Snaptravel

Snap Travel used False and misleading advertising. A tort or publishing, broadcasting, or otherwise publicly distributing an advertisement that contained an untrue, misleading, or deceptive representation or statement that lead me into using them for reservations on a hotel room. They did it knowingly, recklessly and with the intent to promote the sale of their services to me. I was told I would get 30%-50% off the regular price of my hotel room if I used the messenger app to secure the reservation. I have screenshots of their false and misleading advertising. Instead of recieving the promised discount I paid 30% more than the normal price. Snap Travel charged me $243.34. Regular room price for that night was $163. This needs to be stopped. screenshotsreceivingreceiving

I booked a Double Gulf Front Two Queen Beds Suite and when I arrived at the hotel, the lady at the reception told me they have booked a standard room instead. I immediately called the customer service on Snap Travel and the lady from the customer service told me the hotel sold out all gulf front rooms they can give me a refund of 21$ per night for the difference and 25% Snap travel credit (not sure what this means). I specifically booked a room with an ocean view. I was given a room looking at a wall instead. If I knew, I wouldn't proceed with my purchase.

Later on, I asked to talk to the supervisor (Her name was Sheryl I believe), they kept saying she was on another call. I asked them to call me back whenever she's available. I waited for 30 minutes but still no response.

I also asked for compensation for their wrongfully booking the room, wasting 1.5 hours of my time on the phone as well as bad customer experience, however, hey told me they can cancel the room if I wish instead of compensation and there's nothing else they could do about it.

Finally, I have decided not to stay at the hotel and the customer service was asking me to get written consent from the hotel for the refund. They literally asked me to contact the hotel for the refund that they initially charged me. They asked me to get the consent from the hotel instead of them contacting directly. Overall, it was a horrible experience and I strongly recommend not wasting any time and effort on this service.

Prior booking using this site was flawless. I was given $20 credit and could make payments. This time the booking process took four hours. The site constantly froze and crashed. The agents were of no help. Then they lost my credit. Found it again, but I was unable to use it! When I finally got to the booking part, was not given option to make payments! After four hours was told the site was going through an upgrade. Why wasn’t I told that in beginning? Agents were not informed, lied, and rude.

This company is a complete scam. I booked a very expensive hotel in Cancer through them. When I arrived in ANOTHER country, the hotel not only did not have the reservation, they informed me that they didn't even have the type of room I had booked. I tried to message snap travel to give them the opportunity to fix this and was completely ignored. I received a message saying they would get back to me in 10 minutes...but nothing. I had to stay with my friends in their honeymoon suite, which made me feel horrible. NEVER EVER book with this company. Fraudulent charges have been reported to my credit card.

I booked a hotel reservation with SnapTravel. They charged me more than the hotel said they would have charged me alone, and - despite being told there would be no additional fees upon arrival - I was charged an additional $20 pet fee. When I reached out to customer service, I did not get a response, despite sending several texts as prompted and waiting. Extremely shady business. I’d like a refund of the pet fee and an apology for ruining the beginning of my stay.

Horrible customer service. Paid extra money to be their VIP guest to whatever so that I could text with question and for a “free upgrade if available” I text serval times, got the how can we help response then.....nothing. I waited 4 hours, then called in to talk with someone. She said she would look into it and text me back, as well as call.....still nothing. Worst hotel experience ever, go to one of the more trusted sites.

When I clicked on the 14-15th on snap travel, I choose a bed, gave them my card information and I checked my confirmation email the day I was about to leave to see my email said reserved for the 21-22nd my heart went into panic and my nightmare began! Calling back to snap travel they said it’s completely up to holiday inn, I called holiday inn they said they have no problem amending if, they just need an email from snap travel, however snap travel didn’t want to email them, they wanted to holiday inn to email them so the gentleman at holiday inn said do me a favor just demand a refund for this rare situation and book with me so I called and the lady said we need an email from holiday inn, holiday inn then emailed them since I was at the property by then and I also emailed them and I still have no refund or actually no answer back at all! If your so concerned with money and are so money hungry since what your pulling is a bait and switch then why don’t you settle for credits for me to use at a time where I’m off from work again?!

Through snaptravel I have a made a booking reservation for Feb 15-16 for the hotel "Four Points By Sheraton Newburgh Stewart Airport". When I have entered my credit card information it had returned an error about reservation no longer available. I have checked their website again and it is showing that the room is still available. I made the same reservation and it went through this time. However upon checking the reservation date it shows that the date is Feb 11-12 which is the next day the reservation is made. The original search date was never changed yet the reservation date was modified. This is an error with the system.

I have called the customer service using the SMS system a few hours of booking, obviously it did not work at all, no response. I called directly to the phone number and someone answered. Upon checking my information I was told this room was unrefundable (obviously because its the reservation is literally for next 12 hours). I was told the only way it could changed or refunded was if I called the hotel directly. The hotel obviously couldn't do anything because they said they don't have access to 3rd party company's reservation.

I went through the process to book a room at $186 at The Omni Fort Worth as was advertised on Kayak, the message received on Facebook Messenger from SnapTravel, and the SnapTravel website; completing the payment step with time allotted in the countdown to book the reservation. I then got a message that the reservation was not completed because the room was sold out. Now, when I go to book it lists the rate, for the same room, as $220; so the room is obviously still available.

When I spoke to customer service via Facebook Messenger they stated the price is dynamic and the room is now available for $220. They would not respond directly to my issue of the price offered not being honored despite completing the purchase within the “Rate Expires” countdown clock. I then tried to contact customer service via phone. Twice I was connected with customer service and then while I was explaining the issue the customer service rep hung up on me.

I have since booked the room at $220 so I do not loose the room but I would like the original price honored as I completed that booking within the required time.

I made a hotel reservation via Snaptravel for the Hyatt in Charleston, SC from 12/23-12/26. The google search I made for a pet-friendly hotel yielded this one so I booked it. Shortly later I called the hotel to confirm they had everything in order only to be informed that they were in fact not pet-friendly. Having two dogs and no where else to go, I realized I needed to cancel. Because I didn't get the refund, and I had no other funds, I was forced to sleep in my car. And since I had this booked through Snaptravel and they were the ones who received the payment, I contacted them in my first attempt to get reimbursed. Initially they told me that they don't do refunds, but after I explained that I was given misinformation, they then instructed me to contact the hotel and have them send Snaptravel an email acknowledging they agreed to it. The hotel informed me that I needed to contact Snaptravel that they couldn't do anything. I finally got an email from someone at the hotel and gave it to snaptravel. "***", who referred to herself as a supervisor, (I was told that there is also a male supervisor in the office named ***. Not sure which is true, but I don't think *** is a female name.) spoke with me after I requested a supervisor. She told me that she would contact the hotel and let me know their response. After not hearing anything for 6 weeks, I tried the same thing again: Called Snaptravel only to be told they can't do anything and that I should contact the hotel and then the hotel told me the same. At this point, I wanted to do a conference call between the two so that I could hear how each would respond to what the other was saying. I guess Snaptravel could see what I was doing and would no longer pick up the phone. After waiting 40 minutes on hold for a supervisor, I hung up and tried calling back. This time no one answered and I was sent directly to hold where I waited for 20 minutes before getting hung up on. I gave it a couple days more and the same thing happened again. My belief is that the hotel has some share in this because they have been paid and because they should be responsible for information about them online. If it says they are pet-friendly and I book a room based on that then they should be liable for my refund since they shared in my expense.

