Source Adult Video

Complaint: ***
I am rejecting this response because:Waiting on ***'s call back next week, currently unresolved
Regards,
*** ***

*** *** ***
*** *** ***
*** ** ** ***
*** *** ***
I am responding to your second submission regarding your automobile claim
Thank you for speaking with *** ***, of our staff, about your concerns. I understand that you are in agreement with the vehicle repairs and that the paperwork for your diminution in value (DIV) claim was mailed and emailed to you. We have received your completed DIV paperwork, and we will notify you once our review is complete. Mr*** remains available to assist you should you have any other questions.
We appreciate the opportunity to look into this matter and to respond
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: that fact that you do not have access to calls that where made less then months ago, with inaccuracy in the info that was given to me and the also that I do not accept the pretentious answeres you gave meI will have to take other measures now since you cannot resolve the issues at hand.
Regards,
*** ***

March 7,
*** *** *** ***
Complaint ID #: ***
Dear *** ***:
I am responding to your second submission regarding the USAA College Savings Plan tax documents
We responded to your complaint on February 23, 2016. We apologize for the frustration and inconvenience you experienced as we strive to provide quality service to our entire membership. Let me assure you that we want to make doing business with USAA as easy as possible for our members and coaching was provided to those involved
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Thank you for allowing us to reply to you.
Sincerely,
*** ***
USAA means United Services Automobile Association and its affiliatesAccounts are introduced and brokerage services provided by USAA Financial Advisors, Inc(FAI) and USAA Investment Management Company (IMCO), both registered broker-dealers, Members SIPCClearing, custody and other services provided by National Financial Services LLC (NFS), Member NYSE, SIPC

January 12,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your December 24, 2015, automobile claim
Thank you for speaking with *** ***, of our staff, who confirmed that at the time of the loss your Ford
Explorer did not have Collision or Rental Reimbursement coverage to handle the damage to your vehicle or the need for a rental car. As she explained, we cannot extend coverage when a premium has not been collected. However, I understand Ms*** advised you how to proceed with your claim for damages from the insurance company handling the claim. Should you have any further questions, Ms*** remains available to assist you
We appreciate the opportunity to respond to you.
Sincerely,
*** ***

*** *** ***
*** *** ***
*** ** ** ***
*** *** ***
I am responding to your submission regarding your February 10, 2016, automobile claim
Thank you for speaking with *** ***, of our staff, who discussed your Personal Injury Protection (PIP)
coverage and confirmed a payment was issued for the PIP claim. Should you have any further questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

February 1, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the claim for property damage to the teller drawer at your US Bank branchWe regret the frustration you have experienced pending resolution to this claimThank you for speaking
with S*** ***, of our staff, about your concernsAs she explained, a payment was issued on January 18, 2016; however, it was inadvertently sent to an incorrect addressWe have requested a copy of the cashed check to be able to reissue a new draftIf you have additional questions, Ms*** remains available to assist you and can be reached at *** *** ** *** *** *** ***We appreciate the opportunity to reply to youSincerely, *** ** ***

December 10, 2015Mrs*** ***Complaint ID #: ***Dear Mrs***:I am responding to your submission regarding your November 23, 2015, property claimA thorough review of your situation was completed; however, no information was discovered to warrant a change in our coverage
decision. In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. Occasionally, this involves delivering news which we know our members may find disappointing. This is never easy for us, especially when those members have been as loyal as you and your family has been throughout the years with USAA. Should you or *** ***h *** have any further questions, *** ***, of our Claims staff, remains availableWe regret that this was not the outcome you were expecting, and we respectfully reject your allegations of wrongdoing. Thank you for allowing us to reply to you. Sincerely,*** ***

November 7,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your insurance billing
Thank you for speaking with John ***, of our staff, who confirmed we set up payment arrangements for the uncollected balanceIf you
have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It was resolvedThe company paid put my claimThank you
Regards,
*** ***

April 27,
Ms*** *** *** Complaint ID #: ***
Dear Ms***
I am responding to your submission regarding the handling of your auto claimI regret the frustration this situation caused you
I understand you were able to speak with a member of our staffWe
confirmed the rental car will be covered through April 15, If you have any additional questions, *** ***, of our staff, remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

August 17,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your auto insurance policy, and I regret the frustration this situation caused you
Thank you for speaking with *** ***, of our staff, who addressed your
concerns and credited your account for the provisionI hope that your conversation reassured you that your satisfaction is important to usIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

August 8, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile claim involving a USAA member *** ***, of our staff, was unsuccessful in her attempts to reach youNonetheless, a review of
your claim was completed, and a payment in the amount of $was issued to you on August 4, If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

July 18,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the homeowners claim
I understand that you and the homeowner advised *** ***, of our staff, that the final payment had been released and
no follwas needed. If you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

*** ** *** ***
*** *** ***
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*** *** ***
*** ** ** ***
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*** *** ***
I am responding to your submission regarding a deposit hold in your checking account with the USAA Federal Savings Bank (FSB). I regret any frustration you experienced as a result of
this matter
Thank you for speaking with *** ***, of our staff, who explained the factors that may result in a hold on fundsThe hold was placed in accordance with the FSB’s Depository Agreement and Disclosures, which is provided to all account holders at account opening and is available for your review on usaa.comThe funds were released on March 31, 2016, and Ms*** confirmed there were no fees assessed to your FSB checking account resulting from the holdPlease note that future deposits may be subject to holds; however, deposit options that are not subject to holds are direct deposits and wire transactionsShould you have any further questions, Ms*** remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

January 31, First Sergeant *** ***, USMC Complaint ID #: *** Dear First Sergeant ***: I am responding to your submission regarding your USAA automobile insurance policy. I regret any frustration this situation has caused you Thank you for speaking
with *** ***, of our staff, who reviewed your policy and confirmed that your policy remains active; however a non-payment cancellation is pendingHe advised you that your payment was declined due to the credit card expiring that was linked to your automatic payment. Notices were sent electronically on several occasions to inform you of the matter. I understand that you will make a payment on January 31, 2017, to bring your account current, and you will pay your bill manually moving forward. If you have any other questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

May 8, MsDimitri *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your claimWe regret any frustration this situation caused you and we assure you that your feedback is important to usOur business specialist will review your concerns and will follwith you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, *** ***

July 27, 2016 Mrs*** ***Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your request for proof of homeowners claims We regret any frustration this may have caused you. Thank you for speaking with *** ***, of our staff,
who confirmed that a corrected Claims Experience Letter was emailed to you on June 21, 2016. Should you have any further questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: The business refuses to provide information from the phone calls between their Mortgage representatives and my Real Estate Lawyer where it was determined that the June Payment would be included in the payoff sent to USAA on 07/02/ Further, the reporting of the Mortgage as delinquent days after the payoff was wired to them shows bad faith at best, and fraudulent credit reporting at worst.
Regards,
*** ***

May 19, Captain *** ***, USAF Complaint ID #: *** Dear Captain ***: I am responding to your submission regarding the purchase on your USAA credit card, and I regret any frustration you experienced as we try to meet the needs of our entire membershipVanessa Hernandez, of our staff,
was unsuccessful in her attempts to reach you to discuss the matter in detailNonetheless, after reviewing your account and the information you provided, the determination was made to honor your request and a permanent credit in the amount of $1,will be issued to the accountShould you have additional questions, Ms*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***