Source Adult Video

Complaint: ***
I am rejecting this response because:I look forward to hearing from TrueCar to assist in resolving the situationIn advance thank yoi for your assistance
Regards,
*** ***

January 21, *** *** *** Complaint ID #: *** Dear MrVail: I am responding to your submission regarding your deposit account with the USAA Federal Savings BankWe regret any inconvenience or frustration you experienced as a result of this matterOur records confirm that we provided you
letters on October 30, 2015, and January 11, 2016, through usaa.comAn email stating that your account was closed due to fraudulent charges was sent to you on January 20, Should you have any additional questions, *** ***, of our staff, is available to assist you and can be reached at (210) 531-USAA (8722) or (800) 531-8722, Extension Thank you for allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: usaa made no attempt to resolve my issues they just wanted to justify taking my money, raising my rates and adding things to my policy without my consent or notificationThey added a bunch of things to my policy then raised my ratesAfter I went thru the hassle to get them all removed I'm still paying what I was with the additions to my policyI think the Revdex.com needs to investigate and see how many other disabled veterans they are stealing from.Regards,
*** ***

January 9,
Mr*** ***
Complaint ID #: ***
Dear Mr***
I am responding to your second submission regarding your automobile policy
We responded to your complaint on December 27, While we recognize that you disagree with the information we provided you, the correct decision has been made
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

March 29, 2018 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the September 29, 2017, homeowners claim. Thank you for speaking with *** ***, of our Claims staff. As Ms*** advised, we are
responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. Ms*** thoroughly reviewed the claim and confirmed we are unable to mediate or provide recourse on your behalf since the repairs in question were completed outside of the scope of the claimIf you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely,
*** ** ***

November 7, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your recent experience with Agero Thank you for speaking with *** ***, of our staff, who discussed your concernsAlthough Agero was
unable to support that the towing vendor caused the damage to your vehicle, they have decided to consider payment for the repair as a goodwill gesture. Agero will be reaching out to you to discuss further Mr***, I hope that your conversation with Ms*** reassured you that your satisfaction is important to us. Should you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

November 21, Mr*** *** Complaint ID #: *** Dear Mr*** I am responding to your submission regarding your recent auto accident I understand you spoke with Bernardo Melchor, of our staff, who discussed your concerns The adjuster handling the claim left you a voicemail message on November 9, 2016, detailing our liability decision Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of unprofessional behavior and unreturned voicemails were unfounded. Should you have additional questions, please contact your adjuster to discuss further We appreciate you allowing us to reply to you. Sincerely, *** ***

May 26, Mrs*** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your automobile claimI regret any frustration you experienced as we strive to meet the needs of our entire membershipI understand you spoke with *** ***, of our staff,
about the matterAs Mr*** explained, upon receipt of the diagnostic paperwork from the dealership, we will review the claim and determine if the entertainment system damage is related to the lossIf you have additional questions, Mr*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

June 18, *** *** ** ***
*** ** ** ***
Dear Mrs***: I am responding to your submission regarding your February automobile claimI apologize for the frustration you experienced during the claim processPlease know that your feedback has been sharedAs ***
***, of our staff, advised, we have agreed to replace your battery and this information has been shared with Hudiburg Collision Center to ensure replacementIn addition, payment has been issued to Hudiburg Collision Center, and they will be reimbursing you directly for your previous out-of-pocket expensesShould you have any additional questions, Ms*** remains available to assist youThank you for allowing us to review your concerns and reply to youSincerely, *** ***

March 8,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your homeowners insurance claim
We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions,
and limitations of the policyWe have thoroughly reviewed your claim, and while we recognize that you do not agree with the coverage decision, no new information has been presented to warrant a change in our position
We appreciate the opportunity to reply
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I didn't receive any notice I was being blockedI didn't make any more comments than other I never received thorough advice, therefore I was letting them knowThey don't like negative feedback. ***
Regards,
*** ***

December 30,
*** *** ** *** *** ***
Complaint ID #: ***
Dear *** ***:
I am responding to your second submission regarding your July 22, 2015, automobile claim
We responded to your complaint on December 14, 2015. As we indicated in our response, you filed an inquiry with the Michigan Department of Insurance and Financial Services (MI DIFS), and we responded to the MI DIFS on December 28, 2015.
We appreciate the opportunity to review your concerns again; however, any concerns related to this claim will be addressed via the MI DIFS.
Sincerely,
*** ***

