Sony Computer Entertainment America LLC

Complaint: ***I am rejecting this response because:
Their shop portal does not indicate those items that are tied to an account and those that are shared across all accountsAfter buying numerous addons through their shop, this was the very first time I had encountered such a limited addonThe only reason it was used in my account at all was to see if the addon was delivered at all and then I let my kid continue playing under my account while I spent hours with chat and phone support with Sony to pursue a resolutionI had originally wanted the addon moved to my kid's sub account but they refused to do that - at which point I pursued a refund so that I could re-purchase the item under his accountTheir business practices with regard to addons are very misleading and I will be much less likely to trust them in the future as a result of this bait-and-switchWhat we have back from them so far is a canned responseI would at the least like to see a response from a thinking human being instead of an automated system
Sincerely,*** ***

November 3,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA, LLC can only provide
assistance for our North American consumers. This consumer is in another region
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate this help, as otherwise I would have never found resolution on account of Sony.Sincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/28) */
December 28,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Mr***'s PlayStation
does not qualify for service
As clearly stated in the Terms and Conditions for Service any problem that was caused by neglect will not be eligible for service or exchangeAn inspection upon arrival determines if the product is serviceableIf not, it will be returned to you
SCEA considers infestation a type of neglect and not serviceable
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is exactly what it has been previously- an outright denial of serviceI am unsure what middle ground I could offerA partial refund, maybe? Their policy of denying based on "infestation" is just an excuse to save moneyThis is well documented by many cases posted on the internet of consoles returned due to "bugs" but once the console was opened by the owner zero insects were foundIn my case, there was no infestation and they have provided ZERO PROOFIt would be equally evidenced and believable for them to deny service because my PSwas "haunted" or "cursed." They cant even tell me what KIND of bug it allegedly was that infested my system
I did not neglect my PS4, this issue is a KNOWN ISSUE and Sony simply wants to avoid liabilityTheir response and their treatment of me has been wholly unacceptable
Final Business Response /* (4000, 9, 2016/01/13) */
January 13,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
The terms of service are clearInfestations are disqualified for service and the technician's determinations are final
We thank *** for his feedback, but we maintain our position
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2016/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no resolution was offered

July 6,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the consumer and further explained the process
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 7, 2015/12/28) */
December 28,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
PlayStation peripherals
including the DualShock have a one year warranty from the date of purchaseWe do not service peripherals out of warranty
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

June 30, ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I attempted to leave a message for the consumer but her voicemail was
not set up. I emailed her a request to contact me but she did not return my call
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew CunninghamConsumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/08/03) */
August 3,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and we are working on a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Play Station has resolved my issueThank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** I did receive a call the next day after I filed my complaint and although my account was unlocked for me there was still effectively no good customer service Apparently Sony or SEI or Playstation do not train their employees to do anything but robotic function They have no ability to feel, show empathy or compassion While I suggested it would nice if my account could be prorated for lost time, the representative nearly laughed at me Really? A billion dollar company can't throw me a few dollars for a defective system Maybe they are all playing the violent video games and are completely void of any human component I seriously am shocked at how a large company like this does not offer a phone number or an email for consumers to reach out to when they are distressed I had to repeatedly ask for this information and while the representative finally gave it to me he did so begrudgingly He could be worried that he could be reprimanded for this? Again, shocked and dismayed When I first started working with customers I was always taught that the customer is right Something sadly missing with this company Rather, it's a put up and shut up mentality I am ashamed to say I have spent thousands upon thousands of dollars with this company over the years.Sincerely, Julie ***

March 8,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the
consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

November 10,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able
to fulfill the consumer’s request. It is not possible to transfer content from one account to another
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

January 23,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer
and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: Sony has not contacted me and has not offered any resolution. Sincerely,*** ***

April 16,
Re: Case No***
Consumer: Terek ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
This consumer is
from Norway, and has an account for that region. He will need to contact the following link for help: ***
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

April 24,
Re: Case No***
Consumer: ALEXANDER ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to Alexander and assisted with his service.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew ***
SIEA Consumer ServicesSony Interactive Entertainment America, LLC

February 13,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided a resolution
March 6, 2017: The PSN Account was refunded on 2/13/
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

November 10,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will
not be able to fulfill the consumer’s request. If he is past the warranty then a fee would be necessary.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

June 13,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has made
multiple attempts to contact the consumer with no response. SIEA had already provided the consumer with a resolution which she declined
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

August 30,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted
the consumer and provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

March 27,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has
contacted the consumer and provided further insight on the process
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here