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August 3, Sergeant First Class *** ***, USA Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your June 30, 2016, automobile glass claim. I regret any frustration you experienced as a result of this matter
Thank you for speaking with *** *** and *** ***, of our staff, who confirmed that the original equipment manufacturer glass was ordered for your vehicle. The vendor will contact you to schedule installation once the glass is received. If you have additional questions, Ms*** and Ms*** remain available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: There is not even an ATTEMPT to justify the fact that they valued the car substantially less than they had less than month earlier The fact that their response does not even involve an explanation of this shows that it is completely without merit It's just a way to cheat their customers
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No inspection of the vehicle was completed by USAA to make this decisionUSAA has accepted payments for the last yearsI plan on sharing my concerns with anyone who ask me detailed information regarding this companyNo compensation for a vehicle that's unsafe to drive due to fireWhat kind of
Regards,
*** ***

*** *** ***
*** *** *** ** *** ***
*** ** ** ***
*** *** ***
I am responding to your submission regarding your Extended Vehicle Protection (EVP) plan and your auto claim
In the event of a loss, we are responsible for making decisions in accordance
with the terms, conditions, and limitations of your automobile policy. Our claims staff conducted an inspection of your vehicle and determined damages do not align with a loss due to contaminated gas. A thorough review of your EVP claim is being conducted by Assurant for possible reimbursement, and we understand that they will follow up with you directly
Airman ***, we regret any inconvenience you experienced. Thank you for allowing us to review your concerns and to reply to you. If you have any further questions, please contact *** *** or *** *** of our staff, for assistance
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They finally gave me my Settlement check they didn't even pay for half of my medical bills or my time off work out of 150,they paid 37,and didn't even pay my medical bills, medicine or cost to scan or fax things and, it wasn't even my fault the insured 60,plus and they wanted to give me what they wanted tooDropping them as my insured what a scam and, awful company! Still sending their corporate office a letter in writing and, turning this into news & media
Regards,*** ***

June 6, Mr*** J*** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding the auto claim on your FlagstaffWhile I understand you want to work with only USAA on the claim, we work closely with V-Spec to assist in the inspection of vehicles like yoursAs *** ***, of our staff, previously explained, the shop may contact V-Spec and address any questions on the estimate with them directlyWe appreciate the opportunity to respond to you againSincerely,
*** ***

August 10, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your insurance policy Thank you for speaking with *** ***-***, of our staff, who discussed your concerns. As Ms***-***
advised, no payments were honored between the inception and cancellation of the auto policy; therefore, the balance on your account reflects the premium owed while the auto policy was activeShe also confirmed that all three insurance policies have been canceled per your requestIf you have additional questions, Ms***-*** remains available to assist you and can be reached at (***) ***-*** (***) or (***) ***-***, Extension *** We appreciate you allowing us to reply to you. Sincerely, *** ***

April 27,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your second submission regarding your claim
Our records confirm that you filed an inquiry with the Texas Department of InsuranceWe will respond to the Texas Department of Insurance accordingly
We appreciate the opportunity to respond
Sincerely,
*** ***

November 14,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your claim
Thank you for speaking with *** ***, of our staff, who addressed your concernsAs discussed, our adjuster will contact you with a revised
settlementIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

June 20, Petty Officer First Class *** ** ***, USN (Ret.) Complaint ID #: *** Dear Petty Officer ***: I am responding to your submission regarding the cancellation of your homeowners policiesI regret the inconvenience and frustration this matter caused youThank you for
speaking with *** ***, of our staff, who reviewed your account and confirmed the policies were canceled as you requestedHe confirmed that a refund check was mailed to you, and he agreed to credit your insurance bill for the amount of the stop payment fee you incurred with your bankIf you have additional questions, Mr*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

August 29, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your glass claim. I regret any frustration this matter may have caused Thank you for speaking with *** ***, of our staff, who
discussed your concerns. Our records indicate that your claim is currently under review. If you have additional questions, Ms*** remains available to assist you at *** *** (USAA) or *** ***at extension *** We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: You just admitted that I did NOT open an account with you so therefore you should close itWhy reference the Patriot Act when I had no banking whatsoever with you? It was an online account just to find out I wasn't qualifiedI want it deleted and my information removedIf I have to contact an attorney for help I will and when I ultimately will be sure to know you folks will be paying my fees and then some
Regards,
*** ***

Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding payment for your medical expenses following your automobile accident
Thank you for bringing your concerns to our attentionOn April 4, 2017, you were sent an email
explaining that the notice you received from Medicare was indented for National General Assurance (NGA)Once Medicare finalizes the amount of their lien, it will be sent to NGA for payment
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

Complaint: ***
I am rejecting this response because:It is complete and total bullcrap that it HAD to be sent to a salvage yardYour appraisers say the damage was not caused by the forks, Well these photos look very, very convincing that it was indeed caused by the forksNot to mention that company stole my radio, side skirt, and some interior trimThat company does not act reputable and therefore I firmly believe they would also reject any responsibility in the damages they causedThis is not professional and how you should treat the servicemembers they are your customersI will be speaking with *** as soon as possible
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The company is still lyingThey received the police report within a week of the accident caused by their clientThey refused to return any of our contact attemptsWhen we finally got an agent on the phone the look at the case they said that the adjuster was intentionally avoiding contacting usThey also confirmed that the police report was already in the file.USAA is lying an we refused to accept any answer from them except that they properly cover the damage that their client caused
Regards,
*** ***

December 7,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding coverage of your rental vehicle, and I regret the frustration this situation caused you
A check for the remaining $for the rental vehicle was issued today,
December 7, Unfortunately, *** ***, of our staff, was unable to reach you by phone to address your concernsIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

July 18,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission about the activity on your deposit accounts with the USAA Federal Savings Bank
Our records confirm that you filed an inquiry with the Consumer
Financial Protection Bureau (CFPB) regarding your concerns. We will respond to the CFPB accordingly
Thank you for the opportunity to reply
Sincerely,
*** ***

February 22, 2018 Master Sergeant *** *** USA (Ret.)Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding the February 6, 2018, auto claim. Thank you for speaking with *** ***, of our staff, about your concerns. Your
feedback was shared with the appropriate parties, and liability has since been accepted by our insured driver. We regret any frustration or inconvenience you experienced as a result of this matter. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

Complaint: ***
I am rejecting this response because:I do not accept the arbitration decision, because it totlally disregards the facts that were presented to themNamely, USAA insured made a right turn into my vehicle that was stopped along side her vehicleIf you are making a right hand turn, it is legally reqired that you look to your right before making a turnIt is also aMinnesota statute that if one his making a right hand turn, that vehicle should be as close to the right hand curb as possibleIt should not make a right hand turn from the far left of the lane.
Regards,
*** ***

December 13,
Mrs*** *** Complaint ID #: ***
Dear Mrs***:
I am responding to your submission regarding your August 31, 2017, auto claimI regret any frustration you experienced as we strive to provide quality service to our entire membership
, of our staff,
thoroughly reviewed your concerns and confirmed that the diminution of value (DIV) of $is accurate and fairly valued, based on the consistent process utilized by USAAYour concerns were reviewed by a claims service manager who concurs with the value; therefore, there is no change in the DIV settlementThe aforementioned information was also shared with Mr***
If you have additional questions regarding this mater, Mr* *** remains available to assist youHe can be reached at (***) ***-USAA (***) or (800) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***