Snaptravel

Snap Travel does not disclose total price for booking. I reserved a hotel through them paying the shown amount plus taxes. When arrived at the hotel I was charged additionally for taxes. Once I contacted Snap Travel I was told "charging fees is necessary for running a business." Snap Travel taxed me about 15 percent of total cost. Hotel taxes cost me less in comparison to Snap Travel "taxes." I do not believe in costumers paying hidden fees. Did not this company has violated consumer protection law?

WARNING! I booked a hotel room through snap travel this week. I used Snap Travel because they offered the room at the lowest rate. However, when I went to select the room, I noticed that at that rate, there were no refunds. I also noticed that there was another option to pay a higher rate for an upgrade that included free cancelation. I chose that option because I like to be able to cancel if necessary. Well, I became ill a couple of days later, and contacted Snap Travel to cancel my room. They REFUSED to call the hotel & cancel my room. They said that I had to do it myself. I called the hotel and of course they told me that the booking company would have to cancel the room. I sent another message to Snap Travel and told them that I paid the additional fee for the free cancelation option, and the hotel told me that if they called them, they would cancel the room and refund the money to me. Snap Travel STILL refused to help me & cancel the room. I have used online companies many times to make reservations and this is the first time I have had a company flat out refuse to help me with a cancelation, even though I paid more money for the room than they quoted me to have the option to cancel. DON'T USE SNAP TRAVEL UNLESS YOU WANT TO LOSE YOUR MONEY IF YOU NEED TO CANCEL! Use the trusted websites that allow you to can if you need to!

I was attempting to reserve a hotel room through Snap Travel’s service, once they accepted my identity and credit card info, the room suddenly became unavailable, as did my second choice of room. I was told that Snap Travel would be charging my bank card for a “pre-authorization” that wouldn’t be removed from my account for a few days. Requests to speak to a Supervisor at Snap Travel were denied (Actually I was put on hold the entire time I’ve written this complaint.)

I booked a hotel thru them that always accepted a cash deposit. So I booked the hotel and called the hotel and the hotel no longer accepted cash deposits. I don’t carry a credit card just a visa debit. The hotel told me it’s all up to Snap travel to issue any refund. I contacted them with this information and they refused to refund me or resolve the issue. they asked me to get the hotel to send a letter and they hotel said they didn’t know what they were talking about so I asked snap travel to contact the hotel which they refused to do. I don’t know what to do!

I booked a hotel room for periods between March 21-24 2020 in Orlando at Doubletree Suites By Hilton Orlando Disney Springs Area through snap travel. Reservation is confirmed by snaptravel and paid for in full through VISA. However snaptravel has not actually booked the room, when I called hotel directly they have no record of any room booked under my name. Contacted snaptravel multiple times with no resolution. I would like snaptravel to fulfill their contractual obligation and reserve room I paid them for. I will withdraw my complaint if Snaptravel makes reservation and I independently can confirm with staff at Doubletree Suites By Hilton Orlando Disney Springs Area.

Terrible customer service. Advertise a room that is completely different that what you are getting when you check in. DO NOT USE SNAPTRAVEL you will be disappointed to say the least. I used them 2x thinking the first time was a fluke. Wrong, I got burned twice. Please use a reputable site. Save yourself the stress and the terrible surprises when you check in.

SnapTravel did not disclose at the time of booking that it will not provide a confirmation from the hotel reserved until 3 days prior to arrival. I fully paid for the reservation and am at the mercy of SnapTravel to believe that they will have a room for me when I arrive. This is not standard practice in the hotel reservation industry and I was not told in clear and obvious terms that I would not receive a real hotel confirmation until 3 days prior to my arrival. I booked a very popular resort during a very busy week through SnapTravel and I am not comfortable without a confirmation from the actual hotel which SnapTravel should be able to provide me. Additionally, the hotel offers additional reservation abilities through Disney World that is only possible with a comfirmed hotel reservation. I would have NEVER reserved the hotel through SnapTravel if I would have know that I would not receive a hotel confirmation upon booking. SnapTravel refuses to provide a hotel confirmation though I texted with their agents, ***, ***, and ***. These agents also refused to provide a refund.

I booked a hotel in *** through Snap Travel. Price was a $150 lower than other online locations so seemed like a good deal. I was wary so I validated with hotel who confirmed they have not received my hotel booking request. I have called Snap Travel, SMS'd with them etc and Snap Travel keeps indicating they have forwarded it to the amendment team to work on it and that a third party is sending it to the hotel. Snap Travel, in my case, sends requests a third party they deal with to book my hotel. Snap Travel is also refusing to refund me my money. Two weeks of waiting and I keep getting the same "canned" response from them thanking me for my patience and that they are working on it. It's clear to me that they are not. Companies like this should not be allowed to exist. In the year 2020, how hard is it to take someone's money and then reserve a room..... There is obviously another issue. What is also frustrating is while I have paid, and they won't refund, the hotel is accepting reservations for the room I should have reserved for myself. This world is dirty......... Do NOT BOOK WITH SNAP TRAVEL!!

