Snap Travel and was given unacceptable customer service from them. I initially booked my trip in September for a trip to Chicago in December. One week prior to my trip I decided to call the hotel that I had a reservation with but come to find they never had one. I called Snap travel and they blamed it on their travel partner. I cancelled my reservation with them and luckily found one with another travel site. I do not recommend Snap Travel at all.

On November 26th 2019 I purchased a hotel room reservation through snaptravel. On November 27th, 24 hours later, the hotel was unable to confirm my reservation and had not received it at all. The cancellation policy with snaptravel allowed for cancellation up to November 28th. I contacted snaptravel to discuss this with them and they informed me that it would take up to a week for the hotel to receive a reservation. This is ridiculous, as that would put the consumer outside of any cancellation period entirely. If it takes up to a week for the hotel to receive a reservation, and cannot confirm prior to that where is the protection for the consumer when the cancellation window is closed? This is borderline fraud in my opinion. I told them they had one hour to rectify the situation and expedite sending my reservation to the hotel. It was never received I called them back and ask for a refund. At that point I was told that it would take up to five days for a refund to be processed. It certainly only took them a few minutes to take my money, and then to claim that my reservation was not processed at all with the hotel. I want an immediate refund.

On November 10, 2019 I booked a hotel room in Las Vegas for an upcoming softball tournament. We were to check in 11/30 and check out 12/1. This morning 11/27/2019 we were notified the tournament was cancelled due to bad weather.

I contacted Snap Travel to inquire about cancelling my reservation. I was instructed to call the hotel and obtain written approval for the cancellation. I called the hotel they said the 3rd party was to contact their wholesale dept. I called snap travel and relayed this info. The again referred me to the hotel. Again the hotel said the 3rd party needs to contact the wholesale dept. I called snap travel again and I was told this was their policy so if I want any refund I need to get the documentation from the hotel. I contacted the hotel for the 3rd time and asked for a supervisor. The supervisor attempted to locate my reservation only to find there was no reservation. She looked it up several different ways and was unable to locate my reservation. She also informed me that the hotel has a 72 hr cancellation policy so there would be no problem wirh cancellation from them.

I called snap travel back and relayed all I had learned from the hotel. I was told my concern was escalated and I should hear from someone in 3 business days.

IFf the tournament had not been cancelled, my family would be stuck in Vegas with nonplace to stay , no money to obtain another room.

Contacted customer service to resolve an issue with a reservation made about one hr in advance while driving. Got to the hotel and found out it was for the wrong date messaged snap travel and was told the date of resolution had past. In an hour? Basically robbed via the internet. I will not use this business again and will warn anyone I meet. Worst business transaction and customer service experience I've ever had.

Reserved with them for a hotel in Nashville weeks before being there. Night before at 3am was texted and told I’m no longer able to stay there because of contractual issues. Relocated to another hotel and within hours of which we were due to be in Nashville they say we’re unable to confirm the second hotel as well!!!!
Yet again for the THIRD TIME they have booked me in another hotel, this time Holiday Inn. I NEVER accepted or confirmed to be placed at the third hotel (Holiday Inn). I have tons of text messages and phone calls, the calls I don’t have access too but we were told we would be getting a refund. They apparently record their calls but then why is this an issue?

They were saying they can’t confirm the cancelation through Holiday Inn after I refused to stay there.. I called the hotel myself and confirmed the cancellation so NOTHING was billed. Yet why am I still being denied my refund SnapTravel? I want my refund.

I was in Huntsville visiting a relative that was ill in the emergency room and booked a hotel room at Holiday Inn on research park through snap travel. The company did not pay for the room instead my card was charged $91.70 from the hotel clerk. Turn around Snap Travel also charged my card $110. The same day I get another charge for $112 to my card. Snap travel says oh it will go off and it never did. Now I have to constantly reach out to the outsourced company for assistance that I have yet to receive. All because they were fraudulent in charging my card and having me pay for my own hotel. I am beyond disgusted by this company. I hope others have had ok experiences but mines has been terrible and basically I was robbed by SnapTravel.

The attached letter to Snaptravel describes the problem and my efforts to cancel a reservation.

***,
CEO at SnapTravel
Toronto, Ontario

Mr. ***,

I write to you to seek your assistance on cancelling Reservation ***. I have been trying since yesterday, 11/18/2019, to cancel this reservation for a full credit. I finally, was able to reach the system to cancel the reservation however, only after being penalized $89.76. Several attempts to cancel on the 11/18/2019, was unsuccessful.

This was my first reservation using Snaptravel however, this cancellation experience does not welcome patronizing this travel service in the future.

Please ensure *** is canceled and a full credit processed.

Thank you.

I booked a hotel using snaptravel and was charged by them however, a reservation was never made with the hotel. This occured twice, as we decided to stay another night and I did not catch the issue. Thus, I was charged by the hotel and snaptravel. I contacted snaptravel about the issue and was told to provide proof of an invoice that the hotel charged me, which I emailed to them, and that I should be refunded. Since then I have called back four times, to which I get told they will notify their "urgent/special care team" to see where they are on my refund. However, I never hear back from them and it has been three months. On my last phone call I told them I would be filling a report.

Misleading price that is not bookable. No customer service. Worst!

SCAM! BEWARE! SnapTravel promoted a price that was not authorized by the hotel. When I reached out to the property directly to confirm they told me a reservation was never made. SnapTravel is now HOLDING my money and REFUSING to give me a refund. I have tried getting in contact with them via phone & Messenger, spent hours on hold, and still nothing. Even worse, instead of processing my refund they LIED and sent me a FAKE CONFIRMATION NUMBER in the middle of the night to try to get me to stop.
Don't ever do business with this dishonest company.

I used their service for the first time 2 days ago to book a room - only to find out that the hotel had no rooms when I reached there*** I had to find another hotel in the middle of the night and spend more $$ to get there. So, a terrible experience the first time.
Then, I was told that they will refund my money (which is still pending) and give me a $102 credit - which is showing up on my account. But apparently for some reason I cannot use it. I keep getting an error message. After 50 messages and a 20 minute phone call they still can't figure it out. This was my last time using snap travel. I’m not surprised to see all the other negative reviews about this company. I should’ve checked before using them.