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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

June 24,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB). I regret any frustration or inconvenience this matter may have caused you
In
accordance with the USAA Depository Agreement and Disclosures, which is provided to all account holders at account inception, the FSB may close your account at any time without advance notice. Likewise, the FSB credit card accounts are governed by the USAA Credit Card Agreement (Agreement) that is given to cardholders at the time the account is established. The Agreement states that the FSB may close or suspend an account at any time without prior notice
*** ***, of our staff, attempted to reach you to discuss your concerns. She validated that your account access was restricted in accordance with our business policy; that your credit card account was revoked; and that notification was mailed to you on June 1, 2016, indicating your deposit accounts would be closed on July 1, 2016. In addition, your debit cards are active and available for your use until July 1, 2016. If you would like to close the remaining accounts sooner or need assistance with other existing USAA accounts, our representatives are available by phone, regular mail, or fax
Mr***, the FSB complies with all banking regulations and with our core values of service, loyalty, honesty, and integrity. We strongly disagree with your allegations of wrongdoing and respectfully decline to restore your account access. Ms*** is available to assist you and can be reached at *** *** *** or *** *** *** ***. Thank you for allowing us to reply to you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank

October 25, 2017 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the September 6, 2017, auto claim. Thank you for speaking with *** ***, of our staff, who confirmed that the payment issued for the rental was
appropriate based on the repairs made to your vehicle. Therefore, we must respectfully decline your request for reimbursement of any additional rental expenses incurred. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

Complaint: ***
I am rejecting this response because: I accept a portion of this response but not the entire thing. I wasted more than hours trying to get this resolved because USAA did not want to issue the credit they told me they owed. I am extremely upset at the customer service I received while trying to get this resolved and feel it is pathetic that it had to come to this. There should be some way that USAA can compensate me for my time and effort that took place due to their inability to do as they said and keep my documents safe. The scariest part is that I was told I could send my HUD statement in. If they couldn't keep a Zillow screenshot secure, I am scared to think of how many HUD statements they have floating around
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I'm still in talks with *** from USAA
Regards,
*** ***

July 13,
Specialist *** ** ***
Complaint ID #: ***
Dear Specialist ***:
I am responding to your submission regarding your account with the USAA Federal Savings Bank (FSB), and the cancellation of your automobile policy
Our records reflect
that you made two deposits to your checking account, which were subsequently depleted due to multiple ATM and point of sale transactions. In accordance with the FSB’s Depository Agreement and Disclosures, which is provided to all account holders and is available on usaa.com, an investigation of the suspected activities was initiated. The investigation determined that you are liable for the account activity and negative account balance.
The FSB follows all applicable federal regulations and acts in accordance with our core values of service, loyalty, honesty, and integrity. In keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain obligations with usTo the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with a member who has engaged in fraudulent activity and caused USAA to suffer a financial loss.
You were informed in writing of the automobile policy cancellation effective July 1, 2016. The written notice also advised that your other policies would not be renewed and separate mailings would be sent for those policiesThe auto policy had originally renewed on June 2, 2016, and at the time of the cancellation, only one payment had been received. The cancellation led to a prorated refund of $which was mailed to you.
*** *** and *** ***, of our staff, were unable to reach you to discuss the matter; however, they remain available to assist you if you have any questions.
We appreciate you allowing us to respond.
Sincerely,
*** ***

December 4,
Sergeant *** *** Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding your October 27, renters insurance claim, and your online access
Thank you for speaking with *** ***, of our Underwriting Staff, who reviewed
your concernsAs you requested, we will cease communication with you on the matterShould you have additional questions or concerns, you may contact us at your convenience
We appreciate you allowing us to reply to you
Sincerely,
*** ***

July 20,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the authentication process, and I regret the frustration this situation caused you
Thank you for speaking with *** ***, of our staff, who addressed your
concerns and assisted you with regaining access to usaa.comI hope that your conversation reassured you that your satisfaction is important to usIf you have additional questions on this matter, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

