Source Adult Video

Complaint: ***
I am rejecting this response because: Ms*** is out of the office at *** and voice-mails to her, including a message left this morning for her have not been returnedA coworker or someone else at *** did attempt to reply referencing a claim, but they clearly where not familiar with this Revdex.com complaintMs*** or another knowledgeable *** representative is welcome to call
Regards,
*** ***

July 16, Ms*** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your homeowners policy, and I apologize for the frustration you experienced as we strive to provide quality service to our entire membershipOur employees are expected to be
courteous and informative and to handle matters in accordance with our state rate filingsCoaching will be provided to those involvedThank you for speaking with *** ***, of our staff, who explained the requirements to receive the impact resistant roof discount on your Virginia homeowners policy and reviewed premium-savings optionsI am happy to know that your annual premium has decreased after your approved adjustments were processedShould you have any additional questions, Mr*** remains available to assist you and can be reached at *** *** *** ** *** *** *** *** We appreciate the opportunity to review our actions and to find ways to improve the way we do businessSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission about the decision made by the USAA Federal Savings Bank (FSB) to convert your debit card from magnetic strip to that of chip technology*** ***, of our FSB staff, was unable to reach you
to discuss your concernsNonetheless, we want to reassure you that a considerable amount of research went into the decision to convert the debit cards to the new chip card technologyChip cards involve the use of dynamic data to authenticate every transaction, which makes them more secure and reduces the risk of counterfeit fraudThis technology also provides an additional layer of security to help minimize data breachesSince the FSB has decided to convert all debit cards to the new technology, we are unable to grant your request to leave your debit card as isHowever, we would like the opportunity to discuss this matter with youWe ask that you contact Ms*** at *** *** ***, or *** ***, Extension ***, as she remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ** ***

May 12,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile insurance claim and I regret any frustration you experienced
Thank you for speaking with *** ***, of our staff, who performed another review
of your concernsShe confirmed that you were deemed percent liable for the accidentSince Maryland is a contributory negligence state, you are prohibited from collecting for the damages to your vehicleShould you have further questions, Ms*** remains available to assist you
We appreciate you allowing us to review the matter and reply to you
Sincerely,
*** ** ***

February 21,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your automobile insurance policy, and I regret the frustration this situation caused you
*** ***, of our staff, reviewed your billing concernsOur records
indicate your policy was accurately canceled on February 11, 2018, due to non-paymentAdditionally, on February 21, 2018, the January 3, 2018, payment in the amount of $was returned by your bankConsequently, the uncollected balance as of today is $1,008.68; hence, the policy has not been reinstatedMs*** has been unsuccessful in her attempts to speak with you, but she remains available to assist you
Regarding your claims, a review of your claims history shows that the losses were withdrawn, paid, or awaiting cooperation for continued handlingSpecifically, two of the February 13, 2017, claims remain unpaid and open pending additional information from youMs***, it is important to note that our core values of service, loyalty, honesty, and integrity are at the center of everything we do, and your allegations of impropriety are unfounded
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

May 18,
Mr*** ** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission about your concerns with the handling of the overdraft protection your USAA Secure Checking account
Roxanne ***, of our staff, was unsuccessful in her attempts
to reach you by telephone and online messaging. Nonetheless, a thorough review of your account was completed. Our records indicate you initiated a CHAT session on usaa.com on March 9, 2016, and at that time, you agreed to add your credit card as overdraft protection for your USAA Secure Checking account. The representative set the expectation that funds would be pulled from the card as cash advance increments of $100.00. On April 25, 2016, an overdraft transfer of $was deposited into your checking account to prevent a payment from being returned as insufficient funds. On May 9, 2016, we show you removed the credit card you previously designated for overdraft protection of your USAA Secure Checking account. Please be advised that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity; therefore, we reject any allegations of impropriety
We appreciate you allowing us to reply to you. If you have additional questions, Ms*** remains available to assist you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings
Bank, both Member FDIC

December 3, 2015Mr*** ***Complaint ID #: ***Dear Mr***:I am responding to your second submission regarding the August 13, 2014, auto claim involving your trailer.Our records confirm that you filed an inquiry with the Texas Department of Insurance (DOI). We responded to the TX DOI on November 20, 2015. Thank you for another opportunity to reply.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will continue to work with *** to address my concerns and share my experience to the conclusion of this claim
Regards,
*** ***

April 28, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding the disputed diminution in value associated with your November 14, 2016, automobile claim We responded to your complaint on April 20, 2017. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again. Should you have any further questions, Mr*** remains available to speak with you Sincerely, *** ***

