Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've just spoken to Carla from Samsung, she stated I had to go through steps to trouble shoot. I told Carla, these are the same steps we've been through and they aren't working. I requesting now that the refrigerator be replaced....AGAIN. This is getting ridiculous and NO customer, after spending thousands of dollars should go through this headache. We've been dealing with the crappy product since July and this is UNEXCEPTABLE
Regards,
*** ***

Dear Ms***: I have received your letter regarding *** ***’s concern about the washer repairI apologize for any frustration Mr*** has experienced I regret we are unable to schedule a service call for Mr***, due to the warranty being administered by
WarrantechAs a company hhgregg does not have access to Warrantech’s service systemWe ask that Mr*** please contact Warrantech at 877-456- We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company did absolutely nothing to resolve my complaintThey said there was a repair scheduled an that was itNever bothered to see that it still wasn't fixed or anythingWe have never been able to actually speak to someone in authority to help us resolve our problemCustomer satisfaction is definitely not a concern of this company
Regards,
*** ***

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your recent letter regarding *** ***’ concerns about his refrigerator repair.I apologize for any inconvenience ***
*** experiencedIt is our understanding that the service plan administrator is reviewing another service option and a representative should contact himIf he has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

December 26, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her damaged television.We apologize for any inconvenience Ms*** has encounteredWe regret to inform that we are unable to return and/or exchange the TV due to the fact that it had an internal crackThe unit does have a one year manufacturer warranty, Samsung can be reached at (800)726-to set up service.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

July 7, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***’s concerns about her refrigerator.I apologize for any inconvenience Ms***
experiencedOur representative contacted the service plan administratorIt is our understanding that they have assigned the repair to another servicer and are working to resolve the issueIf Ms*** has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

July 18, *** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s concerns I
apologize for any frustration Ms*** experienced. We are unable to honor her request for replacement. Our representative contacted Warrantech, the administrator of the service plan. A service appointment is scheduled for today, July If Ms*** has any questions, Warrantech can be reached at (877) 456- We appreciate having the opportunity to answer the complaint Sincerely, Jennifer B*** Executive Team

Revdex.com:
This solved nothingThe store lost my power cord and sent the receiver to the wrong locationThe store is aware it's not warrentech s problemI am asking store for a full refund and replacement of new Bose systemI have been waiting for Hhgregg to to find a cord because electrosound can't check system without cord.I have been put off for several months and doing all the calling for a resolutionmanagers have been involved and nothing solved.actually the store manager has done zero and has never been of help but to put other people on this project
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

March 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** *** repair concerns
I apologize for any inconvenience and frustrations Ms
*** may have experiencedI was able to speak with Ms*** this morning to let her know that a credit has been issued to reselectI’ve asked Ms*** to please allow 24rs for the credit to process, and if she has any further questions of concerns to give myself a call
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney
Executive Team

Dear Ms***: I have received your letter regarding *** ***’s concern about her refrigerator repairI apologize for any frustration Ms*** has experienced After contacting the warranty provider Warrantech, the claim was escalatedThe delay was due to the service
center stating that they were unable to get into contact with Ms***Service has now been scheduled for 12/I regret any delay or confusion and we look forward to serving Mr*** We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN*** Executive Team

January 7,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** delivery issue
We apologize for any inconvenience and frustration this may
have caused Ms*** in the delay of her deliveryBased on the information Ms*** is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soonIf Ms*** is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 5, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding ***s concern about her purchase.We apologize for any inconvenience Ms*** has experiencedOur store
management is currently working on getting her order fulfilledShe has been made aware.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 3, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase. We apologize for any misunderstandingHowever, we are unable to honor his requestThe model desired is a close out model and discontinuedWe do not have them in stock and we will no longer be receiving themWe cannot provide an item we no longer carryHowever, our records indicate that a similar model was provided If she has further questions or concerns, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s refund concern.I apologize for any inconvenience Mr*** may have experiencedOn 12/23/16,
under invoice ***, the order was refundedMr***’s financial institution will have posted the funds to the account by today’s dateWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

November 7,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Customer service issue
We apologize for the inconvenience ***
*** is experiencingBased on the purchase date, *** *** is currently under a manufacture warranty and is required to report all issues outside of 30days to SamsungThe contact number to Samsung is 800-726-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***
Customer Relations Department

October 6, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 11615492)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the sofa.We regret his continued disappointmentHowever, we are unable to offer a refundWe have shared his comments with the service plan administratorIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

We have received your letter regarding *** ***'s concerns about her washer.We apologize for any inconvenience Ms*** encounteredIt is to our understanding that the unit was repaired on October 1, If the unit is in need of further repairs, Warrantech can be reached at
(877)156-9613.We appreciate the opportunity to address the complaintSincerely, StephanieExecutive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This was not a willing purchase. I was told that I had to take this TV they gave me on 12/18/16, which is a lower brand of the TV I paid for. The TV I paid for has not been discontinued by Samsung, in fact you can purchase the TV on Samsung site. I also went to *** *** and they had quit a few of the Samsung model I originally paid for. HHgregg site also show over of their stores that have the model TV I bought. The TV I received on 12/18/has not been remove from the box, because I never wanted that TV because it's a lower brand model. If they are going to give me a lower brank model then I need to get part of my money back or store creditI have also attached additional documents
Regards,
*** ***