September 14, 2015 *** *** ** *** ***
*** ** ** *** Dear Mr***: I am responding to your second submission regarding your checking account with the USAA Federal Savings Bank (FSB). Thank you for speaking with *** ***, of our staff, who explained that the actions on your account were taken line with the Depository Agreement and Disclosures (DAD), which states that the FSB may, without prior notice or demand, apply or setoff the funds in your account at any time to pay any debt that you have with the FSB, and/or any fees or service charges owed to FSB. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again. Sincerely,
*** ***

August 7, 2015 [redacted]
[redacted] I am responding to your submission regarding your automobile insurance policy. Our employees are expected to be courteous and informative, and I regret if this was not your...

experience. Thank you for speaking with [redacted], of our staff, who reviewed the account history and billing for your policy and explained our processes related to reissuing a policy. I am glad to hear that a premium-savings adjustment was processed to lower your semi-annual premium. Should you have any questions, Mr. [redacted] remains available to assist you. We appreciate you bringing your concerns to our attention and for allowing us to reply to you. Sincerely, [redacted]

April 9, 2018
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your submission regarding your renters insurance policy. I regret the frustration you experienced as we strive to provide quality service to our entire membership.

Thank you for speaking...

with [redacted], of our staff, who thoroughly reviewed the matter and addressed your concerns. I hope your conversation helped reassure you that your satisfaction is important to us.
We appreciate the opportunity to reply.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like this to become a part of USAA's Revdex.com profile. Clearly, they are attempting to cheat me out of two insurance claims, and the statics of them doing this (as well as the specifics of my case) should be made publicly available to others who might consider utilizing their insurance services.
Regards,
[redacted]

December 1, 2015Mrs. [redacted]Complaint ID #: [redacted]Dear Mrs. [redacted]r:I am responding to your submission regarding your auto insurance policy premium.  We regret any misunderstanding with the pricing of your policy. Thank you for taking the time to speak with Diana [redacted], of our...

staff, regarding your concerns.  I understand she was able to explain how your premium will be billed in monthly installments and that the Kentucky tax surcharge is included only in your first bill.  As      Ms. [redacted] advised, the premium for your policy is accurate for the coverage being provided.  If you have any additional questions or would like to discuss possible payment options,     Ms. [redacted] remains available to assist you.I appreciate you allowing us to reply to you.  Sincerely,[redacted]

August 3, 2016
Grady [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding a consumer loan issue.
Thank you for speaking with [redacted], of our staff, concerning this matter. Per your request, a written response dated August 2, 2016, was...

mailed to you under separate cover. We trust that letter appropriately addresses your concerns; however, if you have any questions, please feel free to contact Mr. [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 1, 2016
 
Mr. Jonathan [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your second submission regarding your tax refund.
 
We responded to your complaint on June 22, 2016.  Our records confirm that we also responded to the Consumer Financial Protection Bureau on June 29, 2016, and the Office of the Comptroller of the Currency on June 30, 2016.  While we recognize that you disagree, we feel confident that the correct decision has been made.  No new information has been presented that would warrant a change in our position. 
 
We appreciate the opportunity to review your concerns again; however, we consider this matter closed.
 
Sincerely,
 
[redacted]

April 2, 2018
Mr. [redacted]  Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your experiences with USAA.
We regret any frustration you have experienced. We thoroughly reviewed the issues you raised, and we respectfully...

disagree with your allegations of wrongdoing. We appreciate you speaking with [redacted] and [redacted], of our staff, about your auto insurance, auto claims, and debit card, respectively. If you have additional questions, our staff remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They are implying the mistake was mine. It took 2 weeks multiple phone calls being told I had to have their estimate for the Body shop to work off of even after they customer service rep. realized they had not received it from the company they contracted to do the estimate the problem was a communication problem between USAA and their Contractor Very poor Customer service reps not knowing I had called multiple times asking what are they going to do all they keep saying was take the estimate to body shop when I did not have it to take. Even all communication with USAA Is informing Me THEY ARE RECORDING ME for Future litigation, or they will sue me if I try to defraud them. Poor customer service Would hope Are paths never cross again. would warn every one to stay away 
Regards,
[redacted]

