Snaptravel

I made a two night reservation using Snap Travel and when I arrived at the hotel, my name could not be found. My confirmation number was not found either. I texted and called their support numbers only to be lead to dead ends. I was promised a call back that I never received. The text support was "looking into a resolution" for over an hour before I just gave up. I would like a refund for the $169.90 I was charged.

I had never heard of the company before purchasing a room through them.. Arrived at the hotel and the place was NOTHING like the photos Snap Travel had posted on their website. The whole lobby looked like something out of a horror movie. Crumbling drywall, flooring missing, and a RANCID smell. Ok I thought maybe the room will be better due to the photos I saw online.. There was mold up and down the walls, literal chunks missing from the floor, beds falling apart and a bathroom door that won’t latch shut. You can’t make this stuff up! Maybe for a 50-90 dollar price range ok, but I had paid 209 dollars for this run down shack of a place! I immediately called Snap Travels customer service and tell them about how the FALSE ADVERTISED this hotel. They tell me to email photos of the issues with the hotel. I do so and they reply back to me stating there’s someone on the case and I will hear back within the hour. THREE HOURS later they quit answering SMS messages, emails, and phone calls. It seriously seems to be that this company is ran in a back bedroom somewhere. Finally get a reply after calling/ texting 10+ times. They tell me I need to email over written documentation from the hotel stating that they had cancelled the booking, and they will refund me within 24 hours. I do so. Even had the hotel sales manager email them also. They quit replying AGAIN. Here I am 5 days later still no reply and no refund. Disputed charges through my credit card so we will see what happens.

I used a search engine to find a hotel in Vegas. I put in my search for the date. Snaptravel had the lowest rate so I pushed the link to book the room. When I got the conformation, it had changed my date to over a week past what I had put in my search criteria. I had NOT clicked for flexible dates. When I tried to call to have them change it or refund or give a credit they would only parrot the phrase it is nonrefundable. We asked to speak to a supervisor, but none could be found.

Hotel could not get me in the room because snap travel had given them a temporary credit card number that was no good.
Called customer service for SnapTravel and they could not help me and put me on hold indefinitely.
Don’t use this company to book a room unless you want to pay twice and be left out in the cold.

Horrible
Horrible. Bait and switch application. In the time it takes to fill out the forms for the hotel, they come back saying, oops sorry the rate has changed. Total bull and total false advertising hiding behind a bot service.

I called on 10/28/2019 to reserve for 11/17-11/17/2019. I wanted to cancel my reservation on 11/14/2019. I didn’t realize that snap travel was bot. I text about 4 Different bots. These boys were saying that I needed to cal
The hotel to cancel my reservation and have the hotel write a documentation stating that it was ok to cancel so I can get my refund. So I did what they told me to do. The hotel receptionist told
Me that the 3 party (SnapTravel) needs to call them on order to
Cancel since I made the reservation with them. The receptionist Spencer even said that all 3rd party vendors call, and they (the hotel) will let them know that it is a free cancellation. I started this process at 915pm it is now 1135pm. All I want is my damn refund, I can’t make it to
The hotel because my children is sick! And I’ve given 48+ hours before my reservation!

Booked a room thru this company where they charged me thru PayPal. Upon arrival the hotel clerk stated the card SnapTravel used was declined and I had to pay them directly for the room, which I did and which was less than what Snap Travel charged me. Upon notifying Snap Travel about the double payment problem I was told that I had to "wait for approval for a refund". I just want my money back as fast as they took it.

On 11/03 I booked a room at 9pm for 10pm arrival SAME DAY, with snap travel under reservation *** and arrived at the hotel after booking with. As we were checking in, the hotel informed us snap travels credit card was declined and I could not check in. I reached out by chat and called them after searching for their number. The CSR said they would have to file a ticket and someone would call or get back to me in a few hours...I WAS ONLY AT THE HOTEL FROM 10PM TO 4AM. 6 HOURS! The hotel, caught in the middle, agreed to book me a room at the same rate directly through them so I asked snap travel to refund me my purchase as they did not uphold their end of the contract and they refused. I asked to speak to a supervisor and was put on hold for 25 minutes before getting frustrated and hanging up. Ridiculous, I need to be refunded.

The company guaranteed me a room after they took my payment. I've waited over two hours and still can't get my room due to them not sending the funds . Worst experience trying to get a room ever . Unbelievable that their customer service couldn't just push the payment through.

