Snaptravel

I made a 4 night family booking for a New York Hotel which was not open due to COVID. (I'm based in the UK) Snaptravel will only give me a full refund in Snaptravel credits valid for 1 year. No refund back on to the credit card. I did book a 100% non refundable room only booking, but didn't realise that if the hotel wasn't open I wouldn't get a refund. The hotel has confirmed a full refund to SnapTravel. I don't want the credits as I doubt we can travel outside the UK for a while as a family. So I have asked for a cancellation invoice which has been requested by my travel insurance to claim the money back this way as I was losing any hope with SnapTravel and they say cannot provide this. This can't be right? They have kept my money so surely they can send me a cancellation invoice stating the cancellation fee is the total amount I spent on the accommodation?
When I try and print the cancelled booking off the website the amounts for the booking disappears. Hence I was unable to print a cancelled booking showing the amount I paid. I have taken a photo with my camera and waiting on the travel insurance.
It is important to note that when dealing with this company the only way I could engage by email was to cancel the booking during Covid even though I knew the hotel itself wasn't open. Being based in the UK it's very expensive to hang on the phone even if I was able to get a phone number which I wasn't. Many of the email responses are quick but they come back with the same reply before. They just fob you off. I probably saved £50 booking with this company. It really is not worth it.

Awesome Service and saved me over $40 booking through them. I would HIGHLY Recommend checking there prices first. A1 Service through and through!!

I needed a room at the last minute. I found snaptravel and got a great room for a great price. Was able to check in just minutes after booking. Will be using snaptravel again.

I was concerned at first because they are a new travel service but I gave them a go and everything worked out perfectly! Got me a GREAT deal in ***. No issues, just showed up and the reservation was in.
I will definitely be using them again.

It was easy to book with Snaptravel with no surprise costs once I checked in.

It was so easy to book. Checking into the hotel was quick and easy with this booking as well. Would recommend and will definitely be using it again. Also it had the best price on the same room. We were very pleased with the ease of use and the money saving.

They had the best rates. Everything on their site worked well.

Snap travel was able to get me a great deal on a hotel in *** on a last minute trip. I highly recommend this site and will be using it in the future. Thanks

Todo súper bien los recomiendo al 100% prueben y quedaran satisfechos como yo y mi familia gracias

I have used snap travel for my business needs and it has worked out wonderfully for me looking to continue using snap travel in the future

Good fast and easy to use. The make booking a trip easy

Very easy to use and upfront pricing. I did everything through messenger and it was so convenient.

Made online hotel reservation. At *** Check-in, I was told the hotel is not affiliated with Snaptravel. I have been working relentlessly to get a refund. No luck. Just automated text messages and email. Finally talked to a live person and still no luck in getting my money refunded. Very frustrating.

Thank you so much for the great service.
From *** O.

Fast and easy. Definitely my new fav for the best deals on hotel rooms.

I have never had any issues with my bookings and have done several same day bookings. Snap travel is my go to site for all my travel bookings.

Great deals on good places and always helpful with any questions or concerns.

This was the first time using Snaptravel but it saved me over $50.00 during a high gh peak time of travel so that was HUGE.
I will definitely be open to using it again. Only suggestion is to give advanced updates.
My update came on the morning of my stay. Fortunately I was able to cancel the previous reservation I had made at a different hotel.

Very easy to use, had a great rate and was great about keeping me informed of check-ins, check-outs and things like that. Will definitely use again.

Very easy to make reservations & helps you SAVE money ! Will be using again