Sony Computer Entertainment America LLC

Initial Business Response /* (1000, 5, 2016/01/29) */
January 29,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# ***
I contacted ***
discussed his issue and provided an update to his service case
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

Complaint: ***I am rejecting this response because:I HAVEN'T TALKED TO ANYONE YET!! They are ignoring my calls and emails on purpose! They have not explained anything to me! I have complaints and concernsee to explain which requires them to INVESTIGATE! This is why bad things are allowed to happen from Sony They just simply avoid all problems and don't investigate or adjust thereafter I'm still waiting for them to simply reply to my emails and give me a time to call them Sincerely,*** ***

Complaint: ***I am rejecting this response because: I am still unsatisfied and feel the company could make more of an effort to work with me as a customer.Sincerely,*** ***

May 4,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer and are working on a resolution
May 8, 2017: SIEA offered to meet the consumer half way with an accommodation. She declined the offer. There is no evidence to substantiate her claim and we are doing this in good faith.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Initial Business Response /* (1000, 5, 2015/09/11) */
September 11,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the
consumer and provided a solution
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any communication from Sony
Final Business Response /* (4000, 9, 2015/09/21) */
September 11,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
SCEA, LLC contacted the consumer and provided a solution
September 21, 2015: SCEA, LLC emailed the consumer on September 11, @ 8:58am to the ***@yahoo.com email addressHe will have to have the investigating officer contact SCEA, LLC directly to process things further
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Final Consumer Response /* (4200, 11, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I found the email they sent and it did not provide any contact information such as, email, telephone # or address nor did it specify persons or department to contact

April 6,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able to fulfill the consumer’s request. The game launched nearly years ago
April 7, 2017: SIEA will not be able to fulfill the consumer’s request since the offer has expired
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

April 26,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted the consumer
and are working on a resolution
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

Complaint: ***I am rejecting this response because: issues were not resolved and no resolution has been given to this case. Sincerely,*** ***

August , Re: Case No*** Consumer: *** *** Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# *** SIEA contacted the consumer and are working on a resolution August 24, 2017: SIEA contacted the consumer and provided further insight SIEA appreciates the opportunity to address this matter Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved Consumer Services Sony Interactive Entertainment of America, LLC Tell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** *** ***
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA has contacted
the consumer and explained why were are not going to be fulfilling their request
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

July 5,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not be able to fulfill the consumer’s request
July 7, 2017: SIEA not only saw that the content was downloaded and played, but we also helped him with a similar scenario last year
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

May 1, & May 2,
Re: Case No*** * ***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# *** * ***
SIEA has contacted the consumer and provided a resolution
May 2, 2017: SIEA found evidence that the account information had previously been shared. The account will remain suspended for days
May 3, 2017: SIEA stands behind the previous statements
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

December 7,
Re: Case No***
Consumer: *** ***Thank you for contacting Sony Interactive Entertainment America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
I spoke to *** and provided an acceptable solution.
Please note that this response is not an admission, or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
*** ***Consumer ServicesSony Interactive Entertainment America, LLC

Initial Business Response /* (1000, 6, 2015/06/23) */
June 23,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
His PlayStation is
currently in route to the service center to be evaluated and serviced
SCEA appreciates the opportunity to address this matter and considers the matter closed
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (2000, 8, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as my PlayStation is 100% functional I will definitely appreciate itI'm very sorry I had to contact the Revdex.com but if I hadn't I felt like I'd never get the PlayStation I've been waiting so long for

Initial Business Response /* (1000, 5, 2015/10/26) */
October 26,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
As this consumer's
PlayStation's one year warranty has expired, a fee for service is dueA forum posting is not evidence of a 'known issue'
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC
Initial Consumer Rebuttal /* (3000, 7, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When Sony is the one posting the issue on their own forum, it does constitute a known issue
Final Business Response /* (4000, 9, 2015/11/11) */
October 30,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
A forum posting referring to the preferred method of troubleshooting a malfunction of the PlayStation does not indicate a 'known issue'Just as error codes will help identify an issue to assist with troubleshooting, indicator lights identify hardware symptoms that sometimes can be resolvedWhen troubleshooting doesn't work, service is required
Further information about PlayStation Indicator Lights can be found at our support site:
https://support.us.playstation.com/articles/en_US/KC_Article/PS4-Power-Light-Ind...⇄ /> SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC

April 17,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA contacted the consumer and provided further insight on the process
April 27, 2017: SIEA made an exception for the consumer previously. We will not be able to make a second exception.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

November 16,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Interactive Entertainment of America, LLC (SIEA) regarding the above-reference Revdex.com case# ***
SIEA will not
be able to fulfill the consumer’s request. They were helped with the same scenario multiple times before.
SIEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SIEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Interactive Entertainment of America, LLC

October 21,
Re: Case No***
Consumer: *** ***
Thank you for contacting Sony Network Entertainment of America, LLC (SNEA) regarding the above-reference Revdex.com case# ***
SNEA has contacted the consumer and
provided a resolution
SNEA appreciates the opportunity to address this matter
Please note that this response is not an admission or a waiver of any rights that SNEA may have at law or in equity, all of which are expressly reserved
Consumer Services
Sony Network Entertainment of America

Initial Business Response /* (1000, 5, 2016/01/11) */
January 11,
Re: Case NoXXXXXXXX
Consumer: *** ***
Thank you for contacting Sony Computer Entertainment America, LLC (SCEA) regarding the above-reference Revdex.com case# XXXXXXXX
I set up in warranty
service for Ms***
SCEA appreciates the opportunity to address this matter
Please note that this response is not an admission, or a waiver of any rights that SCEA may have at law or in equity, all of which are expressly reserved
*** ***
Consumer Services
Sony Computer Entertainment America, LLC