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July 27,
Ms*** ***
Complaint ID #: ***
Dear Ms***
I am responding to your submission regarding the handling of your mother’s auto claim
Thank you for speaking with *** ***, of our staff, who explained the crane is part of the vehicle and will not be
evaluated separatelyWe confirmed the comparables you provided were of different model years and manufacturers, and there will be no change to the actual cash value at this timeIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

July 24,
Ms*** *** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your certificate of deposit with the USAA Federal Savings BankI regret any frustration and inconvenience this situation caused you
Thank you for speaking with
*** ***, of our staff, who addressed your concernsAn official check payable to the trust was mailed to your physical address on file via FedExIf you have additional questions on this matter, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

July 29, 2016 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim, and I regret any frustration this situation caused you. Due to privacy laws in your state *** ***, of our staff reached out to you
directly to address your concerns. Should you wish to discuss the matter further, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

September 16, 2015 *** *** ** *** ***
*** ** ** *** *** *** *** I am responding to your submission regarding your automobile insurance policy and automobile claim. I understand that you spoke with *** ***, of our staff, who confirmed
that coverage will be provided for your vehicle’s damages. With regards to your concerns pertaining to insuring your vehicle, we thoroughly reviewed your situation and determined that the matter was handled appropriately. Please note that we act in accordance with regulations as well as with our core values of service, loyalty, honesty, and integrity, and we disagree with your allegations of wrongdoing. Should you have any further questions, Ms*** remains available to assist you. Thank you for allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:In speaking with my husband 1. They claimed to never receive certain bills. Oddly enough, the same fax with bills they paid were also included billing information of items they didn't pay. 2. Realize, I don't make the billing prices so it's unreasonable for you to say it wasn't paid for that reason when you could have paid it and would have been reimbursed from the paying insurance company. 3. We obtained records and when we spoke to the adjustor at the time of the "improperly coded" documents - she said she would still cover it because it was pending going to CLAIMS and didn't want it to effect my credit!I think it is purely criminal and inept the way this is being handled. The other insurance company took full blame - why am I having to pay out of pocket for something that was not my fault? Why are you not covering charges you would have gotten reimbursed? Why did I get taken to claims, pending court, and get my credit hurt because you guys can't do your jobs!!!Then, you were supposed to speak with my husband regarding this manner; even made an appointment with him to call then didn't answer the phone nor call him back. This is blasphemous the way you are treating us. It is ENTIRELY YOUR FAULT I was sent to claims. It is ENTIRELY YOUR FAULT my credit was hit. It is ENTIRELY YOUR FAULT I paid out of pocket when the other insurance company was reimbursing you for EVERYTHING!!!! They didn't question one thing I sent them and I sent them the same faxes I sent you - therefore, if you didn't get reimbursed and are now refusing me because of it, that is ENTIRELY YOUR FAULT as well.I want reimbursed for the claims which was around $and I want them to have to get my credit fixed for their INEPTITUDE and LACK OF COMMUNICATION! IF they didn't get reimbursed that is on them. I shouldn't have to do their jobs for them and I did a few times in the coarse of this claim! THIS IS COMPLETELY LUDICROUS!!!
Regards,
*** ***

November 30, 2015Mr*** ***Complaint ID #: ***Dear Mr***:I am responding to your submission regarding your car loan rate. We apologize for any frustration this matter may have caused you. It is important to note that USAA Federal Savings Bank conducts business in keeping with
USAA’s core values of service, loyalty, and integrity. Our records reflect that *** ***, of our staff, left you a message about the decision to adjust the rate on your car loan and that we sent you a confirmation notice on November 19, 2015. Thank you for allowing us to reply to you. Sincerely,*** ** ***

August 15, ***or *** ***, USA Complaint ID #: *** Dear ***or ***: I am responding to your submission regarding the customer service issues you experienced when trying to activate your wife’s USAA Federal Savings Bank (FSB) debit cardI regret the
frustration and inconvenience you experienced as we strive to provide quality service to our entire membership *** ***, of our FSB staff, was unsuccessful in reaching you to discuss your concerns. Nonetheless, a thorough review of your account was completed. Our research shows that you enrolled in CyberCode text to provide enhanced protection. We also show that your debit cards are now active If you have additional questions, Mr*** remains available to assist you. Your feedback is valuable and we appreciate you allowing us to reply to you. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I left a voicemail for their service provider Waiting for a response on this last concern please
Regards,
*** ***

