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February 14,
Mr*** ** *** *** Complaint ID #: ***
Dear Mr*** ***:
I am responding to your second submission regarding your auto claim
Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI)
We will respond to Texas DOI accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

February 22, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your auto claim While we recognize that you disagree with the settlement amount for your diminution in value claim, we feel confident that this is a fair settlementNo new information has been presented that would warrant a change in our position. Should you wish to discuss this matter further, Ricci Ware, of our staff, remains available to speak with you We appreciate the opportunity to review your concerns again. Sincerely, *** ***

June 8,
Mr*** **
Complaint ID #: ***
Dear Mr**:
I am responding to your submission regarding the November 23, 2015, automobile claim
Our records indicate that you are represented by an attorney. The adjuster is working with your
attorney to bring this claim to an appropriate resolution.
Thank you for the opportunity to reply
Sincerely,
*** ***

February 14, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your homeowners claim Our records confirm that you filed an inquiry with the Georgia Department of Insurance (DOI) We will
respond to the DOI accordingly Thank you for the opportunity to reply Sincerely, *** ***

May 31,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the automobile loan rate you received from the USAA Federal Savings Bank
Thank you for speaking with *** ***, of our staff, who
confirmed that you qualified for the appropriate rate based on your credit history. We appreciate your feedback and although we may not always be the lowest priced provider, our competitive rates include superior service and the financial strength to support members well into the futureIf you have additional questions, Ms*** remains available to assist you
While we understand this is not the outcome you were seeking, we appreciate you allowing us to look into this matter and to reply.
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I'm still waiting for the rest of the claim to be handled and have not heard back.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not received a logical response to my complaint from anyone at USAA concerning my claimThe only reaponse I get from USAA is that I am a lier and that my wheel could not be bent during a rear end collision where I was prepared to turn right at a stop signA collision hard enough to crack all my front teeth, herniate a disc and cause bulging discs and cause a concussuon that I am still suffering from months laterWay to go USAA! Way to take advantage of your clients at their neediest timeWay to be a crook who leaves disabled people without transportation when thwy need to travel to doctors appointmentssad
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The electronic disclosure form was for all communication to be sent via USAA.com this was not what happened. Your customer service confirmed, I was sent an email only. That was not the electronic communication agreement that I signed. See the attached document, it is the electronic disclosure agreement. I did not agree to email.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: USAA has all of the information they need to process my claim and is giving me the run around As I stated in my first response, I provided all requested documentation on August 5, To date, USAA has not requested any additional information (and neither have they mentioned specifically in their responses any additional information) In fact, I received a message from the aforementioned agent, *** ***, stating that USAA does not intend to pay my $MedPay claim because I initially filed the claim with my medical insurance provider and not USAA Please be advised that although I have outstanding balances even after my medical insurance has paid their portion, in the state of North Carolina, a claim for both parties (medical and auto insurance) can be filed I left a message for *** *** on Tuesday, 9/29/requesting documentation from my policy that supports the information he relayed in the voicemail and he has yet to respond At this point, I am respectfully requesting Revdex.com to intervene This company is refusing to pay a claim that I am entitled to and it is creating a burden for me These medical bills are past due and my credit is being affected negatively Please assist me with getting this rectified expeditiously
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe funds were credited shortly after my complaint
Regards,
*** ***

January 29, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the November 12, 2015, automobile claimWe regret any frustration or inconvenience you experienced as a result of this matterI appreciate you taking the time to speak with
*** ***, of our staff, regarding your concerns with the claimI understand a refund check was sent to you for the deductible you had to pay and that you have not incurred any rental car expensesAs *** *** advised, once the final subrogation request is received, the estimate will be reviewed for reasonable repair time and loss of useIn the meantime, if you have any additional questions, *** *** remains available and can be reached at *** *** *** ** *** *** *** ***Thank you for allowing us to reply to youSincerely, *** ***

December 30,
Mr*** *** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your auto claim
We regret any frustration you have experienced, and we appreciate you speaking with *** *** and *** ***, of our staff,
about the status of the claim investigationIf you have additional questions, Mr*** and Ms*** remain available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

October 5,
Ms* *** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your auto claims
We have reviewed these claims, and we understand that *** ***, of our staff, contacted you about the outcome of our reviewIf you
have any other questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

January 25, *** *** *** Complaint ID #: *** Dear *** *** I am responding to your submission regarding the hold that was placed on the deposit you made to your checking account with the USAA Federal Savings BankOur records confirm that you filed an inquiry with the Consumer
Financial Protection Bureau (CFPB)We will respond to the CFPB accordinglyThank you for the opportunity to replySincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 1,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your USAA Federal Savings Bank (FSB) checking account
We responded to your complaint on February 26, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position.
We appreciate the opportunity to review your concerns again
Sincerely,
*** ***

July 2, 2015 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your homeowners insurance claim. Our records confirm that you filed an inquiry with the South Carolina Department of Insurance (DOI). We will respond to
the South Carolina DOI accordingly. Thank you. Sincerely, *** ***

Tell us why here...July 18, *** * *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding credit cardI regret any frustration you may have experienced as a result of this matterThank you for speaking with *** ***, of our staff, who
accommodated your requestI hope that your conversation with Ms*** reassured you that your satisfaction is important to usA refund had been issued to you on July 7, We appreciate you allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because:
There is no response to updated information and further evidence of bad faith. They did not provide any information or evidence that I did not mitigate damages, which is their basis for denial.
Regards,
*** ***