I did NOT have a good experience. I chose to book a hotel that I had previously spoken to about having my 18 year old check, and use my credit card (I have faxed in authorization, license, etc) in with snaptravel. I booked, and then when my daughter called to see if early check in was possible, she was told her reservation didn’t show (1:30PM). At that point, the hotel had rooms available. I checke the website periodically over the next FOUR hours and wanted to book through them just to get in, but Snap wouldn’t tell me what the issue was. Keep in mind, throughout the afternoon, I kept reminding Snap I HAD to have a room at that particular hotel. Thirty minutes after that, including rounds and rounds of “kindly bare with us, our Urgent Team is working on your case”, I was informed the hotel was sold out. The manager I had been working with said the hotel had sold out only :20 before they told me that. I was left scrambling to find a hotel that would allow my daughter to check in and me send authorization. So, nearly seven hours after arriving in the area, with NO help from Snap, I got her in and am receiving a refund. NOT WORTH SAVING $30 AND WILL NEVER USE AGAIN.

I booked a hotel in *** 10 days in advance via SnapTravel, when I arrived today, I was told SnapTravel never made a reservation. I have been trying to reach someone on the phone for 20 mins without any response. Can you believe it?

I paid for a hotel stay through *** Once I got to the hotel, the virtual card they use to make payment with at hotels declined so the hotel charged my personal card for the total amount of the hotel stay. I ended up paying twice, once to the hotel (~300.00) and once to *** (~300.00). I reached out to *** and the customer service rep told me that they would reach out to the hotel to fix it. A week later, I have received no call. I called the hotel and they said that *** never reached out and they had to charge my credit card because SnapTravel's card did not work. The lack of follow-up and care by *** is unprofessional and poor. If their card did not work, then they should refund me my money so I don't end up paying twice.

Worst company ever booked with would not recommend at all. Their website doesn't work and they do nothing after hours of being on hold. I'm beyond frustrated with them. DO NOT EVER BOOK WITH THIS COMPANY BAD BAD BAD

Total scam. "Prices expired pleas refresh page." Every time. The site is

I booked a hotel room via *** for 10/26/2019. However, the day before the reservation, the hotel and surrounding area lost all power due to the PG&E outages. I called the hotel on 10/25/19 to inquire whether they had power, they said no, and said they would cancel my reservation with no charge. That same day (the day PRIOR to the reservation), I contacted *** to inform them of this, and the agent instructed me to obtain written confirmation of these facts and email them to *** I did this (despite significant inconvenience, as I had to recontact the hotel to ask for written confirmation), and emailed as instructed on 10/30/19. As of today, 11/6/19, I have heard zero response from ***. Just now, I attempted to contact them again via text (the only way to do so, per their website), but am getting zero response.

I booked a reservation to a hotel with this company. I contacted them to change my reservation. The reservation info I received indicated I would receive a partial refund. They would not honor any refund. I wish I would have reviewed the complaints on the Revdex.com website prior to booking with them. They need to be investigated for fraud.

I made a reservation & received a confirmation email. Upon checking in at the hotel, they stated *** virtual card declined so I was unable to check in. I then attempted to call snap travel more than once & got no response. After awhile I received a text & explained the issue, it wasn't timely in the slightest. Furthermore, I called my card company to ensure nothing was wrong on their end, it wasn't. I've been waiting for a response for almost an hour, through only texts & this is beyond inconvenient & unprofessional to say the least & I cant check in because I've already paid, but do not know what the issue is

Booked a room credit was charged went to check in to the room no reservation was made. I travel 250 days out of the year never had any issue booking room till today, worst customer service is clueless and reading from a script

I was Baited by snaptravel during a search for a hotel in South Carolina for a hotel in Oklahoma in a town by the same name. Never having been there before, I didnt Realize this until after purchased. This was over a month ago that I was promised a refund and I have Been in contact with them and all they are saying is that they are in contact with their “Travel partner.” This business seems very shady and I had to pay double for a hotel room because I eat I’ll needed the one in South carolina. They wouldn’t just transfer the reservation either.

On Oct 11th 2019 I used the snaptravel app for the first and last time. I booked a hotel room in Clarksville Ar at the *** When I arrived to the hotel at 9pm, I was told they did not have a reservation for me. I gave them my confirmation number given to me by the *** It was made for Sunday the 13th, two days later! I called the customer line and was told they would have to pass this on to their urgent care team. I waited for another hour and did not hear back from any urgent care rep. I called again and talked with another rep who assured me they would do what they can to expedite the request. I waited another hour. I called back again, I am now incredibly tired from traveling all day and the savings was only going to be a total of $5 from what I could book the room for myself was. This was not worth the hassle. I spoke with a rep that called herself Via. She agreed to authorize a refund since they could not resolve my issue and get the date changed on the reservation. I was told it would take 5 business days to process the refund. I waited two weeks, no contact or refund. I called back and was given a supervisor who assured me they would contact me via phone or email within 24 hours because they had to get authorization from their 'travel partners' They assured me that they had been emailing them to get this taken care of. I asked them to forward me these emails as proof and so that I could follow up with these 'travel partners' I was told that they could not do this. It has now been another week and no refund or correspondence.