January 18, *** *** ** *** Complaint ID #: *** Dear Mr*** I am responding to your submission regarding your automobile claimI regret any frustration you may have experiencedThank you for speaking with *** ***, of our staff, who confirmed the value of your vehicle was
accurate, and the engine replacement was reflected appropriatelyAs she advised, the remaining payment was sent to you on January 11, Should you have any further questions, Ms*** remains available to assist youWe appreciate the opportunity to respond to youSincerely, *** ***

June 23, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your February 16, 2016, homeowners claim and I regret any frustration this matter may have caused Unfortunately, *** ***, of our staff, was
unsuccessful in her attempts to contact you regarding this matter; however, we have agreed to pay for a third inspection of your flooring. Please visit www.***.org to select the flooring expert of your choice from the National Wood Flooring Association. I hope that this response reassures you that your satisfaction is important to us. If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

March 29, Mrs*** *** Complaint ID #: *** Dear Mrs*** I am responding to your submission regarding your January 17, 2018, auto claim Thank you for speaking with *** *** of our staff, who discussed your concerns with the total loss
settlementShe advised that you agreed to the settlement and that a letter with the settlement figures was being sent to you. I hope that your conversation with Ms*** reassured you that your satisfaction is important to us. If you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I expressed that I have no desire to continue business with USAAThis is not only due to the ability of someone to open the account fraudulently but your very poor customer service from the staff in your fraud department, a supervisor at thatThough the account was closed and I was issued an apology I do not feel comfortable continuing business with this company because I do not know that the customer service issues have been addressed properly and that I would not have a similar experience laterSo my complaint stands as unresolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because: In my original complaint I noted two issuesOne, the outstanding payment for the running boards which has been paidTwo, the malicious behavior of several staff members who dealt with this claimRegardless of whether they received coaching or not is irrelevantThey were allowed to behave in a manner that was extremely disrespectful to me and I still expect a written apology directly from those individualsBy not making them own up to what they did is a validation of their bad behavior by USAA
Regards,
*** ***

July 12,
Mrs*** ***
Complaint ID #: ***
Dear Mrs***:
I am responding to your second submission regarding your insurance policy and valuable personal property claim
We responded to your complaint on July 12, 2016. While we recognize that you disagree, we feel confident that we have addressed this matter properly. No new information has been presented that would warrant a change in our position. If you have additional questions, Ms*** remains available to assist you
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: First of all, and as I explained in my initial communication with USAA, my objective in closing my account/cancelling my membership is to reduce as much as possible my affiliations with any financial institutions that I no longer do business with, this - as much as anything - to simplify the disposition of my estate in the event of my deathThere is virtually no possibility that I will ever do business with USAA in the futureYet, they continue to maintain on their systems certain elements of my personal and financial information to which they should no longer be entitled and which, if one is to follow their flawed logic, they expect to be able to maintain in perpetuityThis means that I, and my surviving family members, must trust USAA to safeguard that information foreverThat is not a reasonable expectationMoreover, I resent the fact that, having once submitted this information as part of my joining USAA, they feel entitled to maintain it against my wishesThat is pure arroganceI demand that they remove all of my information from their systems, and will accept nothing less than a certification that they have done so
Regards,
*** ***

December 16, 2015Mrs*** ** ***Complaint ID #: ***Dear Mrs***:I am responding to your submission regarding your November 28, 2015, collision claim, and I regret any frustration you experienced.Our records reflect that *** ***, of our staff, spoke with the joint policyholder
about the claim. As Mr*** explained, a thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decision. Mr*** confirmed that the Nissan Xterra has collision coverage for future losses If you have additional questions, Mr*** remains available to assist you.Thank you for allowing us to reply to you.Sincerely,
*** ***

March 8, 2018 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile insurance policy. Our records confirm that you filed an inquiry with the Georgia Department of Insurance (DOI). We will respond to
the DOI accordingly. Thank you for the opportunity to reply. Sincerely, *** ***

May 25, Mr*** ** ***
Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your and your wife’s joint checking account with the USAA Federal Savings Bank (FSB)I regret any frustration you experienced as a result of this matter*** ***, of
our staff, was unsuccessful in her attempts to discuss your concerns by telephoneMs*** thoroughly reviewed your checking account and confirmed the $charge was credited on May 16, If you have additional questions, Ms*** remains available to assist youWe appreciate the opportunity to reply to youSincerely, *** ***