Snaptravel

I booked a stay with them to visit the parks in Orlando. Due to coronavirus concerns, all parks were closed and I had to cancel my stay. I got in touch with the hotel and they said there is no cancellation policy, and
I should be able to get a refund. However, SnapTravel says there is a nonrefundable cancellation.

Let's see your response on this at least Snaptravel, have some guts !!!??????????

I have a reservation with confirmation # B_677614 from 17th March-22nd March. I want to cancel this because of the coronavirus outbreak. My hotel has already canceled my reservation with no penalty but the cancellation is pending from your side Snaptravel
I am trying to reach out to Snaptravel for the last 2 days.
I do have a recorded call where I connected Alexander from Snaptravel and hotel, Snaptravel took verbal confirmation from Hotel. then on Snaptravel forced the hotel to send an email confirmation on which hotel responded very quickly but no action yet taken by Snaptravel.

I am having the same conversation about the cancellation policies/process etc... with no clear actions. I got in contact with Jonalyn, Lorraine, Emmain, Abegail, Mickaela, Rozeinne, Resty and it seems they lack directions, though I have everything done on my end even with the hotel.

With this reservation, SnapTravel is forcing me to travel on unsafe conditions and taking advantage of the scenario. I want your quick response about the status of my request with written confirmation of cancellation.

I booked a hotel room for periods between March 13-16 2020 in Orlando at *** by Wyndham Orlando Universal Blvd through snap travel. Reservation is confirmed by snaptravel and paid for in full through VISA. However snaptravel has not actually booked the room, when I called hotel directly they have no record of any room booked under my name. Contacted snaptravel multiple times with no resolution. I would like snaptravel to refund my stay in full that I paid for since I actually had to make another reservation with this hotel just to have a place to stay. Snaptravel never made my reservation with his hotel and this reservation was made 10 days before my arrival.

On November 7th, 2019, I made a reservation with Snaptravel for the *** in San Diego from January 1st to the 6th for $630.71. I received confirmation in both email and SMS communication that my booking was confirmed. I continued to receive SMS communications indicating that my reservation was still valid as late as December 31st 2019. I made no attempt to cancel and I have text logs showing this. When I arrived at the hotel, the front desk had difficulty finding my reservation and later told me that it had been cancelled. I provided them with the voucher number and that seemed to resolve the issue. We had a pleasant stay at the hotel and left after paying incidentals believing that to be the end of it. March 10th, however, I received a receipt and an email from *** indicating that they had not received payment and that a third party (***) had told them that I had cancelled the reservation. I had never heard of *** before that day, but I assume they just happened to be the intermediary Snaptravel used to book my room. I informed *** that I would not be paying unless Snaptravel refunded me to allow me to pay them. I also told them to contact Snaptravel to resolve payment. On my end, I contacted Snaptravel on March 10th via both email and SMS seeking resolution. On March 13th, I received a text message response at 4:26AM MST from *** telling me that they only accept complaints within 30 days of the stay despite acknowledging that I'd been charged twice for the same service. I responded and am currently waiting for a response in return after informing them that my expectation is a refund or settling the account with *** directly. If they do not resolve this in a timely fashion, I will be forced to take additional action against them.

On February 7, 2020, I reserved a double room online with SnapTravel at The Tombstone Grand Hotel, 580 W. Randolph Way, Tombstone, AZ, for the night of February 15. On February 10, I called the hotel to find that they did not have a room reservation in my name. Upon contacting SnapTravel I was told to wait five days for the booking to show up in the hotel system. I did so, not having noticed that February 10 was the last day SnapTravel would allow me to cancel and receive full refund.

I called the hotel again on February 13 to learn that they still did not have a reservation in my name. As I needed a room for February 15, I asked SnapTravel to cancel my reservation; they did so with a warning that the opportunity for a refund had lapsed. Formal disputes of the charge with PayPal and my credit card company were resolved by them in favor of SnapTravel.

The purpose of this review is to warn potential SnapTravel customers to beware; in my experience, the company is a SCAM.

If you are ready to experience an extremely slow customer service then go for this. They are very good at ripping off customers. Don't fall for them

Snaptravel sends me this ad $20 off your next booking. I clicked the link, it goes directly to hotel/booking page but when you click to use the $20 off it will only allow $4 and some change to be used per night. Which is no where mentioned in the 3 ads they keep sending me. Currently at checkout/by messenger they “gave me 3 -$20 off next booking offers and all three only allow $4 off per booking.
I contacted them on their Facebook and by messenger both conversations with my screenshots of the “deals they have offered” and they decline to honor the same deal they keep sending me.

I booked a hotel with snap travel on March 1. It is for this weekend, March 15th thru the 17th. the hotel does not have my reservation. I am currently on hold with Snap Travel, both by phone and messenger for well over an hour. I cannot get anyone to speak to me. I began to search out the company and now see that I may have been ripped off. I would like my money back.

I booked a reservation using Snaptravel in November for the Hilton Times Square New York. Due to the Coronavirus, I decided to cancel. The hotel was willing to give a full refund and waive all late cancelation penalties. They understood that I booked using a third party website.

Snaptravel demanded that I get the confirmation they were willing to refund in full in writing by email or else they would not refund the full amount. The hotel, understandably, was not willing to do so. The hotel said the third party had to call to cancel and they would refund the full amount. Snaptravel was not willing to call, even though the hotel said they had a call from this business 5 minutes prior to my call with the front desk.

When I booked my reservation I was told "there will not be any other charges or fees for the room. Only incidentals and ancillary items (eg room service) will be collected from the hotel". Well I recieved a total of 7 additional fees. Their advertising was very misleading and I would have used a different service had I known this would happen.

Booked hotel room online via website two days prior to travel. Arrived at hotel to be told no reservation. Called repeatedly to have issue fixed but was not handled. Waited three hours at hotel lobby and never had return called despite being told by each person would be 10-15 minutes. Requested refund but was denied.
Confirmaion number

On Saturday, 2/29/20, I booked a room with SnapTravel at the *** in Middleborough, MA. In Snaptravel's email to me, they clearly indicated that I should simply tell *** my name and the rest would be taken care of, which I did upon checking in. *** asked for the credit card I was using, so I provided it to them. Upon waking up on Sunday, 3/1/20, I found an invoice under my door with the amount charged for my room of $60.88
While out shopping later that day I checked my account to find that I had been charged the following:
***: $60.88
***: $60.88
***: $85.88
Snaptravel : $80.61
***: $75.97

I have proceeded to spent the last 4 days on the phone with Snaptravel, ***, ***. I have been hung up on, ignored, and spoken to rudely.
At this time, *** has only reimbursed me
ONE charge of : $60.88
and the charge of : $85.88

I am still being charged the following as of Wed, 3/4/20
$60.88- ***
$80.61- Snaptravel
$75.97- ***
THIS IS ALL FROM ONE NIGHT Booking with Snaptravel. I have NO access to this money and am extremely anxious, not sleeping, and upset

I booked a hotel room through Snap Travel expecting to pay the amount shown plus taxes. I was later invoiced for much more than what I expected to pay. I contacted Snap Travel to get a breakdown of this lump sum of "taxes and fees" but they were unable to provide one saying "that's all the invoice shows." I called the hotel and they said the taxes and fees are levied by Snap Travel so I contacted Snap Travel AGAIN. After MUCH pushing and probing, they reluctantly provided a breakdown of what was taxes vs booking fee. Snap Travel's booking fee is about 15% of total cost which was not disclosed during booking or mentioned anywhere obvious in their terms and conditions. Like another user, I was just told "charging fees is necessary for running a business." I feel like they violated consumer protection laws by forcing customers to pay a hidden fee and for making it extremely difficult to get answers about what we're being charged for.

