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January 25, 2015 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding your automobile claim. I regret any frustration and inconvenience you experienced as we strive to provide quality service. Your...

situation was shared appropriately based on your feedback. Thank you for speaking with [redacted]i, of our staff, about your concerns. As Mr. [redacted] discussed, the repair facility you selected is currently investigating the vehicle issues you brought to our attention. Mr. [redacted] will continue to monitor the progress of your repairs, and he remains available to assist you. We appreciate you allowing us to review your concerns and reply to you. Sincerely, [redacted]

December 29, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]
I am responding to your submission regarding your insurance billing.
We regret any frustration you experienced, and we appreciate you speaking with [redacted], of our staff, about this matter. We...

have requested a stop payment on the refund check and have issued an electronic refund to your bank account. If you have additional questions, Ms. [redacted] remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

November 4, 2015[redacted]Dear [redacted]:I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank.Thank you for speaking with [redacted], of our staff, about your concerns.  As he explained, we...

will no longer contact you by telephone requesting payment on your loan.  Additionally, we respectfully reject your allegation that we are charging interest on fees.  With regard to a potential payment program, Mr. [redacted] confirmed that you should contact our Member Assistance Team (MAT) to request an application.  Once the completed application is reviewed, along with your verification of income, a representative from the MAT will reach out to you by mail with a decision.We appreciate the opportunity to respond.  Should you have any questions, Mr. [redacted] remains available, and he can be reached at [redacted]Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The situation has not been resolved.They did send an updated amount of $9603.65, which allows me to keep the car and have it repaired, but have canceled my rent car before I have received the check and given me no expectation on a date that the check would be received. I am forced to accept the $9603.65 and keep my car per the attached since they refuse to repair it.  I accept that this has been resolved when my rental car is extended to the date the check is received. I use my car for business every single day.  USAA is causing me unbelievable stress and hardship.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that there is no resolution but rather an understanding of the company policy and acknowledgement of the deciding underwriter to give better customer service in the future.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am talking about badfaith and negligence on the part of usaa that caused me to lose money on the sale of my house I made my claim on march 26 2017 usaa didn't respond till some months later when I filed with Revdex.com they need to make up for my loss on sale of my house due to their bad faith and negligence
Regards,
[redacted]

February 14, 2018
Mr. [redacted]  Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the December 27, 2017, auto claim.
Our records indicate that you are represented by an attorney. We are working with your attorney to bring this claim to an...

appropriate resolution.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

[redacted]
     
[redacted]
I am responding to your submission regarding your automobile claim, and I regret any frustration this situation caused you.
Thank you for speaking with [redacted], of our staff,...

who explained that your automobile policy does not provide rental reimbursement coverage; therefore, we are unable to reimburse you for any rental expenses.  Mr. [redacted] confirmed the total loss adjuster issued an owner retained settlement on April 22, 2016.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

February 21, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your mortgage payments.  I regret any frustration this matter has caused.   Thank you for speaking with [redacted] of our staff, who...

contacted Nationstar (NSM) to discuss your payment concerns.  She confirmed that NSM corrected your payment to reflect that it was paid ahead for August 1, 2017, and explained that they extended the pay-ahead feature to one year.  Ms. [redacted] verified that NSM provided an updated payment history to you on February 9, 2017, and advised you that your loan is now paid ahead until September 1, 2017.  If you have any other questions, Ms. [redacted] remains available to assist you.   We appreciate the opportunity to reply to you.   Sincerely,   [redacted]

March 20, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your auto claim. I regret the frustration this situation caused you.
Thank you for speaking with [redacted], of our staff, who continues to monitor your investigation. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Tell us why here...July 20, 2016 Mr. Sean M. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your deposit accounts at the USAA Federal Savings Bank (FSB). [redacted], of our staff, completed a review of transactions on your account and verified...

the non sufficient fees (NSF) were appropriate. Ms. Jeter was unable to contact you to discuss your concerns and to explain our actions. On July 15, 2016, she sent you an email explaining her analysis. If you have additional questions, Ms. Jeter remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

February 21, 2017 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your second submission regarding the September 25, 2016, automobile claim. Our records confirm that you filed an inquiry with the Arizona Department of Insurance (DOI).  We responded to the DOI on February 14, 2017. We appreciate the opportunity to reply. Sincerely, [redacted]

Ms. [redacted]
Complaint ID #: > [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your request for a secured credit card account from the USAA Federal Savings Bank (FSB)
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau...