On January 4th, I fond a snap travel advertised price of $111 pre-tax for the Best Western Plus Hotel in Coeur d'Alene Idaho for June 26-29, 2020 - for 2 Queen bed room. I went through all the necessary steps to purchase this room - following all instructions in the allotted time prior to the offer expiring (30 minute limit). I received and inconclusive error message though every time I pressed purchase. The system told me to wait a few minutes and try again. I made REPEATED calls to customer service immediately and over the following 3 days. The price changed on occasion, but I was also able to find the $111 original price several times even while on calls and during text exchanges with SnapTravel agents. They even sent me NEW links with the same $111 offering, but once I got through step 3 of submitting credit cards (and note, I tried 8 different cards from various banks), the error message continued. The agents kept pinging me asking me to "try again - it should work this time"...but it never did. I have spent countless hours (maybe more than 7) trying to resolve this matter with Snap Travel. They have falsely advertised and performed a bait and switch on me as the consumer. Also, they have wasted everyone's time and not communicated why the error was occurring - must be on their end since I have done EVERYTHING they asked of me as the consumer.

Terrible service. Sent me round and round as each "deal" disappeared the second I clicked on Book Now. Their service "ninjas" were useless to help. I think it's a scam or at least an awfully bad implementation of a good idea.

We booked a reservation with snap travel for 7 nights from March 13th - 20th and were attempting to add an 8th night to our stay. After telling that to snap travel's bot via text, we were booked an 8th night but for the 20th of December. 3 months before our scheduled stay. We we're unable to use this room as it was booked erroneously. After realizing snap travel's mistake, we attempted to contact them via text again to change the booking but we were told that the booking was nonrefundable.

On, November 12th I scheduled a hotel room at the *** for the night of December 7th. I received confirmation through SnapTravel and I paid through PayPal. When I arrived at the hotel on the day of my reservation, I was informed that I did not have a reservation at that hotel. The staff actually informed me that I was the 10th person who had attempted to check in that day using SnapTravel information. I was left roomless in a city that was heavily booked because of the ACC Football Championship Game.

This company has a website set up to redirect you to pay pal the browser and server cuts off mid transaction and then redirect to start all over giving no confirmation to double bill. As most consumers assume the transaction didn’t complete because no confirmation is generated. This they engage in fraudulent practices to double and triple bill and fraud consumers and collect money for accommodations never used hotel. The employees are trained not to allow dispute resolution or for consumers to speak to supervisors or managers to immediately resolve an error.

Very misleading advertising there is no way to get ahold of these people other than text or email I received a text saying I get $20 off my next hotel so I completed the credit card information and put my $20 Credit in and it gave me a final price of $94.99 so I submitted it and a couple hours later I checked my credit card statement and I was charged $114.99 I text them to dispute and they told me that there was an error but they say they couldn't fix it I highly advise not to use this service

Snap Travel engages in very deceptive practices by not providing a total price for the travel bookings that they are offering. On Dec 12th, I booked a hotel through Snap Travel and paid what was advertised as a "total" price. Upon checking into the hotel, I was informed that a resort fee was also due and that this needed to be paid. Once I reached out to Snap Travel, they told me that they disclosed that the resort fee was due, but this was shown in a very convoluted manner: I needed to click to a different page and then scroll all the way down to the About section for this to be stated. If this is something that needs to be paid, this really needs to be shown in a transparent manner.
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I personally will never ever use Snap Travel again, but I want to make sure that they do not get away with this kind of behavior.

Booked a 2 bedroom condo and when we called resort they said snaptravel booked a single bed single room. We called for 4 days to get resolved and were assured by snaptravel it was fine and they guaranteed us the 2 bedroom condo. We call dozens of times before leaving for our trip to resolve. When we arrived it was a 1 bed setup like the resort told us on the phone. We got run around from snaptravel for 4 days and didn't resolve and still havent. They would leave us on hold for over 30 mins at a time and always said they would call back but never did. We drove 6 hrs for a family trip at new years and had to be separated because resort was sold out by the time snaptravel tried to look into it.

I write this while irate at 1am in the parking lot at a central *** hotel with two young children, having arrived in the lobby to check in at 11:15pm (nearly 2 hours ago). Snaptravel’s corporate card gets declined. I call them, they “apologize”, ask me to wait 10 minutes.
I patiently wait more than 15, then call back.
I’m given another empty apology and told there’s no one that I can be connected to with any power to expedite the fixing of their mistake, but that “they’ll surely have it fixed in another 10 minutes and they’ll give me a call back”.
So another hour goes by of me calling back every 15 minutes, being strung along that it’ll be fixed in just 10 minutes each time.
Eventually during the last call I’m told they cannot in fact fix their problem and they’ll happily refund me, with no compensation to cover my time or suffering trying to keep a sleepy 2 year old from losing his mind in a hotel lobby for over an hour at midnight all the while receiving the most empty insincere lip service I’ve ever observed.
I have just rebooked the reservation directly through the hotel at a significant premium (I don’t blame them one bit though, the hotel manager was a wonderful guy and was gracious enough to deal with us in his lobby for so long) and await a full refund.
What I’d really love would be a decent explanation and not a dismissive “we value your business, we’re so sorry, that’s not how we desire our customer service to be” or any other such nonsense.
This company should be shuttered, and I await the day when the Revdex.com receives enough complaints to make snaptravel insolvent.
Beyond shameful.