September 15, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding August 11, automobile accident. I regret any frustration this matter may have caused Unfortunately, *** *** of our
staff, was unable to reach you by telephone. Our records indicate your claim is still under reviewShould you have any questions Mr*** remains available to assist you, and can be reached at (***) *** or (800) ***, Extension *** We appreciate you allowing us to reply to you. Sincerely, *** ***

August 7,
Mrs*** ** *** Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your July 5, 2017, renter’s claimI regret any frustration you experienced as we strive to provide quality service to our entire membership
We analyze each loss on
its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyAs such, our records indicate that a payment in the amount of $was sent via electronic transfer on August 4, If you have additional questions regarding this mater *** ***, of our staff, is available to assist youShe can be reached at (***) ***-*** (***) or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

December 22, Mr*** ** *** Complaint ID #: *** Dear Mr*** I am responding to your submission regarding your request to remove the information contained in your USAA membership profileOur systems are designed to retain information, both for business and anti-fraud
purposesThe personal information you previously provided to us is used to issue a specific USAA number in the event you decided to give us another opportunity to earn your businessAs a result, we will retain the USAA number assigned to you; however, we will remove your telephone number and e-mail address from our recordsIn addition, we will also stop all future marketing, which may take up to six weeks to take effect as our mailing lists are generated in advancePlease be assured that we will continue to protect any remaining personal information in our records as described in the USAA Privacy Promise by using secure measures that comply with federal lawThank you for allowing us to review your request and reply to youSincerely, *** ***

September 30, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your membership status and the fraudulent accounts with the USAA Federal Savings Bank. I regret that we did not meet your service expectations as we make every effort to ensure our members’ are serviced and maintained efficiently and accurately. Please know that coaching was provided to those involved to ensure other members do not have a similar experience We appreciate the opportunity to review your concerns again Sincerely, *** ***

November 8,
Mrs*** ** *** Complaint ID #: ***
Dear Mrs***
I am responding to your second submission regarding your USA Automobile Policy
We responded to your complaint on November 2, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

July 11,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your February 18, 2016, automobile claim
Thank you for speaking with *** ***, of our staff, who advised you of the status of your
claim. Ms*** will continue to monitor the claim, and she remains available to assist you should you have any further questions
We appreciate you allowing us to reply to you
Sincerely,
*** ***

April 12,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your insurance account balance and website access
Thank you for speaking with *** ***, of our staff, who accommodated your requestIf you have additional
questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Revdex.com:
A man from USAA called me on Thursday afternoonHe stated that he was from the corporate office and was investigating this matterNow, they have cancelled my homeowners insuranceThe letter says that it is per my instructionsI never instructed them to do thisHe stated that I had until 7/7/16, to sign a rate consent form, as long as my envelope was postmarked before 7/8/That call was monitoredI will follow up with the insurance commissioner's office as wellThey are beginning do things that I find to be unfair.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: your letter stating that the hatchback lift assywas not working because you believed it to be worn out, and not caused by the accident.The *** manufactured part (Stay AssyL/R Tailgate open parts, are made and rated to last years with out issueThis information was researched and is available through any *** parts web sites.I know that USAA repsonly replied to this issue as a blanket response, and never researching for themselves, only to provide the worst service ever,USAA has spent more time denying any services concerning this claim, than getting off a chair, sending an adjuster out to even look at the damages, also never responding to any phones calls,
Regards,
*** ***

Complaint: ***
I am rejecting this response because: My car repair is taking longer than expected due to delay from USAAThe person at the repair shop advised me that he submitted some paperwork to USAA to finish repairing the damages on my car, and that he has not gotten a responseI contacted *** *, the person who you assigned me to, but was not able to reach himI left him a voicemail advising him of the issueSo obviously the job is not finished, so the issue to me is still NOT resolvedAgain, you make things sound good, but never actually do itThe guy at the repair shop says that he is continuing to get you guys to respond to him regarding the information he submitted to you guys.
Regards,
*** *** *** ***

May 7, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your claimWe regret any inconvenience this situation caused you and we assure you that your feedback is important to usOur business specialist will
review you concerns and will follwith you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, *** ***

April 20, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim Thank you for speaking with *** ***, of our staff, who confirmed that you vehicle was not insured at the
time of the accident. There has been no new information presented that would warrant a change in our position. While we understand this is not the decision you were wanting, we are confident in our review of your policy that the correction decision was made. If you have any additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***