Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 6, 2015/10/27) */
October 27,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Mr***'s
PlayStation Vita memory card is covered under a one year warrantyI completed his service request and emailed him instructions to obtain a replacementOnce our service center receives his memory card, we will mail him a replacement
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 8, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had been contacted within days of submission of my complaint, so SCEA was very timely with their response which is appreciatedThey had emailed me with the process and I had sent in my 32gb Vita Memory Card as of last Friday, 10/30/(I have the tracking number should SCEA wish to have it.) As of yesterday, 11/3/I received notice that my replacement was on route
I believe we will be able to resolve any further issues should they occur without the assistance of the Revdex.com so I consider the response from SCEA acceptable, and my case closed
If SCEA would like to communicate with me any further details, they may do so via the email provided

*** *** ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to ***. His PlayStation VR required serviceWe
serviced the system in warranty, it shipped on 5/**/17.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

April 4,
Re: Case No***
Consumer: RYAN***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case#***
I spoke to Ryan and confirmed we refunded his unauthorized purchase
and lifted his account ban
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew ***
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

April 12,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able to fulfill
the consumer’s request
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

August 29, Re: Case No*** Consumer: *** *** Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# *** SIEA contacted the consumer and advised that the Maywaether VsMcGregor match was delayed across the board with PayPerView. September 7, 2017: SIEA, LLC appreciates MrMelton’s feedback, and we are standing behind the original statement SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC

Complaint: ***Please note for the record that I am rejecting the principles behind what led up to me requesting the item to be returned as is for now: As a former computer repair shop owner and IT Technician, I firmly believe in maintaining customer satisfaction and instilling customer confidence, and also to try letting the manufacturer repair certain problems to not cause the warranty to be void, especially if a manufacturer has resources or repair methods that are not available to the general public such as a preloaded image of the system software that can be loaded into the device, or a quicker way to reset the firmware.Furthermore, I have purchased many devices that were bought used through ***, and have never had any problems with the enforcement of any warranty; in fact, this is the only time I have had any difficulty in obtaining service from the manufacturer.With the preceding in mind, I have sent the device in not only operating under the logic above, I was leaving for a business trip for weeks and had no time to tend to it myself.With that, despite verbal statements to the contrary, it is apparent that SCEA would rather rigidly stick to the terms of their contract than to stand behind the quality of their products, and I am extremely disappointed in the results of this case, and have lost faith in the entire Sony lineup; I am even pondering on whether or not I should return my brand new Sony Bravia TV bought from *** *** since I am now concerned that hypothetically, if it were to not turn on next week, that I will be greeted with loopholes and being exploited by Sony once again as I have with this PSthat I bought to let my visiting nephew play with (it wasn't even bought for myself).As I have stated, the device attempted to update itself and failed without my intervention whatsoeverThis has a known problem with many documented cases of similar issues, and it is also apparent that SCEA is turning a blind eye to such problemsI would be more than happy to pay for the repairs if I directly caused the problem, but for such a widespread issue, I am still surprised that SCEA refuses to offer any help whatsoever with the issue without demanding a repair cost.I have requested the item back to attempt my own repairs, and if it still does not work, let it be known that I am just going to discard the product as a worthless investment since I do not plan to spend another dime on a bricked item, and let this be logged as a permanent complaint against SCEA.Regards,*** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***. Thanks for trying, and I doubt Sony will try anything to fix their issue, and would not take more of your time regarding the casePS: they did not tell me in anyway when would I be able to disable their broken systemJust that it can only be done once every month
Best regards.*** *

Initial Business Response /* (1000, 5, 2015/10/14) */
October 14,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
As ***'
PlayStation was last serviced on 12/19/14, an out of warranty fee appliesService includes FedEx shipping to recover his PlayStation, all PlayStation genuine parts installed and tested by certified PlayStation repair technicians
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 8, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The point is, the unit was sent in DURING the warranty period times! Each time I was sent back broken refurbished unitsNow the warranty period ends and I'm S.O.LSony knew there was MAJOR issues with the initial launch unitsAnd they just kept sending me "refurbished" ones they received back from other dissapointed customersNow I'm stuck with a $pile of junk!
Final Business Response /* (4000, 11, 2015/10/26) */
October 26,
Re: Case NoXXXXXXXX
Consumer: *** Worner
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA appreciates Mr***'s feedbackHowever, we maintain our service policy: an out of warranty fee will apply to service his PlayStation
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 13, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sending me a BROKEN 'refurbished' unit so the warranty period would lapse, is not a desired resolution to the problem