To whom it may concern:

I booked *** in New Orleans for Mardi Gras on January 23 2020 for 4 days and 3 nights, Feb 24-27 2020. They fully charged my credit card for over a thousand dollars and the Hotel has no record of me or my reservation when I called them last Wednesday 2/6. I was told to call snap travel.
I called them and was told that they sometimes book closer to the check in date, but my reservation would be expedited to *** by their amendments team, and I will be hearing from them immediately after it is booked.
It is now Sunday 2/10/20 and I have not heard from *** or anyone from the amendments team, who was “expediting” my reservation through to the ***. I called and was told the same story how it will be expedited, I told them I want a confirmation number to give to the hotel, so I know I have a place to stay when I get down there, as Mardi Gras is an extremely busy and expensive time to get a room on New Orleans.
I told them that I wanted to speak with a manager, they told me that they would say the same thing the representative was already telling me and I told them that I wanted to speak with them any way.
I was hung up on, not once, not twice, but 5x while on hold waiting for a supervisor, sometimes by the same representative. I never was able to get through to speak with a supervisor.
I created a fraudulent charge claim with my credit card, as they happily took my money and cannot provide me with any information on my reservation. I am actually flying out on the 19th and have reservations elsewhere until the 24th. So I’m leaving for my trip in 9 days and I still don’t know where I'm staying the last 4 days of my trip now, and for the hotels that actually still have rooms left, the prices have skyrocketed due to Mardi Gras.
I do believe this company is a scam and I don’t believe I have a reservation at all. I hope that I at least get my money back, now that they have already ruined my vacation. Very unprofessional, and probably the WORST customer service I have ever experienced. Do not book through this company!

I booked a reservation then a week later I received a email stating they could not accommodate my reservation, so I booked a different room. Not they have 2 reservation for me over $1950 and they will not respond to my request for refunds

I arrived at Green Valley Resort in Henderson, NV on the afternoon of 2/3/20 to inquire about a room for one night. I knew from a web search that Monday evening post-Super Bowl rates would be very low in the Las Vegas area due to low occupancy. I was greeted at the drive-up check-in area by an imposing valet who insisted on taking my keys (without explanation) before I entered the hotel. I approached one of the several available desk clerks to inquire about a AAA rate for the night and was told I would have to book online to get lower than rack rate. I was abruptly directed to sit in the lobby and book online if I wanted a discounted room rate. Which I did. Using my iPhone, I found a listing of rates for that night at Green Valley Resort and chose to use the snaptravel website which was highlighting a rate approximately 50% below the rest of the listed sites (eg Expedia, Priceline, etc). I went through the steps of booking the $42 advertised room all of the way through to providing credit card information. I received an immediate text reply from snaptravel telling me that the $42 rate was no longer available and the rate was now $80. Since this rate was still well below the rack rate including resort fee quoted by the desk clerk, I went ahead and booked the room at the $80 rate, understanding that with added fees and taxes the full rate would be $93.58. I did not read any fine print on my iPhone other than to understand that fees and taxes would be added. Once the non-refundable booking with snaptravel was completed I received an email, and in that email I saw that the amount I had paid snaptravel for this non-refundable transaction did not include the Green Valley Resort fee. I am a frequent user of the Trivago app and in that app it is possible to see fully all charges associated with a room. I used snaptravel thinking this would be the same experience. Upon checking in to my room I was told the resort fee would be taken if I wanted to use the room. So I authorized it. My alternative was to walk away from the $93.58 I had already paid snaptravel and go book a room at another hotel. My complaints are as follows: 1.) snaptravel used a bait and switch technique on their website by advertising the $42 rate, then rescinding it 2.) snaptravel did not follow the usual and customary steps in revealing ALL fees including resort fees in their final quoted rate 3.) Green Valley Resort was more than happy to work with a shady website like snaptravel even after I complained about the experience to the desk clerk. Both snaptravel and Green Valley Resort valet and desk clerks resulted in a poor customer experience.