I booked a 2 bedroom hotel on snaptravel and called the hotel and I was told there are no 2 bedrooms . I have been trying to resolve this issue for a while now and no response from snaptravel

The wesbite advertised 10% off when making your first reservation. I clicked on the coupon code and my reservation was booked (though I was not intending to book by clicking the coupon code) and the discount was not applied! I clicked the back button several times to cancel the reservation and picked up the phone to call Snap Travel immediately to address the issue. It took over 20 minutes to reach someone on the phone. When they answered I explained that an advertised promotion was not applied and furthermore, the hotel was booked unintentionally when I was attempting to apply their discount code. I needed to cancel the reservation immediately. They stated they could cancel, but would not refund any of my money due to the hotel's policy. I called the hotel. The hotel had no reservation in my name or any request from Snap Travel to create a reservation in my name.

I'm gonna be one of the positive reviewers here, but it might be due to extenuating circumstances. I was scared reading all the complaints filed against this company after o booked, but everything seemed to go smoothly up until check in, which was beyond Snaptravel's control. They even sent me a message via Messenger that I was all set to check in 24 hours prior to. I got to the hotel and it was closed due to a fire about a month ago (three weeks before my check in date), so that falls on the hotel for not alerting their parent company so they could prevent people from booking at all. I had the option to book through every travel site, not just this one. Besides taking an hour and a half to get back to me and resolve my issue, I was able to get a full refund and they gave me 20% in site credits towards my next stay.

OMG!!! the worst experience ever. I lost close to 90 dollars and had to re-reserve a hotel stay and pay 92 more. I made a mistake and booked the wrong date and just need a date change and they won't do it. I will never use them again. DO TRUST SNAPTRAVEL!!!!!

Snaptravel sent me a promotional credit for my next booking, which I applied while booking. The website showed the credit for $7.87 was applied, but then when I checked the confirmation, the credit was not applied and I was charged the full amount! When I called customer service, I was presented with a series of outright lies as to why they would not apply the credit. After I discredited each lie, I was presented with a new one. First customer service told me the promotion expired (not true), then that the promotion didn't start yet (not true), then that the hotel was not eligible for the promotion (not true). I asked to speak to a manager, and was put on hold for so long I hung up.

When using snap travel I was suggested to use the Messenger app on Facebook. Just as it describes, it asks you to list your location and dates in which you want hotel stays. So I listed my date in my location of Savannah Georgia inside the United States. Instead unknown to me it gave me suggestions in Savannah Italy. So I ended up booking a hotel in Italy and it is 100% nonrefundable. I called customer service and they just told me the same thing that it’s nonrefundable. I can’t call the hotel because that is in international number and I am again here in the United States. Snap travel is the worst, with terrible customer service. They care more about their contract with hotels then their customer satisfaction. Now I cannot get that money back and I was booking a hotel for part of my honeymoon with my husband. I am let down sad and upset. Do you not use snap travel!!!

3 separate reservations in a row, I paid snaptravel for a room for my fiancé who was working out of state over 2,000 miles away from our home. Snaptravel took the payment from my card for the reservation, but did not pay the hotel. Upon contacting customer service, we were notified that the problem would be resolved in about 10 minutes and then he would be able to check into his room. The first 2 times, snaptravel took over 2 1/2 hours to contact us to let us know that the problem was resolved but did not notify the hotel front desk. This time, we have called customer service repeatedly and have continued to get the run around and have been assured for over 2 hours that the problem was being resolved and yet the hotel has still not been contacted. This was not the only 3 times that we booked through SnapTravel and was not the first purchases through their site for this hotel. The Urgent Care Team member contacted me via text to inform me that the manager is the only person that can process their payment, but the manager was contacted about the issue and has no knowledge of that being a problem and every time the Urgent Care Team never has given a different response and reason for the payment not being able to be processed. This company is fraudulent and costs people time and money needlessly and shouldn’t be allowed to operate if they can’t arrange the payments through their company after the customer has already paid.