January 28, 2016 [redacted] Complaint ID #: [redacted] Dear [redacted]: I am responding to your submission regarding the hold that was placed on your deposit to your checking account with the USAA Federal Savings Bank. I apologize for any frustration or inconvenience you...

experienced as a result of this matter. Thank you for taking the time to speak with [redacted], of our staff, about your account. As he advised, the hold on your deposit was removed, and the account status was updated to remove the extended hold time on deposits. Please know that future deposits are subject to our standard hold time as outlined in the USAA Depository Agreement and Disclosures. Should you have any additional questions, Mr. [redacted] remains available to assist you. I appreciate you allowing us to reply to you. Sincerely, [redacted]

December 21, 2016
[redacted] Complaint ID #[redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your bank accounts with USAA Federal Savings Bank (FSB), life insurance policy, and automobile claim. We regret any frustration this matter may have caused you as we...

strive to provide quality service.
In keeping with the company’s core values and our commitment to the membership as a whole, the USAA FSB has adopted a policy that affects members who do not meet certain obligations with us. To the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with a member who has caused USAA to suffer a financial loss. After you spoke with [redacted], of our staff, it was determined that you would remain liable for all the transactions included in your fraud claim. As such, the Bank has exercised its right to discontinue business with you, effective January 17, 2017. You were advised of our actions via written communication on December 8, 2016.
Regarding your life insurance application, our records show that your application was reviewed by our life underwriting department and we discussed the outcome of that review with you on December 1, 2016. A detailed letter of declination was also mailed to your address of record on the same day.
Thank you for speaking with [redacted], of our P&C staff, about your claim. After further review of your claim, we have agreed to retroactively add the Car Replacement Assistance to your automobile policy as a courtesy. However, you will be responsible for the difference in premium owed for adding this coverage. Ms. [redacted] has been unsuccessful in her attempts to discuss this with you, but she remains available to assist you.
Thank you for allowing us to reply to you.
Sincerely,
[redacted]

I am rejecting the response for the following reason:Mr. [redacted], nothing is being addressed.  Please answer the questions for the public that are not being answered in your responses.  Also, please let the public know the things that you are saying when you call us on the phone after we respond to your unresponsive responses.  All of your responses are evasive.  The responses are not addressing the issues in public or in private contact.  Release the recordings and information reference this claim from May until this moment.  I think that the public will clearly see the issues.  We want to know why [redacted] called us in October stating that the check to the preferred vendor was going to be cancelled and that we could select someone else to perform the job?  Ms. [redacted] call to us in October was after an assessment was done by an USAA adjuster we requested because the roof was still leaking after the preferred vendor put the roof on.  Ms. [redacted] was told that the preferred vendor would not be allowed to return to our home based on USAA’s decision to cancel the check.  A period of approximately 2 months went by after the conversation and after we selected another vendor. After repeated attempts of trying to contact Ms. [redacted] to get started with the vendor we selected and talking to other representatives who could not help us, Ms. [redacted] finally contacts us to explain that USAA was trying to figure out how much money they needed to pay the preferred vendor.  What happened between the call in October and December to make USAA decide that they were going to pay the preferred vendor and subsequently send an engineer out to try to discredit the report completed by their own adjuster?  The engineer is trying to say that the leaks are occurred from the HVAC.   How is that possible when the HVAC system is off and not being used in the middle of winter?  Explain how the same areas that were reported in May 2017 at the beginning of the claim assessed by USAA’s preferred vendor are still an issue but have been determined by the engineer’s report in January 2018 to be an HVAC problem?  Explain how the HVAC is the issue?  Review the assessment of the preferred vendor that was completed in May.  The preferred vendor was selected by USAA to assess our home.  Does it seem to you that they were qualified to perform the work?  The issues are still here.  Let us know who the fault lies with.  We are simply trying to get our home repaired correctly. The questions surrounding this entire issue are not being addressed and we are stuck with a house that has not been repaired properly. Explain why the questions are not being answered. But as I stated in my previous response, USAA is conducting themselves in the same manner as the case presented by the state of Louisiana.  One of your representatives called to ask which case I was referring to.  Please follow this link [redacted].  There is your answer.  Now answer our questions. Regards, [redacted]