February 13,
Mr*** *** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile claim
Thank you for speaking with *** ***, of our staff, who explained that the liability decision will not changeWhile we recognize
this is not the outcome you were seeking, please understand our decisions are not made without careful considerationPlease know we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of wrongdoing are unfoundedIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

September 11, 2015 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your July 11, 2015, automobile claim. I understand that *** ***, of our staff, thoroughly reviewed your claim and spoke with you about your concerns.
As you are a***, he confirmed there were no issues reported with the repairs from the accident in February. He also verified that a conversation could not be identified in which you were informed a vehicle is considered a total loss once the damages reach percent of the vehicle value. USAA has inspected the vehicle confirming that all repairs were completed, and it is not a total loss. The vehicle has also been inspected by Hyundai Please contact the repair facility once Hyundai advises you of the results. Should you have any further questions, Mr*** remains available, and he can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to you. Sincerely, *** ***

July 7,
Mr*** *** Complaint ID #: ***
Dear Mr***
I am responding to your submission regarding the handling of your automobile claimI regret any frustration this situation may have caused you
Thank you for taking the time to speak with *** *** of our
staffI understand the claim is now being handled to your satisfaction, and that we have agreed to pay for the rentalIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

October 10, Mr*** * *** Complaint ID # *** Dear Mr***: I am responding to your submission regarding your Texas auto policy cancellationWe strive to provide quality service to our entire membership, and we regret the frustration you experienced
Thank you for speaking with *** ***, of our staff, who explained that $9.01, was the amount due for coverage provided up to the cancellation dateHe confirmed that the payment would be debited from your account on October 03, 2016. I hope that your conversation with Mr*** reassured you that your feedback is important to us. If you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

September 22, 2016 Petty Officer *** ***, USNComplaint ID #: *** Dear Petty Officer ***: I am responding to your submission regarding your automobile claim, and we regret any frustration you may have experienced. *** ***, of our staff, was unable to reach
you to discuss your concernsBased on the age of the vehicle and the reported damage, your vehicle was moved to the salvage yard at the onset of the claim due to it being a probable total loss. On September 9, 2016, two appraisers reviewed the claim and confirmed a forklift did not cause damage to the vehicle’s gas tank, noting the width of the forklift is at a distance that would not have been near the gas tank. The inspection of the vehicle showed twigs and debris on the undercarriage. The salvage yard has a sand lot indicating the debris was not from there. The appraiser also confirmed there was additional damage to the vehicle in excess of $2,that was not included on the estimate; however, the vehicle was deemed a total loss prior to the additional damagesIf you have additional questions, Mr*** remains available to assist you and can be reached at *** *** *** or *** ***, Extension ***. We appreciate you allowing us to review this matter and reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:No one has done anything to satisfy my concerns regarding safetyOne of the major concerns that I still have is that this glass is not as thick, and the ride in the vehicle is absolutely louder and that tells me that the glass is definitely thinnerEven after researching the matter online the vehicle manufacturer recommends using OEM partsAll Safelite will do is replace NON OEM component with another NON OEM component and that was never agreed upon by myself, I refuse to be passed back and fourth by USAA and SafeliteSafelite has tried to contact me twice, that's it, you're making it seem like they've been extremely polite the whole time as well and I have been absolutely pleasant to them until they just start peddling the same crap, then I just hang up instead of saying anything rude and I'm refusing to compete in that ridiculous cycle because it'll just keep making me angry and it will not get the resolution this situation needs. I will spell it out for youReplace the windshield on my car with OEM glass, or stop responding to this complaint and just prove that you're not willing to take accountability for your mistakesI'm extremely tired of wasting my time with both companiesDo not set expectations that you cannot deliver upon and then punish the customer ultimately because I trusted USAA to not screw me over and make me go through a bunch of hoops to get OEM partsWhy does USAA push so hard to use OEM parts when there is accident damage? I specifically requested OEM glass, I was told it was not an issue, post installation I was told it was an issue and now you're totally unwilling to do anythingSure I'm not a "glass expert" but are any of you? NoThat's why you do what you do and I do what I do for a livingDon't get passive aggressive with me because you don't like your job and you don't like getting beat up by customersI don't like getting screwed over by you guys and then having no one willing to do anything.
Regards,
*** ***