Sony Computer Entertainment America LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 15,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be
able to fulfill the consumer’s request. They may deactivate the account from the original console.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

May 1,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the
consumer and further explained why the decision was made as it was.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because, while they did respond promptly and over the course the week the problem was finally fixed the problem...they offered no compensation as my service has been like this for two pay cycles.Sincerely,
Aaron ***

Initial Business Response /* (1000, 6, 2015/06/10) */
June 10,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 8, 2015/06/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
SCEA contacted me, and resolved the issuesI now have control of my systems and purchases againThank you for everyone involved

Complaint: ***I am rejecting this response because: I have still not spoken with anyone at Sony - Have left Voicemails Sincerely,*** ***

Complaint: ***I am rejecting this response because: I requested refund to my credit card, but SONY "refunded" to my PlayStation Account balance, which can not be transferred to my bank
Again, this is an unauthorized charge and refund should be credited to my credit cardSincerely,*** ***

Complaint: ***I am rejecting this response because: It's my money and I should be able to do what what I want with it Sincerely,*** *** ***

Complaint: ***I am rejecting this response because:this is a horrible and ridiculous response I told *** * I demand to know who his manager is and contact information He never responded to me but instead he wrongfully responded to you I also told him to give me a time to call but like I said he ignored me Again! He never answers his phone I also stated in do not have my own phone and that is why I need to Call! All of what I said is senseable and understandable but Mr r refuses to listen He better not contact me anymore or Never!
I informed everyone that my purchases when my purchases were made but this Anthony guy isn't professional enough to look harder The syphon filter game was early last year and Pacman again was purchased of I said all of this already but he refuses to Cooperate! I said in my reply to him that customer service located my purchases and he should seek more professional help in cases like this instead of lying and being totally unhelpful by saying I didn't make a purchase or he can't find It!
And another thing I am *** * so I need for Sony to pay respect to me and respond to me as a Woman! I need to hear from someone higher on my next email who fully pays attention to detail and respects me! Sincerely,*** *

Initial Business Response /* (1000, 5, 2015/11/10) */
October 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
We will service Ms
***'s PlayStation without cost
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

January 22,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and provided a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

November 1,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted
the consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: This is not for a renewal which is what I've been trying to explain to sonyI signed up for the free trial on 10/which is the same day that I was charged for the serviceI assumed that they charge and then refund if you stop the service before the day period ends I ended it prior to 10/ I shouldn't have been charged.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/06/29) */
June 29,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On Jun 29,2015, I received this response via e-mail:
Hello ***,
I am writig you in response to your Revdex.com letter
Your PlayStation(R) Network account was banned for having an inappropriate online id name
You will need to call our toll free line at XXX-XXX-XXXX and reset the name
Thank you,
*** R
SCEA, LLC
ref:_00Di0H5ef._500i0SjQaT:ref
What I would like to know now is how is my online ID inappropriate?
Final Business Response /* (4000, 9, 2015/07/16) */
June 29,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided a solution
July 16, 2015: SCEA, LLC stands behind the original statement
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Can someone please explain how my online ID is inappropriate?

April 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able
to fulfill the consumer’s request
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: Sony can kindly resolve issue by taking action on which department is best fit to fix the issue Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I still do not have access to the sony playstation chat support I want to know why my access is revoked and I want it fixed.Sincerely,** ***

April 27,
Re: Case No***
Consumer: Melanie ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case#***
SIEA contacted
the consumer and provided a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

January 20,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided a resolution
January 25, : The account was temporarily suspended for violating the Terms of Service. It is now active
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC