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November 22, Mrs*** ** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your automobile and fire insurance policies, as well as the holds on deposits to your USAA Federal Savings Bank checking account Thank you
for speaking with *** ***, of our staff, who explained the reasons for the claim denial on your home. I understand that she confirmed that the policy states “we do not insure for loss caused by constant or repeated seepage or leakage of water or steam over a period of weeks, months or years from within a plumbing system.” I understand you also spoke with *** ***, also of our staff, who reviewed your payment history back to April 2016, on your automobile and fire insurance policies. Our records show you had been making a payment each month, but did not include the past due amount. When a payment was not received by August 30, 2016, the non-payment cancellation process began. Unfortunately, we were unable to reach you by telephone to discuss the holds on your deposit accounts; nonetheless, a review of your account showed that the holds on your deposit were within guidelines of the Remote Deposit Capture Agreement. If you have any additional questions, we remain available to assist you We appreciate the opportunity to reply to you. Sincerely, *** ***

March 29,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile claim
Thank you for speaking with *** ***, of our staff, who accommodated your request to update your August 15, 2015, claim to reflect as
not at fault. Please be advised that your automobile policy was subsequently adjusted. If you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

March 11,
*** *** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your income annuities
Thank you for speaking with *** ***, of our staff, about the matter. Our records confirm that you also filed an inquiry with
the Attorney General of Washington about your concerns, and we will respond to the Attorney General accordingly
We appreciate the opportunity to reply
Sincerely,
*** ***

December 5,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your insurance billing
Thank you for speaking with *** ***, of our staff, who reviewed your billing information with you and explained the reason for the
remaining balanceAs discussed, a letter will not be sent as you stated a letter was no longer requiredIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I have been told repeatedly by the company USAA they would look into the matter and yet have not resolved the problems at handI have had to personally pay out of pocket for damages that occurred on the day of the wreckI've got one phone call after I reported to the Revdex.com that they were going to look into it and have not received anything elseDiminished value of my car, I filed a claim regarding this matter too and they have avoided it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

August 4,
*** *** ***
*** ** ** *** *** *** *** I am responding to your submission regarding the handling of your June 8, 2015, homeowners claimOur employees are expected to be professional and courteous and to handle claims efficiently, and I regret any
inconvenience you experiencedYour feedback has been shared with our management team and those involved as we are always seeking ways to improve how we do businessI understand that additional payments have been sent to you for your claimUnfortunately, *** ***, of our staff, was unable to reach you by telephone to discuss your concernsIf you have any questions, Mr*** is available to assist you and can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

May 20,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your automobile insurance policy. I regret any frustration this situation may have caused
Thank you for speaking with *** ***, of our staff, who
accommodated your request to cancel the automobile policy effective February 20, 2016, and sent an email confirming the request had been processed. There is no balance due, and all associated fees have been reversed. If you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

February 13,
Mr*** ***
Complaint ID #:
Dear Mr***:
I am responding to your second submission regarding your homeowners insurance policy
Sheila ***, of our staff, has been unsuccessful in her attempts to speak with youShe left you a voice mail and also sent you an email with her contact informationDue to privacy laws in your state, we need to speak with you directlyPlease contact Ms***, she remains available to assist you
We appreciate you allowing us to review the matter and reply to you
Sincerely,
*** ** ***

Complaint: ***
What other evidence do you need? The text messages between me and this scammer were emailed to you in fullI even filed a police report and provided the case number the day I realized the faulty check bouncedYour system is obviously flawed, you let a check deposit into my account that later bounced, not meThis dichotomy we have entered is solely stemmed from your endYou fully place the blame of this situation on me, when I have done everything you told me to do (ie emailing the screenshots of the text messages to ***, filing a police report)The way I see it is we are both to blame, the check should have never been deposited and monies able to be withdrawn as there was no money in the first place (something USAA failed to catch) and I should have done more due diligence on the companyAs you can read through the text messages I was trying to get a job and following orders to show I was capable of following directionsI purchased the uniform and told my bosses I was going to get another jobI was legitimately not involved with this fraudulent activity, as I knew nothing of it.
Regards,
*** ***

January 25, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your automobile claimThank you for corresponding with *** ***, of our staff, who is working with you to address your concernsWe appreciate the opportunity to replySincerely, *** ** ***

*** *** ***
*** *** ** ***
*** ** ** ***
*** *** ***:
I am responding to your second submission regarding your automobile claim. I regret any frustration this situation may have caused
Thank you for speaking again with *** ***, of our staff, about your concerns. I understand that on May 18, 2016, you spoke with your adjuster. As she advised you, our investigation is ongoing, and you will be contacted once the investigation is complete.
We appreciate your patience as we work to resolve your claim
Sincerely,
*** ***

August 7,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the premium on your Pennsylvania auto insurance policy
Mr*** ***, of our staff, was unsuccessful in his attempts to reach youNonetheless, he conducted a
review of your account and confirmed that on March 24, 2017, $was received as payment in full for your semiannual premiumAccordingly, your policy included information regarding the Full or Limited Tort, which indicated a response was needed within days of the policy issuanceIf not received, the policy would be adjusted to the state’s standard provision of Full TortOn April 24, 2017, a second notice of Tort Option/Selection was generatedSince we did not receive a response, an adjustment replacing Limited Tort with Full Tort was processed on May 23, The adjustment was processed with an effective date of March 24, 2017; thereby, yielding a semiannual increase of $Therefore, an additional $was scheduled to be drafted from your account on July 17,
Mr***, should there be additional questions regarding this matter, Mr*** remains available to assist youHe can be reached at ***) ***-USAA (***) or (***) ***-***, Extension ***Thank you for allowing us to reply to you
Sincerely,
*** ** ***

December 17, 2015Mr*** *** ***Complaint ID #: ***Dear Mr***:I am responding to your submission regarding your September 30, 2015, automobile claim. I regret any frustration you experienced as we strive to provide quality service.I understand that you spoke with ***
***, of our staff, who addressed your claim and rental car concerns. If you have any additional questions, Ms*** remains available to assist you. Thank you for allowing us to reply to you. Sincerely,*** ***

November 6, 2015Mrs*** ***Complaint ID #: ***Dear Mrs***: I am responding to your submission regarding your USAA mortgage loan. We understand each person has a unique financial situation, and certain events beyond one’s control may cause difficulties. We regret the
frustration and inconvenience you experienced with USAA in trying to complete the closing of your home. A review of your account determined that after the foreclosure process began, *** *** *** ***, the servicer for the loan, was advised on October 26, 2015, that the home had been sold on October 20, 2015. The same day *** was notified of the sale of the home, a payoff statement was mailed. *** has confirmed that the loan was paid in full on October 29, 2015, and the foreclosure proceedings ceased. *** ***, of our USAA Bank staff, was unsuccessful in speaking with you about this matter. Should you have any further questions, Ms*** remains available to assist you and can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to research this situation and reply to you. Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

November 17, 2015*** *** *** *** ** *** *** ***Complaint ID #: ***Dear *** ***:I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank (FSB). The FSB’s Depository Agreement and Disclosures, which is provided to all
account holders and is available on usaa.com, states, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may “freeze” (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.” As such, an investigation was initiated and your deposit accounts were placed in a credits-only status. Our investigation concluded that you authorized the account activity in question As a result, the FSB exercised its right to no longer do business with you. *** ***, of our staff, was unsuccessful in her attempts to contact you. Currently, four of your five deposit accounts have a negative balance, which you remain responsible for. Any remaining funds in your other account will be applied towards the negative balance. Should you have any further questions about this matter, Ms*** remains available and can be reached at *** *** *** ** *** *** *** ***. Please note that the FSB acts in accordance with federal regulations and our core values of service, loyalty, honesty and integrity. Thank you for allowing us to research this matter and respond to you. Sincerely,*** ***

June 16, Mrs*** *** *** ** ** *** Dear Mrs*** I am responding to your submission regarding your auto insurance billing and I regret any frustration this matter may have caused I understand *** ***, of our staff, spoke with your spouse regarding your concerns. I hope that his conversation with Ms*** reassured you that your satisfaction is important to usIf you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

January 28,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your automobile policy premium
We responded to your complaint on January 13, 2016. While we recognize that you disagree with the billing of the premium for your Chevrolet Impala, we feel confident that the correct information has been provided to you. No new information has been presented that would warrant a change in our response.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

April 18,
Master Sergeant *** ***, USAR
Complaint ID #: ***
Dear Master Sergeant ***:
I am responding to your submission regarding your auto insurance policy
Unfortunately, *** ***, of our staff, was unable to contact you to address your concernsNonetheless,
he completed a thorough review of your account and confirmed your vehicle reflects as being on your policy as of January 16, 2017, and your proof of insurance cards are available online as requested
If you wish to discuss the matter or have additional questions, Mr*** remains available to assist you and can be reached at (***) ***-***, or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***