Complaint: 12742835I am rejecting this response because I was NEVER contacted by SonyI initially contacted Sony regarding the issue and was told not to file a dispute with my banking institution or my account would be blocked
If I was contacted by Sony, I would like to know when and who spoke to me?
Again, the business practices should be reconsidered/reviewed and I will take it upon myself to have the issue resolved regarding signing customers up automatically once a subscription is orderedThis is unfair and a deceptive way to obtain funds from customers.
Sincerely,Christy Johnson

You have my permission to remove any mentions of compensation in my desired resolutionThank you

July 11, ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to Steve and assured him we will ship him a replacement PSPro
today
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew CunninghamConsumer ServicesSony Interactive Entertainment America, LLC

Complaint: ***I am rejecting this response because:
Your techs got it wrongYou simply did not want to re-pair my in warranty $video game consoleI have warranty still but that doesn't seem to matter in this type of caseThere was no infestation and your are blatantly refusing service for my console which I received back in an unusable state, open with the insides exposedIs this standard business practice for service because I truly don't think soThis is not a resolution, a resolution is you exchanging my console since your tech center deemed it incorrectly labeled and now its black balled from your centerThis isn't a good business practice and I don't accept that you further did damage to my system and then tell me simply to deal with itThis is not good business practice at all.Sincerely,Nathaniel ***

April 17,
Re: Case No***
Consumer: BRIAN ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to Brian. He has exhausted troubleshooting for the
application error and will require out of warranty service. Brian declined to pay for service; this issue does not qualify for a fee waiver
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew ***
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

(The consumer indicated he/she DID NOT accept the response from the business.)After appealing with *** *** I have come to the conclusion that Sony refuses to fix a mistake on their partI have since spent $to purchase another playstation but the customer service along the way has been nonexistent*** *** was the equivalent of speaking with a robotThe customer service is less than non-existent and is like speaking with someone speaking from a teleprompterI do not need a free repair because I have since just purchased another itemIt will be the last item I purchase from SonyI just find their customer service experience to be unacceptableI was only offered one halfway attempt at a trouble shoot and was sent directly to paying $for a repair of an item that was a manufacturer defectSony refuses to take responsibility for an issue that have been aware of since the release of the systemI would prefer to speak with someone with more authority and sincerity than *** ***

March 19,
Re: Case No***
Consumer: Ferris ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and provided a resolution
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/09/30) */
September 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they did offer a solution, it was a solution that should be offered up frontIn order to change account settings, their should be a verification process to prevent would be hackers from making any changes to users accounts
In the event that users accounts are hacked, they should also allow the account owners to validate/verify they own the account and fix whatever said hackers have changed
Lastly, SCEA needs to take a more aggressive approach to hackers, instead of letting paying customers suffer at the hands of hackers, and giving a blanketed statement that they can't make modifications of devices once every mths, making the paying customers suffer, they need to take steps of banning hackersThey have the ability of validating a users info which is easy enough, and if that users device info does not match, ban the devices MAC address, block that IP/IP range or send a signal to the device to black list it
We are paying customers but SCEA treats it's customer base callously, they also need to empower it's customer service as well
They are so concerned with cost savings, they are totally alienating their customer base
Long story short, I'm very unsatisfied with this whole experience with their Customer Service dept
Final Business Response /* (4000, 9, 2015/10/02) */
September 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided a solution
October 2, 2015: SCEA, LLC appreciates the consumer's feedback
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Initial Business Response /* (1000, 5, 2016/03/04) */
March 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# ***
I spoke to Mr*** and
confirmed we will replace the missing PlayStation per our policy
His replacement PlayStation will ship today
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
***
Consumer Services
Sony Computer Entertainment America, LLC

April 16,
*** *** *** ***
Consumer: DULAN ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I emailed Dulan and explained SIEA service policy does not provide an
advance shipping box or label. The consumer is responsible for shipping the product to our service center for replacement
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew ***
SIEA Consumer Services
Sony Interactive Entertainment America, LLC

I have not been contacted by company nor the issue have been fixedi have not been able to use their service for few weeks now
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:There was no actual response It was just them assigning it a case number.Sincerely,*** ***