My flight out of Chicago was delayed until tomorrow, so I went online to book a hotel room. The SnapTravel rate popped up as the best option, and in my hurry to book it before their timer ran out, I didn’t see that it was booking me for TOMORROW night. When I received my email confirmation, I called their help line (mind you this was only 5 min later). I was told my reservation could not be canceled or modified. I asked to speak with a manager and was told they would call me (and they have not). I tried reaching out via chat and was told the same thing, despite my repeated requests to speak with a manager. I believe this company is deliberately taking advantage of anxious/weary travelers and uses their countdown clock to distract customers from their cancellation policies. I can’t believe that they could not (or rather would not) alter my reservation for one day earlier even when I offered to pay additional fees. Not only will I now have to pay full price at the hotel (because I certainly don’t trust online bookings now), but there goes $120+ down the drain. Glad I can pay the SnapTravel salaries for them to not be helpful.

The problem is that is has caused nothing but a giant ball of stress ever since booking. I booked three weeks ago and paid in full $3000. I still have no hotel confirmation number and my contact at the hotel can find no record of our upcoming stay. I can't book diners ,excursions or transportation without my confirmation and these fill up quick. We also don't feel comfortable booking flights without knowing our trip is secured. Now the flight prices are going up as we get closer. I'm not looking for a refund or anything I didn't pay for, only my confirmation. I also referred two other families to book with Snaptravel, and they have for the same trip. Every time I chat for a resolution they ask me to keep waiting. Wait for for what? Just give me what I have paid for and you have guaranteed. Planning a vacation is supposed to be a joy and what we work so hard all year for. This certainly is not.

I booked through snaptravel.com today for a work conference at the end of this month, along with 2 coworkers. After calling the hotel (Wyndham San Diego Bayside) I was told that no reservation existed for me at all, let alone the dates of my travel. I have tried the text/SMS help system but have not received a response. I paid in advance for the room I have just spoken with their 877 line only to be told that the reservation would not show in the hotel's system for 3-5 business days (which the hotel could not corroborate) and seems very sketchy, as nearly ANY other travel site I've used provides instant confirmation from the hotel. I have asked for confirmation today by close of business and a call back from a supervisor, but am doubtful I'll receive either.

Through this company I was billed for my hotel stay and then I was billed by the actual hotel as well. So I was charged twice for my stay using this website which normally only the travel site charges me.

I booked a room at days Inn for $44.00 + tax which came to 54.43 and received the confirmation with details via text immediately.
Once I arrived at the days inn, I was told that they hadn't received payment through snap travel, they had just received the reservation information and I still had to pay for the room.
I thought it was odd but this was my 1st time booking through a travel site so I just figured this was how it was done.
The following night after I paid for an extra night with days inn, I decided to check the balance on my debit card when I noticed snap travel charged me $62.59.
I immediately called them and everything I was being told was false information. The price on the site and on my confirmation email was completely different than the numbers the customer rep was giving me.
I stay in the area of the hotel I made reservation at, I was trying to get a better price by using the booking site but ended up paying $62.59 more than I would have I not used this site.

WE booked a hotel for Feb 1st. our flight was landing at 11pm and needed the hotel. The airline American Airlines contacted us and told us our plane was delayed leaving Denver Co and we would miss our connecting flight so they switched our flight all together. With new flight we would land the 2nd at 1040am so didnt need the hotel anymore. We contacted them snaptravel to tell them we no longer needed hotel the 1st and would need it the 9th instead on our way back. They said they would switch the reservations if we got permission for the hotel. Which we did we got the verbal and written ok from *** at the embassy suites is the one that gave the permission. they than said they had to check with their middle man to see if they could cancel. I told them you already told me if I got permission from hotel than you would switch the dates. This was a lie from the get go and I spent 3 hrs plus and 10 phone calls to get everything done. They than told me that they wouldnt authorize the switch.

I booked online with Snap Travel under the advertisement of my hotel with free cancellation. I paid the higher rate just so I could get free cancellation just in case of an emergency. After I booked and paid with my debit card, my receipt said the room was 100% non-refundable. I sent proof of the screen shot on the booking advertisement to Snap Travel where they advertised free cancellation. All I got back was a inbox saying it was not refundable, thanks for understanding.