Sony Computer Entertainment America LLC

April 24,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the
consumer and provided a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/09/30) */
September 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although they did offer a solution, it was a solution that should be offered up frontIn order to change account settings, their should be a verification process to prevent would be hackers from making any changes to users accounts
In the event that users accounts are hacked, they should also allow the account owners to validate/verify they own the account and fix whatever said hackers have changed
Lastly, SCEA needs to take a more aggressive approach to hackers, instead of letting paying customers suffer at the hands of hackers, and giving a blanketed statement that they can't make modifications of devices once every mths, making the paying customers suffer, they need to take steps of banning hackersThey have the ability of validating a users info which is easy enough, and if that users device info does not match, ban the devices MAC address, block that IP/IP range or send a signal to the device to black list it
We are paying customers but SCEA treats it's customer base callously, they also need to empower it's customer service as well
They are so concerned with cost savings, they are totally alienating their customer base
Long story short, I'm very unsatisfied with this whole experience with their Customer Service dept
Final Business Response /* (4000, 9, 2015/10/02) */
September 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided a solution
October 2, 2015: SCEA, LLC appreciates the consumer's feedback
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:There was no actual response It was just them assigning it a case number.Sincerely,*** ***

November 11,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA spoke
to the consumer and explained why we will not be able to fulfill his request. We also provided a suggestion to resolve the issue with his bank since he agreed to the bank’s terms of service. He refused to take the suggection
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

April 6, 2017Re: Case No***
Consumer: *** *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to ***, explained our service policy and
provided a solution he agreed would satisfactorily resolve his issue
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved.
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 5, 2015/11/25) */
November 25,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

July 11, ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to the consumer and apologized for the service delay then assured
him we will service the system and ship his PlayStation as soon as possible.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Matthew CunninghamConsumer ServicesSony Interactive Entertainment America, LLC

September 30,***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case#***
SNEA has contacted
the consumer and is working on a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

March 16,
Re: Case No***
Consumer: ** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
According to our records the
consumer contacted SIEA after submitting the Revdex.com letter
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

April 23,
Re: Case No***
Consumer: Brian ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the
consumer and provided further insight to the process
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLCTell us why here

Initial Business Response /* (1000, 5, 2015/07/13) */
July 13,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not contact me at all
Final Business Response /* (4000, 9, 2015/07/16) */
July 13,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided a solution
July 16, 2015: SCEA, LLC sent an email to ***@yahoo.com on July 13, @ 1:pm (Pacific) with the information that he can access his account
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

December 2,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
The number provided in *** *** complaint is incorrect. I
emailed him a request to contact me directly to discuss
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Complaint: ***I am rejecting this response because: Sony representative already promised a refund so I would like them to follow thruIt's only $dollars. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Because you are implying that any infestation was out faultThe units wasn't even months old and was completely deadThe unit was never opened I know this because the seal was never broken nor was the game removed as requestedYou somehow managed to rate my product as infested yet you never opened the machineHmm that is a tricky one Furthermore, we pay for pest control from a certified pest company we have no bugsI can provide all documentation showing we have been paying for pest control for yearsIf there was bugs how do you know they didn't come from the transit company the boxes you send aren't completely sealedInstead you take advantage of people and just instantly disqualify there warrantyI have started the process to file an Attorney general report and preparing to take you you guys to to small claims court if we can't get this resolved in the next week I don't see how it is possible for you to claim bug infestation when you never even opened the unit not only is it dishonest but it's illegal. since you guys have refused to cover an in warranty claim for absolutely no good reason I have been forced to go this route to protect myself as a consumer. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/12/08) */
October 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
Ms*** may
manually eject her disc from the console prior to service by following the steps outlined here:
https://support.us.playstation.com/app/answers/detail/a_id/5061/~/ps4%3A-manuall...⇄ /> We do not need to service the PlayStation to extract the disc
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We tried to manually eject it and the place we bought it from also tried and it woukdnt come out I would like this game replaced it was not my fault after buying it days earlier that it broke I just want the game that's it
Final Business Response /* (4000, 9, 2015/12/15) */
December 15,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
I discussed the issue with Ms*** and provided an amenable solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (2000, 11, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

August 31,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted
the consumer and advised there is no evidence that the purchases were ever made on his PSN Account. We have also asked for a direct line from Mr*** since in past communications with him email has not been very productive.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/09/17) */
September 17,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA has contacted the
consumer and this matter has been resolved
SCEA will now consider this matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 7, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

*** *** ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and provided a resolution
May 16, 2017: SIEA stands behind the original statement
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/11/24) */
November 24,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC will not be
able to fulfill the consumer's requestA service fee would be necessary
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:Sincerely,*** ***