(CFPB). We responded to the CFPB on June 24, 2016.
Thank you for the opportunity to reply.
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Revdex.com:Let me take a moment to commend the Revdex.com for their assistance is this matter. I've never had an occasion to need your services in my 60+ years of doing business. But I must tell you my first experience was outstanding. My complaint was accepted by the Revdex.com and forwarded to the business within an hours time, which to me was unbelievable. Please pass on to all my wonderful experience and my thanks for a job well done. It's nice to know your there.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although this resolution is not satisfactory to me, I will accept their response, at this time, as it pertains to the Revdex.com complaint. I still believe it is deceptive in nature to have a policy of no membership cancellation and not make that clearly apparent in the registration process. But, if they did, I doubt very many would complete the registration process, knowing that they were signing up for lifetime membership. I have never run into anything like this in my 60+ years of doing business with hundreds of companies. To me it is such an unusual practice that it should be made readily apparent to future registrants that they are signing up for life membership. My thanks again to the Revdex.com for their assistance in this matter.
Regards,
[redacted]

Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your checking account with the USAA Federal Savings Bank.
Our records confirm that on January 4 and 5, 2016, four checks were deposited via Deposit@Mobile® into your checking...

account, and the funds were immediately depleted using the debit MasterCard® issued to you.  The activity was reviewed, and our investigation concluded that you willingly participated in the activity and no unauthorized transactions took place.  You are responsible for the negative balance in your checking account and there are no funds to return to you.  Based on your account transactions, we exercised our right, to the extent allowed by law, to discontinue doing business with you.  Unfortunately, [redacted], of our staff, has been unable to reach you to discuss your concerns.  If you have further questions about this matter, she is available to assist you and can be reached at [redacted] Extension [redacted]  
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

[redacted]
Complaint ID # 11104718
Dear Dr. [redacted]:
This is in response to your inquiry regarding your recent automobile claim and coverage concerns.
We regret any frustration you may have experienced in the handling of your loss.  We expect our employees and alliance...

partners to maintain the tradition of service our members deserve and have come to expect from USAA. Our review identified opportunities for improved claims communication and service.  We have addressed these issues with the individuals involved to ensure improved performance in future situations.
Our review of your automobile insurance coverage indicates that you elected not to add the Rental Reimbursement Endorsement on your current vehicle.  We also found that it was not included on your previous vehicle.  If you would like to add Rental Reimbursement Coverage to your automobile policy, please contact one of our Member Service Representatives at [redacted]. 
I understand [redacted], of our Advocacy Resolution Team, spoke with you briefly regarding your concerns.  Should you have additional questions regarding this matter, Ms. [redacted] remains available to assist you, and can be reached at [redacted], [redacted]
Dr. [redacted], we appreciate the opportunity to review this matter and address your concerns. 
Sincerely,
[redacted]

June 17, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission about the handling of a disputed transaction on your checking account with USAA Federal Savings Bank.  I regret any frustration or inconvenience you may...

have experienced.
 
[redacted], of our staff, was unsuccessful in her attempts to reach you to discuss your concerns.  Nonetheless, Ms. [redacted] completed a thorough review of the matter.  Our records indicate that you reported the March 11, 2016, transaction to SP * VITALE KICKS as unauthorized.  On March 14, 2016, a credit was applied to your checking account and you were advised by email that the credit was temporary while we determine whether or not the transaction is valid.  The merchant later provided documentation to include your name, shipping and billing address, and a tracking number indicating that the package was delivered to your address.  On May 26, 2016, an email was sent to you advising that the transaction was not found to be fraudulent and the temporary credit would be debited from your account on May 31, 2016. 
 
We appreciate you allowing us to reply to you.  Should you have any questions, Ms. [redacted] remains available to assist you.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]This is no way was an “allegation.”  Just because YOUR employee FAILED to do THEIR JOB doesn’t mean it didn’t happen.  Not only that but whoever I talked to the other day said I had two years from date it happened to file a claim.  A few days prior I was told it was only 1 year.  The employees at USAA still aren’t on the same page!  Seems the left hand doesn’t know what the right hand is doing.  I’m a working mother, and I’m not about to go back and try to find paperwork from two years ago showing that my fence was repaired, that I most likely don’t have.   Like I told the lady on the phone, It was an expensive lesson learned!  I now know that I should record my calls anytime I call your company.  Maybe you guys can use this situation in training, so hopefully another member won’t have the same experience and then told that their “allegations are unfounded.”

Complaint: [redacted]
I am rejecting this response because: USAA is not trying to resolve this matter fairly. they do not want to pay for the property damage which  was no fault of my mine but is completely covered by my home owners policy.
Regards,
[redacted]

April 29, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your automobile claim. I regret any frustration you experienced as we strive to meet the needs of our entire membership. I understand you spoke with [redacted], of our staff, who...

agreed to look into your concerns. He explained that subsequent inspections were completed on your vehicle, and advised you of the new estimate amount that has been paid to you. He also discussed the reasons why payment for the additional damage found on your vehicle is not covered under your claim. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]