Usually I book my travel with *** but thought I'd use a different booking company for my hotel. I chose Snaptravel*** I was booked for the wrong date. They also have an additional charge to get an upgrade if available. Pointless don't use it. They never contacted the hotel. The only option they give you to deal with a problem is by Chat. HORRIBLE EXPERIENCE. I contacted one individual and as soon as I told her I got booked with the wrong date I never heard back from her. I started the chat process again through website. I waited 19 minutes! I told her my problem and again sis not here back after several attempts to get a response. Because I had not heard back in 2 hours, I called the number that is for reservations within an hour and spoke to another rep. Again I got nowhere. I ju as t wanted a refund at this point because I booked another hotel since the original ok ne was booked for the night. I could not get a straight answer as to why I never heard back from the reps. I just wanted a refund and was denied.

Horrible company, horrible customer service. Snap Travel’s credit card was declined by the hotel when I tried to check in. Had to wait 2 hours to get anything done. An hour of which was spent in their “Urgent Care” Service which is a name I had to laugh at. Most of this 2 hours was spent on hold waiting to speak with someone. Eventually the hotel allowed me to check in with the understanding that Snap Travel would call back within a couple hours with a working card. I feel bad for the hotel stuck in the middle, but the customer service is horrible. Eventually after checking in I was told my account would be credited $28 (20%) as if they honestly think I would use them again. I was told there is no other way I can redeem the money or recieve a full refund for a mistake that was entirely Snap Travel’s fault. They are taking almost no responsibility for their mistakes.

I left my home due to the power outage and fire danger at the end of October. In my travels I stopped exhausted for a night at the holiday Inn in Redding, CA. I booked the room on Snaptravel before going to the hotel. Upon arrival at the hotel, they informed me that they did not receive my reservation from Snaptravel and that I was probably scammed. They informed me to call my credit card company. I called my credit card company to ask for a refund and they said they could not issue a refund because the charges were still pending. After, asking the hotel again what they could do to help they realized that snaptravel was a legit company but they still didn't get my reservation. when I gave them the reservation info and asked them to contact snaptravel to figure it out, the snaptravel credit card was declined. even though snaptravel had already charged my credit card. I asked snaptravel for help by text chat and they kept telling me the reservation was available but the hotel was doing it wrong. Anyway, after 2 hours of back and forth between the snaptravel and hotel, I was given a room because I paid for it myself directly to the hotel. Anyway, after unloading everything I own into the room (remember, I was escaping the fires) I laid on the bed I was exhausted after the drive and the drama of getting into the room and unloading so much stuff. There was a bug in the bed. So I snapped a pic and demanded my money back. The hotel said they would be happy to refund me but that Snaptravel had to give me my money back because they are the ones who charged my card. So, I asked Snaptravel for my money back and they said they would get someone to help me. They never did. They didn't get a supervisor they just kept sending me advertisements asking me if I'd like to book my next vacation. So the hotel gave me a different room. I moved all my stuff again, and stayed there for the night, too tired to do anything else. In the morning, the toilet overflowed. I asked at the desk for my money back and they said they approved a refund but that Snaptravel had to issue the refund because they charged my card. So I reached out to snaptravel again. And got the same problem no one was helping. They kept offering me to book a vacation with them. I gave up for the moment and left to come home. A few days after I was home, I saw on my credit card that Snaptravel never issued a refund and the Hotel had also charged me for the same room. I was there for 1 night with a terrible experience in customer service from both snaptravel and the hotel and terrible accommodations. And all they did was blame each other. I filed a formal complaint against the hotel with Revdex.com. At the time I tried to file a complaint against Snaptravel with Revdex.com as well. I could not find them. The Revdex.com replied to me about the hotel, they never responded to the complaint. the Revdex.com told me there is another office for Snaptravel, so I am here now. I wrote some reviews online ( I don't normally do this but seemed my only option) I also filed a dispute with the credit card company for both charges. I also called the Holiday Inn corporate office for the hotel and they assured me they would fix everything. They never called me back. Holiday Inn never replied to my credit card charge dispute and the charges were reversed. However, Snaptravel replied to the credit card dispute saying the condition of the rooms is not their responsibility. So they will not issue me a refund. How can this type of business practice be acceptable???